Category Archives for "Managed Services News"

Oct 14

Mind Mapping for Higher Education:A primer for Teachers & Faculty

By | Managed Services News

Teachers and faculty in higher education have a lot to juggle on a good day. Between conducting research, grading papers, planning lessons, and performing lectures, the workload rarely stops. And these requirements have only been made more onerous since the onset of the COVID-19 pandemic.

As a result, more and more higher education faculty members have turned to online tools to help make their lives easier. Visualization techniques like mind mapping are one such tool.

In this webinar, we’ll look at four key areas where mind mapping and visualization can help higher education faculty work more efficiently and achieve better outcomes. These four areas include:

  • Curriculum mapping techniques to help plan a semester’s or years’ worth of course material more efficiently.
  • Using visualization to dramatically shorten the amount of time you spend lesson planning.
  • Improving student engagement and retention of learning material using visual presentations.
  • Conducting more efficient research and writing with centralized visual information dashboards.
  • Join Liam Hughes, founder of Biggerplate, to learn all about the benefits of mind mapping and visualization for higher education teachers and faculty

Brought to you by:
Corel program logo

 

 

Oct 14

Mind Mapping for Higher Education:A primer for Teachers & Faculty

By | Managed Services News

Teachers and faculty in higher education have a lot to juggle on a good day. Between conducting research, grading papers, planning lessons, and performing lectures, the workload rarely stops. And these requirements have only been made more onerous since the onset of the COVID-19 pandemic.

As a result, more and more higher education faculty members have turned to online tools to help make their lives easier. Visualization techniques like mind mapping are one such tool.

In this webinar, we’ll look at four key areas where mind mapping and visualization can help higher education faculty work more efficiently and achieve better outcomes. These four areas include:

  • Curriculum mapping techniques to help plan a semester’s or years’ worth of course material more efficiently.
  • Using visualization to dramatically shorten the amount of time you spend lesson planning.
  • Improving student engagement and retention of learning material using visual presentations.
  • Conducting more efficient research and writing with centralized visual information dashboards.
  • Join Liam Hughes, founder of Biggerplate, to learn all about the benefits of mind mapping and visualization for higher education teachers and faculty

Brought to you by:
Corel program logo

 

 

Oct 14

Mind Mapping for Higher Education:A primer for Teachers & Faculty

By | Managed Services News

Teachers and faculty in higher education have a lot to juggle on a good day. Between conducting research, grading papers, planning lessons, and performing lectures, the workload rarely stops. And these requirements have only been made more onerous since the onset of the COVID-19 pandemic.

As a result, more and more higher education faculty members have turned to online tools to help make their lives easier. Visualization techniques like mind mapping are one such tool.

In this webinar, we’ll look at four key areas where mind mapping and visualization can help higher education faculty work more efficiently and achieve better outcomes. These four areas include:

  • Curriculum mapping techniques to help plan a semester’s or years’ worth of course material more efficiently.
  • Using visualization to dramatically shorten the amount of time you spend lesson planning.
  • Improving student engagement and retention of learning material using visual presentations.
  • Conducting more efficient research and writing with centralized visual information dashboards.
  • Join Liam Hughes, founder of Biggerplate, to learn all about the benefits of mind mapping and visualization for higher education teachers and faculty

Brought to you by:
Corel program logo

 

 

Oct 14

Channel Reaches Consensus on ‘Master Agent’ Rebrand

By | Managed Services News

Some of the channel’s largest partners have joined the movement to shutter the term “master agent” and embrace the term “technology services brokerage.”

Multiple firms have told the Xposure Inclusion & Diversity Council that they are officially retiring “master agent” from their branding. Other companies have begun plans to rebrand themselves as a technology services brokerage, according to Xposure co-founder Brandon Knight.

The Controversy

Telarus' Brandon Knight

Telarus’ Brandon Knight

A debate has raged in the IT/telecom brokerage channel in 2021 about deciding on a new name for the companies previously referred to as master agents. These firms, which provide supplier contracts and sales enablement resources to channel partners, have gone by the moniker for decades, but partners and vendors have spoken out about their discomfort with the term. Some are calling it racially insensitive; others call it a misnomer.

But despite several public expressions of support from executives at leading channel companies, the movement stalled when it came to agreeing on a replacement term. Partners called on suppliers to make the change, but the suppliers themselves had already developed a myriad of different terms on their own.

That’s when Xposure Inclusion & Diversity Council took the initiative.

The business resource group started drafting a letter that called on these brokerage and sourcing firms to lead by example and adopt new terminology. Specifically, Xposure was calling on them to use the term technology services distributor to describe themselves.

“I think we want a collaborative effort,” Knight said in an interview with Channel Futures last month. “But the suppliers and the agents are saying, ‘You guys are the ones that are called master agents. So we shouldn’t change your name; you should change your name.’”

The Ultimatum Succeeds

The promise of an open letter caught the attention of the industry. Knight, who helped draft the letter, said several brokerages reached out to Xposure.

“It seems like nobody wanted to be on the bad side of that letter,” said Knight, who also leads Telarus’ contact center practice.

