Category Archives for "Managed Services News"

Mar 16

ARG Expands Investment Portfolio with NextWave Acquisition

By | Managed Services News

ARG adds to its technology services expertise with the acquisition.

ARG, the Washington, D.C.,-based MSP, has acquired NextWave Technology Advisors, which calls North Carolina home.

ARG adds to its technology services expertise with the acquisition. NextWave helps CIOs, vice presidents and IT directors take action around their organizations’ telecommunications and IT needs.

ARG’s acquisitions include companies with specialties in cloud, SD-WAN and connectivity, collaboration, cybersecurity, telecom expense management and colocation.

NextWave is set to grow rapidly under CEO and technology advisor Adam Carreno’s continued leadership, the company said. Carreno joins ARG as a principal.

ARG didn’t disclose the financial details of the NextWave acquisition.

3-Pronged Strategy

Mike Shonholz is ARG’s chief revenue officer. He said the company’s strategy is three-pronged: to grow organically; diversify the segments and verticals it serves; and grow inorganically through acquisitions.

ARG's Mike Shonholz

ARG’s Mike Shonholz

“Our provider partners are seeing significant benefits from this strategy as a result of our expanded footprint and our standardized excellence in execution,” he said. “With our proven platform and processes in place, along with our incredible team, ARG is delivering more value and more revenue than ever before.”

Keep up with the latest channel-impacting mergers and acquisitions in our M&A roundup.

The enterprise space is starting to open up to the channel, Shonholz said.

“Reputation is everything in this space,” he said. “And the ability to execute for clients and ensure that solutions deliver the value expected is critical to success. This acquisition allows Adam to build on his expertise by taking advantage of ARG’s purpose-built platform to continue to drive success for his clients.”

Partners Win

ARG’s platform helps organizations make thoughtful decisions, Shonholz said.

“This accelerates the win for both clients, provider partners and our adviser partners,” he said. “Moving up market requires a high level of expertise, experience and data. ARG’s platform gives our clients, investments and partners a competitive advantage by allowing top consulting talent to leverage ARG’s sales methodology, product and analysis resources, and integrated Salesforce processes to speed delivery along with the industry’s top client expertise team to ensure success.”

Carreno sees the opportunity to add more value for his existing customers.

“One of the largest drivers for moving to ARG was the team’s relentless focus on providing clients with an exceptional experience,” he said. “We are excited to join ARG and work across the organization to elevate the experience and share in the success of our customers nationwide.”

Mar 16

How MSPs Can Show Their Value to Clients & Prospects

By | Managed Services News

As a managed service provider (MSP), you know that the value you provide to small and medium businesses (SMBs) is much more than just a product. Communicating this value isn’t always easy, but it’s critical for growing your business and maintaining good relationships with your clients.

Take a look at our one-pager, How MSPs Can Show Their Value to Clients and Prospects, where we cover:

  • Tips on how to show the value you bring to SMBs
  • The importance of talking about more than technology with your clients
  • How finding common ground with your clients helps them understand the value you bring
  • And more!

Sponsored by:

Mar 16

How MSPs Can Show Their Value to Clients & Prospects

By | Managed Services News

As a managed service provider (MSP), you know that the value you provide to small and medium businesses (SMBs) is much more than just a product. Communicating this value isn’t always easy, but it’s critical for growing your business and maintaining good relationships with your clients.

Take a look at our one-pager, How MSPs Can Show Their Value to Clients and Prospects, where we cover:

  • Tips on how to show the value you bring to SMBs
  • The importance of talking about more than technology with your clients
  • How finding common ground with your clients helps them understand the value you bring
  • And more!

Sponsored by:

Mar 16

Microsoft Apologizes for Teams, Exchange, M365 Service Outages

By | Managed Services News

Calling the outage “unacceptable,” Microsoft saw customers threaten to abandon their platforms.

Microsoft has apologized for Monday’s Azure AD outage, which brought down key online services including Teams, Exchange and SharePoint. The global outage locked customers out of Microsoft 365 applications and services, which all require Azure Active Directory authentication.

The outage appears to have begun Monday afternoon, lasting several hours. Microsoft said it restored services early Tuesday morning, though the company’s partner portal reported issues were continuing. Partners can investigate availability of services on the company’s Azure status site.

While it’s not clear how many customers and partners the outage impacted, complaints appeared from around the world. Besides Teams, Exchange and SharePoint, the outage impacted other Microsoft cloud services including Dynamics 365 and Power BI. Likewise, users were unable to access third-party apps that require Azure AD authentication.

