Category Archives for "Managed Services News"

Apr 22

M&A Roundup: Tech Data, RingCentral, Telarus, Datto, More

By | Managed Services News

Private equity continues to shape the channel.

The business technology sector continues to see big channel-impacting M&A.

Consolidation struck last month between some of the largest providers in the IT-telecom space. For example, two of the biggest IT distributors teamed up to take on Ingram Micro, and two large privileged access management providers are joining forces to take on CyberArk.

Moreover, private equity is getting more involved in enterprise technology than it ever has. Private equity acquisitions of Talend, Precisely and McAfee‘s enterprise group netted more than $10 billion in total if you add them all together. In addition, telecom master agent Telarus capitalized on a recent investment to buy a master agent/consultancy.

The customer-facing partner side saw M&A as well in March. A fast-growing MSP bought an MSSP, and a telecom consulting agency bought another consultant.

Scroll through the slideshow above to see the 17 instances of technology sector M&A in the last month.

Apr 22

D&H: Professional Services, Remote Work Create Big Opportunities

By | Managed Services News

Forrester’s Jay McBain delivered a keynote that featured an emphasis on automation and remote topology.

This week’s D&H ThreadCast highlighted increasing partner opportunities in professional services, as well as remote work and the future of work.

Jay McBain, principal analyst of channel partnerships and alliances at Forrester, spoke about the biggest spending areas for partners to take advantage of in the months ahead.

Forrester's Jay McBain

Forrester’s Jay McBain

The No. 1 spending opportunity in the channel is automation, followed by remote topology, he said. In third is the future of work.

UiPath is going public in the next week or so, and they’re going to be worth $50 billion-$100 billion when they do … and they’re growing by triple digits,” McBain said. “And that’s a robotic process automation (RPA) company. We’re seeing no-code, low-code platforms, SaaS platforms explode in the area of automation.”

At the start of the COVID-19 pandemic, everybody was sent home with a laptop and Zoom account, McBain said. That won’t be enough for the months ahead.

“Now they’re asking questions about security and risk, and compliance and continuity, governance and all the managed services that come around that,” he said. “This new remote topology is a massive opportunity for the channel.”

Rethinking Business Models

Every company in every industry has had to rethink its business model, McBain said. And they’re rethinking it in the different sense of customer and employee experience.

“They’re thinking about e-commerce and marketplaces,” he said. “There’s a big opportunity in terms of serving that buyer serving those companies at a business level, more than just the technology level. So a bunch of converging trends are happening. Most of these were happening before the pandemic. But almost all of them were put on steroids because of the pandemic. So it’s interesting to start watching the changing buyer.”

We’ve gone from draining the entire supply chain of laptops last year, to increasing demand in other areas, McBain said.

“Where we’re making money now is, “How do I secure this remote technology?” McBain said.

Other questions include how to drive productivity and efficiency, how to be compliant, and how to build a continuity plan that’s more residential than it’s ever been, he said.

“And how do we look at governance?” McBain asked. “So these are the areas where managed services and IT providers can really build a suite of services that are recurring forever for upwards of 20%-30% of white-collar workers that may never go back to a cubicle. We’re seeing business model changes at a massive level. Seventy six percent of CEOs think their current business model will be unrecognizable in five years. We could talk about any company in any industry. Everyone is being disrupted.”

D&H ThreadCast Focuses on Professional Services

Also during the D&H ThreadCast, the distributor highlighted its professional services and the growing opportunity for channel partners.

Jason Bystrak, vice president of D&H’s cloud and services business unit, said professional services is a high-growth market that’s growing at five to six times the rate of overall IT. It’s also a very profitable, high-margin market.

D&H's Jason Bystrak

D&H’s Jason Bystrak

“That applies for both D&H and for you as our partners,” he said. “Secondly, we know this market. We’ve done our research with the market data. We’ve talked to tons of our partners and tons of our vendors. And we know exactly what they need to be successful. We believe that we can help them do that.”

Tiffany Ward is D&H’s director of professional services. She was hired to build D&H’s professional services practice.

