Category Archives for "Managed Services News"

Dec 15

Data Protection Is All up to … You

By | Managed Services News

The ultimate responsibility of data protection lies with the customer or the data owner–you.

The Coronavirus pandemic and the downturn in economies and businesses following it didn’t slow down the pace of digital transformation. On the contrary, the need for working and executing tasks remotely has brought new attention to digital collaboration tools and revitalized both discussions about and the execution of digital transformation strategies in many organizations.

Remote work, automation of processes and digitalization of services were needed to stay in business as the pandemic hit the world. Businesses were forced by the pace and the degree of change occurring to swiftly deploy new technologies to cross the business chasm and recover the operations. Digital transformation projects were accelerated in some cases by years.

However, the abrupt shift and rapid deployment of cloud collaboration services can lead to oversights in security configurations and undermine a sound data protection and security strategy.

Data Protection and Backup

Many customers confuse availability SLAs from Microsoft and other vendors with backup strategies. Others do not see the need to think of backup at all for cloud workloads because it is a “different” technology.

Regardless of whether data is on-premises or in cloud infrastructure/SaaS, such as Microsoft 365, the ultimate responsibility of data protection lies with the customer or the data owner–you. Adopting Microsoft 365 or any SaaS solution without enterprise-grade backup is a risky strategy.

There are multiple ways organizations lose cloud data:

  • Human error:Employees inevitably delete the wrong email, contacts or critical configurations. Everyday human errors account for up to 64% of data loss incidents, according to Aberdeen research.
  • Illegitimate deletion requests:SaaS providers will honor your deletion request without question. They have no way of knowing if it’s a hasty (or malicious) request, and they are not responsible for any unexpected results.
  • Programmatic errors:Otherwise known as sync errors, those powerful tools designed to streamline the business processes can ruin critical data in a flash–with no undo button.
  • Hackers:Whether through technical means or social engineering, aggressive individuals and organizations are constantly inventing new tactics for getting to your data.
  • Malicious insiders:Employee action is involved in up to 23% of all electronic crime events, according to the CERT Insider Threat Center at Carnegie Mellon University’s Software Engineering Institute.
  • Ransomware, malware, and viruses:Rogue software can spread mayhem with programmatic efficiency without an active attack from a hacker. Many malware programs and viruses emerge from existing code after hibernation, making them especially hard to defend against.

 Digital Trust with Your Clients

Organizations must realize that they need to take responsibility for data themselves to ensure data security, privacy and retention. This is also an essential part, if not the most essential part, of creating a digital trust for an organization. Data should always be at the center of any organization’s digital transformation.

It Is Not Complicated

The good news is that, thanks to digital cloud-based services, it is not complicated to get the process of cloud backup started in a matter of minutes without any CapEx requirements and by creating a foundation for the future of data management in the organization.

Services like ConnectWise Recover SaaS, formerly a Continuum solution, are available. It is an example of an as-a-service approach that delivers specific functionality that provides the protection customers need on one of the most valuable business assets.

Intro to ConnectWise Recover SaaS

ConnectWise Recover SaaS makes it easy for MSPs by automating SaaS backup to protect client data and provide quick data restoration when needed. ConnectWise Recover SaaS backs up the following SaaS systems:

Dec 15

Is It Time to Switch Your RMM and PSA?

By | Managed Services News

When it comes to RMM and PSA, good is the enemy of great.

With 2021 around the corner and something resembling a light at the end of the tunnel (let’s hope it’s not the headlights of an on-coming semi), it’s time to re-evaluate your tools and processes—especially your RMM and PSA platforms.

It’s the same advice you give to your customers: Utilize the latest and greatest technology and processes to take your business to the next level. While it’s often easier to give advice than it is to follow it, your tech stack should be no exception. To take your business to new heights, it’s critical that you have the right technology that truly works for your business goals.

“If we don’t change, we don’t grow.” Gail Sheehy

Knowing When It’s Time to Switch

If you’re asking yourself, “How do I know when it’s time to switch my PSA?” or, “How do I know when it’s time to switch my RMM?” it’s probably time. At times, we hold on to things in business (and in life) for too long. While your current process may be “good,” good is the enemy of great.

