Category Archives for "Managed Services News"

Aug 13

VMware Channel Execs Ravaged by Layoffs

By | Managed Services News

In all, nearly 150 VMware employees are losing their jobs.

Several VMware channel execs are among the nearly 150 employees losing their jobs as part of a regular workforce “rebalancing.”

Shawn Toldo, vice president of VMware’s Worldwide Partner Organization, is among those losing their jobs. Other VMware channel execs are partner business managers, partner sales managers and partner development specialists.

According to WARN notices filed this week with the California Employment Development Department, 148 workers are losing their jobs. That includes 86 employees who work at VMware‘s Palo Alto, California, headquarters, and 62 remote workers who report to the headquarters.

The layoffs will begin in the fourth quarter. VMware expects they will be permanent, but the company isn’t closing the facility.

The affected employees aren’t union, and they don’t have “bumping” rights; those are provisions that allow senior employees to replace less senior workers.

Keep up with the Channel Partners telecom and IT layoff tracker to see which companies are cutting jobs and how the channel is impacted.

More than 200 California-based VMware employees lost their jobs in April as part of another workforce rebalancing.

VMware Channel SVP Remains in Place

VMware's Sandy Hogan

VMware’s Sandy Hogan

A VMware spokesperson sent us the following statement: “While we are not breaking out the impact by location or business unit/function, Sandy Hogan remains senior vice president, worldwide commercial and partner sales. Regional leadership also remains in place. We can confirm that there have been a limited number of changes to our workforce this month (August 2020). This is part of a regular workforce rebalancing as we realign resources and investments to opportunities at scale.”

VMware’s former global channel chief, Jenni Flinders, left VMware in June. Hogan is her successor.

VMware said it has an “active program to ensure, where possible, impacted employees find them new opportunities within or outside of VMware.”

“Given the ongoing economic uncertainty, we have also taken additional steps to support these employees and their families through the transition,” the spokesperson said. “We continue to recruit in areas of strategic importance for the company.”

Dell Technologies reportedly is exploring selling its 81% stake in VMware. In December 2018, Michael Dell took his company public, buying out shares of VMware tracking stock.

Aug 13

Cisco Fiscal Quarter Revenue Down, But Transformation Objectives Hold

By | Managed Services News

Cisco saw product revenue declines in the Americas, EMEA and APJ.

Cisco this week reported quarterly revenue of $12.2 billion, down 9% from the same quarter a year ago. However, earnings per share were up 22% in its fiscal fourth quarter.

In keeping with its targets to generate 30% of revenue from software sales – as per the company’s transformation strategy announced in 2017 – 29% of revenue came from software in Cisco’s 2020 fiscal year, which ended July 25. In its fiscal fourth quarter, that number was higher (31%), More than half (51%) of Cisco revenue for the fiscal year came from software and services.

What’s more, today, 78% of Cisco revenue is sold via subscription — beating its target of 66%.

Cisco's Kelly Kramer

Cisco’s Kelly Kramer

“We executed well in [the fourth quarter], delivering strong margins despite the very challenging environment,” said Kelly Kramer, CFO Cisco CFO. “Software subscriptions now make up 78% of our software revenue and remaining performance obligations continued to grow strongly in the quarter, reflecting the strength of our portfolio of software and services. We are seeing the returns on our investments in innovation as we focus on delivering long term growth and shareholder value.”

Kramer, with Cisco since 2012, is retiring. She will leave after helping to find her replacement.

Cisco chairman and CEO Chuck Robbins talked about the company’s ability to change.

“If the past year has taught us anything, it’s the need to always be nimble,” he said on the company’s earnings call. “I believe that the changes we made to our business put us in a position of strength as we focus on our future.”

Pandemic Impact

Cisco's Chuck Robbins

Cisco’s Chuck Robbins

He noted that the pandemic has had the greatest impact on Cisco’s commercial and enterprise orders driven by an overall slowdown in spending, as reflected in the Cisco fiscal quarter numbers. Business customers have delayed purchasing decisions in some areas and increased them in others.

