Category Archives for "Managed Services News"

Jun 30

Salesforce Readies Robotic Process Automation Tools with MuleSoft RPA

By | Managed Services News

MuleSoft RPA will let developers and business users create workflow automation bots.

Salesforce plans to let anyone create bots that automate repetitive workflows with its new MuleSoft RPA (robotic process automation) software. MuleSoft, the API integration software business acquired by Salesforce in 2018, on Wednesday introduced the new RPA solution.

Previewed at MuleSoft Connect, a one-day event in New York City, the RPA offering is set for release in August. MuleSoft RPA is a set of tools for developers as well as non-technical people to create any automated workflow. Salesforce entered the growing RPA market last fall with the acquisition of Servicetrace and brought it into MuleSoft. Known for its application integration connectors and Anypoint Platform for API management, Salesforce is expanding MuleSoft’s reach with RPA tools.

MuleSoft CEO Brent Hayward said research commissioned by the company shows that 91% of organizations have increased demand for automation. The study, published earlier this month, also found that 44% of those surveyed are using API management tools. Another 53% said they were using API management to some extent, according to the report.

MuleSoft's Brent Hayward

MuleSoft’s Brent Hayward

“More than half of these organizations are actually creating dedicated strategies and teams to empower business users to integrate apps and data sources,” Hayward said in announcing MuleSoft RPA.

Hayward added that Salesforce has escalated MuleSoft’s role in enabling the Salesforce Customer 360 strategy.

MuleSoft's Shaun Clowes

MuleSoft’s Shaun Clowes

Shaun Clowes, MuleSoft’s chief product officer, described Salesforce Customer 360 as “the single source of truth across every one of your touch points,” including Salesforce’s CRM platform, as well as its Tableau and Slack offerings. Since acquiring MuleSoft, Hayward said it has become “the integration engine between behind every Salesforce customer.”

The new solution will include an updated MuleSoft Composer, a no-code tool with “trusted” connectors that provide real-time previews. MuleSoft Composer connects to Salesforce and third-party applications such as Oracle NetSuite, Stripe, Twilio and Workday, Clowes noted.

Inside MuleSoft RPA

MuleSoft RPA consists of three workflow life cycle and project management components. MuleSoft designed RPA Manager to help identify processes that users may want to automate. It lets users design, build, test and measure RPA processes and manage projects securely with governance and project management functions built in. Developers and business users can share and reuse automations as APIs maintained in MuleSoft Anypoint Exchange.

For business users, RPA Recorder has an interface that lets them gather and document their business process and turn their workflows into process maps. The third component, RPA Builder, is for developers. RPA Builder lets developers configure and debug RPA bots, transform assets documented in RPA Recorder into new automation builds, and then synchronize them with RPA Manager for testing and production of bots.

MuleSoft RPA will also integrate with Salesforce Flow, the CRM giant’s workflow automation suite, which, Salesforce recently expanded. Salesforce Flow now supports workflows in Slack and offers the  ability to embed and launch workflows from Tableau dashboards. Salesforce Flow also supports integration with MuleSoft Composer.

 

Jun 30

Thrive Buys Edge Technology Group, Grows Global Financial Market Presence

By | Managed Services News

This is the company’s second acquisition in less than a week.

MSP Thrive is buying Connecticut-based Edge Technology Group, an IT service provider for alternative investment managers.

The acquisition, Thrive’s second this month, adds new offices and data centers across the United Kingdom, Australia, Singapore, Hong Kong and the Philippines. Edge clients include hedge funds, private equity firms, family offices and asset managers. They will now benefit from Thrive’s next-generation managed cybersecurity, collaboration and cloud services, the company said.

Edge provides advisory services and cloud computing solutions to alternative investment managers. Founded in 2007, Edge serves more than 300 hedge fund, asset managers, private equity, REIT and wealth management clientele. It provides public cloud configurations that address the distinct business needs of a disparate client base. Edge Technology Group has 265 employees that include a team of client-centered IT strategists and engineers.

Growing Workforce

Thrive's Rob Stephenson

Thrive’s Rob Stephenson

Rob Stephenson is Thrive’s CEO.

Keep up with the latest channel-impacting mergers and acquisitions in our M&A roundup.

“Edge Technology Group is the leading financial industry MSP in the world,” Stephenson said. “Their talented engineering and account management teams will now have access to the Thrive Automation Platform and our 24x7x365 comprehensive suite of Cybersecurity SOC services to enhance the Edge client experience.”