After 12 years of using the same RMM and PSA solutions, Mirus IT knew they needed to make a change. Their old systems lacked third-party integration capabilities, which made basic operations a hassle. With the switch to the ConnectWise platform, Mirus IT has the integration capabilities they were looking for. “Because of the way the tools integrate, it has allowed us to become more efficient in what we’re doing–allowing us to deliver better service to our clients,” says Paul Tomlinson, managing director and co-founder of Mirus IT.

CEO of Relentless Solutions Jim Barry-Behar’s drive for constant improvement led him to re-evaluate his company’s relationship with this lagging PSA. “We had a longstanding investment in a professional services automation (PSA) platform that had lost its luster,” Behar said, “largely due to poor relationships with its partners and its customer advisory group.”

After switching to ConnectWise Manage, he couldn’t believe it took him so long.

In fact, the longer you stick it out with subpar tools, the more money you lose in the long run. Using the right tools can save your company time and money due to improved efficiency. We all know the saying “time is money.” The time value of money (TVM) is a concept that asserts that money you have now is worth more than the same sum of money in the future due to its potential earning capacity. As a result, taking longer than necessary to make the switch to the right tools could literally mean losing money.

Tackling Resistance to Change

Do any of these excuses sound familiar?

  • “We’ve always done things this way”
  • “We’ve already invested too much money into this”
  • “Switching now would be too much of a hassle”

There’s a perfectly logical explanation as to why there might be resistance to switching your RMM and PSA: the sunk cost fallacy. According to BehavioralEconomics.com, this is where we tend to continue a behavior due to previously invested resources (time, money or effort).

When the time came to switch their PSA software, Jim Barry-Behar had to face the inevitable: “Our team was understandably apprehensive. We were very heavily invested, both financially and from a business perspective, in our existing PSA solution. Change is rarely easy, but sometimes it’s necessary.”

Behar listened to his team’s concerns, but knew it was the right time to make a change. And since Relentless Solutions, like you, has guided countless clients through complex software transitions, he also knew what he needed to do to ensure the transition went smoothly.

The ConnectWise Difference

As the market leader, ConnectWise provides technology solution providers with the only transformational partnership to support their business success, as evidenced by:

“It doesn’t matter if you’re a VAR, a MSP, a CSP or whatever–that’s all just a bunch of alphabet soup,” Behar said. “If you’re in the technology space and you need to interact with your clients in a professional, predictable, programmable way, and you want something that’s both coherent and cohesive integrated with other products, the choice is obvious. There’s only one product, and that’s ConnectWise.”

This guest blog is part of a Channel Futures sponsorship.

Dec 15

The Increasing Importance of Business Resilience and Network Agility

By | Managed Services News

The tremendous business resilience organizations showed in the face of the pandemic will be key to moving forward.

It goes without saying that 2020 has been a year like no other. When the pandemic first hit, we weren’t sure what would happen, for ourselves or our customers. What we did know was that we were going to do everything we could to help our customers not only stay in business but adapt their businesses in new and innovative ways. The business resilience our customers have shown this year is truly inspiring.

In the early stages of the crisis, our customers were looking to make the most of the technology they already had in place. In some cases, this was enough. Others quickly realized that as they made adjustments to better support their employees and customers, their network technology needs had changed, as well.

Many businesses quickly implemented new collaboration tools and security protocols to support a new remote workforce, manage operations remotely by creating virtual workspaces, offload applications to the cloud or stand up new digital commerce platforms to serve customers. Through it all, Comcast Business is proud to have been able to serve our customers and, more importantly, help them pivot and adapt to the litany of changing business, customer and employee needs.

Over the past year, we’ve been honored to receive recognition from several industry analysts and awards that confirm that we’re keeping pace with the market’s needs. We see this collective validation as a barometer for how enterprise digital transformation and IT needs are evolving, as much as it is a testament to Comcast Business’ innovation strategy. Our product teams are always focused on anticipating our customer’s needs and providing them with the digital agility to help future-proof their businesses. Going forward, Comcast Business is ready to support digital-first business models with the expansion of the network edge, cloud migration, and security.

A Robust Foundation: Bandwidth and Network Control

For companies seeking to ensure network resilience or taking steps to shift from legacy to software-defined networking, the ability to adeptly manage multiple network connections and existing architectures is crucial. For new SD-WAN customers, this allows the ability to support various architectures and technologies without requiring a full replacement of hardware and systems. Once implemented, the application-aware traffic routing and network segmentation of SD-WAN allows IT teams to have much more control when adjusting to new business needs, managing bandwidth and prioritizing mission-critical operations.