Here’s a closer look at the ups and downs in the Cisco portfolio from its fiscal fourth quarter:

Product revenue was down 13%, but security was a bright spot (up 10%). Services revenue was flat. Infrastructure platforms were down 16% and applications were down 9%.

By geography, product revenue was down across the board: Americas (-12%); EMEA (-6%); APJC (-7%).

According to Robbins, the shift to work-from-home increased demand for Catalyst 9000, security, WebEx and other SaaS solutions. Cisco saw double-digit revenue growth in both WebEx and its security portfolio for the quarter.

“As more data goes to the cloud and more users are more distributed, we have good momentum in our cloud security solutions protecting workloads, applications and data,” said Robbins.

Looking Ahead

Cisco expects revenue this quarter (Q1 2021) to continue to decline — as much as 11%. Its acquisition of ThousandEyes closed last week.

Robbins said that over the next few quarters, the company will take out more than $1 billion to reduce the its cost structure. The company also will rebalance its R&D investments to focus on key areas. For example, expect to see an acceleration of Cisco’s portfolio to be delivered as a service.

Here are some other areas for accelerated investment: cloud security; cloud collaboration; key enhancements for health care, education and other industries; increased automation in the enterprise; the future of work; and application insights and analytics.

“At the same time, we’ll continue our focus on the following areas, many of which have been accelerated by the pandemic – multi cloud investment, 5G, WiFi 6, 400 gig, optical networking, next generation silicon and AI, and more,” said Robbins.

Aug 12

Check Point Cloud Marketplace Opens with Arrow, Ingram Micro

By | Managed Services News

The new program builds on Check Point’s Partner Growth Program launched in January.

Check Point Software Technologies just debuted a cloud distribution marketplace program with Arrow and Ingram Micro.

The Check Point Distribution Marketplace Program will help partners reach new customers and sectors with Check Point’s cloud security services.

The new program features enablement, marketing support, flexible financing and consumption models for partners. It builds on Check Point’s Partner Growth Program launched in January to further accelerate and grow channel success.

Frank Rauch is Check Point’s head of worldwide channel.

Frank Rauch of Check Point

Check Point’s Frank Rauch

“The Distribution Marketplace Program will help us win major new customers and acquire new business through market reach,” he said. “When you look at the two marketplaces, they have over 50,000 active partners combined and over 30 million seats managed. Many of these partners and new customers will need security solutions from Check Point.”

Partner input was “very much” a consideration when formulating the new marketplace program, Rauch said.

“Many of our existing Check Point partners are using these marketplaces and wanted Check Point to participate,” he said. “We also received input on the types of solutions and flexible consumption offerings [to include].”

Easier Access for Partners

The marketplaces give partners – including MSSPs – and customers easy access to solutions and product information virtually and on demand, Rauch said.

“I have personally been part of two independent channel studies, which have shown dramatic growth and heightened interest in marketplaces since the first quarter of this year,” he said.

One offering through the program is ArrowSphere, a single platform from Arrow. It offers procurement, provisioning, integration and management of cloud solutions, services and aggregated billing globally.

In early September, ArrowSphere will launch Check Point’s CloudGuard cloud protection and SandBlast threat prevention solutions in 14 European countries.

“Following CloudGuard IaaS, we are now adding more Check Point security products to ArrowSphere, helping our channel clients and end customers to manage the cloud easily and securely,” said Eric Nowak, president of Arrow‘s EMEA enterprise computing solutions business. “With the new offer, Arrow and Check Point are providing new opportunities to cloud customers and users to differentiate their business and reduce the complexity of cloud and digital transformation.”

Ingram Micro Cloud Marketplace

The Ingram Micro Cloud Marketplace, powered by CloudBlue, is also part of the Check Point Distribution Marketplace Program. It helps channel partners manage their cloud services, offer more as a service and grow their recurring revenue.

Check Point’s CloudGuard and SandBlast will be available on the Ingram Micro marketplace in the United States, Canada and Netherlands. And Check Point will introduce more over the coming months.

