Category Archives for "Managed Services News"

Sep 16

Ribbon Communications: Channel Leader Talks R&D, Partners, Optical Networking, More

By | Managed Services News

Ribbon says it is making investments in tools that enable partners and customers to run a healthier, more secure environment.

Ribbon Communications makes real-time communications software, IP and optical networking solutions for a range of sectors. These include enterprise, service providers and critical infrastructure.

The Plano, Texas-based company, with 82 global offices, continues to expand and has channel partners worldwide. In 2017, Ribbon formed from the merger of Genband and Sonus Networks, businesses that had acquired several other companies over their lifetimes.

Ribbon recently sold stock to raise $52 million to further pay off its debts and increase working capital. Specific investors, including JPMorgan Chase, bought the stock. Channel Futures caught up with David Hogan, the company’s vice president of sales. In this interview, he discusses this investment and how partners will benefit. Additionally, Hogan talks of Ribbon’s research and development trajectory, as the company has 1,000 patents to its name. He delves into a host of other topics as well including the importance of hybrid work and his daily responsibilities as a channel leader.

Channel Futures:  If you had to explain Ribbon to someone unfamiliar with the company, how would you do it?

Ribbon's David Hogan

Ribbon’s David Hogan

David Hogan: We are a what I like to call a secure communications infrastructure company. By that I mean we are a technology-driven company focused on assisting organizations with complex communication solutions, whether that’s voice networks, data networks or wireless networks. We are an infrastructure company that provides software and hardware in order to make those networks run efficiently and productively. That [might be] a carrier, a managed service provider or a very large enterprise. We are very focused on some specific areas where we can provide secure platforms that enable connectivity. We are in just about every service provider in the world globally because of the acquisitions and the mergers that we’ve had, all the way back to Nortel.

We’re in approximately 40% of the Fortune 5000 space from an enterprise direct touch environment. We’re focused on solutions that require government regulations, oversight, compliance, highly secure environments, protection of intellectual property, protection of customer information, like financial institutions and health care, and service providers as well.

See our slideshow above for the full interview.

 

Sep 16

MSP Summit/Channel Partners Leadership Summit: Pandemic Pushes MSPs to Rethink Business for the Long Term

By | Managed Services News

Working from home is only part of a cultural shift that has occurred in the era of COVID.

MSP SUMMIT/CHANNEL PARTNERS LEADERSHIP SUMMIT — It may be an understatement to say that the pandemic radically reshaped the world of business. For four panelists at this year’s MSP Summit and Channel Partners Leadership Summit, it forced their companies to become more nimble. And it has substantially changed their businesses’ future.

Hybrid work is one example of that. Many organizations have accommodated workers and adopted remote working. For Tim Pabich, founder and CEO at Magnitech, this was tricky proposition for his MSP.

“Because our home location is also our main depot, all of our staging and all of our computers go through their servers. That made it very difficult. Who do we allow to work from home and who do we don’t?” he asked rhetorically. “I can’t ship a pallet of computers to somebody’s house.”

Pabich came up with hybrid work options and established dashboard metrics for performance when people did work from home.

Working from home is only part of a cultural shift that has occurred in the era of COVID. Many individuals re-evaluated their lives, including their careers, during the pandemic. It resulted in what has been coined as The Great Resignation. It’s part of the reason that Phil Wright, founder and CEO of Accent Consulting, is always recruiting. The Great Resignation, coupled with a lack of skilled tech workers, is why Wright said, “We’re constantly posting jobs and interviewing applicants. Obviously retaining workers is key.”

However, Wright said MSPs have to be strategic in their recruiting. They can’t just post information about the job. They must also project the culture of the organization to perspective job candidates.

“Is it a fun place to work?” is a question Wright said MSPs should ask themselves.

Training Out-of-the-Box Candidates

Krishna Rajagopal, CEO at Akati Sekurity, echoed those sentiments.

He said that people, especially millennials and Gen Z, aren’t looking for jobs solely based on salary. They want a full package of benefits and a sense of belonging from employers. And they have the leverage to ask for it, Rajagopal said.

