Category Archives for "Managed Services News"

Jul 29

Dark Data Disconnect Puts Businesses in Danger

By | Managed Services News

Threats can come from both inside and outside of the organization.

A new survey reveals a major disconnect between C-suite executives and their IT teams when it comes to dark data visibility and security.

Exonar, a data discovery software provider, polled 500 IT pros in the United Kingdom. The survey focused on dark data. That’s information that organizations collect, process and store during regular business activities, but generally fail to use for other purposes.

Among the findings:

  • Eight out of 10 C-suite executives believe their organization can identify the dark data it holds. However, less than half of data managers agree.
  • Two-thirds say dark data poses a high risk to their organization. Despite this, only one in three businesses are taking active steps to gain visibility of their data.
  • One in three business owners believe their organization is just as focused on securing their data as on cybersecurity. Just 8% of IT managers agree.

Disconnect Blocks Proper Security

James McCarthy, Exonar‘s CMO, said this disconnect is dangerous.

Exonar's James McCarthy

Exonar’s James McCarthy

“When teams tasked with information security and protection aren’t on the same page about what the risks in unstructured data are, [you can’t take] the right action to protect the company’s most valuable assets,” he said. “Despite headline-grabbing data breaches and hacks hitting the news nearly every week, many organizations are still struggling to build greater resilience against the risks posed by cyberattacks. Every IT team I speak to knows the challenges they face. They don’t know what data they’ve got or how to find it.”

If businesses don’t address this issue, the data becomes a liability and a potential risk to organizations, McCarthy said.

A typical business’ unstructured information contains 42% confidential information, 1% sensitive personal information and 9% personally identifiable information.

“The major risk of dark data is the security threats it poses,” McCarthy said. “Dark or unstructured data is the point of weakness in any organization, leaving the business vulnerable and exposed.”

If you don’t see it, you can’t secure it, he noted.

Internal Threats

Meantime, threats can come from both inside and outside of the organization.

“Internal threats come from staff simply trying to get their jobs done fast,” McCarthy said. “They need to handle sensitive customer information. But it can very quickly end up in spreadsheets [that people] email around and save on local drives without any document password protection or encryption. External threat actors will find the weak spot in the network and, once inside, will spend time observing what happens, how data flows and where unprotected dark data is being stored.”

The disconnect between C-suite executives and IT teams poses many questions, he said.

“If the C-suite aren’t aware of the issues, how can they support their IT teams in solving them?” McCarthy said. “If the C-suite overestimate the current capabilities of their team, does this make them less aware of their organization’s vulnerabilities? A top-down strategy is vital for managing security risks, and ensuring that teams have the tools they need to drive the business forward.”

MSSPs Can Help

MSSPs and other cybersecurity providers offer an important service in helping to secure the systems that hold data, McCarthy said.

“Indeed, much of the conversation in information security teams focuses on the technology behind cybersecurity. ‘What technology [do we] need, where does it sit in the stack, and how do we reinforce it? And how do we keep our perimeters and clouds safe?’” he said. “But with the conversation so focused on how we keep the technology plumbed, patched and upgraded, it’s all too easy to lose focus on the importance of data itself.”

It is vitally important not to overlook the importance of data in cybersecurity, McCarthy said. You can’t secure what you can’t see, which makes data discovery a vital link for CISOs looking to secure their network, he said.

“Organizations that don’t index and understand their dark or unstructured data are potentially missing 92% of the data they need to protect,” McCarthy said. “This means businesses must move toward a more preemptive approach, discovering and securing information on the inside of the estate, so that even if someone does break into the network, they’ll have a much harder job unlocking what they find.”

‪“Confusion between teams over their ability to find and analyze dark data is understandable because so few organizations truly know what data they’ve got and where it is stored,” said Danny Reeves, Exonar’s CEO. “We hope that by identifying this disparity we can help organizations to address it.”

