Category Archives for "Managed Services News"

Jul 08

IoT Investment Slows in the U.S., Cybersecurity, Onboarding Biggest Challenges

By | Managed Services News

Fewer U.K. organizations have cut IoT investments.

U.S. organizations have scaled back their IoT investment due to the COVID-19 pandemic, citing cybersecurity and onboarding challenges.

That’s according to a new State of IoT Adoption Study commissioned by global IoT connectivity provider Eseye. The study was conducted by Opinion Matters among 250 U.K.- and 250 U.S.-based senior decision makers and implementers of IoT strategy within five vertical markets.

More than one-third of U.S. organizations have decreased their investment plans in IoT and canceled their IoT initiative altogether as a result of COVID-19. That’s considerably higher than their U.K. counterparts at 19%.

U.S. respondents had fewer large IoT projects underway, with only 13% having deployed more than 10,000 devices. That indicates the market may not have matured as quickly as parts of Europe. This lack of maturity may be why some U.S. respondents decreased investment plans and are cautious about IoT success.

Harnessing IoT for Innovation

Nick Earle is Eseye‘s CEO.

Eseye's Nick Earle

Eseye’s Nick Earle

“These findings suggest that U.S. respondents are choosing to harness IoT for innovation, to break into new geographies and conduct market research with new products,” Earle said. “However, security of device and device onboarding was more of a significant challenge for U.S. respondents than the U.K. This device onboarding issue may point to more stringent device certification programs in the U.S. compared with the U.K. However, the need for intelligent connectivity was not such an issue in the U.S. as it was in the U.K. This could be because historically, U.S. deployments tend to be domestic, rather than international. However, as enterprise organizations based in the U.S. deploy IoT globally, this becomes a much bigger issue due to permanent roaming and other cellular connectivity restrictions.”

Forty-one percent of U.S. respondents cited security as a top challenge when implementing IoT. That compares to 36% in the U.K. Likewise, 41% of U.S. respondents said device onboarding – device setup, configuration and design – testing and certification was also a key issue. That compares to 29% of U.K. respondents. As a result, IoT projects have failed to reach their full potential, according to three-quarters of U.S. enterprises that have embarked upon an IoT initiative in the last year.

Tipping Point in IoT Projects

The study found the larger the project, the faster the acceleration as organizations embrace IoT. The more devices respondents have in the field, the more they are planning to deploy in the coming year. This indicates a tipping point in IoT projects in terms of scale. However, of 250 U.S. respondents, only 13% had deployed between 10,001 devices and 100,000 in the field, and only 2% had deployed more than 100,000 devices.

innovative organizations take on IoT projects to disrupt traditional business models and deliver tangible business benefits, Eseye said. When asked about the benefits their IoT initiative has or is predicted to deliver, U.S. respondents scored higher on entering new markets versus the U.K. They also scored higher on delivering new lines of business.

Forty-five percent of U.S. respondents cited cloud and remote access as the top technology drivers as many businesses look to accelerate their digital transformation plans with IoT initiatives. U.S. respondents rated low-power wide-area network (LPWAN) technologies and intelligent edge hardware higher than 5G. However, 5G was the second-highest technology driver for U.K. respondents.

“When looking to the future, 88% of U.S. respondents said that IoT is a priority, which was higher than the U,K,, with 85%,” Earle said. “Likewise, we found that U.S. organizations were more concerned about management of the device and contracts, which could mean that they are starting to think about bigger, more global deployments, which mirrors what we are starting to see in the market.”

Jul 08

Dell UK&I Channel Update: Top IT Talking Points

By | Managed Services News

Among them: Seize opportunities with Apex. And supply challenges are affecting the channel.

Dell's Rob Tomlin

Dell’s Rob Tomlin

Dell Technologies’ worldwide channel business is now worth more than $54 billion. As Rob Tomlin, VP of channels for Dell UK&I puts it, “Our channel business continues at pace.”

“Through the pandemic,” Tomlin said, “the way we work together continues to be fantastic. Our channel partners have been really resilient and enabled Dell to deliver to our joint customers.”

Dell's Dayne Turbitt

Dell’s Dayne Turbitt

In the slideshow above, Tomlin and Dayne Turbitt, general manager at Dell UK, explain the challenges and opportunities facing the channel. They also reveal the partner opportunity around Dell’s new as-a-service offering, Apex, which goes head-to-head with the public cloud.

