Category Archives for "Managed Services News"

Jul 09

J.D. Power Business Wireline Satisfaction: AT&T Wins Big Again, CenturyLink Falls

By | Managed Services News

Verizon won the small business category again, and Cox made a strong showing.

Large enterprises are choosing AT&T as their preferred wireline carrier for the fourth year in a row in the latest J.D. Power rankings.

J.D. Power on Thursday revealed its 2021 U.S. Business Wireline Satisfaction study, which shows improvement across the board for telco providers. The average enterprise and small business customers both reported higher satisfaction.

J.D. Power’s Ian Greenblatt

“As restrictions ease, business customers continue to be highly satisfied with their broadband service’s alignment to their expectations,” said Ian Greenblatt, managing director at J.D. Power.

AT&T won two categories, while Verizon won the third. Cox Business turned heads by leapfrogging to score third place in two categories, including enterprise. On the other hand, CenturyLink (known in the enterprise segment as Lumen) struggled, losing footing in two categories.

The study also features Comcast Business, Spectrum Business and Frontier Business.

The study found an interesting trend about how customers wanted to communicate. Although respondents said they prefer email as their means of interfacing with the carrier, phone communication leads to higher satisfaction.

“If customer service representatives continue on their current path while maintaining focus on email, considering it is the preferred method of communication, then satisfaction will continue on this upward trend,” Greenblatt said.

Scroll through the 12 images above to see the precise rankings and a breakdown of how the companies have improved over the last eight years.

You can also check out last year’s business wireline rankings.

 

Jul 09

Kaseya VSA Supply Chain Attack Victims Now Face Phishing, Other Scams

By | Managed Services News

Spammers are taking advantage of the news about the ransomware attack.

Spammers are targeting victims of last weekend’s Kaseya VSA supply chain ransomware attack with phishing schemes and other malicious tactics.

The Kaseya VSA supply chain ransomware attack impacted about four-dozen customers. That includes 35 MSPs. About 1,500 of their customers also suffered.

In its latest alert to customers, Kaseya said spammers are using the news about the incident to send out fake email notifications that appear to be Kaseya updates.

“These are phishing emails that may contain malicious links and/or attachments,” it said. “Spammers may also be making phone calls claiming to be a Kaseya partner reaching out to help. Kaseya is not having any partners reach out. Do not respond to any phone calls claiming to be a Kaseya partner. Do not click on any links or download any attachments in emails claiming to be a Kaseya advisory.”

Moving forward, all new Kaseya email updates won’t contain any links or attachments, the company said.

Vulnerabilities Fixed

The attackers breached Kaseya VSA, just one of the company’s 27 modules. Kaseya VSA is its remote monitoring and management (RMM) service. All of the MSPs were using the VSA on-premises product.

VSA, both on-premises and SaaS, should be back Sunday afternoon. Both were previously expected to be back up this week.

In the meantime, Dan Timpson, Kaseya’s CTO, said the vulnerabilities that led to the attack have been fixed.

Kaseya's Dan Timpson

Kaseya’s Dan Timpson

“First and foremost from a software or code perspective, we have fixed the vulnerabilities in our software for on premises and our cloud,” he said. “We’ve documented the fixes and we’ve had those peer-reviewed by the external parties. We’re also looking at our internal process controls from deployment and how we deploy to the cloud, and we’ve updated our runbooks as a result. So in effect, what we’re doing as a company is adding a lot more rigor to our processes, our deployment, to the code base, to keep everyone safe and to improve the overall security posture of our products.”

The fact that the malicious hackers were only able to breach VSA was by design, Timpson said. With the IT Complete platform’s modular design, it will “segment and protect the rest of our customer population in those technologies.”

Jul 09

J.D. Power Business Wireline Satisfaction: AT&T Wins Big Again, CenturyLink Falls

By | Managed Services News

Verizon won the small business category again, and Cox made a strong showing.

Large enterprises are choosing AT&T as their preferred wireline carrier for the fourth year in a row in the latest J.D. Power rankings.

J.D. Power on Thursday revealed its 2021 U.S. Business Wireline Satisfaction study, which shows improvement across the board for telco providers. The average enterprise and small business customers both reported higher satisfaction.