Jul 29

It’s 501 Somewhere: Michelle & Ray Orsini on Diversity in the Industry, Cloud Connections Summit

By | Managed Services News

Ray and Michelle Orsini, CEO and CFO of OIT, talk diversity in the industry and company culture in a COVID world.

Ray Orsini, CEO at OIT (Orsini IT) and Michelle Orsini, chief financial officer, have been in the game long enough to know that company culture is a huge part of business’ success. Particularly when face-to-face interactions are scarce, special attention must be paid. There are also a lot of conversations happening around diversity in the industry, and the channel as a whole.

OIT's Ray Orsini

OIT’s Ray Orsini

OIT's Michelle Orsini

OIT’s Michelle Orsini

We at Channel Partners and Channel Futures are strong supporters of the Black Lives Matter movement. And we just came out with a statement outlining that support. Michelle, a Latina in tech, shares her thoughts on where the industry stands and her hopes for the future.

Channel Futures is dedicated to fostering an atmosphere of diversity and inclusion in the channel and the technology community. Thus, we are featuring content around topics of race, diversity and inclusion to spur discussion of these important subjects. Visit our webpage dedicated to diversity and inclusion.

In this installment of “It’s 501 Somewhere,” Michelle and Ray talk frankly about their company culture, diversity in the industry, and their Cloud Connections Summit.

Jul 29

It’s 501 Somewhere: Michelle & Ray Orsini on Diversity in the Industry, Cloud Connections Summit

By | Managed Services News

Ray and Michelle Orsini, CEO and CFO of OIT, talk diversity in the industry and company culture in a COVID world.

Ray Orsini, CEO at OIT (Orsini IT) and Michelle Orsini, chief financial officer, have been in the game long enough to know that company culture is a huge part of business’ success. Particularly when face-to-face interactions are scarce, special attention must be paid. There are also a lot of conversations happening around diversity in the industry, and the channel as a whole.

OIT's Ray Orsini

OIT’s Ray Orsini

OIT's Michelle Orsini

OIT’s Michelle Orsini

We at Channel Partners and Channel Futures are strong supporters of the Black Lives Matter movement. And we just came out with a statement outlining that support. Michelle, a Latina in tech, shares her thoughts on where the industry stands and her hopes for the future.

Channel Futures is dedicated to fostering an atmosphere of diversity and inclusion in the channel and the technology community. Thus, we are featuring content around topics of race, diversity and inclusion to spur discussion of these important subjects. Visit our webpage dedicated to diversity and inclusion.

In this installment of “It’s 501 Somewhere,” Michelle and Ray talk frankly about their company culture, diversity in the industry, and their Cloud Connections Summit.

Jul 29

Racism Still Alive and Well When Tech Industry Speakers Take the Stage

By | Managed Services News

There are still industry event-goers who openly say they are surprised when a minority takes the stage.

JS Group's Janet Schijns

Janet Schijns

This is what great looks like — my friend and industry associate Will Harris. Will has built a prestigious and successful career as a speaker, marketer, and sales leader in our industry despite all of the obstacles thrown in his way. He gives back through his charity, benefiting thousands of people in need annually. He is truly a leader among leaders. And yet, he still faces racism even with his stellar reputation, large following and band of industry supporters like myself.

The first time I saw Will speak in our industry was the late ’90s. I was sitting next to a member of our technology channel who turned to me and said, “Will Harris is Black? I didn’t see that coming. When I saw his name, I guess they had to find someone like him to speak.” I was speechless for a moment, but then stammered through trying to explain to the person that no, they weren’t picking speakers that way, and that Will had earned that spot because he had a valuable message — which I knew at the time because he was part of my team.

You could feel the judgment, frankly, in the room as Will took the stage. None of the other speakers had faced, in my opinion, such a tough crowd. Suffice to say, my words did nothing to change my seatmate’s mind, but Will did change everyone’s mind. He blew it out of the park; he was the best speaker that event audience had ever seen, and in the end he got a standing ovation, even from my previously doubting seatmate who went on to hire Will to speak at one of his events. Will has always excelled in this setting, but my heart bled thinking that he had to not only battle through the stagefright we all have, but also had to be better than anyone else just to prove himself worthy. Completely unacceptable.