Jul 08

AT&T, Google Expand 5G, Edge Solutions as CSP Partnerships Worry Telco Equipment Vendors

By | Managed Services News

The carrier last week announced plans to outsource its 5G network to Microsoft Azure.

AT&T has continued its foray into cloud-based 5G computing with an expanded Google Cloud partnership.

The companies announced last March that they would team up to pair AT&T’s 5G network with Google Cloud’s Anthos for Telecom managed application platform platform. They aimed to ultimately deliver enterprise-focused edge solutions. Now the wireless carrier and public cloud provider are announcing two new services.

First, they will integrate AT&T’s Multi-Access Edge Compute (MEC) solution with Google Cloud’s core capabilities. Those capabilities feature Kubertnetes, and AI, as well as machine learning and data analytics. In addition, AT&T can tap into Google Cloud’s “robust edge ISV ecosystem.”

Second, the partnership lets businesses deploy applications at Google edge points of presence (PoPs) while transporting them through AT&T’s 5G and fiber networks. AT&T and Google Cloud will first bring the solution to Chicago in 2021, followed by Atlanta, Dallas, Miami, and San Francisco. They will expand to more than 15 regions throughout their multiyear strategy.

‘Next-Generation Applications’

The companies pointed to a more immersive experience that they can provide for enterprise customers. Integrations with Google Maps, Android, virtual reality and other applications let customers build “meaningful outcomes” at the network edge.

Google Cloud's George Nazi

Google Cloud’s George Nazi

“By combining the power of AT&T 5G and Google Cloud technologies, we are helping enterprises create new customer experiences and business services that were previously impossible,” said George Nazi, vice president, global telecom, media and entertainment solutions, Google Cloud. “Together with AT&T, we are committed to enabling our customers to build and deliver next-generation applications, whether on premises or on AT&T’s … mobile network.”

Patel, Rasesh_AT&T

AT&T’s Rasesh Patel

AT&T Business chief product and platform officer Rasesh Patel pointed to the higher speeds and low latency that 5G provides. Furthermore, Patel said the combination of 5G and network edge computing gives customers expanded control over their data.

“We’re bringing forth a new era where the latest technological advancements, including 5G and edge computing, make it possible to transform, innovate and prepare for whatever the future holds,” Patel said.

Use Cases

The companies noted that they are opening use cases as a result of the expansion. For example, video analytics services can help with theft prevention in retail, and augmented/virtual reality can help with telehealth.

Leigh, Jason_IDC

IDC’s Jason Leigh

Jason Leigh, IDC‘s research manager for 5G and mobile services, said the partnership brings together three different technologies: 5G, cloud and edge.

“5G, cloud services and edge compute each have a tremendous amount of promise as standalone technologies. But coupling these three as complementary, enabling technologies both accelerates and extends the promise of digital transformation in many more business settings,” Leigh said.

Nag, Sid_Gartner

Gartner’s Sid Nag

Gartner research VP Sid Nag made a similar comment about the growing infrastructure-as-a-service (IaaS) market. Although the IaaS market is …

Jul 08

Dell UK&I Channel Update: Top IT Talking Points

By | Managed Services News

Among them: Seize opportunities with Apex. And supply challenges are affecting the channel.

Dell's Rob Tomlin

Dell’s Rob Tomlin

Dell Technologies’ worldwide channel business is now worth more than $54 billion. As Rob Tomlin, VP of channels for Dell UK&I puts it, “Our channel business continues at pace.”

“Through the pandemic,” Tomlin said, “the way we work together continues to be fantastic. Our channel partners have been really resilient and enabled Dell to deliver to our joint customers.”

Dell's Dayne Turbitt

Dell’s Dayne Turbitt

In the slideshow above, Tomlin and Dayne Turbitt, general manager at Dell UK, explain the challenges and opportunities facing the channel. They also reveal the partner opportunity around Dell’s new as-a-service offering, Apex, which goes head-to-head with the public cloud.

Jul 08

AT&T, Google Expand 5G, Edge Solutions as CSP Partnerships Worry Telco Equipment Vendors

By | Managed Services News

The carrier last week announced plans to outsource its 5G network to Microsoft Azure.

AT&T has continued its foray into cloud-based 5G computing with an expanded Google Cloud partnership.

The companies announced last March that they would team up to pair AT&T’s 5G network with Google Cloud’s Anthos for Telecom managed application platform platform. They aimed to ultimately deliver enterprise-focused edge solutions. Now the wireless carrier and public cloud provider are announcing two new services.

