Category Archives for "Managed Services News"

Dec 15

D&H Distributing Ramps Up and Formalizes Professional Services

By | Managed Services News

Tiffany Ward, formerly with Synnex, heads up professional services.

D&H's Tiffany Ward

D&H’s Tiffany Ward

D&H Distribution on Thursday introduced D&H Professional Services led by recent hire, Tiffany Ward. The new professional services initiative formalizes and enhances existing offers and debuts one new services category – Managed Services.

D&H investment in beefing up its services got underway about a year ago. The distributor brought in Ward as director of professional services in August. Structurally, D&H’s Cloud Business Unit is now the D&H Cloud and Services Business Unit.

D&H's Jason Bystrak

D&H’s Jason Bystrak

“Tiffany brings a lot of services experience and distribution experience,” said Jason Bystrak, vice president, cloud and services business unit at D&H.  “She is the culmination of some of the planning we’ve done over the last 12 months and where we want to take our services business.”

A Closer Look

The distributor is focusing on these three areas of professional services: White Glove and Integration Services, Managed Services and Project Services. This is the beginning, more will follow.

White Glove and Integration Services are not new to D&H partners. What partners will notice is the expansion from activation and enrollments, especially for Google Chromebooks in K-12, to scaling-up to provide additional device enrollment, asset tagging, laser etching of hardware, and on-site assessments. As the pandemic drives up demands, especially in verticals such as education, fulfilling opportunities for Chromebook and device management deployments in the classroom is getting a welcomed boost.

D&H will offer comprehensive help desk services, plus a combination of hardware from top-tier manufacturers such as Lenovo and HP bundled with vital software and security services. The objective is to create turn-key solutions that add value for the end-user. And, customers can be pay via a monthly license.

“We’ll be expanding that further with investments in Microsoft’s autopilot program,” said Bystrak. “This is technology from Microsoft that allows for the remote application of licensing assignment and registration of devices, simplifying the process.”

New Managed Services

A new Managed Services offering will roll out in spring 2021. It will include five managed services: device management, device security, infrastructure management (data center services and network devices), infrastructure security and help desk services.

D&H will have technical consultants to help partners put together statements of work and SLAs using D&H’s managed services. Partners can white label the services and attach to the devices and infrastructure they sell. The goal is to help VARs kick-start a managed services and recurring revenue practice.

“I look at these managed services two ways. If you’re a VAR and you want to get into managed services you don’t have to hire a bunch of people to do it. You can partner with D&H and we’ll arrange the backend for those managed services to happen for you. If you’re an MSP who buys from D&H, we can give you additional scale.”

D&H already trains VARs on how to build an MSP practice, sell managed services and operate the practice.

More Formalization

D&H will be expanding and formalizing its existing project services capabilities in areas such as ProAV, Esports, cloud, data center and network infrastructure, and security.

New offerings include assessments, migrations, and on-site installation and setup services, post-sale support and break/fix. As with all D&H professional services, VAR and MSP partners can leverage D&H to augment their technical skills, geographic reach and scale by branding these project services as their own.

Looking Ahead

Bystrak gazed into his crystal ball for 2021 for us and shares what he sees for the next year.

Remote work and education will continue after the pandemic is over. He expects to see a continued adoption of technologies that support remote workers.

The need for security will continue to be strong throughout the new year. “People are constantly finding new ways to breach technology. We’ll be offering security solutions in our managed services,” he said.

Esports, which is unique to D&H, is expected to grow in the education vertical.

And cloud as a delivery model will grow as more technology is delivered in the cloud. “Whether you’re talking about software or security solutions delivered via the cloud, or you’re seeing more companies move workloads to the cloud such as Microsoft Azure.”

Dec 15

D&H Distributing Ramps Up and Formalizes Professional Services

By | Managed Services News

Tiffany Ward, formerly with Synnex, heads up professional services.

D&H's Tiffany Ward

D&H’s Tiffany Ward

D&H Distribution on Thursday introduced D&H Professional Services led by recent hire, Tiffany Ward. The new professional services initiative formalizes and enhances existing offers and debuts one new services category – Managed Services.

D&H investment in beefing up its services got underway about a year ago. The distributor brought in Ward as director of professional services in August. Structurally, D&H’s Cloud Business Unit is now the D&H Cloud and Services Business Unit.

D&H's Jason Bystrak

D&H’s Jason Bystrak

“Tiffany brings a lot of services experience and distribution experience,” said Jason Bystrak, vice president, cloud and services business unit at D&H.  “She is the culmination of some of the planning we’ve done over the last 12 months and where we want to take our services business.”