Frost & Sullivan believes that the pressure on network managers to optimize networks as businesses adapt to the economic impact of the COVID-19 pandemic will increase the attractiveness of broadband and wireless services with SD-WAN. Frost & Sullivan’s recent recognition of our ActiveCore platform with the Customer Value Leadership Award emphasized the value of being able to access several self-service tools for network administrators to gain insight into network performance and manage policies through a portal–all of which improves operational efficiency. This single-pane-of-glass view for IT teams across WAN components (transport and network functions) offers a high level of network visibility and control needed to quickly respond to changing business needs.

Earlier this year, Comcast Business was also presented with the Data Value award from Atlantic-ACM, given to the large service provider that receives the highest combined ratings for the perceived quality and price competitiveness of their data service offerings. This recognition is especially meaningful because the recipients are determined by detailed user reviews from over 1,200 unique customers who provided more than 3,400 carrier-specific evaluations of service level and product quality for their current providers. Customer input like this confirms that we are supporting them in the right ways.

Best-in-Class Technology: Flexibility and Choice

This year has taught us the value of flexibility. The ability to be flexible will serve business leaders well as we navigate the coming months and years of what will likely be a hybrid model of remote and in-office working. This shift, along with the uptick of digital commerce, has spurred a cloud-based application-centric approach for many organizations.

In a recent PwC survey, almost 75% of finance leaders said they were planning for a more

Dec 15

Top Channel Exec Departs Samsung for Avaya Channel

By | Managed Services News

Mike Coleman has left Samsung Mobility after nearly four years to become NA chief at Avaya.

Avaya's Mike Coleman

Avaya’s Mike Coleman

Samsung Mobility’s channel chief in North America Mike Coleman has departed to take a similar role leading the Avaya channel. The veteran HP and SAP channel executive made the move official Monday when he updated his LinkedIn job status.

Coleman, who led Samsung Mobility’s North America B2B channel for nearly four years, was not immediately available for comment. Samsung has not yet said who will replace Coleman. But Samsung has a deep bench of channel executives. In an August interview, Coleman said sales though the channel increased nearly 2x over last year, despite the COVID-19 pandemic.

“Despite the pandemic, the channel has really come through and stepped up, and has been delivering very powerful solutions to many industries,” Coleman said at the time. As a result, Coleman said that Samsung has expanded its channel team by 30% this year. “Based on the growth, Samsung is investing more in the channel,” he said.

Earlier this year, Samsung launched it new Ascend partner program, providing a common portal for its display and mobility businesses. The effort aims to provide a more unified channel for B2B partners and an opportunity to offer better bundles.

Avaya Recalibrating in NA with Coleman

Coleman takes charge of the North American Avaya channel after his predecessor, Jon Brinton, was there less than a year. Brinton, who was vice president of North America channel sales, left in September. UCaaS provider Crexendo Business Solutions last month named Brinton as its chief revenue officer. Coleman listed his title at Avaya on LinkedIn as North American channel chief.

Avaya’s business has improved over the past year, said ZK Research Principal Analyst Zeus Kerravala. Avaya has pivoted with a more aggressive focus on its cloud communications portfolio. For the period ending Sept. 30, Avaya  reported FY 2020 Q4 revenues of $755 million, up 4% year-over-year. The percentage of cloud and subscription revenue increased 3% since its third quarter, now accounting for 33% overall. Subscription contract revenues for the year were $400 million, of which $181 million was booked in Q4. “Avaya is an up-and-coming company,” Kerravala said. “They’ve turned the corner and are growing again. So for an exec, there’s a good risk-reward as far as growth goes.”

Coleman will help grow the Avaya channel business, said Kevin Gilroy, who worked with him at HP, SAP and Samsung. “Mike understands the channel extremely well,” said Gilroy, who is now leads channel consultancy Gilroy Associates. “He never disappointed and beats his numbers quarter after quarter, year after year. His new team will love his driving, inspirational approach.”

Dec 15

D&H Distributing Ramps Up and Formalizes Professional Services

By | Managed Services News

Tiffany Ward, formerly with Synnex, heads up professional services.