Through this acquisition, Thrive will now have more than 1,000 employees serving clients around the world. Edge Technology Group marks the fourth acquisition by Thrive in 2022. Earlier this year it bought Preemo IT Support, an IT support company based in Miami. And just last week the company continued its Florida expansion by buying DSM, a provider of managed IT services to government agencies.

Thrive came in No. 50 on the 2022 Channel Futures MSP 501 list.

Jim Nekos is CEO of Edge Technology Group.

“As a founder-owned managed services provider, we are fully immersed in advancing clients’ alternative investment practices via our IT advisory services and cloud computing solutions,” Nekos said. “Edge is thrilled to join the Thrive family as their client-first commitment is perfectly aligned with ours and their advanced cybersecurity, automation, collaboration and managed services platform will expedite our customers’ digital transformation journey.”

Jun 30

The Gately Report: Synopsys to Jump-Start Investment in WhiteHat Security Partners

By | Managed Services News

Also, this week saw the first-ever rollout of a bug bounty program by a ransomware gang.

WhiteHat Security, which rebranded to NTT Application Security last year, had paused its partner investment efforts. But that’s changing now that the company is owned by Synopsys.

The Gately Report logoThat’s according to Vatsal Sonecha, Synopsys’ vice president of strategy and corporate development. Last week, Synopsys completed its acquisition of WhiteHat Security for $330 million in cash.

Synopsys said adding WhiteHat Security will expand its application security SaaS capabilities. The two companies share a vision for delivering SaaS-based security testing solutions and building security into the software development life cycle.

Synopsys, WhiteHat Security Coming Together

Now that the acquisition is a done deal, we spoke with Sonecha to learn more about the two companies coming together.

Channel Futures: What will this acquisition mean for partners of both companies? And is Synopsys taking on new partners and new partner types with this acquisition?

Synopsys' Vatsal Sonecha

Synopsys’ Vatsal Sonecha

Vatsal Sonecha: We have embarked on a journey to build our reseller business over the last two years. And we’ve been at earnest going and building that business. We brought on a channel chief in Tom Herrmann, who is now building out his team and capabilities across the whole thing. We announced a distribution agreement with Arrow. This is a very clearly thought-out plan to go and be in the partner ecosystem and make sure we are friendly to distribution. We cannot reach everywhere ourselves; that is just not possible. And so this capability goes and does that.

WhiteHat coming in had put a pause on their partner efforts under NTT. So that goodness still remained, but the partners did not see as much investment going into it. And so we intend to essentially revive that entire effort and boost the combined efforts of the channel organization and drive that. And it’s all under Tom Herrmann. We’re going to continue to build that piece out. So our commitment to the channel is strong, and you will hear that loud and clear.

Scroll through our slideshow for more from Synopsys and more cybersecurity news.

Jun 30

Serving the Underserved: Why SMBs Need to Be a Priority for Cybersecurity Protection

By | Managed Services News

There’s a sales opportunity for robust cybersecurity strategies as SMBs deal with unsustainable financial loss and damage to reputation.

Malwarebytes' Brian Thomas

Brian Thomas

The average cost of a data breach in 2021 was £3.5 million, according to IBM, a record high. When we consider this price in the context of small and medium-sized businesses, it is staggering and entirely unsustainable. SMBs have been historically neglected by cybersecurity companies and it’s time to address that gap by ensuring MSP programmes are curated to serve them.

The Cost of Cybersecurity

We’re inclined to see the risk of a cyberattack as something affecting large enterprises. Indeed, news coverage is often peppered with reports of cyberattacks on large corporations and household names. It’s understandable that these stories dominate the headlines since these large businesses have the most to lose in terms of sheer quantity of valuable and/or sensitive data.

However, it’s worth considering that these consequences are relative, and the repercussions for SMBs can be just as, if not more, destructive – both to internal infrastructure and any third-party associations (i.e., customers). Larger enterprises have the capabilities to implement a more robust cybersecurity strategy as there is typically a higher budget allowance. These defences make it harder for threat actors to carry out a successful data breach and they instead turn their attention to smaller, less-defended targets.

Cybersecurity for Everyone

Simply reading the news will tell you how badly we need effective cybersecurity protection across businesses, but this is particularly true for SMBs and midmarket organisations. In the past, SMBs may not have felt as though they were prime targets, but this is no longer the case. In fact, in such a ransomware-rich environment with continuous malicious attacks, they must be a priority to defend.