J.D. Power’s Ian Greenblatt

“As restrictions ease, business customers continue to be highly satisfied with their broadband service’s alignment to their expectations,” said Ian Greenblatt, managing director at J.D. Power.

AT&T won two categories, while Verizon won the third. Cox Business turned heads by leapfrogging to score third place in two categories, including enterprise. On the other hand, CenturyLink (known in the enterprise segment as Lumen) struggled, losing footing in two categories.

The study also features Comcast Business, Spectrum Business and Frontier Business.

The study found an interesting trend about how customers wanted to communicate. Although respondents said they prefer email as their means of interfacing with the carrier, phone communication leads to higher satisfaction.

“If customer service representatives continue on their current path while maintaining focus on email, considering it is the preferred method of communication, then satisfaction will continue on this upward trend,” Greenblatt said.

Scroll through the 12 images above to see the precise rankings and a breakdown of how the companies have improved over the last eight years.

You can also check out last year’s business wireline rankings.

 

Jul 09

J.D. Power Business Wireline Satisfaction: AT&T Wins Big Again, CenturyLink Falls

By | Managed Services News

Verizon won the small business category again, and Cox made a strong showing.

Large enterprises are choosing AT&T as their preferred wireline carrier for the fourth year in a row in the latest J.D. Power rankings.

J.D. Power on Thursday revealed its 2021 U.S. Business Wireline Satisfaction study, which shows improvement across the board for telco providers. The average enterprise and small business customers both reported higher satisfaction.

J.D. Power’s Ian Greenblatt

“As restrictions ease, business customers continue to be highly satisfied with their broadband service’s alignment to their expectations,” said Ian Greenblatt, managing director at J.D. Power.

AT&T won two categories, while Verizon won the third. Cox Business turned heads by leapfrogging to score third place in two categories, including enterprise. On the other hand, CenturyLink (known in the enterprise segment as Lumen) struggled, losing footing in two categories.

The study also features Comcast Business, Spectrum Business and Frontier Business.

The study found an interesting trend about how customers wanted to communicate. Although respondents said they prefer email as their means of interfacing with the carrier, phone communication leads to higher satisfaction.

“If customer service representatives continue on their current path while maintaining focus on email, considering it is the preferred method of communication, then satisfaction will continue on this upward trend,” Greenblatt said.

Scroll through the 12 images above to see the precise rankings and a breakdown of how the companies have improved over the last eight years.

You can also check out last year’s business wireline rankings.

 

Jul 09

Kaseya Attack Sparks Customer Scrutiny of MSPs’ Internal Cybersecurity Practices

By | Managed Services News

The ransomware attack has forced MSPs to examine their own incident response capabilities, and those of their customers.

The feet of MSPs everywhere are being held to the fire after the Kaseya VSA supply chain ransomware attack last weekend. The attack breached about 50 customers, including 35 MSPs, and impacted up to 1,500 of their customers in way or another.

The breach understandably induced a shake-up in the industry. It caused many MSPs to take a hard and close look at their security stacks. It has also driven home the point, once again, that security is not just one product, initiative, service or solution. Creating a fabric of integrated and automated policies, procedures, along with project and managed security solutions, is the best defense.

We asked our 2021 MSP 501ers to weigh in on this issue. Curious about the impact the Kaseya breach had on MSP businesses, we wanted to know several things. Is this driving more customer engagement and peer-to-peer work? Furthermore, are MSPs fielding more customer calls? Are they sorting through which strategic infosec partnerships they should add to their portfolios?

Our slideshow above features our 501er commentary on the Kaseya ransomware attack. Are your experiences the same as your peers’?

Jul 09

Latest Netskope Funding Round Nets $300 Million on $7.5 Billion Valuation

By | Managed Services News

The round is more than double the company’s valuation from 18 months ago.

Netskope has raised $300 million in new funding, boosting the secure access service edge (SASE) provider’s valuation to $7.5 billion.

Existing investor ICONIQ Growth led the latest Netskope funding round. Also participating were all other major existing Netskope investors. They include Lightspeed Venture Partners, Accel, Sequoia Capital Global Equities, Base Partners, Sapphire Ventures and Geodesic Capital.

The round is more than double the company’s valuation from 18 months ago. Netskope also said it’s more than two times the valuation of SentinelOne’s last private financing round in advance of last week’s record IPO.