First, they will integrate AT&T’s Multi-Access Edge Compute (MEC) solution with Google Cloud’s core capabilities. Those capabilities feature Kubertnetes, and AI, as well as machine learning and data analytics. In addition, AT&T can tap into Google Cloud’s “robust edge ISV ecosystem.”

Second, the partnership lets businesses deploy applications at Google edge points of presence (PoPs) while transporting them through AT&T’s 5G and fiber networks. AT&T and Google Cloud will first bring the solution to Chicago in 2021, followed by Atlanta, Dallas, Miami, and San Francisco. They will expand to more than 15 regions throughout their multiyear strategy.

‘Next-Generation Applications’

The companies pointed to a more immersive experience that they can provide for enterprise customers. Integrations with Google Maps, Android, virtual reality and other applications let customers build “meaningful outcomes” at the network edge.

Google Cloud's George Nazi

Google Cloud’s George Nazi

“By combining the power of AT&T 5G and Google Cloud technologies, we are helping enterprises create new customer experiences and business services that were previously impossible,” said George Nazi, vice president, global telecom, media and entertainment solutions, Google Cloud. “Together with AT&T, we are committed to enabling our customers to build and deliver next-generation applications, whether on premises or on AT&T’s … mobile network.”

Patel, Rasesh_AT&T

AT&T’s Rasesh Patel

AT&T Business chief product and platform officer Rasesh Patel pointed to the higher speeds and low latency that 5G provides. Furthermore, Patel said the combination of 5G and network edge computing gives customers expanded control over their data.

“We’re bringing forth a new era where the latest technological advancements, including 5G and edge computing, make it possible to transform, innovate and prepare for whatever the future holds,” Patel said.

Use Cases

The companies noted that they are opening use cases as a result of the expansion. For example, video analytics services can help with theft prevention in retail, and augmented/virtual reality can help with telehealth.

Leigh, Jason_IDC

IDC’s Jason Leigh

Jason Leigh, IDC‘s research manager for 5G and mobile services, said the partnership brings together three different technologies: 5G, cloud and edge.

“5G, cloud services and edge compute each have a tremendous amount of promise as standalone technologies. But coupling these three as complementary, enabling technologies both accelerates and extends the promise of digital transformation in many more business settings,” Leigh said.

Nag, Sid_Gartner

Gartner’s Sid Nag

Gartner research VP Sid Nag made a similar comment about the growing infrastructure-as-a-service (IaaS) market. Although the IaaS market is …

Jul 08

Kaseya Ransomware Attack Further Delays VSA Relaunch for Customers

By | Managed Services News

Last weekend’s Kaseya VSA supply chain ransomware attack means customers won’t have access to the company’s remote monitoring and management (RMM) service until Sunday.

The Kaseya ransomware attack breached about 50 customers, including 35 MSPs. It also penetrated or directly impacted up to 1,500 downstream businesses.

In his latest briefing, Fred Voccola, Kaseya’s CEO, said VSA, both on-premises and SaaS, should be back up at 4 p.m. ET on Sunday. Both were previously expected to be back up this week.

“That’s a long time to be down,” he said. “I understand this. It’s my decision to do this. It was my decision and no one else’s decision to pull the release from yesterday that we had committed.”

Kaseya Ransomware Attack Prompts Additional Layers of Protection

All of the VSA vulnerabilities exploited during the Kaseya ransomware attack are locked, Voccola said. However, it was suggested that additional layers of protection should be added “for things we might not be able to foresee.”

Kaseya's Fred Voccola

Kaseya’s Fred Voccola

“We decided to pull it for an additional three-and-a-half days to make sure that it is hardened as much as we feel we can do for our customers,” he said. “The fact that we had to take down VSA is very disappointing to me very personally. I feel like I let this community down. I let my company down. Our company let you down. It sucks and I don’t want anyone to think that we are not taking this as seriously professionally as anything we’ve all had to do.”

Kaseya has also published a runbook of the changes to make so on-premises VSA users have a head start and can prepare for the patch, Voccola said.

“We love our customers,” he said. “It pisses me off when we do things to hurt them, especially when it’s something like this where we’ve fallen victim to criminal acts and it’s impacting everyone.”

Financial Assistance for Attacked MSPs

In addition, Kaseya is rolling out a program closely modeled after Kaseya CARES. That program launched during the pandemic to provide financial and other assistance to MSPs.