A Closer Look

The distributor is focusing on these three areas of professional services: White Glove and Integration Services, Managed Services and Project Services. This is the beginning, more will follow.

White Glove and Integration Services are not new to D&H partners. What partners will notice is the expansion from activation and enrollments, especially for Google Chromebooks in K-12, to scaling-up to provide additional device enrollment, asset tagging, laser etching of hardware, and on-site assessments. As the pandemic drives up demands, especially in verticals such as education, fulfilling opportunities for Chromebook and device management deployments in the classroom is getting a welcomed boost.

D&H will offer comprehensive help desk services, plus a combination of hardware from top-tier manufacturers such as Lenovo and HP bundled with vital software and security services. The objective is to create turn-key solutions that add value for the end-user. And, customers can be pay via a monthly license.

“We’ll be expanding that further with investments in Microsoft’s autopilot program,” said Bystrak. “This is technology from Microsoft that allows for the remote application of licensing assignment and registration of devices, simplifying the process.”

New Managed Services

A new Managed Services offering will roll out in spring 2021. It will include five managed services: device management, device security, infrastructure management (data center services and network devices), infrastructure security and help desk services.

D&H will have technical consultants to help partners put together statements of work and SLAs using D&H’s managed services. Partners can white label the services and attach to the devices and infrastructure they sell. The goal is to help VARs kick-start a managed services and recurring revenue practice.

“I look at these managed services two ways. If you’re a VAR and you want to get into managed services you don’t have to hire a bunch of people to do it. You can partner with D&H and we’ll arrange the backend for those managed services to happen for you. If you’re an MSP who buys from D&H, we can give you additional scale.”

D&H already trains VARs on how to build an MSP practice, sell managed services and operate the practice.

More Formalization

D&H will be expanding and formalizing its existing project services capabilities in areas such as ProAV, Esports, cloud, data center and network infrastructure, and security.

New offerings include assessments, migrations, and on-site installation and setup services, post-sale support and break/fix. As with all D&H professional services, VAR and MSP partners can leverage D&H to augment their technical skills, geographic reach and scale by branding these project services as their own.

Looking Ahead

Bystrak gazed into his crystal ball for 2021 for us and shares what he sees for the next year.

Remote work and education will continue after the pandemic is over. He expects to see a continued adoption of technologies that support remote workers.

The need for security will continue to be strong throughout the new year. “People are constantly finding new ways to breach technology. We’ll be offering security solutions in our managed services,” he said.

Esports, which is unique to D&H, is expected to grow in the education vertical.

And cloud as a delivery model will grow as more technology is delivered in the cloud. “Whether you’re talking about software or security solutions delivered via the cloud, or you’re seeing more companies move workloads to the cloud such as Microsoft Azure.”

Dec 15

D&H Distributing Ramps Up and Formalizes Professional Services

By | Managed Services News

Tiffany Ward, formerly with Synnex, heads up professional services.

D&H's Tiffany Ward

D&H’s Tiffany Ward

D&H Distribution on Thursday introduced D&H Professional Services led by recent hire, Tiffany Ward. The new professional services initiative formalizes and enhances existing offers and debuts one new services category – Managed Services.

D&H investment in beefing up its services got underway about a year ago. The distributor brought in Ward as director of professional services in August. Structurally, D&H’s Cloud Business Unit is now the D&H Cloud and Services Business Unit.

D&H's Jason Bystrak

D&H’s Jason Bystrak

“Tiffany brings a lot of services experience and distribution experience,” said Jason Bystrak, vice president, cloud and services business unit at D&H.  “She is the culmination of some of the planning we’ve done over the last 12 months and where we want to take our services business.”

A Closer Look

The distributor is focusing on these three areas of professional services: White Glove and Integration Services, Managed Services and Project Services. This is the beginning, more will follow.

White Glove and Integration Services are not new to D&H partners. What partners will notice is the expansion from activation and enrollments, especially for Google Chromebooks in K-12, to scaling-up to provide additional device enrollment, asset tagging, laser etching of hardware, and on-site assessments. As the pandemic drives up demands, especially in verticals such as education, fulfilling opportunities for Chromebook and device management deployments in the classroom is getting a welcomed boost.

D&H will offer comprehensive help desk services, plus a combination of hardware from top-tier manufacturers such as Lenovo and HP bundled with vital software and security services. The objective is to create turn-key solutions that add value for the end-user. And, customers can be pay via a monthly license.

“We’ll be expanding that further with investments in Microsoft’s autopilot program,” said Bystrak. “This is technology from Microsoft that allows for the remote application of licensing assignment and registration of devices, simplifying the process.”

