Category Archives for "Managed Services News"

Nov 03

AT&T Partners Weigh Cybersecurity Challenges, AppSmart Teams with Dropbox

By | Managed Services News

Channel partners are examining how they fit into the cybersecurity landscape, according to AT&T executives.

It almost goes without saying that COVID-19 created a new set of challenges for businesses. Chris Jones, associate vice president of channel Sales for the AT&T Alliance Channel and ACC Business, said the exodus to remote work created problems for the traditional security apparatus.

AT&T's Chris Jones

AT&T’s Chris Jones

“Companies all over the country picked up employees and sent them all over the place. And that took the historically locked up security profile of an enterprise and turned it on its head, with all your employees walking out of the building with their computers and setting up at home or wherever,” Jones said. “And I think it created a really an incredible opportunity for the hacker community.”

5G Security

Theresa Lanowitz, head of evangelism for AT&T Cybersecurity, spoke on Tuesday at the Channel Partners Conference & Expo about security risks. Lanowitz shared data regarding how prospective customers feel about cybersecurity, particularly as it pertains to 5G and mobility.

One key data point is that people are divided on how inherently secure 5G is. AT&T found that 50% of people consider 5G to be secure from the outset. The other 50% worry about how 5G will create an expanded attack surface by enabling new IoT devices.

Lanowitz compared 5G security to trends in public cloud security 10 years ago.

Lanowitz, Theresa_AT&T

AT&T Cybersecurity’s Theresa Lanowitz

“Many organizations would say, I’m running on my favorite public cloud platform. Therefore I don’t have to worry about securing my applications.’ We all know that that was not the answer. So we saw this advent of a shared responsibility model for the cloud. We now have to call for the shared responsibility model for 5G as we embark on this new generation,” Lanowitz said.

Jones said he has seen an uptick in AT&T partners that are selling cybersecurity services.

“As we have those conversations, the opportunities that are presenting themselves are amazing,” Jones told Channel Futures.

AppSmart Adds DropBox

AppDirect announced that the AppSmart marketplace now includes the Dropbox product suite. Channel partners can resell or refer Dropbox’s cloud storage and file synchronization offerings.

AppSmart executives said agreement helps partners offer a more complete portfolio. For example, one technology advisor had been helping a customer adopt UCaaS, CCaaS and security offerings.

AppDirect's Dan Saks

AppDirect’s Dan Saks

“And as they’re getting to security, they preach conversations around backup, sharing and collaboration,” AppDirect President and Co-CEO Daniel Saks told Channel Futures. “And that’s where AppSmart’s prowess comes in with our  native cloud solutions.”

Saks said he has known the DropBox team since the company’s inception. Moreover, DropBox has teamed up with AppDirect in the past. Now that partnership is expanding to AppSmart and its channel partners.

“One of the things that they’re always looking for is new and unique opportunities to meet business customers. And this channel community has access to a very different type of customer than they would not normally be able to access,” Saks told Channel Futures.

McClure, Deb_Dropbox

Dropbox’s Deb McClure

Deb McClure, Dropbox’s vice president of sales for the Americas at Dropbox, said the company relies on strategic channel partners to go to market quickly.

“With AppSmart, Dropbox solutions are available on a leading marketplace for cloud services with a large and growing base of technology advisors and end users,” McClure said.

The agreement will expand in early 2022 beyond AppSmart advisors to include “any merchant who uses AppDirect.”

AppSmart last month expanded its relationship with Google partnership to include Google Cloud Platform (GCP). GCP joins AWS Elastic Compute Cloud and Microsoft Azure on the AppSmart marketplace.

 

 

Nov 03

AT&T Partners Weigh Cybersecurity Challenges, AppSmart Teams with Dropbox

By | Managed Services News

Channel partners are examining how they fit into the cybersecurity landscape, according to AT&T executives.

It almost goes without saying that COVID-19 created a new set of challenges for businesses. Chris Jones, associate vice president of channel Sales for the AT&T Alliance Channel and ACC Business, said the exodus to remote work created problems for the traditional security apparatus.