“For MSPs, having the ability to quickly and effectively deploy and scale cloud services, especially when it comes to security solutions, in real time, is critical to the customer experience,” said Eric Kohl, Ingram Micro’s vice president of security. “With so many businesses operating from homes, as well as offices, demand for cloud-based security solutions is rising, making it a good time for Check Point to launch and for channel partners to take advantage of all Ingram Micro and the Cloud Marketplace have to offer.”

Aug 12

Microsoft Reveals Plans for Surface Duo Dual-Screen Phone that Unfolds

By | Managed Services News

One analyst predicts the channel will be important to sale of the phone over time.

Microsoft is officially back in the smartphone business with the debut of its new Android-based, foldable Surface Duo device.

The new dual-screen phone that unfolds into a mini tablet will ship Sept. 10, Microsoft revealed Wednesday. It will cost $1,399 for a 128GB of storage and $1,499 for 256GB. Previewed last fall as a prototype, Microsoft partnered with Google to integrate an Android Windows-style desktop onto the device.

While it is available with LTE communications on wireless networks from AT&T, T-Mobile and Verizon, the Surface Duo is not 5G-capable. Initially, customers can buy an unlocked version of the Surface Duo or one with an AT&T SIM card. AT&T is the first to sell the Surface Duo, either to consumers or its commercial channel partners.

Microsoft Surface Duo gif

Microsoft Surface Duo

Microsoft is positioning the Surface Duo as a new device “category.” In a blog announcing the Surface Duo, Microsoft’s chief product officer explained how the company is positioning the device.

The company doesn’t want to “reinvent the phone,” Panay noted. “But [we want] to inspire people to rethink how they want to use the device in their pocket.”

Folded, the device is 5.7-inches long by nearly 3.7-inches wide, which could fit tightly in large pockets. When open, the two displays can converge into one, or render separate applications.

“The ability to use two screens together on a mobile product has a real impact on how you create, how you share, and how you feel when using the product,” Panay noted.

While Microsoft describes the Surface Duo as a new category, the company isn’t the first to deliver such a device. The Motorola Razr last year reappeared last year as a dual-screen, foldable phone. Just last week, Samsung previewed the second version of its dual-screen phone. The Korea-based phone giant previewed its planned Galaxy Z Fold2 device during the launch of its Galaxy Note20 and Tab S7 lines. Notably, while the two companies are competing, they also extended their ongoing alliance last week, to enable better Windows and Office integration on Samsung tablets and phones.

Samsung’s first dual-screen phone, the Galaxy Flip, arrived last year. The Samsung Galaxy Flip is available with either standard LTE connectivity or a 5G model. Samsung hasn’t revealed when the Z Fold2 will arrive, other to indicate it will have more to say on Sept. 1. But the Samsung Galaxy Z Fold2, which address shortcomings of last year’s model, is also 5G-capable. It also supports Wi-Fi 6 wireless LANs. Microsoft’s new Surface Duo only supports standard LTE and Wi-Fi 5.

“The Surface Duo is trying to establish a new category of device,” said Techsponential analyst Avi Greengard. “Microsoft spent a lot of time working on the form factor and software. That meant Microsoft sacrificed certain features, including 5G, Wi-Fi 6, and the latest processors and cameras.”

Customers can immediately order the Surface Duo from the Microsoft Store, Best Buy or via AT&T. The Surface Duo announcement also noted that business customers can reach out to some of Microsoft’s larger resellers. Among those highlighted include CDW, Connection, Insight, PCM, SHI, SoftChoice, Staples, Verizon and Zones. None appear to be taking orders yet.

“Ordinarily, Microsoft’s commercial partners would be an ideal way to sell a productivity-oriented device into the enterprise, and over time I expect that this channel will be important,” Greengard said. “During the pandemic, however, I expect most sales will be at AT&T or, for Microsoft Surface fans, direct to consumer at the Microsoft Store and at Best Buy.”

It doesn’t appear likely that it will likely generate sales of Microsoft’s core Surface computing devices. Microsoft isn’t signaling that it expects otherwise.

“With Surface Duo, we want to help shape the dual-screen category by providing consistency in the way customers experience it and developers design apps,” Panay said.