New Managed Services

A new Managed Services offering will roll out in spring 2021. It will include five managed services: device management, device security, infrastructure management (data center services and network devices), infrastructure security and help desk services.

D&H will have technical consultants to help partners put together statements of work and SLAs using D&H’s managed services. Partners can white label the services and attach to the devices and infrastructure they sell. The goal is to help VARs kick-start a managed services and recurring revenue practice.

“I look at these managed services two ways. If you’re a VAR and you want to get into managed services you don’t have to hire a bunch of people to do it. You can partner with D&H and we’ll arrange the backend for those managed services to happen for you. If you’re an MSP who buys from D&H, we can give you additional scale.”

D&H already trains VARs on how to build an MSP practice, sell managed services and operate the practice.

More Formalization

D&H will be expanding and formalizing its existing project services capabilities in areas such as ProAV, Esports, cloud, data center and network infrastructure, and security.

New offerings include assessments, migrations, and on-site installation and setup services, post-sale support and break/fix. As with all D&H professional services, VAR and MSP partners can leverage D&H to augment their technical skills, geographic reach and scale by branding these project services as their own.

Looking Ahead

Bystrak gazed into his crystal ball for 2021 for us and shares what he sees for the next year.

Remote work and education will continue after the pandemic is over. He expects to see a continued adoption of technologies that support remote workers.

The need for security will continue to be strong throughout the new year. “People are constantly finding new ways to breach technology. We’ll be offering security solutions in our managed services,” he said.

Esports, which is unique to D&H, is expected to grow in the education vertical.

And cloud as a delivery model will grow as more technology is delivered in the cloud. “Whether you’re talking about software or security solutions delivered via the cloud, or you’re seeing more companies move workloads to the cloud such as Microsoft Azure.”

Dec 15

D&H Distributing Ramps Up and Formalizes Professional Services

By | Managed Services News

Tiffany Ward, formerly with Synnex, heads up professional services.

D&H's Tiffany Ward

D&H’s Tiffany Ward

D&H Distribution on Thursday introduced D&H Professional Services led by recent hire, Tiffany Ward. The new professional services initiative formalizes and enhances existing offers and debuts one new services category – Managed Services.

D&H investment in beefing up its services got underway about a year ago. The distributor brought in Ward as director of professional services in August. Structurally, D&H’s Cloud Business Unit is now the D&H Cloud and Services Business Unit.

D&H's Jason Bystrak

D&H’s Jason Bystrak

“Tiffany brings a lot of services experience and distribution experience,” said Jason Bystrak, vice president, cloud and services business unit at D&H.  “She is the culmination of some of the planning we’ve done over the last 12 months and where we want to take our services business.”

A Closer Look

The distributor is focusing on these three areas of professional services: White Glove and Integration Services, Managed Services and Project Services. This is the beginning, more will follow.

White Glove and Integration Services are not new to D&H partners. What partners will notice is the expansion from activation and enrollments, especially for Google Chromebooks in K-12, to scaling-up to provide additional device enrollment, asset tagging, laser etching of hardware, and on-site assessments. As the pandemic drives up demands, especially in verticals such as education, fulfilling opportunities for Chromebook and device management deployments in the classroom is getting a welcomed boost.

D&H will offer comprehensive help desk services, plus a combination of hardware from top-tier manufacturers such as Lenovo and HP bundled with vital software and security services. The objective is to create turn-key solutions that add value for the end-user. And, customers can be pay via a monthly license.

“We’ll be expanding that further with investments in Microsoft’s autopilot program,” said Bystrak. “This is technology from Microsoft that allows for the remote application of licensing assignment and registration of devices, simplifying the process.”

New Managed Services

A new Managed Services offering will roll out in spring 2021. It will include five managed services: device management, device security, infrastructure management (data center services and network devices), infrastructure security and help desk services.

D&H will have technical consultants to help partners put together statements of work and SLAs using D&H’s managed services. Partners can white label the services and attach to the devices and infrastructure they sell. The goal is to help VARs kick-start a managed services and recurring revenue practice.

“I look at these managed services two ways. If you’re a VAR and you want to get into managed services you don’t have to hire a bunch of people to do it. You can partner with D&H and we’ll arrange the backend for those managed services to happen for you. If you’re an MSP who buys from D&H, we can give you additional scale.”

D&H already trains VARs on how to build an MSP practice, sell managed services and operate the practice.

More Formalization

D&H will be expanding and formalizing its existing project services capabilities in areas such as ProAV, Esports, cloud, data center and network infrastructure, and security.