“D&H historically had some services in place, but it really did not offer a total solution across the board,” she said. “We’ve built out a full practice with end-to-end solutions to be able to augment our customers’ capacity and abilities, and also to bring new profit revenue streams.”

The practice offers …

Apr 22

AT&T Tops, Windstream Drops Off Fiber Building Rankings

By | Managed Services News

Windstream and Consolidated Communications were downgraded to the Challenge tier.

AT&T retained the top spot for the fifth consecutive year on Vertical Systems Group’s (VSG) year-end U.S. Fiber-Lit Buildings Leaderboard.

These 11 retail and wholesale fiber providers that qualified had 15,000 or more on-net U.S. fiber-lit commercial buildings as of the end of 2020. Following AT&T in order are Verizon, Spectrum Enterprise, Lumen Technologies, Comcast, Cox, Crown Castle Fiber, Atlantic Broadband, Frontier Communications, Zayo and Altice USA.

Atlantic Broadband advanced to eighth position from 11th in the previous year. Windstream and Consolidated Communications dropped off the latest fiber-lit buildings leaderboard to the Challenge tier.

Year-End 2020 US Fiber-Lit Leaderboard (VSG)Rosemary Cochran is principal of Vertical Systems Group.

“The base of fiber-lit buildings in the U.S. expanded in 2020, although the pace of new installations was hampered by the pandemic,” she said. “Challenges for fiber providers ranged from impeded installations due to commercial building closures and business shutdowns to supply chain disruptions. As the economy rebounds in 2021, fiber providers have opportunities to monetize the millions of small and medium U.S. commercial buildings without fiber, as well as larger multitenant buildings with only a single fiber provider. However, it remains uncertain how changes in U.S. regulatory policies and federal funding could alter fiber investments and deployment plans in the next several years.”

In addition to Windstream and Consolidated, the Challenge tier includes Cincinnati Bell, Cleareon, Cogent, Conterra, DQE Communications, Everstream, FirstLight, IFN, Logix Fiber Networks, Segra, Unite Private Networks and Uniti Fiber. They qualified for the Challenge tier with between 2,000 and 14,999 U.S. fiber lit commercial buildings.

The Market Player tier includes all other fiber providers with fewer than 2,000 U.S. commercial fiber-lit buildings. It features such companies as Fusion Connect, GTT, Shentel Busiess, TPx Communications and Ziply Fiber.

Apr 22

M&A Roundup: Tech Data, RingCentral, Telarus, Datto, More

By | Managed Services News

Private equity continues to shape the channel.

The business technology sector continues to see big channel-impacting M&A.

Consolidation struck last month between some of the largest providers in the IT-telecom space. For example, two of the biggest IT distributors teamed up to take on Ingram Micro, and two large privileged access management providers are joining forces to take on CyberArk.

Moreover, private equity is getting more involved in enterprise technology than it ever has. Private equity acquisitions of Talend, Precisely and McAfee‘s enterprise group netted more than $10 billion in total if you add them all together. In addition, telecom master agent Telarus capitalized on a recent investment to buy a master agent/consultancy.

The customer-facing partner side saw M&A as well in March. A fast-growing MSP bought an MSSP, and a telecom consulting agency bought another consultant.

Scroll through the slideshow above to see the 17 instances of technology sector M&A in the last month.

Apr 22

D&H: Professional Services, Remote Work Create Big Opportunities

By | Managed Services News

Forrester’s Jay McBain delivered a keynote that featured an emphasis on automation and remote topology.

This week’s D&H ThreadCast highlighted increasing partner opportunities in professional services, as well as remote work and the future of work.

Jay McBain, principal analyst of channel partnerships and alliances at Forrester, spoke about the biggest spending areas for partners to take advantage of in the months ahead.

Forrester's Jay McBain

Forrester’s Jay McBain

The No. 1 spending opportunity in the channel is automation, followed by remote topology, he said. In third is the future of work.