Aug 12

Scale Computing HC3 Platform Adds Deeper Acronis Security Services

By | Managed Services News

The two companies are expanding their existing partnership with broader security protections for public sector users.

Scale Computing is bolstering its HC3 hyperconverged computing platform for public sector customers by adding more Acronis security services.

Customers can now get the Scale Computing HC3 platform with new protection from Acronis SCS Cyber Backup 12.5 Hardened Edition. Scale already had a partner relationship with Acronis to provide other cybersecurity protections for non-public sector customers.

Scale Computing added the protection of Hardened Acronis security services to better serve public sector customers. Many of those customers already use Scale Computing’s HC3 platform and needed the extra security.

Acronis SCS Cyber Backup 12.5 Hardened Edition is Acronis’ flagship backup software for public sector users. Public-sector customers include federal, state and local government, public utilities, education, health care and nonprofit organizations.

The Hardened Edition is for public sector organizations that require the highest security for their workloads and users. That includes sensitive “no-internet” air-gapped environments, including supervisory control and data acquisition (SCADA) and industrial control systems.

Hardened Edition includes built-in active protection against ransomware and a wide range of data recovery protections and options.

Public Sector and Cybersecurity

For many public sector users, cyber threats are the biggest challenge they face, Alan Conboy, who works in the office of the CTO at Scale Computing, told Channel Futures.

Scale Computing's Alan Conboy

Scale Computing’s Alan Conboy

“They’re more likely to get hit by those kinds of things,” he said. “And to get help, they go to their channel partners.”

That’s why channel partners need the answer provided by the expanded partnership with the Acronis SCS Hardened Edition, said Conboy.

“They need a quick, cost-effective and technically-effective package that just stops the threat cold,” Conboy said.

The Acronis SCS Cyber Backup Hardened Edition is a cousin to Acronis’ other security services.

“It takes the security to a new level,” said Conboy. “When the end user at a company clicks on a malicious file in an email, it blocks it and automatically reacts faster than the user knows what is happening.”

The latest deal with Acronis extends the relationship between the companies to better serve public sector customers, he said.

The Partner Benefit

Scale Computing will offer both levels of Acronis security services to customers.

“Partners will be able to help customers find the right product for them,” said Conboy. “It deepens the protections that the channel partners can bring to the table easily and cost-effectively. It helps channel partners help solve today’s problems for customers.”

Scale Computing’s HC3 platform did not previously have these built-in protections for public sector users. The Acronis product integrates directly into Scale Computing’s API stack to make the products work together seamlessly.

Dennis Hahn, an analyst with Omdia, said users need broader services to help them prevent ransomware and other attacks. Many public-sector Scale Computing HCI3 users may not have the deep IT skills of other operations, he said.

Omdia's Dennis Hahn

Omdia’s Dennis Hahn

“Obtaining an HCI product with the ransomware protection installed and configured properly provides piece of mind,” said Hahn.

HCI products like those offered by Scale Computing make sense for the edge, he added.

“When the IT equipment arrives, capabilities like ransomware protection can easily be provided as part of the full software stack. That makes deployment fast and easy,” said Hahn.

Aug 12

D&H Distributing Launches Next Phase of Pandemic Response Resources

By | Managed Services News

The distributor’s assets for helping customers though the pandemic and beyond are plentiful.

D&H Distributing is out with a bevy of resources to ensure that partners have the resources to help customers with business continuity through the pandemic.

The distributor‘s business continuity resources include assets, tools, marketing materials and resource guides. More specifically, they are guides that focus on vertical markets, an MSP/VAR checklist, customizable brochures on remote work and Wi-Fi optimization. There are also turnkey offerings such as data access and security, remote device management, infrastructure as a service (IaaS), collaboration, UCaaS, desktop hardware, and more.

D&H Distributing's Peter DiMarco

D&H Distributing’s Peter DiMarco

“Recent events have created a unique and challenging scenario for the SMB community, but the channel has stepped up, and has been learning through it all,” said Peter DiMarco, D&H’s vice president of VAR sales. “Small businesses have come to realize how imperative it is to have a contingency strategy in case of a major disruption. We need to work together to implement effective business continuity plans for these companies.”