Channel Partners and Channel Futures commit to fostering an atmosphere of diversity and inclusion in the channel and the technology community as a whole. Thus, we are featuring news articles, first-person accounts and strategies around topics of race, diversity and inclusion to spur discussion of these important subjects. So visit our webpage dedicated to the topic.
Willpower Consulting's Will Harris

Will Harris

Fast-forward to 2020. This same amazing speaker and leader, Will Harris, is now a keynote speaker for Channel Partners Virtual, Sept. 8-10. And again, a member of our own industry said, “Well, I guess they needed a black guy.” This time I was not speechless; in fact, just the opposite. I showed him Will’s accomplishments, his achievements, and his accolades. And then I said, “Let’s check the rest of the speakers together to see if they are qualified enough for you not to think they got on because of their demographic.”

Well, that changed the discussion pretty radically and ended with this person apologizing. We had a multiple-hours discussion about how we all need to do better, be better and support others better if we want our channel to change.

So I challenge each of you — what lens do you use to judge talent? Do you look for people who look like you, or widen the aperture and look for and celebrate genius like Will? Together we can change the course of our industry and welcome diversity. My road map for success:

  1. Speak up when you hear or see racism; don’t leave it for someone else to take action. Do it yourself.
  2. Be respectful in your challenge, but stand up and be heard. Remember, an argument doesn’t generally change things, but a healthy dialogue can work wonders.
  3. Think about your own conscious and unconscious biases. How do they negatively impact your business? The industry?

I for one am proud to know and work with Will Harris. Shouldn’t you be too?

Jul 29

It’s 501 Somewhere: Michelle & Ray Orsini on Diversity in the Industry, Cloud Connections Summit

By | Managed Services News

Ray and Michelle Orsini, CEO and CFO of OIT, talk diversity in the industry and company culture in a COVID world.

Ray Orsini, CEO at OIT (Orsini IT) and Michelle Orsini, chief financial officer, have been in the game long enough to know that company culture is a huge part of business’ success. Particularly when face-to-face interactions are scarce, special attention must be paid. There are also a lot of conversations happening around diversity in the industry, and the channel as a whole.

OIT's Ray Orsini

OIT’s Ray Orsini

OIT's Michelle Orsini

OIT’s Michelle Orsini

We at Channel Partners and Channel Futures are strong supporters of the Black Lives Matter movement. And we just came out with a statement outlining that support. Michelle, a Latina in tech, shares her thoughts on where the industry stands and her hopes for the future.

Channel Futures is dedicated to fostering an atmosphere of diversity and inclusion in the channel and the technology community. Thus, we are featuring content around topics of race, diversity and inclusion to spur discussion of these important subjects. Visit our webpage dedicated to diversity and inclusion.

In this installment of “It’s 501 Somewhere,” Michelle and Ray talk frankly about their company culture, diversity in the industry, and their Cloud Connections Summit.

Jul 29

It’s 501 Somewhere: Michelle & Ray Orsini on Diversity in the Industry, Cloud Connections Summit

By | Managed Services News

Ray and Michelle Orsini, CEO and CFO of OIT, talk diversity in the industry and company culture in a COVID world.

Ray Orsini, CEO at OIT (Orsini IT) and Michelle Orsini, chief financial officer, have been in the game long enough to know that company culture is a huge part of business’ success. Particularly when face-to-face interactions are scarce, special attention must be paid. There are also a lot of conversations happening around diversity in the industry, and the channel as a whole.

OIT's Ray Orsini

OIT’s Ray Orsini

OIT's Michelle Orsini

OIT’s Michelle Orsini

We at Channel Partners and Channel Futures are strong supporters of the Black Lives Matter movement. And we just came out with a statement outlining that support. Michelle, a Latina in tech, shares her thoughts on where the industry stands and her hopes for the future.