UiPath is going public in the next week or so, and they’re going to be worth $50 billion-$100 billion when they do … and they’re growing by triple digits,” McBain said. “And that’s a robotic process automation (RPA) company. We’re seeing no-code, low-code platforms, SaaS platforms explode in the area of automation.”

At the start of the COVID-19 pandemic, everybody was sent home with a laptop and Zoom account, McBain said. That won’t be enough for the months ahead.

“Now they’re asking questions about security and risk, and compliance and continuity, governance and all the managed services that come around that,” he said. “This new remote topology is a massive opportunity for the channel.”

Rethinking Business Models

Every company in every industry has had to rethink its business model, McBain said. And they’re rethinking it in the different sense of customer and employee experience.

“They’re thinking about e-commerce and marketplaces,” he said. “There’s a big opportunity in terms of serving that buyer serving those companies at a business level, more than just the technology level. So a bunch of converging trends are happening. Most of these were happening before the pandemic. But almost all of them were put on steroids because of the pandemic. So it’s interesting to start watching the changing buyer.”

We’ve gone from draining the entire supply chain of laptops last year, to increasing demand in other areas, McBain said.

“Where we’re making money now is, “How do I secure this remote technology?” McBain said.

Other questions include how to drive productivity and efficiency, how to be compliant, and how to build a continuity plan that’s more residential than it’s ever been, he said.

“And how do we look at governance?” McBain asked. “So these are the areas where managed services and IT providers can really build a suite of services that are recurring forever for upwards of 20%-30% of white-collar workers that may never go back to a cubicle. We’re seeing business model changes at a massive level. Seventy six percent of CEOs think their current business model will be unrecognizable in five years. We could talk about any company in any industry. Everyone is being disrupted.”

D&H ThreadCast Focuses on Professional Services

Also during the D&H ThreadCast, the distributor highlighted its professional services and the growing opportunity for channel partners.

Jason Bystrak, vice president of D&H’s cloud and services business unit, said professional services is a high-growth market that’s growing at five to six times the rate of overall IT. It’s also a very profitable, high-margin market.

D&H's Jason Bystrak

D&H’s Jason Bystrak

“That applies for both D&H and for you as our partners,” he said. “Secondly, we know this market. We’ve done our research with the market data. We’ve talked to tons of our partners and tons of our vendors. And we know exactly what they need to be successful. We believe that we can help them do that.”

Tiffany Ward is D&H’s director of professional services. She was hired to build D&H’s professional services practice.

“D&H historically had some services in place, but it really did not offer a total solution across the board,” she said. “We’ve built out a full practice with end-to-end solutions to be able to augment our customers’ capacity and abilities, and also to bring new profit revenue streams.”

The practice offers …

Apr 22

AT&T Tops, Windstream Drops Off Fiber Building Rankings

By | Managed Services News

Windstream and Consolidated Communications were downgraded to the Challenge tier.

AT&T retained the top spot for the fifth consecutive year on Vertical Systems Group’s (VSG) year-end U.S. Fiber-Lit Buildings Leaderboard.

These 11 retail and wholesale fiber providers that qualified had 15,000 or more on-net U.S. fiber-lit commercial buildings as of the end of 2020. Following AT&T in order are Verizon, Spectrum Enterprise, Lumen Technologies, Comcast, Cox, Crown Castle Fiber, Atlantic Broadband, Frontier Communications, Zayo and Altice USA.

Atlantic Broadband advanced to eighth position from 11th in the previous year. Windstream and Consolidated Communications dropped off the latest fiber-lit buildings leaderboard to the Challenge tier.

Year-End 2020 US Fiber-Lit Leaderboard (VSG)Rosemary Cochran is principal of Vertical Systems Group.

“The base of fiber-lit buildings in the U.S. expanded in 2020, although the pace of new installations was hampered by the pandemic,” she said. “Challenges for fiber providers ranged from impeded installations due to commercial building closures and business shutdowns to supply chain disruptions. As the economy rebounds in 2021, fiber providers have opportunities to monetize the millions of small and medium U.S. commercial buildings without fiber, as well as larger multitenant buildings with only a single fiber provider. However, it remains uncertain how changes in U.S. regulatory policies and federal funding could alter fiber investments and deployment plans in the next several years.”