When it comes to the channel, we need to be focusing our efforts on the SMBs of the world who have been underserved by the cybersecurity market and simply cannot afford the ever-increasing average cost of a data breach. The risks of financial loss and reputational damage — as well as the repercussions that come with malicious hackers gaining unauthorised access to personal information, intellectual property or data of any variety – are catastrophic for midmarket enterprises. Indeed, they could ground business operations entirely.

According to Hiscox, one small business in the UK is hacked every 19 seconds. As hackers become more sophisticated, this figure will undoubtedly grow, so action needs to be taken to prioritise cybersecurity strategy for these more vulnerable targets. In fact, there’s much to be said for the role MSPs play in facilitating progress.

The Role of MSPs

There are several blind spots in the MSP-SMB relationship that have meant many SMBs aren’t operating with a defensible security infrastructure or a comprehensive security posture. MSPs need to start accommodating and better catering to the needs of SMBs if they’re to successfully mitigate the risk of further cyberattacks. An effective MSP should be explicitly concerned with ensuring any SMB receives up-to-date software and hardware services through a service model.

More specifically, MSPs must provide add-ons to their offering to suit SMBs’ security needs, which would ensure a tailored service that is well-equipped to serve the differing needs of midmarket enterprises. Such attention to detail effectively addresses many blind spots that are currently leaving SMBs vulnerable to destructive data breaches. A blanket cybersecurity strategy could never accommodate the key structural and commercial differences between SMBs and major corporations.

The Changing Landscape of the Channel

MSPs can alleviate the pressures that come with evolving technological advancement. It would be far too expensive for SMBs to consistently upgrade their solutions to satisfy shifting requirements, so outsourcing their security solution is a viable, and indeed favourable option. Operating through an effective MSP ensures SMBs don’t have to invest in expensive hardware and software, continuously updating their model to suit their specific business needs.

An MSP that serves its purpose should provide smaller, and typically less well-defended, organisations with a security safety net. Through a tailored approach, MSPs can ensure security systems are robust, particularly in the current climate, as organisations are facing so many emerging and unknown threats.

What’s more, it is vital that the MSP-SMB relationship is a dynamic one, and that the security needs of the SMB are met and re-evaluated frequently. It’s time for SMBs to become a priority, particularly in the context of boosting the health of the UK economy in the post-pandemic era, as we seek to foster and drive the growth of small businesses.

Brian Thomas is vice president of worldwide MSP and channel programs at Malwarebytes. Thomas brings more than a decade of channel, MSP and distributor leadership experience to the growing channel team at Malwarebytes. You may follow him on LinkedIn or @Malwarebytes on Twitter.

Jun 29

Zscaler, Cisco, Symantec/Broadcom Lead Fast-Growing SSE Market

By | Managed Services News

SSE has a number of benefits over classic on-premises approaches.

Zscaler, Cisco and Symantec/Broadcom were the top three vendors in terms of revenue in the security services edge (SSE) market during the first quarter.

That’s according to a new quarterly report by Dell’Oro Group. The SSE market grew 40% year-over-year during the quarter and totaled over $800 million. SSE is a new market. It combines cloud-delivered secure web gateway (SWG), cloud access security broker (CASB), zero trust network architecture (ZTNA), and firewall-as-a-service (FWaaS) technologies.

Unlike secure access service edge (SASE), SSE focuses more on security capabilities and less on network connectivity and infrastructure.

SSE Market Demand

Mauricio Sanchez is research director of network security and SASE-SD-WAN at Dell’Oro Group. He said the need for security in the age of the new “anywhere, anytime, with any device” enterprise environment that the pandemic accelerated is prompting SSE market growth.

Dell'Oro Group's Mauricio Sanchez

Dell’Oro Group’s Mauricio Sanchez

Also driving the SSE market is the “need to improve user experience that suffered due to classical hub-and-spoke architecture – where data is backhauled back to corporate center before forwarding to internet – introducing latency, jitter and throughput issues” degrading app experience, he said.

“In the age of distributed apps and hybrid work, enterprises increasingly prefer cloud-delivered security over traditional on-premises solutions,” Sanchez said.

Benefits Over On-Premises Approaches

As a cloud service, SSE has a number of benefits over classic on-premises approaches, Sanchez said. Those include:

  • Security can follow the user wherever they may go. In the age of hybrid work, that can mean a corporate office as much as a local coffee shop.
  • Elasticity of a cloud-delivered service (ease, swiftness and scaling of deployments). In today’s world of supply chain crunches, SSEs aren’t impacted.
  • At least for SSE platforms that combine multiple SSE functions, a more straightforward management experience. Reducing the need to care and feed disparate solutions.