New offerings include assessments, migrations, and on-site installation and setup services, post-sale support and break/fix. As with all D&H professional services, VAR and MSP partners can leverage D&H to augment their technical skills, geographic reach and scale by branding these project services as their own.

Looking Ahead

Bystrak gazed into his crystal ball for 2021 for us and shares what he sees for the next year.

Remote work and education will continue after the pandemic is over. He expects to see a continued adoption of technologies that support remote workers.

The need for security will continue to be strong throughout the new year. “People are constantly finding new ways to breach technology. We’ll be offering security solutions in our managed services,” he said.

Esports, which is unique to D&H, is expected to grow in the education vertical.

And cloud as a delivery model will grow as more technology is delivered in the cloud. “Whether you’re talking about software or security solutions delivered via the cloud, or you’re seeing more companies move workloads to the cloud such as Microsoft Azure.”

Dec 15

MSP 501 Profile: Tekie Geek on Ripping Down the Ladder and the Pursuit of Entrepreneurship

By | Managed Services News

President Mike Bloomfield talks about growing his company, the allure of entrepreneurship and … the flux capacitor.

Company Name: Tekie Geek
Company MSP 501 Rank: 248
President Geek: Mike Bloomfield
Headquartered: Staten Island, New York

Primary Services:

  • Managed services
  • Business continuity
  • Data backup
  • Cloud solutions
  • Network security
  • Network design
  • Health care IT
  • Law IT
  • Server and workstation support

Twitter: @tekiegeek

The entrepreneurial force has been strong with Mike Bloomfield, founder and president of MSP 501 winner Tekie Geek, ever since he can remember. Bloomfield can trace this spark back to his middle school days, where he started his own street-sweeping business on the mean streets of NYC. 

Fast-forward a few years, and the wonderfully geeky company is flourishing, earning it a spot at No. 248 on the 2020 MSP 501 list.  

We sat down with Bloomfield to chat about how he got his start, how the business has evolved, and how he defines the road to entrepreneurial success.

Tekie Geek's Mike Bloomfield

Tekie Geek’s Mike Bloomfield

One could argue, though, that where they’re going, they don’t need … roads.

Channel Futures: What is one thing you wish vendors would do that they don’t?

Mike Bloomfield: I want to start by saying that there are a handful of vendors in the IT space who are amazing, and I would consider actual partners to my business. Without naming these vendors, I would say that they truly have my business success in their core values. They do not treat you like just a number, which is one thing we find in many vendor relationships.

When a vendor treats you just like a number, locks you into long-term contracts, and makes it nearly impossible to leave even after your contract is up, it can be maddening. For those vendors that understand what most MSPs understand, we do not want clients who do not want us — this is a toxic relationship. Vendors should learn from this and make it easy when things aren’t right to part ways as friends because you never know what tomorrow will bring.

Thank you to those vendors who truly treat us as partners. You are the reason that the channel is what it is! These are the vendors that we love to have a drink with at a conference, bump into on the lobby floor and just talk about life, and answer whenever they call.

CF: If you could go back to one technological point in time, what would it be and why? 

MB: Nov. 5, 1955. This has to be one of the most important dates in history, as it is the day that Doc Brown first envisioned the flux capacitor when he slipped off of his toilet bowl while hanging a picture and hit his head on the sink. That would be quite something to witness, wouldn’t it?

Wait, that isn’t real? Well if it has to be a real period in history, I would love to go and witness …

Dec 15

Robert DeMarzo Joins Channel Futures & Channel Partners

By | Managed Services News

The well-known and respected industry veteran will be content lead for media and events.

Informa Tech’s Channel Futures and Channel Partners welcome Robert DeMarzo as content lead for media and events.

Informa's Bob DeMarzo

Informa Tech’s Robert DeMarzo


DeMarzo is a high-tech veteran with extensive knowledge and background in the ICT sales channels and the trends defining midsize enterprises. He has spent his career connecting, informing and advancing executives in the IT industry spanning the vendor community, solution providers, MSPs, senior IT leaders, CIOs and emerging tech suppliers. He has been a leading voice in the channel for decades. 
 

 

At Informa, DeMarzo is responsible for leading the content strategy for the voice and data channel’s largest events and aligning that content with the industry’s leading channel websites, communities and publications.  

 

Informa Tech's Kelly Danziger

Informa Tech’s Kelly Danziger

“We are very excited to welcome Bob to our channel team,” said Kelly Danziger, general manager, Informa Tech, channel. “Bob’s distinguished career has centered on the technology channel. He is a recognized, respected channel community veteran who creates content platforms that help tech leaders advance their businesses. His deep longstanding relationships within the vendor, partner, distributor and analyst communities make him a sought-after thought leader and strategist. We can’t think of a more perfect appointment to the Channel Partners and Channel Futures team to lead our media and event content strategy.” 