Also, MSPs have to resort to other tactics to get the workforce they need and want. For Rajagopal, it wasn’t good enough anymore to look for candidates in this pandemic climate with the right skills.

So he conducted an experiment of sorts. Rajagopal hired graduates from cybersecurity and other relevant programs. But he also onboarded job candidates who came from completely different fields. This included people who had worked in the food service industry. His company invested in substantial training for these individuals looking for a career change.

What were the results of the experiment?

“We realized we that we had zero attrition from the second group,” he said.

Business Models

For some, the pandemic only validated how they always operated. Take Parasol Alliance as an example. The MSP provides technology solutions, IT support and consulting services for the senior living industry. Their employees have always operated virtually.

“Our clients were hit very hard by the pandemic,” said Amber Bardon, Parasol Alliance’s founder and CEO. “And because we were already signed up to work virtually and can deliver services virtually, we were able to do so throughout the pandemic in nursing homes. We were able to really focus on how can we help our clients through this time.”

The MSP also didn’t lose revenue during this period because they had locked in contracts at a flat rate. 98% of their business is long-term contracts.

“And that’s always been our focus. We have almost no consulting,” Bardon said.

However, Bardon isn’t singularly minded. She also told the audience she equally focuses on making sure her employees had purpose and meaning.

And that wasn’t inspired by any pandemic.

 

Sep 16

MSP Summit/Channel Partners Leadership Summit Day 3 Images: CIOs, Business Advice, MSP 501 Gala

By | Managed Services News

Another packed day at Channel Futures’ new event. We’ve got the pictures.

MSP SUMMIT/CHANNEL PARTNERS LEADERSHIP SUMMIT — Day three of Channel Futures’ new event in Orlando exploded out of the gate. By day’s end, attendees had many hours of education and networking under their belts.

The day started with inspiration from Anthony Palmucci, founder and director of coaching at Thinking Without Restrictions. His words helped leaders find their hidden talents by eliminating roadblocks in the way.

A panel of CIOs and CISOs explained how channel partners should go about engaging with them. There are smart ways and not-so-smart ways.

The audience also heard from execs at some of the world’s top managed service providers. They offered lessons in success. And speaking of MSPs, those execs and many more concluded their day at the Channel Futures MSP 501 Awards gala.

Check out our slideshow above for highlights from day three at the MSP Summit/Channel Partners Leadership Summit.

Sep 16

Channel Futures Presents the 2022 MSP 501 Special Award Winners

By | Managed Services News

Nominees/winners were recognized at the MSP 501 Gala at the MSP Summit and Channel Partners Leadership Summit.

MSP SUMMIT/CHANNEL PARTNERS LEADERSHIP SUMMIT — At the MSP 501 Awards Gala Thursday night, Channel Futures honored our special award winners. It all went down during a celebration at the MSP Summit and Channel Partners Leadership Summit.

Our special awards, part of the MSP 501 awards, highlight individuals and shops that stand head and shoulders above the rest. The celebration dinner and awards ceremony honored Channel Futures’ top managed service providers from around the world. Go here to see the full list of our nominees. 

MSP 501 Special Award Categories

  • MSP of the Year
  • Newcomer of the Year
  • Digital Innovator
  • Vanguard Award winners
  • Executive of the Year
  • Lifetime Achievement

Judging

MSP 501 hopefuls submitted special award nominations as part of the application process earlier this year. From this pool, the Channel Futures editorial team reviewed the submissions and narrowed down the list. Then we presented that shortlist to a host of judges. Composed of industry experts and veterans well-versed in the space, these individuals chose our finalists and winners. 

The judges were:

  • Matthew Toth, President, C3 Technology Advisors
  • Jay Jadeja, Global Partner Network Leader, Ciena
  • Coletta Vigh, Head of WW Channel Strategy & Growth Initiatives, Check Point Software Technologies
  • Scott Valentine, Head of WW Channel Strategy & Growth Initiatives, T-Mobile
  • Paula Como Kauth, Chief Marketing Officer, BCM One
  • Janet Schijns, CEO, JS Group
  • Dany Bouchedid, Founder & CEO, COLOTRAQ
  • John DeLozier, President, John DeLozier
  • Jasmina Muller, Vice President of Global Channel Sales, ScienceLogic

See our slideshow above for our 2022 special award winners. Then, be on the lookout for our photos of winners from the event in the coming days.