The business continuity plans that D&H refers to are designed to help customers now and over the long-term to build in resilience for the future.

Assets Galore

D&H Distributing is making assets available to partners to help them keep customers’ businesses connected to critical processes, applications, data, work centers and networks.

Here is a closer look at the D&H Business Continuity Initiative.

  • There is a dedicated mini site where partners will find guidance, tips, statistics, links and strategies. Assets focus on three main categories: data access and security, communication, and desktop hardware. The site outlines solutions in these areas and vendor product information.
  • The mini site also includes links to sales guides that specifically address business continuity for SMBs, and education continuity. The guides provide detailed product information, strategies, solutions and prep questions for partners. These assets help partners develop an active plan for their end customers.
  • A “Personal Protective Equipment (PPE) Guide,” helps partners market health products such as electronic no-contact thermometers and digital pulse oximeters; sanitization solutions like soap dispensers and stands for hand sanitizer stations; and wet wipes and “clean kits.” These products help businesses with a safe return to the office.
  • An on-demand Solutions Lab webcast, “Business Continuity: Planning Now & For the Future” is also available. The session includes info on how offerings from manufacturers can help MSPs safeguard customers against potential disasters. D&H also offers a selection of Microsoft Windows 10-powered devices.

And There’s More

  • Business continuity will be a topic during D&H’s September THREADcast events. The Canada event is scheduled for Sept 16; it is Sept. 30 in the U.S., with a preview on Sept. 30. Sessions and keynotes address topics such as remote networks, telework, distance learning and enhanced home networking connectivity.
  • A D&H Distributing MSP/VAR checklist helps partners create a record of the vendors and services each client subscribes to. The checklist will help partners prioritize the essential network amenities required for continuous operations during a disruptive event. This could include everything from day-to-day tools to essential services, hardware, client devices and communications applications like softphones and VoIP equipment.

D&H partner services marketing brochure templates on business continuity can be customized with partner branding. There are several new templates, including “Continuity Essentials: Rise of The Remote Workforce,” “Continuity Essentials: Supporting the Hybrid & Remote Classroom,” “Work from Home Like a Pro with Lenovo,” and “Avoid Connection Issues by Optimizing Wi-Fi with NetGear.”

This is the distributor’s latest response to the pandemic. Back in mid-March, D&H, along with other distributors, talked about its COVID-19 response with Channel Futures. Soon thereafter, D&H formalized its pandemic response.

Aug 12

D&H Distributing Launches Next Phase of Pandemic Response Resources

By | Managed Services News

The distributor’s assets for helping customers though the pandemic and beyond are plentiful.

D&H Distributing is out with a bevy of resources to ensure that partners have the resources to help customers with business continuity through the pandemic.

The distributor‘s business continuity resources include assets, tools, marketing materials and resource guides. More specifically, they are guides that focus on vertical markets, an MSP/VAR checklist, customizable brochures on remote work and Wi-Fi optimization. There are also turnkey offerings such as data access and security, remote device management, infrastructure as a service (IaaS), collaboration, UCaaS, desktop hardware, and more.

D&H Distributing's Peter DiMarco

D&H Distributing’s Peter DiMarco

“Recent events have created a unique and challenging scenario for the SMB community, but the channel has stepped up, and has been learning through it all,” said Peter DiMarco, D&H’s vice president of VAR sales. “Small businesses have come to realize how imperative it is to have a contingency strategy in case of a major disruption. We need to work together to implement effective business continuity plans for these companies.”

The business continuity plans that D&H refers to are designed to help customers now and over the long-term to build in resilience for the future.

Assets Galore

D&H Distributing is making assets available to partners to help them keep customers’ businesses connected to critical processes, applications, data, work centers and networks.

Here is a closer look at the D&H Business Continuity Initiative.