D&H's Tiffany Ward

D&H’s Tiffany Ward

D&H Distribution on Thursday introduced D&H Professional Services led by recent hire, Tiffany Ward. The new professional services initiative formalizes and enhances existing offers and debuts one new services category – Managed Services.

D&H investment in beefing up its services got underway about a year ago. The distributor brought in Ward as director of professional services in August. Structurally, D&H’s Cloud Business Unit is now the D&H Cloud and Services Business Unit.

D&H's Jason Bystrak

D&H’s Jason Bystrak

“Tiffany brings a lot of services experience and distribution experience,” said Jason Bystrak, vice president, cloud and services business unit at D&H.  “She is the culmination of some of the planning we’ve done over the last 12 months and where we want to take our services business.”

A Closer Look

The distributor is focusing on these three areas of professional services: White Glove and Integration Services, Managed Services and Project Services. This is the beginning, more will follow.

White Glove and Integration Services are not new to D&H partners. What partners will notice is the expansion from activation and enrollments, especially for Google Chromebooks in K-12, to scaling-up to provide additional device enrollment, asset tagging, laser etching of hardware, and on-site assessments. As the pandemic drives up demands, especially in verticals such as education, fulfilling opportunities for Chromebook and device management deployments in the classroom is getting a welcomed boost.

D&H will offer comprehensive help desk services, plus a combination of hardware from top-tier manufacturers such as Lenovo and HP bundled with vital software and security services. The objective is to create turn-key solutions that add value for the end-user. And, customers can be pay via a monthly license.

“We’ll be expanding that further with investments in Microsoft’s autopilot program,” said Bystrak. “This is technology from Microsoft that allows for the remote application of licensing assignment and registration of devices, simplifying the process.”

New Managed Services

A new Managed Services offering will roll out in spring 2021. It will include five managed services: device management, device security, infrastructure management (data center services and network devices), infrastructure security and help desk services.

D&H will have technical consultants to help partners put together statements of work and SLAs using D&H’s managed services. Partners can white label the services and attach to the devices and infrastructure they sell. The goal is to help VARs kick-start a managed services and recurring revenue practice.

“I look at these managed services two ways. If you’re a VAR and you want to get into managed services you don’t have to hire a bunch of people to do it. You can partner with D&H and we’ll arrange the backend for those managed services to happen for you. If you’re an MSP who buys from D&H, we can give you additional scale.”

D&H already trains VARs on how to build an MSP practice, sell managed services and operate the practice.

More Formalization

D&H will be expanding and formalizing its existing project services capabilities in areas such as ProAV, Esports, cloud, data center and network infrastructure, and security.

New offerings include assessments, migrations, and on-site installation and setup services, post-sale support and break/fix. As with all D&H professional services, VAR and MSP partners can leverage D&H to augment their technical skills, geographic reach and scale by branding these project services as their own.

Looking Ahead

Bystrak gazed into his crystal ball for 2021 for us and shares what he sees for the next year.

Remote work and education will continue after the pandemic is over. He expects to see a continued adoption of technologies that support remote workers.

The need for security will continue to be strong throughout the new year. “People are constantly finding new ways to breach technology. We’ll be offering security solutions in our managed services,” he said.

Esports, which is unique to D&H, is expected to grow in the education vertical.

And cloud as a delivery model will grow as more technology is delivered in the cloud. “Whether you’re talking about software or security solutions delivered via the cloud, or you’re seeing more companies move workloads to the cloud such as Microsoft Azure.”

Dec 15

D&H Distributing Ramps Up and Formalizes Professional Services

By | Managed Services News

Tiffany Ward, formerly with Synnex, heads up professional services.

D&H's Tiffany Ward

D&H’s Tiffany Ward

D&H Distribution on Thursday introduced D&H Professional Services led by recent hire, Tiffany Ward. The new professional services initiative formalizes and enhances existing offers and debuts one new services category – Managed Services.

D&H investment in beefing up its services got underway about a year ago. The distributor brought in Ward as director of professional services in August. Structurally, D&H’s Cloud Business Unit is now the D&H Cloud and Services Business Unit.

D&H's Jason Bystrak

D&H’s Jason Bystrak

“Tiffany brings a lot of services experience and distribution experience,” said Jason Bystrak, vice president, cloud and services business unit at D&H.  “She is the culmination of some of the planning we’ve done over the last 12 months and where we want to take our services business.”