AT&T's Chris Jones

AT&T’s Chris Jones

“Companies all over the country picked up employees and sent them all over the place. And that took the historically locked up security profile of an enterprise and turned it on its head, with all your employees walking out of the building with their computers and setting up at home or wherever,” Jones said. “And I think it created a really an incredible opportunity for the hacker community.”

5G Security

Theresa Lanowitz, head of evangelism for AT&T Cybersecurity, spoke on Tuesday at the Channel Partners Conference & Expo about security risks. Lanowitz shared data regarding how prospective customers feel about cybersecurity, particularly as it pertains to 5G and mobility.

One key data point is that people are divided on how inherently secure 5G is. AT&T found that 50% of people consider 5G to be secure from the outset. The other 50% worry about how 5G will create an expanded attack surface by enabling new IoT devices.

Lanowitz compared 5G security to trends in public cloud security 10 years ago.

Lanowitz, Theresa_AT&T

AT&T Cybersecurity’s Theresa Lanowitz

“Many organizations would say, I’m running on my favorite public cloud platform. Therefore I don’t have to worry about securing my applications.’ We all know that that was not the answer. So we saw this advent of a shared responsibility model for the cloud. We now have to call for the shared responsibility model for 5G as we embark on this new generation,” Lanowitz said.

Jones said he has seen an uptick in AT&T partners that are selling cybersecurity services.

“As we have those conversations, the opportunities that are presenting themselves are amazing,” Jones told Channel Futures.

AppSmart Adds DropBox

AppDirect announced that the AppSmart marketplace now includes the Dropbox product suite. Channel partners can resell or refer Dropbox’s cloud storage and file synchronization offerings.

AppSmart executives said agreement helps partners offer a more complete portfolio. For example, one technology advisor had been helping a customer adopt UCaaS, CCaaS and security offerings.

AppDirect's Dan Saks

AppDirect’s Dan Saks

“And as they’re getting to security, they preach conversations around backup, sharing and collaboration,” AppDirect President and Co-CEO Daniel Saks told Channel Futures. “And that’s where AppSmart’s prowess comes in with our  native cloud solutions.”

Saks said he has known the DropBox team since the company’s inception. Moreover, DropBox has teamed up with AppDirect in the past. Now that partnership is expanding to AppSmart and its channel partners.

“One of the things that they’re always looking for is new and unique opportunities to meet business customers. And this channel community has access to a very different type of customer than they would not normally be able to access,” Saks told Channel Futures.

McClure, Deb_Dropbox

Dropbox’s Deb McClure

Deb McClure, Dropbox’s vice president of sales for the Americas at Dropbox, said the company relies on strategic channel partners to go to market quickly.

“With AppSmart, Dropbox solutions are available on a leading marketplace for cloud services with a large and growing base of technology advisors and end users,” McClure said.

The agreement will expand in early 2022 beyond AppSmart advisors to include “any merchant who uses AppDirect.”

AppSmart last month expanded its relationship with Google partnership to include Google Cloud Platform (GCP). GCP joins AWS Elastic Compute Cloud and Microsoft Azure on the AppSmart marketplace.

 

 

Nov 03

Cable Party Photos: Cablefinder, Partners Celebrate Together

By | Managed Services News

Partners and vendors gathered to celebrate their success selling connectivity Monday.

CHANNEL PARTNERS CONFERENCE & EXPO — Channel partners continue to generate revenue through cable and other connectivity services.

Cablefinder on Monday night hosted its cable party in Las Vegas during the Channel Partners Conference & Expo. Providers Comcast, Spectrum, Cox, Altice USA and Viasat sponsored. On the partner side, Intelisys, Avant, AppSmart, Innovative Business Solutions, Pax8 and TBI sponsored the event. These companies all utilize Cablefinder’s connectivity mapping solution, with the cablecos providing their information and the technology solutions brokerages white-labeling the tool for their partners.

Attendees grabbed a complimentary drink and viewed the Vegas skyline from the 64th floor of the Delano.

Scroll through the images above to see the familiar faces that attended the party.

Nov 03

Insight’s Stephen Moss: ‘The Word ‘Partner’ Has to Mean Partner’

By | Managed Services News

For a team to move forward, there must be clear communication and a clear understanding of everyone’s role.