“We will be providing direct financial assistance to MSPs who have been crippled by these evil people and the new adversaries that we face,” Voccola said. “We will also be spending millions of dollars working with third-party consulting companies [and] our own professional services team, providing licenses, delays of payment and other means to address every one of you who have been down for the past several days and for the next several days.”

Throwing money at problems does not always solve them, he said.

“We get it,” Voccola said. “It’s better than not throwing money at them, but it doesn’t solve them. We’re doing what we can do. I assure you no one at Kaseya wanted this to happen. None of you wanted this to happen.”

The FBI, the Department of Homeland Security (DHS) and third-party consultants have been working with Kaseya and advising it on what it needs to do to bring back VSA successfully.

“I want to thank everyone for their patience,” Voccola said. “I’ve spoken to well over 100 of you folks. I wish I could speak to all of you. We’ll be back. Our products will be up in a couple of days, and it will be exponentially more secure than it was. And we’ll continue to invest in the time and people to help make sure that you, our customers, are successful.”

Jul 08

Dell UK&I Channel Update: Top IT Talking Points

By | Managed Services News

Among them: Seize opportunities with Apex. And supply challenges are affecting the channel.

Dell's Rob Tomlin

Dell’s Rob Tomlin

Dell Technologies’ worldwide channel business is now worth more than $54 billion. As Rob Tomlin, VP of channels for Dell UK&I puts it, “Our channel business continues at pace.”

“Through the pandemic,” Tomlin said, “the way we work together continues to be fantastic. Our channel partners have been really resilient and enabled Dell to deliver to our joint customers.”

Dell's Dayne Turbitt

Dell’s Dayne Turbitt

In the slideshow above, Tomlin and Dayne Turbitt, general manager at Dell UK, explain the challenges and opportunities facing the channel. They also reveal the partner opportunity around Dell’s new as-a-service offering, Apex, which goes head-to-head with the public cloud.

Jul 08

AT&T, Google Expand 5G, Edge Solutions as CSP Partnerships Worry Telco Equipment Vendors

By | Managed Services News

The carrier last week announced plans to outsource its 5G network to Microsoft Azure.

AT&T has continued its foray into cloud-based 5G computing with an expanded Google Cloud partnership.

The companies announced last March that they would team up to pair AT&T’s 5G network with Google Cloud’s Anthos for Telecom managed application platform platform. They aimed to ultimately deliver enterprise-focused edge solutions. Now the wireless carrier and public cloud provider are announcing two new services.

First, they will integrate AT&T’s Multi-Access Edge Compute (MEC) solution with Google Cloud’s core capabilities. Those capabilities feature Kubertnetes, and AI, as well as machine learning and data analytics. In addition, AT&T can tap into Google Cloud’s “robust edge ISV ecosystem.”

Second, the partnership lets businesses deploy applications at Google edge points of presence (PoPs) while transporting them through AT&T’s 5G and fiber networks. AT&T and Google Cloud will first bring the solution to Chicago in 2021, followed by Atlanta, Dallas, Miami, and San Francisco. They will expand to more than 15 regions throughout their multiyear strategy.

‘Next-Generation Applications’

The companies pointed to a more immersive experience that they can provide for enterprise customers. Integrations with Google Maps, Android, virtual reality and other applications let customers build “meaningful outcomes” at the network edge.

Google Cloud's George Nazi

Google Cloud’s George Nazi

“By combining the power of AT&T 5G and Google Cloud technologies, we are helping enterprises create new customer experiences and business services that were previously impossible,” said George Nazi, vice president, global telecom, media and entertainment solutions, Google Cloud. “Together with AT&T, we are committed to enabling our customers to build and deliver next-generation applications, whether on premises or on AT&T’s … mobile network.”

Patel, Rasesh_AT&T

AT&T’s Rasesh Patel

AT&T Business chief product and platform officer Rasesh Patel pointed to the higher speeds and low latency that 5G provides. Furthermore, Patel said the combination of 5G and network edge computing gives customers expanded control over their data.

“We’re bringing forth a new era where the latest technological advancements, including 5G and edge computing, make it possible to transform, innovate and prepare for whatever the future holds,” Patel said.

Use Cases

The companies noted that they are opening use cases as a result of the expansion. For example, video analytics services can help with theft prevention in retail, and augmented/virtual reality can help with telehealth.

Leigh, Jason_IDC

IDC’s Jason Leigh

Jason Leigh, IDC‘s research manager for 5G and mobile services, said the partnership brings together three different technologies: 5G, cloud and edge.