In addition to Windstream and Consolidated, the Challenge tier includes Cincinnati Bell, Cleareon, Cogent, Conterra, DQE Communications, Everstream, FirstLight, IFN, Logix Fiber Networks, Segra, Unite Private Networks and Uniti Fiber. They qualified for the Challenge tier with between 2,000 and 14,999 U.S. fiber lit commercial buildings.

The Market Player tier includes all other fiber providers with fewer than 2,000 U.S. commercial fiber-lit buildings. It features such companies as Fusion Connect, GTT, Shentel Busiess, TPx Communications and Ziply Fiber.

Apr 22

M&A Roundup: Tech Data, RingCentral, Telarus, Datto, More

By | Managed Services News

Private equity continues to shape the channel.

The business technology sector continues to see big channel-impacting M&A.

Consolidation struck last month between some of the largest providers in the IT-telecom space. For example, two of the biggest IT distributors teamed up to take on Ingram Micro, and two large privileged access management providers are joining forces to take on CyberArk.

Moreover, private equity is getting more involved in enterprise technology than it ever has. Private equity acquisitions of Talend, Precisely and McAfee‘s enterprise group netted more than $10 billion in total if you add them all together. In addition, telecom master agent Telarus capitalized on a recent investment to buy a master agent/consultancy.

The customer-facing partner side saw M&A as well in March. A fast-growing MSP bought an MSSP, and a telecom consulting agency bought another consultant.

Scroll through the slideshow above to see the 17 instances of technology sector M&A in the last month.

Apr 22

D&H: Professional Services, Remote Work Create Big Opportunities

By | Managed Services News

Forrester’s Jay McBain delivered a keynote that featured an emphasis on automation and remote topology.

This week’s D&H ThreadCast highlighted increasing partner opportunities in professional services, as well as remote work and the future of work.

Jay McBain, principal analyst of channel partnerships and alliances at Forrester, spoke about the biggest spending areas for partners to take advantage of in the months ahead.

Forrester's Jay McBain

Forrester’s Jay McBain

The No. 1 spending opportunity in the channel is automation, followed by remote topology, he said. In third is the future of work.

UiPath is going public in the next week or so, and they’re going to be worth $50 billion-$100 billion when they do … and they’re growing by triple digits,” McBain said. “And that’s a robotic process automation (RPA) company. We’re seeing no-code, low-code platforms, SaaS platforms explode in the area of automation.”

At the start of the COVID-19 pandemic, everybody was sent home with a laptop and Zoom account, McBain said. That won’t be enough for the months ahead.

“Now they’re asking questions about security and risk, and compliance and continuity, governance and all the managed services that come around that,” he said. “This new remote topology is a massive opportunity for the channel.”

Rethinking Business Models

Every company in every industry has had to rethink its business model, McBain said. And they’re rethinking it in the different sense of customer and employee experience.

“They’re thinking about e-commerce and marketplaces,” he said. “There’s a big opportunity in terms of serving that buyer serving those companies at a business level, more than just the technology level. So a bunch of converging trends are happening. Most of these were happening before the pandemic. But almost all of them were put on steroids because of the pandemic. So it’s interesting to start watching the changing buyer.”

We’ve gone from draining the entire supply chain of laptops last year, to increasing demand in other areas, McBain said.

“Where we’re making money now is, “How do I secure this remote technology?” McBain said.

Other questions include how to drive productivity and efficiency, how to be compliant, and how to build a continuity plan that’s more residential than it’s ever been, he said.

“And how do we look at governance?” McBain asked. “So these are the areas where managed services and IT providers can really build a suite of services that are recurring forever for upwards of 20%-30% of white-collar workers that may never go back to a cubicle. We’re seeing business model changes at a massive level. Seventy six percent of CEOs think their current business model will be unrecognizable in five years. We could talk about any company in any industry. Everyone is being disrupted.”