Channel Futures is dedicated to fostering an atmosphere of diversity and inclusion in the channel and the technology community. Thus, we are featuring content around topics of race, diversity and inclusion to spur discussion of these important subjects. Visit our webpage dedicated to diversity and inclusion.

In this installment of “It’s 501 Somewhere,” Michelle and Ray talk frankly about their company culture, diversity in the industry, and their Cloud Connections Summit.

Jul 29

It’s 501 Somewhere: Michelle & Ray Orsini on Diversity in the Industry, Cloud Connections Summit

By | Managed Services News

Ray and Michelle Orsini, CEO and CFO of OIT, talk diversity in the industry and company culture in a COVID world.

Ray Orsini, CEO at OIT (Orsini IT) and Michelle Orsini, chief financial officer, have been in the game long enough to know that company culture is a huge part of business’ success. Particularly when face-to-face interactions are scarce, special attention must be paid. There are also a lot of conversations happening around diversity in the industry, and the channel as a whole.

OIT's Ray Orsini

OIT’s Ray Orsini

OIT's Michelle Orsini

OIT’s Michelle Orsini

We at Channel Partners and Channel Futures are strong supporters of the Black Lives Matter movement. And we just came out with a statement outlining that support. Michelle, a Latina in tech, shares her thoughts on where the industry stands and her hopes for the future.

Channel Futures is dedicated to fostering an atmosphere of diversity and inclusion in the channel and the technology community. Thus, we are featuring content around topics of race, diversity and inclusion to spur discussion of these important subjects. Visit our webpage dedicated to diversity and inclusion.

In this installment of “It’s 501 Somewhere,” Michelle and Ray talk frankly about their company culture, diversity in the industry, and their Cloud Connections Summit.

Jul 29

Juniper Networks Expands Mist AI to the WAN

By | Managed Services News

Marvis, the Juniper Mist virtual network assistant, becomes chatty.

Juniper Networks on Wednesday said its AI-driven enterprise now extends to the WAN. This is the fourth expansion of the Juniper Mist technology that brings artificial intelligence to the LAN, WLAN, security and now, the WAN.

Juniper Mist WAN Assurance is part Juniper’s AI-driven enterprise strategy, or the client to cloud automation experience. This experience begins with WI-Fi Assurance. This makes Wi-Fi predictable, reliable and measurable.

Next is Wired Assurance. It delivers reliable wired experiences. In February, Juniper announced updates to its Juniper Connected Security strategy. Referred to as a threat-aware network, Juniper offers deep network visibility and security policy enforcement to all connection points across the network.

Christian Gilby is senior director of product marketing with Mist, a Juniper company.

Mist Systems' Christian Gilby

Mist Systems’ Christian Gilby

“This fourth iteration of the AI-driven enterprise is about the WAN,” Gilby told Channel Futures. “So we’re extending Mist AI to the WAN, or SD-WAN space, which is another challenging area as you look at networking.”

That challenge is businesses having connections for multiple branch sites going over the internet, and getting insight to understand the user experience across that link.

“From the network evolution perspective, we started from the edge and now we’re working our way in,” he said.

WAN Assurance Shifts Focus to the User

Juniper Networks' WAN Assurance User Insight graphicJuniper Mist WAN Assurance brings AI-driven insights for the WAN and branch to Juniper’s secure SD-WAN solution. The goal is to shift the focus from network and application behavior to actual user experiences.

Here’s more about the Juniper Mist WAN Assurance cloud-based service:

  • It streams key telemetry data from Juniper SRX devices to the Mist AI engine in the cloud to enable customizable WAN service levels that are used to optimize user experiences.
  • It works in conjunction with Marvis, the virtual network assistant, to correlate events across the LAN, WLAN and WAN. This provides rapid fault isolation and resolution across all domains.
  • It enables proactive actions as a result of anomaly detection with automated workflows, with an eye toward completely self-driving networks from client to cloud.