Netskope’s Security Cloud delivers a cloud-native SASE platform of technologies. The company’s SASE architecture also includes NewEdge. The private cloud allows secure access from any location to data, applications and websites.

Netskope Funding to Benefit Partners

Sanjay Beri is Netskope’s CEO and co-founder.

Netskope's Sanjay Beri

Netskope’s Sanjay Beri

“Partners are critical to Netskope’s business and go-to-market strategy,” he said. “The new financing will help us continue to innovate in the crucial areas of SASE and zero trust, and continue to provide the marketing and technical support partners need to better service their customers as they look to secure their cloud and edge environments.”

Netskope serves more than 1,500 customers globally. That includes nearly one-third of the Fortune 100.

“Netskope is already a leader in the SASE market, one whose total addressable market value is estimated to be more than $30 billion and is growing at 50% annually,” Beri said. “The company with the right platform, right partners and right team to execute is going to dominate the market.”

Netskope will continue advancing its offerings for partners, from education to digital-first campaigns, he said.

“By embedding partners into everything we do, we accelerate value for Netskope, for the partners, and ultimately our customers,” Beri said.

Will Griffith is founding partner of ICONIQ Growth.

Netskope is pointing the way to where cloud, networking, security and data protection are headed long-term,” he said.

Jul 09

J.D. Power Business Wireline Satisfaction: AT&T Wins Big Again, CenturyLink Falls

By | Managed Services News

Verizon won the small business category again, and Cox made a strong showing.

Large enterprises are choosing AT&T as their preferred wireline carrier for the fourth year in a row in the latest J.D. Power rankings.

J.D. Power on Thursday revealed its 2021 U.S. Business Wireline Satisfaction study, which shows improvement across the board for telco providers. The average enterprise and small business customers both reported higher satisfaction.

J.D. Power’s Ian Greenblatt

“As restrictions ease, business customers continue to be highly satisfied with their broadband service’s alignment to their expectations,” said Ian Greenblatt, managing director at J.D. Power.

AT&T won two categories, while Verizon won the third. Cox Business turned heads by leapfrogging to score third place in two categories, including enterprise. On the other hand, CenturyLink (known in the enterprise segment as Lumen) struggled, losing footing in two categories.

The study also features Comcast Business, Spectrum Business and Frontier Business.

The study found an interesting trend about how customers wanted to communicate. Although respondents said they prefer email as their means of interfacing with the carrier, phone communication leads to higher satisfaction.

“If customer service representatives continue on their current path while maintaining focus on email, considering it is the preferred method of communication, then satisfaction will continue on this upward trend,” Greenblatt said.

Scroll through the 12 images above to see the precise rankings and a breakdown of how the companies have improved over the last eight years.

You can also check out last year’s business wireline rankings.

 

Jul 09

J.D. Power Business Wireline Satisfaction: AT&T Wins Big Again, CenturyLink Falls

By | Managed Services News

Verizon won the small business category again, and Cox made a strong showing.

Large enterprises are choosing AT&T as their preferred wireline carrier for the fourth year in a row in the latest J.D. Power rankings.

J.D. Power on Thursday revealed its 2021 U.S. Business Wireline Satisfaction study, which shows improvement across the board for telco providers. The average enterprise and small business customers both reported higher satisfaction.

J.D. Power’s Ian Greenblatt

“As restrictions ease, business customers continue to be highly satisfied with their broadband service’s alignment to their expectations,” said Ian Greenblatt, managing director at J.D. Power.

AT&T won two categories, while Verizon won the third. Cox Business turned heads by leapfrogging to score third place in two categories, including enterprise. On the other hand, CenturyLink (known in the enterprise segment as Lumen) struggled, losing footing in two categories.

The study also features Comcast Business, Spectrum Business and Frontier Business.

The study found an interesting trend about how customers wanted to communicate. Although respondents said they prefer email as their means of interfacing with the carrier, phone communication leads to higher satisfaction.

“If customer service representatives continue on their current path while maintaining focus on email, considering it is the preferred method of communication, then satisfaction will continue on this upward trend,” Greenblatt said.

Scroll through the 12 images above to see the precise rankings and a breakdown of how the companies have improved over the last eight years.

You can also check out last year’s business wireline rankings.

 

Jul 09

J.D. Power Business Wireline Satisfaction: AT&T Wins Big Again, CenturyLink Falls

By | Managed Services News

Verizon won the small business category again, and Cox made a strong showing.