CHANNEL PARTNERS CONFERENCE & EXPO–Insight’s Stephen Moss (pictured above onstage with Netfortris’ Raquel Wiley), senior vice president and general manager of Connected Workforce, understands the power of communications—between partners, with clients and in the areas where the two overlap.

Moss is a 32-year veteran of the tech industry. And on Wednesday, he took the stage at Channel Partners Conference & Expo with Raquel Wiley, vice president of marketing for NetFortris, to share some of the lessons he has learned during his career.

For Moss, two elements have been key, no matter what company he was working for or what position he held. The first is to always take care of his team. The second is working with clients, making sure they are connected to the right people on his team.

A Change in the Way Teams Meet

During the pandemic, Moss realized that there had to be a change in the way his team met. The format was different, for sure. Virtual rather than in-person. But more than that, he made sure that meetings went beyond just business discussions and included a “wellness check” of team members. What was going on, good and bad?

As a result, Insight saw a 65% increase in team involvement. Conversations became more transparent, making it possible for the team to grow together.

But business causes stress whether there’s a pandemic or not, so Moss is determined that the new expectations for meetings and the new ways in which team members communicate will be part of Insight’s “new normal.”

He is also determined that his team will focus on what they want to do, how they want to do it and the role that partners will play. Just as importantly, they will be clear on who and what those partners are. “Lots of time people talk about partners and treat them like suppliers,” Moss said. “The word ‘partner’ has to mean partner. And you have to define that yourself, with your team and with your partners.”

And what does Moss see as the key to effective recruiting, onboarding, revenue generation and retention? “Create wins in others. If you think about your clients’ success, your peers’ success and your teammates’ success ahead of your own, you become a winner as a leader.”

 

Nov 03

AT&T Partners Weigh Cybersecurity Challenges, AppSmart Teams with Dropbox

By | Managed Services News

Channel partners are examining how they fit into the cybersecurity landscape, according to AT&T executives.

It almost goes without saying that COVID-19 created a new set of challenges for businesses. Chris Jones, associate vice president of channel Sales for the AT&T Alliance Channel and ACC Business, said the exodus to remote work created problems for the traditional security apparatus.

AT&T's Chris Jones

AT&T’s Chris Jones

“Companies all over the country picked up employees and sent them all over the place. And that took the historically locked up security profile of an enterprise and turned it on its head, with all your employees walking out of the building with their computers and setting up at home or wherever,” Jones said. “And I think it created a really an incredible opportunity for the hacker community.”

5G Security

Theresa Lanowitz, head of evangelism for AT&T Cybersecurity, spoke on Tuesday at the Channel Partners Conference & Expo about security risks. Lanowitz shared data regarding how prospective customers feel about cybersecurity, particularly as it pertains to 5G and mobility.

One key data point is that people are divided on how inherently secure 5G is. AT&T found that 50% of people consider 5G to be secure from the outset. The other 50% worry about how 5G will create an expanded attack surface by enabling new IoT devices.

Lanowitz compared 5G security to trends in public cloud security 10 years ago.

Lanowitz, Theresa_AT&T

AT&T Cybersecurity’s Theresa Lanowitz

“Many organizations would say, I’m running on my favorite public cloud platform. Therefore I don’t have to worry about securing my applications.’ We all know that that was not the answer. So we saw this advent of a shared responsibility model for the cloud. We now have to call for the shared responsibility model for 5G as we embark on this new generation,” Lanowitz said.

Jones said he has seen an uptick in AT&T partners that are selling cybersecurity services.

“As we have those conversations, the opportunities that are presenting themselves are amazing,” Jones told Channel Futures.

AppSmart Adds DropBox

AppDirect announced that the AppSmart marketplace now includes the Dropbox product suite. Channel partners can resell or refer Dropbox’s cloud storage and file synchronization offerings.

AppSmart executives said agreement helps partners offer a more complete portfolio. For example, one technology advisor had been helping a customer adopt UCaaS, CCaaS and security offerings.