Sep 16

The Gately Report: Kaseya CISO on Improved Cybersecurity with Datto Acquisition, Microsoft Teams Security Vulnerability

By | Managed Services News

Hitachi ID Systems has been acquired, rebranded as Bravura Security.

Cybersecurity was a big topic at this week’s DattoCon 2022 in Washington, D.C. Kaseya CISO Jason Manar says Datto and Kaseya coming together means even stronger cybersecurity.

Kaseya's Jason Manar

Kaseya’s Jason Manar

The Gately Report logoManar joined Kaseya last October and formerly was an FBI special agent overseeing all cyber, counterintelligence, intelligence and language service programs for its San Diego office.

At DattoCon, attendees got a preview of multiple innovations Datto is planning, including Datto Managed SOC, powered by RocketCyber; Datto EDR; and Datto Secure Edge, a SASE offering. These solutions allow users to securely connect from anywhere and access sensitive data in the cloud, the company said.

Expanded Role with Datto Acquisition

It’s now been 10 weeks since Kaseya completed its $6.2 billion acquisition of Datto. Manar said the acquisition has expanded his role as CISO of Kaseya.

“It’s expanded because we’re one security team, we’re not bifurcated in any way,” he said. “And we want to make sure, just as we’ve been talking about here, that we share that threat intelligence and that we work smarter, not harder. We use those resources that we have holistically. And the new resources that I think you probably heard [Kaseya CEO Fred Voccola] talk about, we’re investing in security and we’re doing it in a smart way. So, yes, we are one security family, while we still have specialties that we do. So each individual company has definite people within the security organization that are able to be product-specific. But we are sharing that knowledge across all of security so that we can all become more familiar and experts in that realm. And again, it becomes a force multiplier. So you take the data and our teams combined, we’re doing some really cool things.”

Scroll through our slideshow above for more from Manar and more cybersecurity news.

Sep 16

Ribbon Communications: Channel Leader Talks R&D, Partners, Optical Networking, More

By | Managed Services News

Ribbon says it is making investments in tools that enable partners and customers to run a healthier, more secure environment.

Ribbon Communications makes real-time communications software, IP and optical networking solutions for a range of sectors. These include enterprise, service providers and critical infrastructure.

The Plano, Texas-based company, with 82 global offices, continues to expand and has channel partners worldwide. In 2017, Ribbon formed from the merger of Genband and Sonus Networks, businesses that had acquired several other companies over their lifetimes.

Ribbon recently sold stock to raise $52 million to further pay off its debts and increase working capital. Specific investors, including JPMorgan Chase, bought the stock. Channel Futures caught up with David Hogan, the company’s vice president of sales. In this interview, he discusses this investment and how partners will benefit. Additionally, Hogan talks of Ribbon’s research and development trajectory, as the company has 1,000 patents to its name. He delves into a host of other topics as well including the importance of hybrid work and his daily responsibilities as a channel leader.

Channel Futures:  If you had to explain Ribbon to someone unfamiliar with the company, how would you do it?

Ribbon's David Hogan

Ribbon’s David Hogan

David Hogan: We are a what I like to call a secure communications infrastructure company. By that I mean we are a technology-driven company focused on assisting organizations with complex communication solutions, whether that’s voice networks, data networks or wireless networks. We are an infrastructure company that provides software and hardware in order to make those networks run efficiently and productively. That [might be] a carrier, a managed service provider or a very large enterprise. We are very focused on some specific areas where we can provide secure platforms that enable connectivity. We are in just about every service provider in the world globally because of the acquisitions and the mergers that we’ve had, all the way back to Nortel.

We’re in approximately 40% of the Fortune 5000 space from an enterprise direct touch environment. We’re focused on solutions that require government regulations, oversight, compliance, highly secure environments, protection of intellectual property, protection of customer information, like financial institutions and health care, and service providers as well.