The SSE market should continue growing due to the combination of the “new normal” of IT enterprise landscape and the aforementioned benefits of SSEs, Sanchez said.

Additional Findings

Additional highlights from the report include:

  • Revenue associated with FWaaS and ZTNA cumulatively grew over 100% year over year.
  • Revenue associated with SWG and CASB cumulatively grew nearly 30% year over year.
  • Total SASE networking and security revenue approached $1.5 billion and experienced over 30% year-over-year growth.
  • SD-WAN revenue grew more than 20% year over year even as supply chain headwinds persist.
  • Unified SASE, a subset of the total SASE market consisting of solutions that implement SASE networking and security as an integrated platform, achieved triple-digit, year-over-year revenue growth.
  • The SASE market has more than 35 vendors, with the top 11 representing 80% of the market by revenue.
Jun 29

Conversation Intelligence Improves Outcomes for Contact Centers, Observe.AI Research Shows

By | Managed Services News

However, two-thirds of contact centers still rely on manual processes for critical workflows like agent coaching and quality assurance.

Intelligent workforce platform Observe.AI has unveiled its latest research that says conversation intelligence leads to better financial and employee outcomes for contact centers.

That said, as consumer expectations and technology investments continue to rise, customer experience and business outcomes fail to improve. The findings highlight the contact center industry’s continuing struggle with the customer experience paradox. Despite increased technology budgets and spending, many contact center leaders feel unprepared to succeed and that their agents are underperforming.

In State of Contact Center Conversation Intelligence 2022, the report details the current landscape of conversation intelligence – software that uses AI to analyze speech or text to derive data-driven insights – in contact centers. Observe.AI commissioned Zogby Analytics to survey 307 North American contact center leaders across industries.

Contact centers adopting conversation intelligence report higher agent-customer interaction visibility that drives more robust coaching programs, majority top-performing agents and greater confidence about the future of their business.

Observe.AI's Swapnil Jain

Observe.AI’s Swapnil Jain

Swapnil Jain is CEO and co-founder of Observe.AI.

“There’s no longer a debate on whether conversation intelligence is worth the investment. Adoption is no longer a question of if, but when,” Jain said. “Whether a contact center’s focus is on service, sales, or both, visibility into agent-customer interactions is key to accelerating workflows that drive revenue and growth.”

The above slideshow reveals the key takeaways from the report, including the current landscape of conversation intelligence in contact centers. This includes technology investments, business needs and challenges, use cases, future planning and outlook.

Jun 29

2022 Channel Futures MSP 501: Download the Complete List

By | Managed Services News

See who made our prestigious list this year, all in one place.

The Channel Futures MSP is the world’s largest and most comprehensive survey and ranking of pure-play managed service providers and IT companies that provide managed services in the technology industry. Every year, partners around the world submit applications for a chance to be named a Channel Futures MSP 501 winner. The data collected in the application process fuels Channel Futures’ editorial coverage of the key market trends, challenges and opportunities in the MSP space.

Companies included on this list represent innovative and influential market leaders providing managed services to today’s most demanding customers around the world. These organizations stood out among an astounding number of applicants who pride themselves on their technical talent, growth-oriented business models and strategic partnerships with industry-leading vendors and tech suppliers.

The collective metrics and company performance data we received give everyone in the industry an inside look at what makes the MSP industry so special. The data allows us to benchmark MSP performance, honor each organization’s performance and understand how MSPs rank vs. their peer set. This list is used by leading vendors and distributors to better understand the channel, while customers (small, medium and large) use it to decide which partners can best meet their IT needs.

A Few Takeaways

Here are a few of the key nuggets from the data that partners to provided:

  • We had a record number of applicants this year, demonstrating the value in being positioned an MSP.
  • Twenty-two percent of winners are either minority-owned, woman-owned, millennial-owned, etc.
  • MSP 501 aggregate revenue was $21 billion.
  • Total employment: 77,343; Median: 32 employees per company, up 14%
  • Average revenue per MSP 501: $42 million (17% growth YoY); Median: $5.75 million
  • Total recurring revenue: $11.6 billion; Median: $3.5 million
  • For the average MSP 501er, recurring revenue grew 20%.

For a deeper dive on the key metrics and data that we uncovered, click here.