AppDirect's Dan Saks

AppDirect’s Dan Saks

“And as they’re getting to security, they preach conversations around backup, sharing and collaboration,” AppDirect President and Co-CEO Daniel Saks told Channel Futures. “And that’s where AppSmart’s prowess comes in with our  native cloud solutions.”

Saks said he has known the DropBox team since the company’s inception. Moreover, DropBox has teamed up with AppDirect in the past. Now that partnership is expanding to AppSmart and its channel partners.

“One of the things that they’re always looking for is new and unique opportunities to meet business customers. And this channel community has access to a very different type of customer than they would not normally be able to access,” Saks told Channel Futures.

McClure, Deb_Dropbox

Dropbox’s Deb McClure

Deb McClure, Dropbox’s vice president of sales for the Americas at Dropbox, said the company relies on strategic channel partners to go to market quickly.

“With AppSmart, Dropbox solutions are available on a leading marketplace for cloud services with a large and growing base of technology advisors and end users,” McClure said.

The agreement will expand in early 2022 beyond AppSmart advisors to include “any merchant who uses AppDirect.”

AppSmart last month expanded its relationship with Google partnership to include Google Cloud Platform (GCP). GCP joins AWS Elastic Compute Cloud and Microsoft Azure on the AppSmart marketplace.

 

 

Nov 03

Forrester’s Jay McBain: ‘There’s No Single Trusted Adviser Anymore’

By | Managed Services News

In the decade of the ecosystem, those advisers that become orchestrators could realize triple-digit growth.

CHANNEL PARTNERS CONFERENCE & EXPO – According to Forrester’s Jay McBain (pictured above addressing the Channel Partners audience), worldwide telco and tech spending will double in the next decade. But that growth, from $3.5 trillion to $7 trillion, will take place among “a ton of change.”

In “The Tech-Telco Tipping Point: Get Your Business Ready for the Decade of the Ecosystem,” his keynote at the Channel Partners Conference & Expo, McBain examined those changes. He also explained how they would both alter and emphasize the role of the channel.

Currently, 64% of the $3.5 trillion telco and tech spend comes through the indirect channel. But McBain believes that will change. “As we look toward the end of the decade, we’re starting to see some shift in the way money changes hands,” he said.

McBain predicts that 1/3 will flow from indirect, 1/3 from marketplaces and 1/3 from direct. But behind the scenes, the role of the indirect channel will become more important than ever.

“The channel for 40 years has been synonymous with the flow of money,” McBain said. “What isn’t talked about enough is that about 90% of that number is partner-assisted.”

For instance, Microsoft sales have always been more than 90% through the channel. “But now they talk about 96% partner-assisted,” McBain said, “They never talk about partner-sourced anymore.”

Similarly, Azure has grown by 50% per quarter for the last six quarters. Only about 30% of Azure growth is through the channel. But it’s 96% partner-assisted.

To illustrate the channel’s evolving and escalating role in the changing tech and telco buying journey, McBain created a Top 10 List of “uber-level” trends affecting the channel. While some trends are within the channel and some are not, McBain thinks “when you put these 10 things together, they’re going to be the most impactful thing in the next decade. And the companies that take advantage of these converging trends and accelerating trends will be the ones growing at triple digits.”

The Top 10 List

10. Tech Buying Is Changing; So Are Psychology, Behavior and Journey

“There’s a demographic shift happening for the first time in a long time,” McBain said. “The majority of buyers are going to be millennials within four years.” And technology buying is becoming more consumer-like, with buyers doing online research, reading reviews and watching video cookies.

9. End of the Cookie

Google and Apple recently announced they were eliminating the online cookies used to target and trace consumer behaviors. The companies that own 99% of mobility and 86% of desktop browsing share no longer tracking the buying journey will be huge for the industry. Indirect sellers will become vital for their influence.

8. 76% of CEOs Think Their Current Business Model Will Be Unrecognizable

Public and private companies alike are feeling pressure to think about subscription and consumption models and recurring revenue (which those in the telco market and the MSP market already know and already do.)

These companies cited the need to build teams to address all the facets of the ecosystem. They expect to move forward as part of a team.