A Closer Look

The distributor is focusing on these three areas of professional services: White Glove and Integration Services, Managed Services and Project Services. This is the beginning, more will follow.

White Glove and Integration Services are not new to D&H partners. What partners will notice is the expansion from activation and enrollments, especially for Google Chromebooks in K-12, to scaling-up to provide additional device enrollment, asset tagging, laser etching of hardware, and on-site assessments. As the pandemic drives up demands, especially in verticals such as education, fulfilling opportunities for Chromebook and device management deployments in the classroom is getting a welcomed boost.

D&H will offer comprehensive help desk services, plus a combination of hardware from top-tier manufacturers such as Lenovo and HP bundled with vital software and security services. The objective is to create turn-key solutions that add value for the end-user. And, customers can be pay via a monthly license.

“We’ll be expanding that further with investments in Microsoft’s autopilot program,” said Bystrak. “This is technology from Microsoft that allows for the remote application of licensing assignment and registration of devices, simplifying the process.”

New Managed Services

A new Managed Services offering will roll out in spring 2021. It will include five managed services: device management, device security, infrastructure management (data center services and network devices), infrastructure security and help desk services.

D&H will have technical consultants to help partners put together statements of work and SLAs using D&H’s managed services. Partners can white label the services and attach to the devices and infrastructure they sell. The goal is to help VARs kick-start a managed services and recurring revenue practice.

“I look at these managed services two ways. If you’re a VAR and you want to get into managed services you don’t have to hire a bunch of people to do it. You can partner with D&H and we’ll arrange the backend for those managed services to happen for you. If you’re an MSP who buys from D&H, we can give you additional scale.”

D&H already trains VARs on how to build an MSP practice, sell managed services and operate the practice.

More Formalization

D&H will be expanding and formalizing its existing project services capabilities in areas such as ProAV, Esports, cloud, data center and network infrastructure, and security.

New offerings include assessments, migrations, and on-site installation and setup services, post-sale support and break/fix. As with all D&H professional services, VAR and MSP partners can leverage D&H to augment their technical skills, geographic reach and scale by branding these project services as their own.

Looking Ahead

Bystrak gazed into his crystal ball for 2021 for us and shares what he sees for the next year.

Remote work and education will continue after the pandemic is over. He expects to see a continued adoption of technologies that support remote workers.

The need for security will continue to be strong throughout the new year. “People are constantly finding new ways to breach technology. We’ll be offering security solutions in our managed services,” he said.

Esports, which is unique to D&H, is expected to grow in the education vertical.

And cloud as a delivery model will grow as more technology is delivered in the cloud. “Whether you’re talking about software or security solutions delivered via the cloud, or you’re seeing more companies move workloads to the cloud such as Microsoft Azure.”

Dec 15

D&H Distributing Ramps Up and Formalizes Professional Services

By | Managed Services News

Tiffany Ward, formerly with Synnex, heads up professional services.

D&H's Tiffany Ward

D&H’s Tiffany Ward

D&H Distribution on Thursday introduced D&H Professional Services led by recent hire, Tiffany Ward. The new professional services initiative formalizes and enhances existing offers and debuts one new services category – Managed Services.

D&H investment in beefing up its services got underway about a year ago. The distributor brought in Ward as director of professional services in August. Structurally, D&H’s Cloud Business Unit is now the D&H Cloud and Services Business Unit.

D&H's Jason Bystrak

D&H’s Jason Bystrak

“Tiffany brings a lot of services experience and distribution experience,” said Jason Bystrak, vice president, cloud and services business unit at D&H.  “She is the culmination of some of the planning we’ve done over the last 12 months and where we want to take our services business.”

A Closer Look

The distributor is focusing on these three areas of professional services: White Glove and Integration Services, Managed Services and Project Services. This is the beginning, more will follow.

White Glove and Integration Services are not new to D&H partners. What partners will notice is the expansion from activation and enrollments, especially for Google Chromebooks in K-12, to scaling-up to provide additional device enrollment, asset tagging, laser etching of hardware, and on-site assessments. As the pandemic drives up demands, especially in verticals such as education, fulfilling opportunities for Chromebook and device management deployments in the classroom is getting a welcomed boost.

D&H will offer comprehensive help desk services, plus a combination of hardware from top-tier manufacturers such as Lenovo and HP bundled with vital software and security services. The objective is to create turn-key solutions that add value for the end-user. And, customers can be pay via a monthly license.