 

Before joining the Informa team, DeMarzo served as senior vice president, event content and strategy at The Channel Company. Prior to that, he served in a variety of leadership roles as an editorial director, editor, publisher, strategist and writer. DeMarzo was also responsible for the content and strategic relationships for IT integrator, CEO, CIO, IT Security and emerging tech events under the XChange, Best of Breed, Midsize Enterprise Summit, Women of the Channel and IoT Connex brands. 

A Boost for the Informa Channel Team

JS Group's Janet Schijns

JS Group’s Janet Schijns

“During times of change you need strong, talented and trusted leadership to help lead the way in the channel,” said Janet Schijns, CEO of JS Group. “Informa has always been at the forefront of enabling that change and Bob DeMarzo is the type of leader who can ensure change for the good of the channel. He understands how to educate, empower and reach the channel. He has proven time and time again that he has what it takes to align with the channel’s growth plans, create communities and empower the right actions using events and content as his guide to achieve success. We now enter the age of DeMarzo: The team at JS Group couldn’t be more pleased to be part of the journey.”  

 

Xperteks' Marcial Velez

Xperteks’ Marcial Velez

“Our friends and colleagues of the MSP community are undergoing substantial changes to their businesses as we continue to forge through a period of unparalleled uncertainty,” said Marcial Velez, founder and CEO of Xperteks and Channel Futures MSP 501 winner. “Bob DeMarzo is one of the most respected leaders and a vocal advocate whose innovation and leadership represents a guiding light to the channel. DeMarzo is exactly what the Informa channel team needs to help our community connect with influencers, bolster our value and differentiate ourselves in the marketplace.” 

 

Forrester's Jay McBain

Forrester’s Jay McBain

“Seventy-six percent of CEOs thinking that their current business model will be unrecognizable in the next few years and ecosystems are the leading drivers of change,” said Jay McBain, principal analyst – channels, partnerships and alliances at Forrester. “Channel Partners has an excellent opportunity to be the connective tissue that brings together partners of all types, vendors and distribution to realize this future. Every company in every industry is becoming a technology company and Robert Demarzo understands these changes and can help all members of the community capture the opportunity ahead.” 

 

“The channel is emerging from 2020 stronger than ever. It faces an incredible period of opportunity and prosperity,” said DeMarzo. “At this moment, what every executive and organization in the ICT channel needs is leadership to accelerate growth by making the right decisions and avoiding missteps. That requires insight and passion. I am thrilled to play a pivotal role here at the Informa channel organization to help MSPs, agents and tech suppliers navigate the channel’s future in this unprecedented time. With the world’s largest channel events, most influential media properties and most dedicated peer-led communities, we will help all ICT professionals identify the right technologies, services, partnerships and strategies to advance their businesses.” 

Dec 15

D&H Distributing Ramps Up and Formalizes Professional Services

By | Managed Services News

Tiffany Ward, formerly with Synnex, heads up professional services.

D&H's Tiffany Ward

D&H’s Tiffany Ward

D&H Distribution on Thursday introduced D&H Professional Services led by recent hire, Tiffany Ward. The new professional services initiative formalizes and enhances existing offers and debuts one new services category – Managed Services.

D&H investment in beefing up its services got underway about a year ago. The distributor brought in Ward as director of professional services in August. Structurally, D&H’s Cloud Business Unit is now the D&H Cloud and Services Business Unit.

D&H's Jason Bystrak

D&H’s Jason Bystrak

“Tiffany brings a lot of services experience and distribution experience,” said Jason Bystrak, vice president, cloud and services business unit at D&H.  “She is the culmination of some of the planning we’ve done over the last 12 months and where we want to take our services business.”

A Closer Look

The distributor is focusing on these three areas of professional services: White Glove and Integration Services, Managed Services and Project Services. This is the beginning, more will follow.

White Glove and Integration Services are not new to D&H partners. What partners will notice is the expansion from activation and enrollments, especially for Google Chromebooks in K-12, to scaling-up to provide additional device enrollment, asset tagging, laser etching of hardware, and on-site assessments. As the pandemic drives up demands, especially in verticals such as education, fulfilling opportunities for Chromebook and device management deployments in the classroom is getting a welcomed boost.

D&H will offer comprehensive help desk services, plus a combination of hardware from top-tier manufacturers such as Lenovo and HP bundled with vital software and security services. The objective is to create turn-key solutions that add value for the end-user. And, customers can be pay via a monthly license.