  • There is a dedicated mini site where partners will find guidance, tips, statistics, links and strategies. Assets focus on three main categories: data access and security, communication, and desktop hardware. The site outlines solutions in these areas and vendor product information.
  • The mini site also includes links to sales guides that specifically address business continuity for SMBs, and education continuity. The guides provide detailed product information, strategies, solutions and prep questions for partners. These assets help partners develop an active plan for their end customers.
  • A “Personal Protective Equipment (PPE) Guide,” helps partners market health products such as electronic no-contact thermometers and digital pulse oximeters; sanitization solutions like soap dispensers and stands for hand sanitizer stations; and wet wipes and “clean kits.” These products help businesses with a safe return to the office.
  • An on-demand Solutions Lab webcast, “Business Continuity: Planning Now & For the Future” is also available. The session includes info on how offerings from manufacturers can help MSPs safeguard customers against potential disasters. D&H also offers a selection of Microsoft Windows 10-powered devices.

And There’s More

  • Business continuity will be a topic during D&H’s September THREADcast events. The Canada event is scheduled for Sept 16; it is Sept. 30 in the U.S., with a preview on Sept. 30. Sessions and keynotes address topics such as remote networks, telework, distance learning and enhanced home networking connectivity.
  • A D&H Distributing MSP/VAR checklist helps partners create a record of the vendors and services each client subscribes to. The checklist will help partners prioritize the essential network amenities required for continuous operations during a disruptive event. This could include everything from day-to-day tools to essential services, hardware, client devices and communications applications like softphones and VoIP equipment.

D&H partner services marketing brochure templates on business continuity can be customized with partner branding. There are several new templates, including “Continuity Essentials: Rise of The Remote Workforce,” “Continuity Essentials: Supporting the Hybrid & Remote Classroom,” “Work from Home Like a Pro with Lenovo,” and “Avoid Connection Issues by Optimizing Wi-Fi with NetGear.”

This is the distributor’s latest response to the pandemic. Back in mid-March, D&H, along with other distributors, talked about its COVID-19 response with Channel Futures. Soon thereafter, D&H formalized its pandemic response.

Aug 12

D&H Distributing Launches Next Phase of Pandemic Response Resources

By | Managed Services News

The distributor’s assets for helping customers though the pandemic and beyond are plentiful.

D&H Distributing is out with a bevy of resources to ensure that partners have the resources to help customers with business continuity through the pandemic.

The distributor‘s business continuity resources include assets, tools, marketing materials and resource guides. More specifically, they are guides that focus on vertical markets, an MSP/VAR checklist, customizable brochures on remote work and Wi-Fi optimization. There are also turnkey offerings such as data access and security, remote device management, infrastructure as a service (IaaS), collaboration, UCaaS, desktop hardware, and more.

D&H Distributing's Peter DiMarco

D&H Distributing’s Peter DiMarco

“Recent events have created a unique and challenging scenario for the SMB community, but the channel has stepped up, and has been learning through it all,” said Peter DiMarco, D&H’s vice president of VAR sales. “Small businesses have come to realize how imperative it is to have a contingency strategy in case of a major disruption. We need to work together to implement effective business continuity plans for these companies.”

The business continuity plans that D&H refers to are designed to help customers now and over the long-term to build in resilience for the future.

Assets Galore

D&H Distributing is making assets available to partners to help them keep customers’ businesses connected to critical processes, applications, data, work centers and networks.

Here is a closer look at the D&H Business Continuity Initiative.

  • There is a dedicated mini site where partners will find guidance, tips, statistics, links and strategies. Assets focus on three main categories: data access and security, communication, and desktop hardware. The site outlines solutions in these areas and vendor product information.
  • The mini site also includes links to sales guides that specifically address business continuity for SMBs, and education continuity. The guides provide detailed product information, strategies, solutions and prep questions for partners. These assets help partners develop an active plan for their end customers.
  • A “Personal Protective Equipment (PPE) Guide,” helps partners market health products such as electronic no-contact thermometers and digital pulse oximeters; sanitization solutions like soap dispensers and stands for hand sanitizer stations; and wet wipes and “clean kits.” These products help businesses with a safe return to the office.
  • An on-demand Solutions Lab webcast, “Business Continuity: Planning Now & For the Future” is also available. The session includes info on how offerings from manufacturers can help MSPs safeguard customers against potential disasters. D&H also offers a selection of Microsoft Windows 10-powered devices.