“We’ll be expanding that further with investments in Microsoft’s autopilot program,” said Bystrak. “This is technology from Microsoft that allows for the remote application of licensing assignment and registration of devices, simplifying the process.”

New Managed Services

A new Managed Services offering will roll out in spring 2021. It will include five managed services: device management, device security, infrastructure management (data center services and network devices), infrastructure security and help desk services.

D&H will have technical consultants to help partners put together statements of work and SLAs using D&H’s managed services. Partners can white label the services and attach to the devices and infrastructure they sell. The goal is to help VARs kick-start a managed services and recurring revenue practice.

“I look at these managed services two ways. If you’re a VAR and you want to get into managed services you don’t have to hire a bunch of people to do it. You can partner with D&H and we’ll arrange the backend for those managed services to happen for you. If you’re an MSP who buys from D&H, we can give you additional scale.”

D&H already trains VARs on how to build an MSP practice, sell managed services and operate the practice.

More Formalization

D&H will be expanding and formalizing its existing project services capabilities in areas such as ProAV, Esports, cloud, data center and network infrastructure, and security.

New offerings include assessments, migrations, and on-site installation and setup services, post-sale support and break/fix. As with all D&H professional services, VAR and MSP partners can leverage D&H to augment their technical skills, geographic reach and scale by branding these project services as their own.

Looking Ahead

Bystrak gazed into his crystal ball for 2021 for us and shares what he sees for the next year.

Remote work and education will continue after the pandemic is over. He expects to see a continued adoption of technologies that support remote workers.

The need for security will continue to be strong throughout the new year. “People are constantly finding new ways to breach technology. We’ll be offering security solutions in our managed services,” he said.

Esports, which is unique to D&H, is expected to grow in the education vertical.

And cloud as a delivery model will grow as more technology is delivered in the cloud. “Whether you’re talking about software or security solutions delivered via the cloud, or you’re seeing more companies move workloads to the cloud such as Microsoft Azure.”

Dec 15

D&H Distributing Ramps Up and Formalizes Professional Services

By | Managed Services News

Tiffany Ward, formerly with Synnex, heads up professional services.

D&H's Tiffany Ward

D&H’s Tiffany Ward

D&H Distribution on Thursday introduced D&H Professional Services led by recent hire, Tiffany Ward. The new professional services initiative formalizes and enhances existing offers and debuts one new services category – Managed Services.

D&H investment in beefing up its services got underway about a year ago. The distributor brought in Ward as director of professional services in August. Structurally, D&H’s Cloud Business Unit is now the D&H Cloud and Services Business Unit.

D&H's Jason Bystrak

D&H’s Jason Bystrak

“Tiffany brings a lot of services experience and distribution experience,” said Jason Bystrak, vice president, cloud and services business unit at D&H.  “She is the culmination of some of the planning we’ve done over the last 12 months and where we want to take our services business.”

A Closer Look

The distributor is focusing on these three areas of professional services: White Glove and Integration Services, Managed Services and Project Services. This is the beginning, more will follow.

White Glove and Integration Services are not new to D&H partners. What partners will notice is the expansion from activation and enrollments, especially for Google Chromebooks in K-12, to scaling-up to provide additional device enrollment, asset tagging, laser etching of hardware, and on-site assessments. As the pandemic drives up demands, especially in verticals such as education, fulfilling opportunities for Chromebook and device management deployments in the classroom is getting a welcomed boost.

D&H will offer comprehensive help desk services, plus a combination of hardware from top-tier manufacturers such as Lenovo and HP bundled with vital software and security services. The objective is to create turn-key solutions that add value for the end-user. And, customers can be pay via a monthly license.

“We’ll be expanding that further with investments in Microsoft’s autopilot program,” said Bystrak. “This is technology from Microsoft that allows for the remote application of licensing assignment and registration of devices, simplifying the process.”

New Managed Services

A new Managed Services offering will roll out in spring 2021. It will include five managed services: device management, device security, infrastructure management (data center services and network devices), infrastructure security and help desk services.

D&H will have technical consultants to help partners put together statements of work and SLAs using D&H’s managed services. Partners can white label the services and attach to the devices and infrastructure they sell. The goal is to help VARs kick-start a managed services and recurring revenue practice.