Large enterprises are choosing AT&T as their preferred wireline carrier for the fourth year in a row in the latest J.D. Power rankings.

J.D. Power on Thursday revealed its 2021 U.S. Business Wireline Satisfaction study, which shows improvement across the board for telco providers. The average enterprise and small business customers both reported higher satisfaction.

J.D. Power’s Ian Greenblatt

“As restrictions ease, business customers continue to be highly satisfied with their broadband service’s alignment to their expectations,” said Ian Greenblatt, managing director at J.D. Power.

AT&T won two categories, while Verizon won the third. Cox Business turned heads by leapfrogging to score third place in two categories, including enterprise. On the other hand, CenturyLink (known in the enterprise segment as Lumen) struggled, losing footing in two categories.

The study also features Comcast Business, Spectrum Business and Frontier Business.

The study found an interesting trend about how customers wanted to communicate. Although respondents said they prefer email as their means of interfacing with the carrier, phone communication leads to higher satisfaction.

“If customer service representatives continue on their current path while maintaining focus on email, considering it is the preferred method of communication, then satisfaction will continue on this upward trend,” Greenblatt said.

Scroll through the 12 images above to see the precise rankings and a breakdown of how the companies have improved over the last eight years.

You can also check out last year’s business wireline rankings.

 

Jul 09

CEO Coalition Goal: 1 Million Jobs for Black Americans Over 10 Years

By | Managed Services News

A number of OneTen’s 37 founding CEOs are from leading ICT companies.

CEO coalition OneTen is working to help Black talent reach its full potential. The group is combining the power of its membership to upskill, hire and promote one million Black Americans over the next 10 years into family-sustaining jobs with opportunities for advancement.

The membership of OneTen is comprised of leading executives and employers across a number of industries. They are taking action to make a meaningful, measurable and lasting systemic impact on racial and economic justice. This will help create a more equitable society. The organization connects employers with talent partners, leading nonprofits and other skill-credentialing organizations that support the development of diverse talent.

OneTen was founded in December 2020 by Ken Chenault, chairman and managing director of General Catalyst and former chairman and CEO of American Express; Ken Frazier, chairman and CEO of Merck; Charles Phillips, managing partner of Recognize, chairman of the Black Economic Alliance and former CEO of Infor; Ginni Rometty, executive chairman and former CEO of IBM; and Kevin Sharer, former chairman and CEO of Amgen and former faculty member at Harvard Business School. All five founders will serve on the board of OneTen along with other participating CEOs. Frazier and Rometty will serve as co-chairs.

An Increasingly Diverse Workforce

Merck's Ken Frazier

Merck’s Ken Frazier

“Our country’s workforce of the future will be an increasingly diverse one,” said Frazier. “Through the creation of one million jobs for Black Americans over the next 10 years, OneTen has the potential to address persistent intergenerational gaps in opportunity and wealth.”

IBM's Ginni Rometty

IBM’s Ginni Rometty

“OneTen links our companies with the critical work we know we need to do to improve racial equity in America,” said IBM’s Rometty. “This will not only help our individual companies, but by removing structural barriers that have disproportionately hindered Black Americans from joining the middle-class, it will also help lift all Americans”

A number of OneTen’s 37 founding CEOs and companies are leaders in the ICT industry. In addition to IBM, the membership includes Accenture, AT&T, Cisco, Comcast, HP and Verizon. The group welcomes additional members, including small and medium-size businesses, which power the majority of the U.S. economy.

A More Inclusive System

The CEO coalition recognizes that the current system is not inclusive enough. Systemic barriers have prevented many Black Americans from the opportunity to earn success. Therefore, the group has set out to help companies provide more equitable environments to drive better business outcomes and benefit all employees.

OneTen is cultivating an ecosystem that brings together major employers, in partnership with the nation’s leading nonprofits and other skill-credentialing organizations. They will create a more flexible talent pipeline and practices that will allow employees and employers to thrive by shifting to a skills-first paradigm.

Working with employers, education partners and upskilling partners, OneTen helps design educational and employment solutions. Their goal is to better develop, retain and advance diverse and underrepresented talent. And there is an explicit commitment to hire or promote Black Americans without four-year degrees.

 

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