To download the complete list, click here.

You may also view this year’s honorees individually in our series of galleries:

Jun 29

Commvault, Oracle Extend Partnership to Develop Metallic DMaaS on OCI

By | Managed Services News

Commvault’s Metallic Data Management as a Service is the first SaaS-based data protection offering available on Oracle Cloud.

Commvault and Oracle have extended their partnership to develop Commvault’s Metallic SaaS-based data protection offering for Oracle Cloud. The new Metallic Data Management as a Service (DMaaS) on Oracle Cloud, released Wednesday, is a managed backup and recovery service.

Metallic DMaaS is available immediately in all 38 Oracle Cloud Infrastructure (OCI) regions throughout the world, initially supporting IaaS workloads. Specifically, Commvault’s Metallic offering provides backup and recovery of Oracle workloads by writing to OCI Storage. It protects OCI virtual machines, Oracle databases, the Kubernetes-based Oracle Container Engine and Oracle Linux instances.

While Oracle has a marginal share of the public cloud infrastructure market, the company earlier this month reported improved growth. Oracle’s total cloud revenue during its most recent quarter increased 22% year-over-year. Meanwhile, IaaS revenues grew 39% for the quarter, compared to the same period last year.

Potential Customer Base

Commvault claims that more than 100,000 customers running Linux-based Oracle workloads on traditional Commvault platforms are looking to migrate to OCI. For its part, Oracle reports 400,000 customers planning to move to OCI need a data protection offering. Metallic DMaaS is currently the only SaaS-based data protection offering for OCI, according to Oracle SVP of alliances David Hicks.

Oracle's David Hicks

Oracle’s David Hicks

“This is an exclusive for us; it’s the only partner that we have for this,” Hicks told Channel Futures. “There are very few options out there, I think, that probably offer the robustness of what Metallic could give to our customers. There’s the IaaS layer of our autonomous Exadata cloud service and things that we’re doing in our interconnect with Microsoft Azure, and our dedicated regions that provide cloud setups for businesses or for governments. The road map and what they’ve got to offer fits well into our long-term strategy.”

Manoj Nair, general manager of Commvault’s Metallic organization, emphasized the Metallic Recovery Reserve storage service provides protection from ransomware attacks.

Commvault's Manoj Nair

Commvault’s Manoj Nair

“Metallic Recovery Reserve, which we formerly called Metallic Cloud Storage Service, gives customers an air-gapped copy of their data in the cloud,” Nair said. “And we’re introducing Metallic Recovery Reserve on OCI. That didn’t exist, but now any Metallic customer on OCI can have an air-gapped copy of their data in OCI cloud.”

Available to Commvault and Oracle Partners

Commvault, which is pushing to expand Metallic’s reach via MSPs, is poised to gain ground via Oracle’s partner ecosystem. The new offering is available via the Oracle Partner Network, including the Oracle Cloud Marketplace, as well as though Commvault partners. Oracle’s Hicks said many partners have requested a viable data protection offering for OCI.

“I spent time with a group of our managed service providers that are very critical to bringing Oracle and non-Oracle workloads to OCI,” Hicks said. “An easy example would be our thousands of existing business suite PeopleSoft and JD Edwards customers, who are increasingly running those on OCI via such a partner. Those partners all need this as part of that backup and recovery strategy as they surround these applications in the cloud, with much more of a cloud-native approach.”

Oracle has created positioning guides and reference materials for its partners, so they can attach the Metallic offering, Hicks said.

“We’re very excited to go forward and promote this very heavily amongst our channel. And I think they’re going to be very interested in what we’re bringing out.”

 

Jun 29

IDC’s New Public Cloud Numbers: Microsoft Azure Edged Out AWS in 2021

By | Managed Services News

Long the leader, AWS appears to be losing ground to competitor Azure, at least per IDC.

Microsoft Azure surpassed Amazon Web Services in 2021, according to new public cloud numbers from IDC.

On June 29, the research firm released figures that show Microsoft taking the top position by a close margin — 14.4% market share compared to Amazon Web Services’ 13.7%.

This isn’t the first time a report has placed Azure in the No. 1 slot. Earlier this year, Flexera did the same. And analysts throughout the cloud sector have predicted that Azure would indeed overtake AWS at some point.

Over at IDC, Microsoft, AWS, Salesforce, Google Cloud and SAP represented the top five public cloud service providers in 2021. Together, they captured about 40% of worldwide market share, with that figure growing nearly 37% year-over-year, IDC said.