See our slideshow above for the full interview.

 

Sep 16

Ribbon Communications: Channel Leader Talks R&D, Partners, Optical Networking, More

By | Managed Services News

Ribbon says it is making investments in tools that enable partners and customers to run a healthier, more secure environment.

Ribbon Communications makes real-time communications software, IP and optical networking solutions for a range of sectors. These include enterprise, service providers and critical infrastructure.

The Plano, Texas-based company, with 82 global offices, continues to expand and has channel partners worldwide. In 2017, Ribbon formed from the merger of Genband and Sonus Networks, businesses that had acquired several other companies over their lifetimes.

Ribbon recently sold stock to raise $52 million to further pay off its debts and increase working capital. Specific investors, including JPMorgan Chase, bought the stock. Channel Futures caught up with David Hogan, the company’s vice president of sales. In this interview, he discusses this investment and how partners will benefit. Additionally, Hogan talks of Ribbon’s research and development trajectory, as the company has 1,000 patents to its name. He delves into a host of other topics as well including the importance of hybrid work and his daily responsibilities as a channel leader.

Channel Futures:  If you had to explain Ribbon to someone unfamiliar with the company, how would you do it?

Ribbon's David Hogan

Ribbon’s David Hogan

David Hogan: We are a what I like to call a secure communications infrastructure company. By that I mean we are a technology-driven company focused on assisting organizations with complex communication solutions, whether that’s voice networks, data networks or wireless networks. We are an infrastructure company that provides software and hardware in order to make those networks run efficiently and productively. That [might be] a carrier, a managed service provider or a very large enterprise. We are very focused on some specific areas where we can provide secure platforms that enable connectivity. We are in just about every service provider in the world globally because of the acquisitions and the mergers that we’ve had, all the way back to Nortel.

We’re in approximately 40% of the Fortune 5000 space from an enterprise direct touch environment. We’re focused on solutions that require government regulations, oversight, compliance, highly secure environments, protection of intellectual property, protection of customer information, like financial institutions and health care, and service providers as well.

See our slideshow above for the full interview.

 

Sep 16

Ribbon Communications: Channel Leader Talks R&D, Partners, Optical Networking, More

By | Managed Services News

Ribbon says it is making investments in tools that enable partners and customers to run a healthier, more secure environment.

Ribbon Communications makes real-time communications software, IP and optical networking solutions for a range of sectors. These include enterprise, service providers and critical infrastructure.

The Plano, Texas-based company, with 82 global offices, continues to expand and has channel partners worldwide. In 2017, Ribbon formed from the merger of Genband and Sonus Networks, businesses that had acquired several other companies over their lifetimes.

Ribbon recently sold stock to raise $52 million to further pay off its debts and increase working capital. Specific investors, including JPMorgan Chase, bought the stock. Channel Futures caught up with David Hogan, the company’s vice president of sales. In this interview, he discusses this investment and how partners will benefit. Additionally, Hogan talks of Ribbon’s research and development trajectory, as the company has 1,000 patents to its name. He delves into a host of other topics as well including the importance of hybrid work and his daily responsibilities as a channel leader.

Channel Futures:  If you had to explain Ribbon to someone unfamiliar with the company, how would you do it?

Ribbon's David Hogan

Ribbon’s David Hogan

David Hogan: We are a what I like to call a secure communications infrastructure company. By that I mean we are a technology-driven company focused on assisting organizations with complex communication solutions, whether that’s voice networks, data networks or wireless networks. We are an infrastructure company that provides software and hardware in order to make those networks run efficiently and productively. That [might be] a carrier, a managed service provider or a very large enterprise. We are very focused on some specific areas where we can provide secure platforms that enable connectivity. We are in just about every service provider in the world globally because of the acquisitions and the mergers that we’ve had, all the way back to Nortel.

We’re in approximately 40% of the Fortune 5000 space from an enterprise direct touch environment. We’re focused on solutions that require government regulations, oversight, compliance, highly secure environments, protection of intellectual property, protection of customer information, like financial institutions and health care, and service providers as well.