“I look at these managed services two ways. If you’re a VAR and you want to get into managed services you don’t have to hire a bunch of people to do it. You can partner with D&H and we’ll arrange the backend for those managed services to happen for you. If you’re an MSP who buys from D&H, we can give you additional scale.”

D&H already trains VARs on how to build an MSP practice, sell managed services and operate the practice.

More Formalization

D&H will be expanding and formalizing its existing project services capabilities in areas such as ProAV, Esports, cloud, data center and network infrastructure, and security.

New offerings include assessments, migrations, and on-site installation and setup services, post-sale support and break/fix. As with all D&H professional services, VAR and MSP partners can leverage D&H to augment their technical skills, geographic reach and scale by branding these project services as their own.

Looking Ahead

Bystrak gazed into his crystal ball for 2021 for us and shares what he sees for the next year.

Remote work and education will continue after the pandemic is over. He expects to see a continued adoption of technologies that support remote workers.

The need for security will continue to be strong throughout the new year. “People are constantly finding new ways to breach technology. We’ll be offering security solutions in our managed services,” he said.

Esports, which is unique to D&H, is expected to grow in the education vertical.

And cloud as a delivery model will grow as more technology is delivered in the cloud. “Whether you’re talking about software or security solutions delivered via the cloud, or you’re seeing more companies move workloads to the cloud such as Microsoft Azure.”

Dec 15

D&H Distributing Ramps Up and Formalizes Professional Services

By | Managed Services News

Tiffany Ward, formerly with Synnex, heads up professional services.

D&H's Tiffany Ward

D&H’s Tiffany Ward

D&H Distribution on Thursday introduced D&H Professional Services led by recent hire, Tiffany Ward. The new professional services initiative formalizes and enhances existing offers and debuts one new services category – Managed Services.

D&H investment in beefing up its services got underway about a year ago. The distributor brought in Ward as director of professional services in August. Structurally, D&H’s Cloud Business Unit is now the D&H Cloud and Services Business Unit.

D&H's Jason Bystrak

D&H’s Jason Bystrak

“Tiffany brings a lot of services experience and distribution experience,” said Jason Bystrak, vice president, cloud and services business unit at D&H.  “She is the culmination of some of the planning we’ve done over the last 12 months and where we want to take our services business.”

A Closer Look

The distributor is focusing on these three areas of professional services: White Glove and Integration Services, Managed Services and Project Services. This is the beginning, more will follow.

White Glove and Integration Services are not new to D&H partners. What partners will notice is the expansion from activation and enrollments, especially for Google Chromebooks in K-12, to scaling-up to provide additional device enrollment, asset tagging, laser etching of hardware, and on-site assessments. As the pandemic drives up demands, especially in verticals such as education, fulfilling opportunities for Chromebook and device management deployments in the classroom is getting a welcomed boost.

D&H will offer comprehensive help desk services, plus a combination of hardware from top-tier manufacturers such as Lenovo and HP bundled with vital software and security services. The objective is to create turn-key solutions that add value for the end-user. And, customers can be pay via a monthly license.

“We’ll be expanding that further with investments in Microsoft’s autopilot program,” said Bystrak. “This is technology from Microsoft that allows for the remote application of licensing assignment and registration of devices, simplifying the process.”

New Managed Services

A new Managed Services offering will roll out in spring 2021. It will include five managed services: device management, device security, infrastructure management (data center services and network devices), infrastructure security and help desk services.

D&H will have technical consultants to help partners put together statements of work and SLAs using D&H’s managed services. Partners can white label the services and attach to the devices and infrastructure they sell. The goal is to help VARs kick-start a managed services and recurring revenue practice.

“I look at these managed services two ways. If you’re a VAR and you want to get into managed services you don’t have to hire a bunch of people to do it. You can partner with D&H and we’ll arrange the backend for those managed services to happen for you. If you’re an MSP who buys from D&H, we can give you additional scale.”

D&H already trains VARs on how to build an MSP practice, sell managed services and operate the practice.

More Formalization

D&H will be expanding and formalizing its existing project services capabilities in areas such as ProAV, Esports, cloud, data center and network infrastructure, and security.

New offerings include assessments, migrations, and on-site installation and setup services, post-sale support and break/fix. As with all D&H professional services, VAR and MSP partners can leverage D&H to augment their technical skills, geographic reach and scale by branding these project services as their own.