In fact, the whole public cloud services market showed substantial growth in 2021, a year into the COVID-19 pandemic that still saw organizations supporting remote work, largely through cloud technologies. To that end, IDC says the global public cloud services market grew 29% year-over-year last year. Those stats include infrastructure as a service, platform as a service, system infrastructure software as a service and applications software as a service.

Overall, revenue from public cloud totaled almost $409 billion, according to IDC and its Semiannual Public Cloud Services Tracker. (IDC’s figures come up a little shorter than Gartner’s, which place the same public cloud numbers at almost $411 billion.)

Cloud Enables Digital Transformation

These public cloud numbers prove that organizations continue to align IT investments more closely with business outcomes and focus on digital transformation, said Rick Villars, group vice president, worldwide research at IDC.

IDC's Rick Villars

IDC’s Rick Villars

“For the next several years, leading cloud providers will play a critical role in helping enterprises navigate the current storms of disruption – inflation, supply chain and geopolitical tensions – but IT teams will also focus more on bringing greater financial accountability to the variable spend models of public cloud services,” Villars said.

On that note, revenue from the services that support digital-first strategies saw revenue increase by nearly 39%, IDC found. Around the globe, organizations are opting for cloud services that support capabilities tied to computing, data and artificial intelligence. IDC expects IaaS and PaaS adoption to keep outpacing the wider cloud market. That’s because those technologies help organizations address the disruptions Villars cited, and accelerate digital transformation.

‘Challenging Times’

Dave McCarthy, research vice president within IDC’s cloud and edge infrastructure services practice, made a similar observation.

IDC's Dave McCarthy

IDC’s Dave McCarthy

“The last few years have demonstrated that in challenging times, businesses increasingly rely on cloud services to modernize their operations and deliver more value to customers,” McCarthy said. “This trend is expected to continue as public cloud providers offer more ways of extending cloud services to on-premises data centers and edge locations. These expanded deployment options reduce many barriers to migration and will facilitate the next wave of cloud adoption.”

More Public Cloud Numbers: SaaS Is A Big Deal

Meanwhile, SaaS is a key player in all that momentum, too.

“SaaS applications remain the largest and most mature segment of public cloud, with 2021 revenues that have now reached $177 billion,” said Eric Newmark, group vice president and general manager of IDC’s SaaS, enterprise software and worldwide services division. “The tailwinds of the pandemic continued to fuel expedited upgrades and replacements of older systems in 2021, though company goals haven’t changed.”

For 2022, expect organizations to keep looking for applications “that will help increase enterprise intelligence, improve operational efficiency and drive better decision-making,” Newmark said.

 

Jun 29

Logically Acquires Cornerstone IT for Cybersecurity, BDR Capabilities

By | Managed Services News

The snap-up adds to Logically’s offerings in backup and recovery, and network infrastructure security.

Logically, a 2022 MSP 501 honoree, has acquired Cornerstone IT. Based in Mentor, Ohio, Cornerstone brings nearly 30 years of expertise in in all things security. This includes data backup and recovery, technical assistance center and field service. It also includes antivirus malware and spyware protection, firewall protection and design, network infrastructure security and more. 

This latest acquisition is Logically’s 11th since 2019. The purchases have been part of the company’s overarching strategy to enhance the company’s footprint throughout the United States.

Logically's Michelle Accardi

Logically’s Michelle Accardi

“We couldn’t be more pleased to bring [Cornerstone IT] into the Logically family,” said Michelle Accardi, CEO, Logically. “Our aim is to continue expanding. Cornerstone IT represents a great opportunity to increase our dominance in the Ohio and Pennsylvania regions. But this strategy is about more than just growth. Logically brings in companies that are culturally in sync with our core values, and that help us deliver on our promise of best-in-class customer support. Cornerstone IT checks all of those boxes and more — with high-touch customer relationships, and expertise across security, cloud, and Microsoft services (just to name a few), Cornerstone IT is a great addition to our team.”

Keep up with the latest channel-impacting mergers and acquisitions in our M&A roundup.
Cornerstone IT's Raymond Paganini

Cornerstone IT’s Raymond Paganini

“Our priority is and will continue to be the trusted source of IT support for our customers that have come to rely on us during times of growth and adversity,” said Cornerstone IT CEO Raymond Paganini. “Logically shares the same mission and consistently outperforms competitors in service of this goal, and we couldn’t be more excited to be part of this stellar team and partner in its growth.”

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