7. The World Shifts to Subscription and Consumption Models

Cisco, Dell, Lenovo and IBM are following HPE in moving to a subscription-only model. Instead of one-time purchase fee, it’s now a monthly fee. Within a subscription economy, a subscription company is rated with the same type of metrics as an entity like Netflix. The focus is on the number of subscribers, churn rate, etc.

6. The Embedded/White-Labeled Future Replaces the SKU

Despite leading the field in the number of patents received for 28 straight years, IBM saw revenue drop for 10 straight years. They never monetized that innovation. In an inventive world, we’re not a product sales company anymore. Companies’ growth will come from driving adoption, deeper integrations and stickiness, and driving cross-sell/upsell/enrichment of other parts of their portfolios and other innovations.

5. Marketplaces Accelerate the Decline of Resell

McBain predicts that by the end of the decade, there will be 20 leading marketplaces that take 80% of the marketplace opportunities. The other 20% will go into a niche marketplace.

4. Marketplace Taxation Takes Center Stage

Taxation is now being closely examined. Microsoft lowered its taxation from 20% to 3%. Google followed…

Nov 03

Panel in Review: Everything Your Customers Won’t Tell You

By | Managed Services News

This panel sparked a lively discussion on leadership challenges and lessons learned from the pandemic.

CHANNEL PARTNERS CONFERENCE & EXPO — There is no doubt that CIO priorities have dramatically changed along with what IT leaders expect from strategic partners. We have all heard the clichés about digital business, disruption, transformation and work from home, but channel leaders need to understand what customers really want and need going forward. After all, IT leadership in 2022 is shaping up to look completely different than it has in the past based on all the lessons learned from the pandemic.

So what are the priorities of today’s customers, and what are the challenges they are facing? Where can partners truly add value, and what do they need to stop doing immediately?

As customers plan for 2022 and beyond, channel partners need to understand the high-impact trends, the business demands IT must respond to and the growth challenges those businesses have to face. And let’s not forget the constant cybersecurity threats they face every day. 

In a keynote panel entitled “Everything Your Customers Won’t Tell You, these challenges were addressed by four influential customers who shared their insight and wisdom with the aim of channel partners being able to strengthen relationships and attract new customers.

To discuss these topics were Scott Wessel, SVP and CIO at the MGM Resorts; Matt Pasco, vice president of technology for the Las Vegas Raiders; Gary Sorrentino, global deputy CIO of Zoom Video Communications; and Doug Pontious, CIO, CTO, and business intelligence and analytics executive. The panel was led by Bobby DeMarzo, VP of content at Informa Tech, the parent company of Channel Partners and Channel Futures.

How the Pandemic Changed Leadership Styles

Scott Wessel: We went from 10 people working from home to about 8,000 people working from home. It was rough at first; we had to find the right partners and vendor to link up with.

Gary Sorrentino: Our clients and our employees changed at the same time. We needed to keep clients connected to their companies. Their focus changed completely to “how do we help you?” How do we work with everyone to keep them connected? That was the first step, everything else fell into place after.

Matt Pasco: We had completed our move to cloud already. We had built the new [Allegiant] stadium, [home of the Raiders], which was interesting timing. For us, connectivity was at the forefront.

Doug Pontious: The whole pandemic — the first time in my career, I saw the opportunity to be the IT hero. I saw the opportunity to step in and be a part of a strategic discussion, and then figure out how to stay there. Partnerships — that’s where it’s at. 

Being An Adviser

Pasco: Technology has changed. It grows organically. We can shepherd the flock to something beneficial, but you can only suggest so much. You must listen and accept and then translate how they use those tools for security. How do we utilize our partners and their tools to their benefit? These are things that need to be top of mind.

Sorrentino: You must keep the partnership going — the good ones. It’s a two-way street. Be there on the journey throughout new functions and processes. 

Pontious: Ask your partners what you really want from a relationship — that’s step one. The CX and PX are so important. We need to have straight-through processing. You have to take problems and fix them, but you also want your customers to come to you with opportunities. Those are the partnerships to look for. 

Bearish or Bullish Approach to Spending

Sorrentino: The [metaphorical] plane is close to the ground. I think there will be a lot more decision making and on how we leverage spend the right way. 