“5G, cloud services and edge compute each have a tremendous amount of promise as standalone technologies. But coupling these three as complementary, enabling technologies both accelerates and extends the promise of digital transformation in many more business settings,” Leigh said.

Nag, Sid_Gartner

Gartner’s Sid Nag

Gartner research VP Sid Nag made a similar comment about the growing infrastructure-as-a-service (IaaS) market. Although the IaaS market is …

Jul 08

Dell UK&I Channel Update: Top IT Talking Points

By | Managed Services News

Among them: Seize opportunities with Apex. And supply challenges are affecting the channel.

Dell's Rob Tomlin

Dell’s Rob Tomlin

Dell Technologies’ worldwide channel business is now worth more than $54 billion. As Rob Tomlin, VP of channels for Dell UK&I puts it, “Our channel business continues at pace.”

“Through the pandemic,” Tomlin said, “the way we work together continues to be fantastic. Our channel partners have been really resilient and enabled Dell to deliver to our joint customers.”

Dell's Dayne Turbitt

Dell’s Dayne Turbitt

In the slideshow above, Tomlin and Dayne Turbitt, general manager at Dell UK, explain the challenges and opportunities facing the channel. They also reveal the partner opportunity around Dell’s new as-a-service offering, Apex, which goes head-to-head with the public cloud.

Jul 08

AT&T, Google Expand 5G, Edge Solutions as CSP Partnerships Worry Telco Equipment Vendors

By | Managed Services News

The carrier last week announced plans to outsource its 5G network to Microsoft Azure.

AT&T has continued its foray into cloud-based 5G computing with an expanded Google Cloud partnership.

The companies announced last March that they would team up to pair AT&T’s 5G network with Google Cloud’s Anthos for Telecom managed application platform platform. They aimed to ultimately deliver enterprise-focused edge solutions. Now the wireless carrier and public cloud provider are announcing two new services.

First, they will integrate AT&T’s Multi-Access Edge Compute (MEC) solution with Google Cloud’s core capabilities. Those capabilities feature Kubertnetes, and AI, as well as machine learning and data analytics. In addition, AT&T can tap into Google Cloud’s “robust edge ISV ecosystem.”

Second, the partnership lets businesses deploy applications at Google edge points of presence (PoPs) while transporting them through AT&T’s 5G and fiber networks. AT&T and Google Cloud will first bring the solution to Chicago in 2021, followed by Atlanta, Dallas, Miami, and San Francisco. They will expand to more than 15 regions throughout their multiyear strategy.

‘Next-Generation Applications’

The companies pointed to a more immersive experience that they can provide for enterprise customers. Integrations with Google Maps, Android, virtual reality and other applications let customers build “meaningful outcomes” at the network edge.

Google Cloud's George Nazi

Google Cloud’s George Nazi

“By combining the power of AT&T 5G and Google Cloud technologies, we are helping enterprises create new customer experiences and business services that were previously impossible,” said George Nazi, vice president, global telecom, media and entertainment solutions, Google Cloud. “Together with AT&T, we are committed to enabling our customers to build and deliver next-generation applications, whether on premises or on AT&T’s … mobile network.”

Patel, Rasesh_AT&T

AT&T’s Rasesh Patel

AT&T Business chief product and platform officer Rasesh Patel pointed to the higher speeds and low latency that 5G provides. Furthermore, Patel said the combination of 5G and network edge computing gives customers expanded control over their data.

“We’re bringing forth a new era where the latest technological advancements, including 5G and edge computing, make it possible to transform, innovate and prepare for whatever the future holds,” Patel said.

Use Cases

The companies noted that they are opening use cases as a result of the expansion. For example, video analytics services can help with theft prevention in retail, and augmented/virtual reality can help with telehealth.

Leigh, Jason_IDC

IDC’s Jason Leigh

Jason Leigh, IDC‘s research manager for 5G and mobile services, said the partnership brings together three different technologies: 5G, cloud and edge.

“5G, cloud services and edge compute each have a tremendous amount of promise as standalone technologies. But coupling these three as complementary, enabling technologies both accelerates and extends the promise of digital transformation in many more business settings,” Leigh said.

Nag, Sid_Gartner

Gartner’s Sid Nag

Gartner research VP Sid Nag made a similar comment about the growing infrastructure-as-a-service (IaaS) market. Although the IaaS market is …

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