“We’ll be expanding that further with investments in Microsoft’s autopilot program,” said Bystrak. “This is technology from Microsoft that allows for the remote application of licensing assignment and registration of devices, simplifying the process.”

New Managed Services

A new Managed Services offering will roll out in spring 2021. It will include five managed services: device management, device security, infrastructure management (data center services and network devices), infrastructure security and help desk services.

D&H will have technical consultants to help partners put together statements of work and SLAs using D&H’s managed services. Partners can white label the services and attach to the devices and infrastructure they sell. The goal is to help VARs kick-start a managed services and recurring revenue practice.

“I look at these managed services two ways. If you’re a VAR and you want to get into managed services you don’t have to hire a bunch of people to do it. You can partner with D&H and we’ll arrange the backend for those managed services to happen for you. If you’re an MSP who buys from D&H, we can give you additional scale.”

D&H already trains VARs on how to build an MSP practice, sell managed services and operate the practice.

More Formalization

D&H will be expanding and formalizing its existing project services capabilities in areas such as ProAV, Esports, cloud, data center and network infrastructure, and security.

New offerings include assessments, migrations, and on-site installation and setup services, post-sale support and break/fix. As with all D&H professional services, VAR and MSP partners can leverage D&H to augment their technical skills, geographic reach and scale by branding these project services as their own.

Looking Ahead

Bystrak gazed into his crystal ball for 2021 for us and shares what he sees for the next year.

Remote work and education will continue after the pandemic is over. He expects to see a continued adoption of technologies that support remote workers.

The need for security will continue to be strong throughout the new year. “People are constantly finding new ways to breach technology. We’ll be offering security solutions in our managed services,” he said.

Esports, which is unique to D&H, is expected to grow in the education vertical.

And cloud as a delivery model will grow as more technology is delivered in the cloud. “Whether you’re talking about software or security solutions delivered via the cloud, or you’re seeing more companies move workloads to the cloud such as Microsoft Azure.”

Dec 15

Robert DeMarzo Joins Channel Futures & Channel Partners

By | Managed Services News

The well-known and respected industry veteran will be content lead for media and events.

Informa Tech’s Channel Futures and Channel Partners welcome Robert DeMarzo as content lead for media and events.

Informa's Bob DeMarzo

Informa Tech’s Robert DeMarzo


DeMarzo is a high-tech veteran with extensive knowledge and background in the ICT sales channels and the trends defining midsize enterprises. He has spent his career connecting, informing and advancing executives in the IT industry spanning the vendor community, solution providers, MSPs, senior IT leaders, CIOs and emerging tech suppliers. He has been a leading voice in the channel for decades. 
 

 

At Informa, DeMarzo is responsible for leading the content strategy for the voice and data channel’s largest events and aligning that content with the industry’s leading channel websites, communities and publications.  

 

Informa Tech's Kelly Danziger

Informa Tech’s Kelly Danziger

“We are very excited to welcome Bob to our channel team,” said Kelly Danziger, general manager, Informa Tech, channel. “Bob’s distinguished career has centered on the technology channel. He is a recognized, respected channel community veteran who creates content platforms that help tech leaders advance their businesses. His deep longstanding relationships within the vendor, partner, distributor and analyst communities make him a sought-after thought leader and strategist. We can’t think of a more perfect appointment to the Channel Partners and Channel Futures team to lead our media and event content strategy.” 

 

Before joining the Informa team, DeMarzo served as senior vice president, event content and strategy at The Channel Company. Prior to that, he served in a variety of leadership roles as an editorial director, editor, publisher, strategist and writer. DeMarzo was also responsible for the content and strategic relationships for IT integrator, CEO, CIO, IT Security and emerging tech events under the XChange, Best of Breed, Midsize Enterprise Summit, Women of the Channel and IoT Connex brands. 

A Boost for the Informa Channel Team

JS Group's Janet Schijns

JS Group’s Janet Schijns

“During times of change you need strong, talented and trusted leadership to help lead the way in the channel,” said Janet Schijns, CEO of JS Group. “Informa has always been at the forefront of enabling that change and Bob DeMarzo is the type of leader who can ensure change for the good of the channel. He understands how to educate, empower and reach the channel. He has proven time and time again that he has what it takes to align with the channel’s growth plans, create communities and empower the right actions using events and content as his guide to achieve success. We now enter the age of DeMarzo: The team at JS Group couldn’t be more pleased to be part of the journey.”  