Wessel: We look at the guest experience. Can we improve? What do we invest in to do that? Also, what do we invest in these properties? The Bellagio as an example. We just invested a ton of money running fiber through the hotel, which improves the guest experience. So, we look the pain points of the customer and how to address those.

Pontious: We have hired a whole squad to do UX. We have to aggressively go after digital transformation. We also have data actuaries. We’re looking to replace some of our major systems. That’s survival.

Nov 03

Storage Provider PikNik Nabs Channel Vet Michael Fair as CRO

By | Managed Services News

PikNik will be going mostly channel, providing opportunities for agents and MSPs.

CHANNEL PARTNERS CONFERENCE & EXPO — Channel vet Michael Fair, previously with Fusion Connect and Spectrum, has taken the role of chief revenue officer at storage provider PikNik.

PikNik's Michael Fair

PikNik’s Michael Fair

PikNik is the largest storage provider in North American for Filecoin, a distributed storage provider based on blockchain and cryptocurrency. Fair will be building out PikNik’s channel initiative.

Fair previously was Fusion Connect’s senior vice president of channels and alliances. He left that role in March.

Before that, he was vice president of channel alliances and national accounts at Spectrum. Moreover, he led partner programs at EarthLink and Qwest.

PikNik was founded in October 2020. This past February, it expanded its compute cluster and storage network into a data center footprint.

In a Q&A with Channel Futures, Fair talks about how channel will play a big role in PikNik’s future business.

Channel Futures: Why did you want to take this role with PikNik?

Michael Fair: I’ve been doing consulting for the past six seven months and been spending time in CCaaS, cybersecurity and then in what I’m calling this Web 3.0 infrastructure, which is based on emerging technologies that are decentralized versus centralized. And I kind of bumped into Filecoin, which is the currency behind Protocol Labs. And PikNik is the largest service provider in North America utilizing that technology.

CF: Is this role a departure for you from a technology aspect and what you’re doing?

MF: It’s kind of an expanded role as chief revenue officer. We’re going to be majority, if not entirely channel oriented, so selling through distribution channels. We’ll be selling through colocation providers and MSPs, as well as agents. There’s also kind of a dual channel strategy through multiple avenues to get to the end users. So that’s really the goal right now. So I’ve got full revenue responsibility as a global responsibility as well.

CF: Is channel now part of PikNik’s go to market, or will you be introducing that?

MF: It’s a very nascent technology right now so it’s a startup company. But it’s a very well-funded startup company. Its initial customers have mostly been like university archives, very deep backup storage, kind of in lieu of tape backup or … cloud storage. So the initial sales have been direct. With me coming on board, I’m going to be really focusing on a channel-only strategy going forward. It really has no direct salesforce. It’s really the CEO selling a couple of the largest original deals, but it’s really going to be a channel strategy.

CF: What kinds of opportunities will there be for the different partner types?

MF: For agents, it’s an immediate opportunity to bring their storage customers onto the PikNik infrastructure. That’ll be the first real target, agents that have university customers.

MSPs or colocation providers that sell storage today have an opportunity to adopt the Filecoin infrastructure and participate from that perspective. Think about this as the Uber or Airbnb of storage. It’s a decentralized capability that already is extremely disruptive. And much like other infrastructure type plays that are based on …

Nov 03

MSP Logically Continues Nationwide Expansion with Acquisition of Halski Systems

By | Managed Services News

MSP Logically today has continued its rapid expansion with the acquisition of Gainesville, Georgia-based Halski Systems.

Halski serves customers in the Southeast with a suite of services across more than 5,300 managed endpoints.

Michelle Accardi, CEO of Logically, told Channel Futures that Halski augments the company’s team in the region.

Logically's Michelle Accardi

Logically’s Michelle Accardi

She cited “a strong capability in helping customers leverage the cloud and achieve digital transformation.” These include skills in Citrix, Microsoft and unified communications, and a strong customer base.

Accardi also noted Halski’s “exceptional level of expertise across industries including manufacturing, construction, automotive, and healthcare, its largest vertical market.

“Bringing Halski onboard will take our customer service and retention, as well as our offerings of edge-to-endpoint services to the next level.”