See our slideshow above for the full interview.

 

Sep 16

Ribbon Communications: Channel Leader Talks R&D, Partners, Optical Networking, More

By | Managed Services News

Ribbon says it is making investments in tools that enable partners and customers to run a healthier, more secure environment.

Ribbon Communications makes real-time communications software, IP and optical networking solutions for a range of sectors. These include enterprise, service providers and critical infrastructure.

The Plano, Texas-based company, with 82 global offices, continues to expand and has channel partners worldwide. In 2017, Ribbon formed from the merger of Genband and Sonus Networks, businesses that had acquired several other companies over their lifetimes.

Ribbon recently sold stock to raise $52 million to further pay off its debts and increase working capital. Specific investors, including JPMorgan Chase, bought the stock. Channel Futures caught up with David Hogan, the company’s vice president of sales. In this interview, he discusses this investment and how partners will benefit. Additionally, Hogan talks of Ribbon’s research and development trajectory, as the company has 1,000 patents to its name. He delves into a host of other topics as well including the importance of hybrid work and his daily responsibilities as a channel leader.

Channel Futures:  If you had to explain Ribbon to someone unfamiliar with the company, how would you do it?

Ribbon's David Hogan

Ribbon’s David Hogan

David Hogan: We are a what I like to call a secure communications infrastructure company. By that I mean we are a technology-driven company focused on assisting organizations with complex communication solutions, whether that’s voice networks, data networks or wireless networks. We are an infrastructure company that provides software and hardware in order to make those networks run efficiently and productively. That [might be] a carrier, a managed service provider or a very large enterprise. We are very focused on some specific areas where we can provide secure platforms that enable connectivity. We are in just about every service provider in the world globally because of the acquisitions and the mergers that we’ve had, all the way back to Nortel.

We’re in approximately 40% of the Fortune 5000 space from an enterprise direct touch environment. We’re focused on solutions that require government regulations, oversight, compliance, highly secure environments, protection of intellectual property, protection of customer information, like financial institutions and health care, and service providers as well.

See our slideshow above for the full interview.

 

Sep 16

Ribbon Communications: Channel Leader Talks R&D, Partners, Optical Networking, More

By | Managed Services News

Ribbon says it is making investments in tools that enable partners and customers to run a healthier, more secure environment.

Ribbon Communications makes real-time communications software, IP and optical networking solutions for a range of sectors. These include enterprise, service providers and critical infrastructure.

The Plano, Texas-based company, with 82 global offices, continues to expand and has channel partners worldwide. In 2017, Ribbon formed from the merger of Genband and Sonus Networks, businesses that had acquired several other companies over their lifetimes.

Ribbon recently sold stock to raise $52 million to further pay off its debts and increase working capital. Specific investors, including JPMorgan Chase, bought the stock. Channel Futures caught up with David Hogan, the company’s vice president of sales. In this interview, he discusses this investment and how partners will benefit. Additionally, Hogan talks of Ribbon’s research and development trajectory, as the company has 1,000 patents to its name. He delves into a host of other topics as well including the importance of hybrid work and his daily responsibilities as a channel leader.

Channel Futures:  If you had to explain Ribbon to someone unfamiliar with the company, how would you do it?

Ribbon's David Hogan

Ribbon’s David Hogan

David Hogan: We are a what I like to call a secure communications infrastructure company. By that I mean we are a technology-driven company focused on assisting organizations with complex communication solutions, whether that’s voice networks, data networks or wireless networks. We are an infrastructure company that provides software and hardware in order to make those networks run efficiently and productively. That [might be] a carrier, a managed service provider or a very large enterprise. We are very focused on some specific areas where we can provide secure platforms that enable connectivity. We are in just about every service provider in the world globally because of the acquisitions and the mergers that we’ve had, all the way back to Nortel.

We’re in approximately 40% of the Fortune 5000 space from an enterprise direct touch environment. We’re focused on solutions that require government regulations, oversight, compliance, highly secure environments, protection of intellectual property, protection of customer information, like financial institutions and health care, and service providers as well.

See our slideshow above for the full interview.

 

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