However, Knight said their feedback wasn’t entirely positive.

“Not everyone was 100% on-board. Not everybody thought this was a task worth taking up,” he said.

One critique was the term technology services distributor. Some firms noted how distributors already exist in the IT industry. Richard Murray, a colleague of Knight’s at Telarus, gathered together the largest tech services brokers for a conversation.

“His communication was, ‘There needs to be a change. We don’t like the term distributor because there are distributors out there already.’”

That crew, which included TBI, AppSmart, Intelisys, Avant and TCG, decided to go with “technology services brokerage,” according to Knight. Some of those companies will be putting their own spin on the wording in their branding, but they have reached an understanding.

Knight saw this consensus as a huge win.

“I was really impressed that actively competing companies talked about it openly. To me, that’s also a nod to how important the subject is,” he said. “I was really appreciative that they respected the topic enough to have an honest conversation about it and come up with a solution.”

Knight said the dominoes continued to fall when several suppliers, including Comcast, T-Mobile, Five9 and Nice InContact, told Xposure they would support the change.

The initiative would also refer to “subagents” as …

Oct 14

Mind Mapping for Higher Education:A primer for Teachers & Faculty

By | Managed Services News

Teachers and faculty in higher education have a lot to juggle on a good day. Between conducting research, grading papers, planning lessons, and performing lectures, the workload rarely stops. And these requirements have only been made more onerous since the onset of the COVID-19 pandemic.

As a result, more and more higher education faculty members have turned to online tools to help make their lives easier. Visualization techniques like mind mapping are one such tool.

In this webinar, we’ll look at four key areas where mind mapping and visualization can help higher education faculty work more efficiently and achieve better outcomes. These four areas include:

  • Curriculum mapping techniques to help plan a semester’s or years’ worth of course material more efficiently.
  • Using visualization to dramatically shorten the amount of time you spend lesson planning.
  • Improving student engagement and retention of learning material using visual presentations.
  • Conducting more efficient research and writing with centralized visual information dashboards.
  • Join Liam Hughes, founder of Biggerplate, to learn all about the benefits of mind mapping and visualization for higher education teachers and faculty

Brought to you by:
Corel program logo

 

 

Oct 14

Jenne Picks NetFortris, Telarus Vet to Lead Global Cloud Channel Sales

By | Managed Services News

The new channel exec plans to expand Jenne’s cloud field sales team.

Jenne has appointed Shawn Berry, previously with NetFortris and Telarus, to the newly created role of senior vice president of global cloud channel sales.

Berry will oversee field sales, business development, product management and marketing for Jenne’s global cloud and technology service distributor business.

Jenne's Shawn Berry

Jenne’s Shawn Berry

“I was so incredibly impressed by the culture, vision, values and industry reputation of Jenne,” he said. “The leadership team and I share so many of the same views on growth and the future of the industry.”

Experience at NetFortris, Telarus

At NetFortris, Berry was vice president of sales. There, he helped create, build and deploy the company’s nationwide channel agent program.

Before NetFortris, he was senior partner development manager at Telarus. He also was national channel manager at IDT.

“During my time at Telarus I was highly successful with growing the Midwest market in both agent recruitment and overall new revenue growth,” Berry said. “In my most recent role at NetFortris, I was successful in creating, building and deploying a channel agent program that was highly successful and well received.”

At the top of Berry’s to-do list is expanding Jenne’s cloud field sales team and adding more cloud providers to its agent portfolio so “we can equip our agents with every tool they need to be successful.”

“We will be bringing on top talent to our cloud field sales team, which will accelerate and grow our overall partner base all while leveraging our valued cloud provider relationship for overall partner success,” he said.

Jenne has done a “fantastic job” with its cloud channel sales practice, Berry said.

“I’m only here to accelerate the work that has already been done and add additional new cloud providers who are not just in the UCaaS, but in other cloud technologies such as CCaaS, IoT and SD-WAN,” he said.

Patrick Howard is Jenne‘s senior vice president of vendor management and marketing.

“With Shawn’s tremendous experience and knowledge, and his extensive network of relationships across partners and suppliers, Jenne will be in a great position to help our partners and suppliers capitalize on the accelerating shift to cloud deployed solutions,” he said.

Oct 14

Mind Mapping for Higher Education:A primer for Teachers & Faculty

By | Managed Services News

Teachers and faculty in higher education have a lot to juggle on a good day. Between conducting research, grading papers, planning lessons, and performing lectures, the workload rarely stops. And these requirements have only been made more onerous since the onset of the COVID-19 pandemic.

As a result, more and more higher education faculty members have turned to online tools to help make their lives easier. Visualization techniques like mind mapping are one such tool.