The extension to Marvis is a conversational interface that streamlines operations. The Marvis enhancement uses two new technologies — natural language understanding and knowledge graphs. The knowledge graph is a data science tool that allows Marvis to navigate the data sets faster.

“Our view on the conversational interface is that ultimately this can evolve to become part of an IT team,” said Gilby. “If you look at trends in the market today, there’s mobile — that’s been a trend for quite some time; IoT; and there are more devices coming into the enterprise. And it’s more challenging to support those [devices]. IT teams are pressured on budget. And you can’t double the number of support staff as you double the number of devices coming in. That’s where we believe AI is critical.”

More About Marvis

Juniper Networks' Mist AI Marvis Interface

Courtesy: Juniper Networks

Here are the enhancements to Marvis, the interactive IT assistant for insight and troubleshooting.

  • Deduces the intent behind the questions and provides valuable results based on its access to a large knowledge base. This includes interactive queries to drill down further based on suggested next steps.
  • Allows users to give feedback on whether Marvis answered the right question or gave the correct root cause. This allows Marvis to continuously learn, which is a key requirement for AI-driven support.
  • Built using open APIs, allowing it to communicate with existing chatbots as needed.

Dartmouth College uses Marvis. As a result, the school saves 90% in …

Jul 29

It’s 501 Somewhere: Michelle & Ray Orsini on Diversity in the Industry, Cloud Connections Summit

By | Managed Services News

Ray and Michelle Orsini, CEO and CFO of OIT, talk diversity in the industry and company culture in a COVID world.

Ray Orsini, CEO at OIT (Orsini IT) and Michelle Orsini, chief financial officer, have been in the game long enough to know that company culture is a huge part of business’ success. Particularly when face-to-face interactions are scarce, special attention must be paid. There are also a lot of conversations happening around diversity in the industry, and the channel as a whole.

OIT's Ray Orsini

OIT’s Ray Orsini

OIT's Michelle Orsini

OIT’s Michelle Orsini

We at Channel Partners and Channel Futures are strong supporters of the Black Lives Matter movement. And we just came out with a statement outlining that support. Michelle, a Latina in tech, shares her thoughts on where the industry stands and her hopes for the future.

Channel Futures is dedicated to fostering an atmosphere of diversity and inclusion in the channel and the technology community. Thus, we are featuring content around topics of race, diversity and inclusion to spur discussion of these important subjects. Visit our webpage dedicated to diversity and inclusion.

In this installment of “It’s 501 Somewhere,” Michelle and Ray talk frankly about their company culture, diversity in the industry, and their Cloud Connections Summit.

Jul 29

It’s 501 Somewhere: Michelle & Ray Orsini on Diversity in the Industry, Cloud Connections Summit

By | Managed Services News

Ray and Michelle Orsini, CEO and CFO of OIT, talk diversity in the industry and company culture in a COVID world.

Ray Orsini, CEO at OIT (Orsini IT) and Michelle Orsini, chief financial officer, have been in the game long enough to know that company culture is a huge part of business’ success. Particularly when face-to-face interactions are scarce, special attention must be paid. There are also a lot of conversations happening around diversity in the industry, and the channel as a whole.

OIT's Ray Orsini

OIT’s Ray Orsini

OIT's Michelle Orsini

OIT’s Michelle Orsini

We at Channel Partners and Channel Futures are strong supporters of the Black Lives Matter movement. And we just came out with a statement outlining that support. Michelle, a Latina in tech, shares her thoughts on where the industry stands and her hopes for the future.

Channel Futures is dedicated to fostering an atmosphere of diversity and inclusion in the channel and the technology community. Thus, we are featuring content around topics of race, diversity and inclusion to spur discussion of these important subjects. Visit our webpage dedicated to diversity and inclusion.

In this installment of “It’s 501 Somewhere,” Michelle and Ray talk frankly about their company culture, diversity in the industry, and their Cloud Connections Summit.

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