And There’s More

  • Business continuity will be a topic during D&H’s September THREADcast events. The Canada event is scheduled for Sept 16; it is Sept. 30 in the U.S., with a preview on Sept. 30. Sessions and keynotes address topics such as remote networks, telework, distance learning and enhanced home networking connectivity.
  • A D&H Distributing MSP/VAR checklist helps partners create a record of the vendors and services each client subscribes to. The checklist will help partners prioritize the essential network amenities required for continuous operations during a disruptive event. This could include everything from day-to-day tools to essential services, hardware, client devices and communications applications like softphones and VoIP equipment.

D&H partner services marketing brochure templates on business continuity can be customized with partner branding. There are several new templates, including “Continuity Essentials: Rise of The Remote Workforce,” “Continuity Essentials: Supporting the Hybrid & Remote Classroom,” “Work from Home Like a Pro with Lenovo,” and “Avoid Connection Issues by Optimizing Wi-Fi with NetGear.”

This is the distributor’s latest response to the pandemic. Back in mid-March, D&H, along with other distributors, talked about its COVID-19 response with Channel Futures. Soon thereafter, D&H formalized its pandemic response.

Aug 12

D&H Distributing Launches Next Phase of Pandemic Response Resources

By | Managed Services News

The distributor’s assets for helping customers though the pandemic and beyond are plentiful.

D&H Distributing is out with a bevy of resources to ensure that partners have the resources to help customers with business continuity through the pandemic.

The distributor‘s business continuity resources include assets, tools, marketing materials and resource guides. More specifically, they are guides that focus on vertical markets, an MSP/VAR checklist, customizable brochures on remote work and Wi-Fi optimization. There are also turnkey offerings such as data access and security, remote device management, infrastructure as a service (IaaS), collaboration, UCaaS, desktop hardware, and more.

D&H Distributing's Peter DiMarco

D&H Distributing’s Peter DiMarco

“Recent events have created a unique and challenging scenario for the SMB community, but the channel has stepped up, and has been learning through it all,” said Peter DiMarco, D&H’s vice president of VAR sales. “Small businesses have come to realize how imperative it is to have a contingency strategy in case of a major disruption. We need to work together to implement effective business continuity plans for these companies.”

The business continuity plans that D&H refers to are designed to help customers now and over the long-term to build in resilience for the future.

Assets Galore

D&H Distributing is making assets available to partners to help them keep customers’ businesses connected to critical processes, applications, data, work centers and networks.

Here is a closer look at the D&H Business Continuity Initiative.

  • There is a dedicated mini site where partners will find guidance, tips, statistics, links and strategies. Assets focus on three main categories: data access and security, communication, and desktop hardware. The site outlines solutions in these areas and vendor product information.
  • The mini site also includes links to sales guides that specifically address business continuity for SMBs, and education continuity. The guides provide detailed product information, strategies, solutions and prep questions for partners. These assets help partners develop an active plan for their end customers.
  • A “Personal Protective Equipment (PPE) Guide,” helps partners market health products such as electronic no-contact thermometers and digital pulse oximeters; sanitization solutions like soap dispensers and stands for hand sanitizer stations; and wet wipes and “clean kits.” These products help businesses with a safe return to the office.
  • An on-demand Solutions Lab webcast, “Business Continuity: Planning Now & For the Future” is also available. The session includes info on how offerings from manufacturers can help MSPs safeguard customers against potential disasters. D&H also offers a selection of Microsoft Windows 10-powered devices.

And There’s More

  • Business continuity will be a topic during D&H’s September THREADcast events. The Canada event is scheduled for Sept 16; it is Sept. 30 in the U.S., with a preview on Sept. 30. Sessions and keynotes address topics such as remote networks, telework, distance learning and enhanced home networking connectivity.
  • A D&H Distributing MSP/VAR checklist helps partners create a record of the vendors and services each client subscribes to. The checklist will help partners prioritize the essential network amenities required for continuous operations during a disruptive event. This could include everything from day-to-day tools to essential services, hardware, client devices and communications applications like softphones and VoIP equipment.