Keep up with the latest channel-impacting mergers and acquisitions in our M&A roundup.

In a statement, Halski CEO Seth Seagraves said Logically shares the core values of scalable services and straightforward results.

He said Logically’s “can-do attitude” is “consistently focused on supporting customers with best-in-class solutions in mind. We couldn’t be more excited about the journey together.”

Acquisition Spree

Halski is MSP Logically’s fifth acquisition in nine months, and its 10th since 2019. It joins the previously announced Cerdant, Network Support Co (NSC) and NG2 in 2021, along with Personal Computer Resources (PCR) in December of 2020.

The acquisitions have been part of a larger strategy to enhance the Portland, Maine, company’s geographic presence throughout the United States.

“National scale with more diverse local talent that helps us provide the best service for our customers,” said Accardi.

The CEO said Halski will continue to service its local customers “but with the strength of national people, process and technology to offer even more capabilities to those customers.”

Accardi, who joined the fast-growing MSP in October, confirmed Logically will continue to look out for future acquisitions. In particular, “strong MSPs that operate in tangential regions and that can bring us either additional bench strength in the areas we already specialize or can introduce in new technologies that strengthen our portfolio.”

Logically has more than 1800 customers across North America.

 

Nov 03

Juniper Networks Announces New Wi-Fi 6E, AI and IoT Product Launches

By | Managed Services News

Halski is MSP’s fifth acquisition in nine months.

Juniper Networks announced new products at its 2021 Global Analyst, Influencer & Media Summit this week.

They include two new Wi-Fi 6E access points, an IoT Assurance service and a new support solution called Juniper Support Insights.

Juniper Support Insights features artificial intelligence (AI) and delivers visibility and insights across the vendor’s Junos portfolio. This is to make it easier for service providers, enterprises and partners to optimize the operation of their networks.

Juniper Networks' Derrell James

Juniper Networks’ Derrell James

Derrell James is EVP of Juniper Global Services. He said the use of data and automation are redefining how customer experience is delivered.

“Juniper Support Insights represents a major step forward in how we’re transforming services with a focus on personalized, proactive and predictive experience leveraging AI and cloud.”

Juniper AI-driven support simplifies connecting Junos-based customer platforms to the Juniper cloud. These include ACX Series, EX Series, MX Series, PTX Series, QFX Series and SRX Series. Data can be collected, correlated with Juniper-specific knowledge (known defects, contract status, End of Life/End of Support (EOL/EOS), product knowledge bases, security vulnerabilities). These can then be curated into actionable insights.

Current Juniper Care customers are automatically entitled to the value-added Juniper Support Insights option.

Additional digital support tools are available through Juniper Care. These include a personalized self-service portal, 24/7 digital assistant, service APIs for integration into third party systems, government support and partner renewals.

Wi-Fi 6E Launches

Additionally, Juniper Networks announced two new 6 GHz access points that leverage Mist AI. This aims to maximize Wi-Fi performance and capacity while simplifying IT operations.

Wi-Fi 6E is a new wireless standard that expands network capacity by making a larger amount of RF spectrum available in the 6 GHz range to add to the existing 2.4 GHz and 5 GHz bands.

To take advantage of Wi-Fi 6E, Juniper is announcing two new tri-band access points (APs), managed via the same Mist cloud and AI engine as the rest of the Juniper Mist portfolio. These are AP 45 – 2.4 GHz/5 GHz/6 GHz quad-radio, 4×4:4SS, vBLE array and AP 34 – 2.4 GHz/5 GHz/6 GHz quad-radio, 2×2:2SS, omni BLE.

Meanwhile, the new IoT Assurance service streamlines and scales the onboarding and securing of IoT devices without Network Access Control (NAC).

Many IoT devices do not support 802.1x, so they cannot be onboarded using traditional NAC solutions. Here they can be onboarded at cloud scale using private pre-shared keys (PPSK). This can be set up and administered using a self-serve programmable cloud portal.

Juniper Networks says it is “eliminating expensive third-party hardware and overlay software and enabling simple IoT onboarding via an intuitive cloud service.”

 

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