 

Xperteks' Marcial Velez

Xperteks’ Marcial Velez

“Our friends and colleagues of the MSP community are undergoing substantial changes to their businesses as we continue to forge through a period of unparalleled uncertainty,” said Marcial Velez, founder and CEO of Xperteks and Channel Futures MSP 501 winner. “Bob DeMarzo is one of the most respected leaders and a vocal advocate whose innovation and leadership represents a guiding light to the channel. DeMarzo is exactly what the Informa channel team needs to help our community connect with influencers, bolster our value and differentiate ourselves in the marketplace.” 

 

Forrester's Jay McBain

Forrester’s Jay McBain

“Seventy-six percent of CEOs thinking that their current business model will be unrecognizable in the next few years and ecosystems are the leading drivers of change,” said Jay McBain, principal analyst – channels, partnerships and alliances at Forrester. “Channel Partners has an excellent opportunity to be the connective tissue that brings together partners of all types, vendors and distribution to realize this future. Every company in every industry is becoming a technology company and Robert Demarzo understands these changes and can help all members of the community capture the opportunity ahead.” 

 

“The channel is emerging from 2020 stronger than ever. It faces an incredible period of opportunity and prosperity,” said DeMarzo. “At this moment, what every executive and organization in the ICT channel needs is leadership to accelerate growth by making the right decisions and avoiding missteps. That requires insight and passion. I am thrilled to play a pivotal role here at the Informa channel organization to help MSPs, agents and tech suppliers navigate the channel’s future in this unprecedented time. With the world’s largest channel events, most influential media properties and most dedicated peer-led communities, we will help all ICT professionals identify the right technologies, services, partnerships and strategies to advance their businesses.” 

Dec 15

D&H Distributing Ramps Up and Formalizes Professional Services

By | Managed Services News

Tiffany Ward, formerly with Synnex, heads up professional services.

D&H's Tiffany Ward

D&H’s Tiffany Ward

D&H Distribution on Thursday introduced D&H Professional Services led by recent hire, Tiffany Ward. The new professional services initiative formalizes and enhances existing offers and debuts one new services category – Managed Services.

D&H investment in beefing up its services got underway about a year ago. The distributor brought in Ward as director of professional services in August. Structurally, D&H’s Cloud Business Unit is now the D&H Cloud and Services Business Unit.

D&H's Jason Bystrak

D&H’s Jason Bystrak

“Tiffany brings a lot of services experience and distribution experience,” said Jason Bystrak, vice president, cloud and services business unit at D&H.  “She is the culmination of some of the planning we’ve done over the last 12 months and where we want to take our services business.”

A Closer Look

The distributor is focusing on these three areas of professional services: White Glove and Integration Services, Managed Services and Project Services. This is the beginning, more will follow.

White Glove and Integration Services are not new to D&H partners. What partners will notice is the expansion from activation and enrollments, especially for Google Chromebooks in K-12, to scaling-up to provide additional device enrollment, asset tagging, laser etching of hardware, and on-site assessments. As the pandemic drives up demands, especially in verticals such as education, fulfilling opportunities for Chromebook and device management deployments in the classroom is getting a welcomed boost.

D&H will offer comprehensive help desk services, plus a combination of hardware from top-tier manufacturers such as Lenovo and HP bundled with vital software and security services. The objective is to create turn-key solutions that add value for the end-user. And, customers can be pay via a monthly license.

“We’ll be expanding that further with investments in Microsoft’s autopilot program,” said Bystrak. “This is technology from Microsoft that allows for the remote application of licensing assignment and registration of devices, simplifying the process.”

New Managed Services

A new Managed Services offering will roll out in spring 2021. It will include five managed services: device management, device security, infrastructure management (data center services and network devices), infrastructure security and help desk services.

D&H will have technical consultants to help partners put together statements of work and SLAs using D&H’s managed services. Partners can white label the services and attach to the devices and infrastructure they sell. The goal is to help VARs kick-start a managed services and recurring revenue practice.

“I look at these managed services two ways. If you’re a VAR and you want to get into managed services you don’t have to hire a bunch of people to do it. You can partner with D&H and we’ll arrange the backend for those managed services to happen for you. If you’re an MSP who buys from D&H, we can give you additional scale.”

D&H already trains VARs on how to build an MSP practice, sell managed services and operate the practice.

More Formalization

D&H will be expanding and formalizing its existing project services capabilities in areas such as ProAV, Esports, cloud, data center and network infrastructure, and security.

New offerings include assessments, migrations, and on-site installation and setup services, post-sale support and break/fix. As with all D&H professional services, VAR and MSP partners can leverage D&H to augment their technical skills, geographic reach and scale by branding these project services as their own.

Looking Ahead

Bystrak gazed into his crystal ball for 2021 for us and shares what he sees for the next year.

Remote work and education will continue after the pandemic is over. He expects to see a continued adoption of technologies that support remote workers.