Looking Ahead

Bystrak gazed into his crystal ball for 2021 for us and shares what he sees for the next year.

Remote work and education will continue after the pandemic is over. He expects to see a continued adoption of technologies that support remote workers.

The need for security will continue to be strong throughout the new year. “People are constantly finding new ways to breach technology. We’ll be offering security solutions in our managed services,” he said.

Esports, which is unique to D&H, is expected to grow in the education vertical.

And cloud as a delivery model will grow as more technology is delivered in the cloud. “Whether you’re talking about software or security solutions delivered via the cloud, or you’re seeing more companies move workloads to the cloud such as Microsoft Azure.”

Dec 15

D&H Distributing Ramps Up and Formalizes Professional Services

By | Managed Services News

Tiffany Ward, formerly with Synnex, heads up professional services.

D&H's Tiffany Ward

D&H’s Tiffany Ward

D&H Distribution on Thursday introduced D&H Professional Services led by recent hire, Tiffany Ward. The new professional services initiative formalizes and enhances existing offers and debuts one new services category – Managed Services.

D&H investment in beefing up its services got underway about a year ago. The distributor brought in Ward as director of professional services in August. Structurally, D&H’s Cloud Business Unit is now the D&H Cloud and Services Business Unit.

D&H's Jason Bystrak

D&H’s Jason Bystrak

“Tiffany brings a lot of services experience and distribution experience,” said Jason Bystrak, vice president, cloud and services business unit at D&H.  “She is the culmination of some of the planning we’ve done over the last 12 months and where we want to take our services business.”

A Closer Look

The distributor is focusing on these three areas of professional services: White Glove and Integration Services, Managed Services and Project Services. This is the beginning, more will follow.

White Glove and Integration Services are not new to D&H partners. What partners will notice is the expansion from activation and enrollments, especially for Google Chromebooks in K-12, to scaling-up to provide additional device enrollment, asset tagging, laser etching of hardware, and on-site assessments. As the pandemic drives up demands, especially in verticals such as education, fulfilling opportunities for Chromebook and device management deployments in the classroom is getting a welcomed boost.

D&H will offer comprehensive help desk services, plus a combination of hardware from top-tier manufacturers such as Lenovo and HP bundled with vital software and security services. The objective is to create turn-key solutions that add value for the end-user. And, customers can be pay via a monthly license.

“We’ll be expanding that further with investments in Microsoft’s autopilot program,” said Bystrak. “This is technology from Microsoft that allows for the remote application of licensing assignment and registration of devices, simplifying the process.”

New Managed Services

A new Managed Services offering will roll out in spring 2021. It will include five managed services: device management, device security, infrastructure management (data center services and network devices), infrastructure security and help desk services.

D&H will have technical consultants to help partners put together statements of work and SLAs using D&H’s managed services. Partners can white label the services and attach to the devices and infrastructure they sell. The goal is to help VARs kick-start a managed services and recurring revenue practice.

“I look at these managed services two ways. If you’re a VAR and you want to get into managed services you don’t have to hire a bunch of people to do it. You can partner with D&H and we’ll arrange the backend for those managed services to happen for you. If you’re an MSP who buys from D&H, we can give you additional scale.”

D&H already trains VARs on how to build an MSP practice, sell managed services and operate the practice.

More Formalization

D&H will be expanding and formalizing its existing project services capabilities in areas such as ProAV, Esports, cloud, data center and network infrastructure, and security.

New offerings include assessments, migrations, and on-site installation and setup services, post-sale support and break/fix. As with all D&H professional services, VAR and MSP partners can leverage D&H to augment their technical skills, geographic reach and scale by branding these project services as their own.

Looking Ahead

Bystrak gazed into his crystal ball for 2021 for us and shares what he sees for the next year.

Remote work and education will continue after the pandemic is over. He expects to see a continued adoption of technologies that support remote workers.

The need for security will continue to be strong throughout the new year. “People are constantly finding new ways to breach technology. We’ll be offering security solutions in our managed services,” he said.

Esports, which is unique to D&H, is expected to grow in the education vertical.

And cloud as a delivery model will grow as more technology is delivered in the cloud. “Whether you’re talking about software or security solutions delivered via the cloud, or you’re seeing more companies move workloads to the cloud such as Microsoft Azure.”

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