In this webinar, we’ll look at four key areas where mind mapping and visualization can help higher education faculty work more efficiently and achieve better outcomes. These four areas include:

  • Curriculum mapping techniques to help plan a semester’s or years’ worth of course material more efficiently.
  • Using visualization to dramatically shorten the amount of time you spend lesson planning.
  • Improving student engagement and retention of learning material using visual presentations.
  • Conducting more efficient research and writing with centralized visual information dashboards.
  • Join Liam Hughes, founder of Biggerplate, to learn all about the benefits of mind mapping and visualization for higher education teachers and faculty

Brought to you by:
Corel program logo

 

 

Oct 14

Mind Mapping for Higher Education:A primer for Teachers & Faculty

By | Managed Services News

Teachers and faculty in higher education have a lot to juggle on a good day. Between conducting research, grading papers, planning lessons, and performing lectures, the workload rarely stops. And these requirements have only been made more onerous since the onset of the COVID-19 pandemic.

As a result, more and more higher education faculty members have turned to online tools to help make their lives easier. Visualization techniques like mind mapping are one such tool.

In this webinar, we’ll look at four key areas where mind mapping and visualization can help higher education faculty work more efficiently and achieve better outcomes. These four areas include:

  • Curriculum mapping techniques to help plan a semester’s or years’ worth of course material more efficiently.
  • Using visualization to dramatically shorten the amount of time you spend lesson planning.
  • Improving student engagement and retention of learning material using visual presentations.
  • Conducting more efficient research and writing with centralized visual information dashboards.
  • Join Liam Hughes, founder of Biggerplate, to learn all about the benefits of mind mapping and visualization for higher education teachers and faculty

Brought to you by:
Corel program logo

 

 

Oct 14

RingCentral Rolls Out New Business Communications Platform Innovations

By | Managed Services News

Partners will have access to all APIs and integrations to build custom workflows addressing communication needs.

RINGCENTRAL CONNECT — RingCentral has unveiled innovations to help organizations bring together their preferred apps and services with a cloud-based business communications platform.

The news was announced during this week’s virtual RingCentral Connect conference. These new enhancements help developers build with the RingCentral platform. RingCentral also announced a range of new ISV partnerships.

David Lee is RingCentral‘s vice president of platform products.

RingCentral's David Lee

RingCentral’s David Lee

“APIs and integrations are available to strategic partners’ customers, who can fulfill the same mission as the RingCentral-branded platform of enabling the creation of any custom workflow involving communication needs,” he said. “The other big value is our partners themselves get to co-innovate with RingCentral by building unique features for their customers.”

Partners will have access to all APIs and integrations, Lee said. They can build custom workflows that take care of all their communications needs.

“In fact, we already have a few projects with partners involving artificial intelligence (AI) and other innovations,” he said. “The goal is for them to bring in their unique technology stack, ecosystem or even data to create differentiated communication features.”

New APIs

New APIs include call performance analytics and audit trail.

The call performance API enables users to gather detailed calling and communications data to build a comprehensive analytics report, which can be tailored and customized to suit their needs.

With the audit trail API, users have access to enterprise functionality to track system configuration changes, and successful or failed logins to determine any breakages that need to be addressed. Users can query and sync log records, and perform compliance and anomaly detection.

Last quarter RingCentral announced RingCentral Add-ins, which brings the applications users depend on into the RingCentral App. From streamlining signatures to capturing engineering tasks, customers can have an interactive app experience directly within their messaging app, without toggling between multiple screens and applications.

RingCentral Add-ins is experiencing rapid momentum and has new integrations ready for customers this quarter with applications such as GitHub, Bugsnag, Trello and Akazio. Also coming this quarter is a new customer agent and sales integration with Hubspot, where users can click to dial, view call disposition, automatically log calls and more without having to leave their Hubspot environment.

RingCentral rolls out new APIs, software development kit (SDK) features and integration features every quarter.

New ISV Partners

And finally, RingCentral has several new partners that have joined its ISV Partnership Program. It offers lead retrievals, co-selling opportunities, internal team education and customer awareness. The new ISV partners are Akazio, Chili Piper, Enable.us, Keeper, Kustomer and Liquid Voice.

“Through app marketplace and our ISV Partnership Program, ISV partners gain a new and highly contextual lead-generation channel,” Lee said. “Many of our partners bring in unique capabilities that augment RingCentral’s offering, such as AI-based agent assist, custom data archival, connection to specific CRMs, expanded IT monitoring capabilities and even professional voice greetings. ”

Oct 14

Mind Mapping for Higher Education:A primer for Teachers & Faculty

By | Managed Services News

Teachers and faculty in higher education have a lot to juggle on a good day. Between conducting research, grading papers, planning lessons, and performing lectures, the workload rarely stops. And these requirements have only been made more onerous since the onset of the COVID-19 pandemic.

As a result, more and more higher education faculty members have turned to online tools to help make their lives easier. Visualization techniques like mind mapping are one such tool.

In this webinar, we’ll look at four key areas where mind mapping and visualization can help higher education faculty work more efficiently and achieve better outcomes. These four areas include:

  • Curriculum mapping techniques to help plan a semester’s or years’ worth of course material more efficiently.
  • Using visualization to dramatically shorten the amount of time you spend lesson planning.
  • Improving student engagement and retention of learning material using visual presentations.
  • Conducting more efficient research and writing with centralized visual information dashboards.
  • Join Liam Hughes, founder of Biggerplate, to learn all about the benefits of mind mapping and visualization for higher education teachers and faculty

Brought to you by:
Corel program logo

 

 

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