D&H ThreadCast Focuses on Professional Services

Also during the D&H ThreadCast, the distributor highlighted its professional services and the growing opportunity for channel partners.

Jason Bystrak, vice president of D&H’s cloud and services business unit, said professional services is a high-growth market that’s growing at five to six times the rate of overall IT. It’s also a very profitable, high-margin market.

D&H's Jason Bystrak

D&H’s Jason Bystrak

“That applies for both D&H and for you as our partners,” he said. “Secondly, we know this market. We’ve done our research with the market data. We’ve talked to tons of our partners and tons of our vendors. And we know exactly what they need to be successful. We believe that we can help them do that.”

Tiffany Ward is D&H’s director of professional services. She was hired to build D&H’s professional services practice.

“D&H historically had some services in place, but it really did not offer a total solution across the board,” she said. “We’ve built out a full practice with end-to-end solutions to be able to augment our customers’ capacity and abilities, and also to bring new profit revenue streams.”

The practice offers …

Apr 22

AT&T Tops, Windstream Drops Off Fiber Building Rankings

By | Managed Services News

Windstream and Consolidated Communications were downgraded to the Challenge tier.

AT&T retained the top spot for the fifth consecutive year on Vertical Systems Group’s (VSG) year-end U.S. Fiber-Lit Buildings Leaderboard.

These 11 retail and wholesale fiber providers that qualified had 15,000 or more on-net U.S. fiber-lit commercial buildings as of the end of 2020. Following AT&T in order are Verizon, Spectrum Enterprise, Lumen Technologies, Comcast, Cox, Crown Castle Fiber, Atlantic Broadband, Frontier Communications, Zayo and Altice USA.

Atlantic Broadband advanced to eighth position from 11th in the previous year. Windstream and Consolidated Communications dropped off the latest fiber-lit buildings leaderboard to the Challenge tier.

Year-End 2020 US Fiber-Lit Leaderboard (VSG)Rosemary Cochran is principal of Vertical Systems Group.

“The base of fiber-lit buildings in the U.S. expanded in 2020, although the pace of new installations was hampered by the pandemic,” she said. “Challenges for fiber providers ranged from impeded installations due to commercial building closures and business shutdowns to supply chain disruptions. As the economy rebounds in 2021, fiber providers have opportunities to monetize the millions of small and medium U.S. commercial buildings without fiber, as well as larger multitenant buildings with only a single fiber provider. However, it remains uncertain how changes in U.S. regulatory policies and federal funding could alter fiber investments and deployment plans in the next several years.”

In addition to Windstream and Consolidated, the Challenge tier includes Cincinnati Bell, Cleareon, Cogent, Conterra, DQE Communications, Everstream, FirstLight, IFN, Logix Fiber Networks, Segra, Unite Private Networks and Uniti Fiber. They qualified for the Challenge tier with between 2,000 and 14,999 U.S. fiber lit commercial buildings.

The Market Player tier includes all other fiber providers with fewer than 2,000 U.S. commercial fiber-lit buildings. It features such companies as Fusion Connect, GTT, Shentel Busiess, TPx Communications and Ziply Fiber.

Apr 21

M&A Roundup: Tech Data, RingCentral, Telarus, Datto, More

By | Managed Services News

Private equity continues to shape the channel.

The business technology sector continues to see big channel-impacting M&A.

Consolidation struck last month between some of the largest providers in the IT-telecom space. For example, two of the biggest IT distributors teamed up to take on Ingram Micro, and two large privileged access management providers are joining forces to take on CyberArk.

Moreover, private equity is getting more involved in enterprise technology than it ever has. Private equity acquisitions of Talend, Precisely and McAfee‘s enterprise group netted more than $10 billion in total if you add them all together. In addition, telecom master agent Telarus capitalized on a recent investment to buy a master agent/consultancy.

The customer-facing partner side saw M&A as well in March. A fast-growing MSP bought an MSSP, and a telecom consulting agency bought another consultant.

Scroll through the slideshow above to see the 17 instances of technology sector M&A in the last month.

>