D&H partner services marketing brochure templates on business continuity can be customized with partner branding. There are several new templates, including “Continuity Essentials: Rise of The Remote Workforce,” “Continuity Essentials: Supporting the Hybrid & Remote Classroom,” “Work from Home Like a Pro with Lenovo,” and “Avoid Connection Issues by Optimizing Wi-Fi with NetGear.”

This is the distributor’s latest response to the pandemic. Back in mid-March, D&H, along with other distributors, talked about its COVID-19 response with Channel Futures. Soon thereafter, D&H formalized its pandemic response.

Aug 12

D&H Distributing Launches Next Phase of Pandemic Response Resources

By | Managed Services News

The distributor’s assets for helping customers though the pandemic and beyond are plentiful.

D&H Distributing is out with a bevy of resources to ensure that partners have the resources to help customers with business continuity through the pandemic.

The distributor‘s business continuity resources include assets, tools, marketing materials and resource guides. More specifically, they are guides that focus on vertical markets, an MSP/VAR checklist, customizable brochures on remote work and Wi-Fi optimization. There are also turnkey offerings such as data access and security, remote device management, infrastructure as a service (IaaS), collaboration, UCaaS, desktop hardware, and more.

D&H Distributing's Peter DiMarco

D&H Distributing’s Peter DiMarco

“Recent events have created a unique and challenging scenario for the SMB community, but the channel has stepped up, and has been learning through it all,” said Peter DiMarco, D&H’s vice president of VAR sales. “Small businesses have come to realize how imperative it is to have a contingency strategy in case of a major disruption. We need to work together to implement effective business continuity plans for these companies.”

The business continuity plans that D&H refers to are designed to help customers now and over the long-term to build in resilience for the future.

Assets Galore

D&H Distributing is making assets available to partners to help them keep customers’ businesses connected to critical processes, applications, data, work centers and networks.

Here is a closer look at the D&H Business Continuity Initiative.

  • There is a dedicated mini site where partners will find guidance, tips, statistics, links and strategies. Assets focus on three main categories: data access and security, communication, and desktop hardware. The site outlines solutions in these areas and vendor product information.
  • The mini site also includes links to sales guides that specifically address business continuity for SMBs, and education continuity. The guides provide detailed product information, strategies, solutions and prep questions for partners. These assets help partners develop an active plan for their end customers.
  • A “Personal Protective Equipment (PPE) Guide,” helps partners market health products such as electronic no-contact thermometers and digital pulse oximeters; sanitization solutions like soap dispensers and stands for hand sanitizer stations; and wet wipes and “clean kits.” These products help businesses with a safe return to the office.
  • An on-demand Solutions Lab webcast, “Business Continuity: Planning Now & For the Future” is also available. The session includes info on how offerings from manufacturers can help MSPs safeguard customers against potential disasters. D&H also offers a selection of Microsoft Windows 10-powered devices.

And There’s More

  • Business continuity will be a topic during D&H’s September THREADcast events. The Canada event is scheduled for Sept 16; it is Sept. 30 in the U.S., with a preview on Sept. 30. Sessions and keynotes address topics such as remote networks, telework, distance learning and enhanced home networking connectivity.
  • A D&H Distributing MSP/VAR checklist helps partners create a record of the vendors and services each client subscribes to. The checklist will help partners prioritize the essential network amenities required for continuous operations during a disruptive event. This could include everything from day-to-day tools to essential services, hardware, client devices and communications applications like softphones and VoIP equipment.

D&H partner services marketing brochure templates on business continuity can be customized with partner branding. There are several new templates, including “Continuity Essentials: Rise of The Remote Workforce,” “Continuity Essentials: Supporting the Hybrid & Remote Classroom,” “Work from Home Like a Pro with Lenovo,” and “Avoid Connection Issues by Optimizing Wi-Fi with NetGear.”

This is the distributor’s latest response to the pandemic. Back in mid-March, D&H, along with other distributors, talked about its COVID-19 response with Channel Futures. Soon thereafter, D&H formalized its pandemic response.

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