The need for security will continue to be strong throughout the new year. “People are constantly finding new ways to breach technology. We’ll be offering security solutions in our managed services,” he said.

Esports, which is unique to D&H, is expected to grow in the education vertical.

And cloud as a delivery model will grow as more technology is delivered in the cloud. “Whether you’re talking about software or security solutions delivered via the cloud, or you’re seeing more companies move workloads to the cloud such as Microsoft Azure.”

Dec 15

Robert DeMarzo Joins Channel Futures & Channel Partners

By | Managed Services News

The well-known and respected industry veteran will be content lead for media and events.

Informa Tech’s Channel Futures and Channel Partners welcome Robert DeMarzo as content lead for media and events.

Informa's Bob DeMarzo

Informa Tech’s Robert DeMarzo


DeMarzo is a high-tech veteran with extensive knowledge and background in the ICT sales channels and the trends defining midsize enterprises. He has spent his career connecting, informing and advancing executives in the IT industry spanning the vendor community, solution providers, MSPs, senior IT leaders, CIOs and emerging tech suppliers. He has been a leading voice in the channel for decades. 
 

 

At Informa, DeMarzo is responsible for leading the content strategy for the voice and data channel’s largest events and aligning that content with the industry’s leading channel websites, communities and publications.  

 

Informa Tech's Kelly Danziger

Informa Tech’s Kelly Danziger

“We are very excited to welcome Bob to our channel team,” said Kelly Danziger, general manager, Informa Tech, channel. “Bob’s distinguished career has centered on the technology channel. He is a recognized, respected channel community veteran who creates content platforms that help tech leaders advance their businesses. His deep longstanding relationships within the vendor, partner, distributor and analyst communities make him a sought-after thought leader and strategist. We can’t think of a more perfect appointment to the Channel Partners and Channel Futures team to lead our media and event content strategy.” 

 

Before joining the Informa team, DeMarzo served as senior vice president, event content and strategy at The Channel Company. Prior to that, he served in a variety of leadership roles as an editorial director, editor, publisher, strategist and writer. DeMarzo was also responsible for the content and strategic relationships for IT integrator, CEO, CIO, IT Security and emerging tech events under the XChange, Best of Breed, Midsize Enterprise Summit, Women of the Channel and IoT Connex brands. 

A Boost for the Informa Channel Team

JS Group's Janet Schijns

JS Group’s Janet Schijns

“During times of change you need strong, talented and trusted leadership to help lead the way in the channel,” said Janet Schijns, CEO of JS Group. “Informa has always been at the forefront of enabling that change and Bob DeMarzo is the type of leader who can ensure change for the good of the channel. He understands how to educate, empower and reach the channel. He has proven time and time again that he has what it takes to align with the channel’s growth plans, create communities and empower the right actions using events and content as his guide to achieve success. We now enter the age of DeMarzo: The team at JS Group couldn’t be more pleased to be part of the journey.”  

 

Xperteks' Marcial Velez

Xperteks’ Marcial Velez

“Our friends and colleagues of the MSP community are undergoing substantial changes to their businesses as we continue to forge through a period of unparalleled uncertainty,” said Marcial Velez, founder and CEO of Xperteks and Channel Futures MSP 501 winner. “Bob DeMarzo is one of the most respected leaders and a vocal advocate whose innovation and leadership represents a guiding light to the channel. DeMarzo is exactly what the Informa channel team needs to help our community connect with influencers, bolster our value and differentiate ourselves in the marketplace.” 

 

Forrester's Jay McBain

Forrester’s Jay McBain

“Seventy-six percent of CEOs thinking that their current business model will be unrecognizable in the next few years and ecosystems are the leading drivers of change,” said Jay McBain, principal analyst – channels, partnerships and alliances at Forrester. “Channel Partners has an excellent opportunity to be the connective tissue that brings together partners of all types, vendors and distribution to realize this future. Every company in every industry is becoming a technology company and Robert Demarzo understands these changes and can help all members of the community capture the opportunity ahead.” 

 

“The channel is emerging from 2020 stronger than ever. It faces an incredible period of opportunity and prosperity,” said DeMarzo. “At this moment, what every executive and organization in the ICT channel needs is leadership to accelerate growth by making the right decisions and avoiding missteps. That requires insight and passion. I am thrilled to play a pivotal role here at the Informa channel organization to help MSPs, agents and tech suppliers navigate the channel’s future in this unprecedented time. With the world’s largest channel events, most influential media properties and most dedicated peer-led communities, we will help all ICT professionals identify the right technologies, services, partnerships and strategies to advance their businesses.” 

>