Also, customers and managed service providers (MSPs) could not login to the Azure, Teams, Exchange, SharePoint and KeyVault admin portals. Microsoft issued its apology on the Azure Status History site, where it provided a preliminary route cause analysis (RCA).

“We understand how incredibly impactful and unacceptable this is and apologize deeply,” according to the post. “We are continuously taking steps to improve the Microsoft Azure Platform and our processes to help ensure such incidents do not occur in the future.”

Preliminary Route Cause of Outage

According to the preliminary RCA, the error happened when Microsoft rotated expired keys that enable Azure AD to use industry-standard encryption protocols such as OpenID. The automated update process triggered a bug, resulting in the incorrect removal of a critical authentication key. Consequently, the removal of that key locked customers and MSPs from logging into Azure AD.

Monday’s Microsoft Azure AD outage is the first since September when the software giant began the first phase of changes to its Service Trust Portal (STP). The removal of expired authentication keys triggered both outages, Microsoft said.

While Microsoft has completed that first phase, a “carefully staged” deployment is scheduled to be complete by midyear. Microsoft said once it fully deploys the STP, it will prevent the occurrence of Azure AD outages.

“That effort is progressing well,” according to Microsoft’s explanation. “Unfortunately, it did not help in this case as it provided coverage for token issuance but did not provide coverage for token validation as that was dependent on the impacted metadata endpoint.”

While such widespread outages are not common, Microsoft and other cloud services have experienced occasional service disruptions throughout the years. But since the pandemic that forced millions of workers around the world to become more reliant on key cloud services, outages have become more disruptive. Notably, the number of Microsoft Teams subscriptions has grown from 20 million to 115 million, according to the company.

Numerous Inquiries

Microsoft’s Azure Status Twitter feed was flooded with inquiries from partners and customers seeking to know when service would restore. Among them was software developer Matt Milner.

“Should I be worried when I log into the #Azure portal and none of my subscriptions or resources are listed and it’s prompting me to take a tour like some kind of noob?” Milner tweeted.

Business intelligence consultant Meagan Longoria also expressed her frustration.

“I’m not good at being patient,” Longora tweeted.

“Twiddling my thumbs ’cause Azure Active Directory is down … globally … again,” added Roy Jacob.

 

And some frustrated customers were threatening to move to another provider, such as Andrew Marks, who tweeted: “Hey @AzureSupport, when are you guys going to fix your services? Sincerely, Everybody who’s migrating to AWS.”

Microsoft said it is still investigating the route cause of the latest outage.

“A full RCA will be published when this is completed, or if any other substantive details emerge in the interim,” the company noted.

Mar 16

SaaS Alerts Funding Round Led by Several Industry Powerhouses

By | Managed Services News

A team of MSP veterans, including David Bellini and Gary Pica, touts a cybersecurity platform built for MSPs.

SaaS Alerts just closed a round of funding worth $1.2 million. The round was led by MSP industry veterans including Gary Pica, David Bellini, Adam Slutskin, Paul Cissel, Pete Peterson, Kevin Lancaster, Paul Brady, John Barrows and Michael France.

“The technology landscape has been evolving for a while, but the rate of change has been hastened by the pandemic. Now more than ever, MSPs need to realize the importance of protecting the SaaS applications which they and their customers use daily. Based on this transformation, I feel like SaaS Alerts is the right solution at the right time for the MSP community,” said David Bellini, co-founder of ConnectWise and CFO for ConnectOn.

SaaS Alerts' Jim Lippie

SaaS Alerts’ Jim Lippie

“When we started our fundraising efforts, it was important for us to bring in investors who truly understand the MSP industry and how it’s changing. We now feel like we have a dream team of investors who have seen the industry evolve and know exactly where it’s headed. Receiving investment from such an impressive group of MSP veterans is a real endorsement of our vision and mission at SaaS Alerts,” said Jim Lippie, CEO of SaaS Alerts.

Mass Adoption a Must

Lippie says the technology landscape is evolving more rapidly than ever before. Part of that evolution is the mass adoption of SaaS applications. 

“Now more than ever, MSPs need to realize the importance of protecting the SaaS applications their customers are using every day,” said Lippie. “Our mission at SaaS Alerts is to provide MSPs the visibility they need to meet the needs of their customers, and continue to grow their business in the changing IT services environment.”

Cybersecurity Risk

Gary Pica, president of TruMethods, adds that cybersecurity risk is growing rapidly for MSPs and their SMB customer bases. 

“SaaS Alerts is a tool that MSPs can use to immediately mitigate risk. It can also add value to every customer relationship,” said Pica.

The funding will spur SaaS Alerts’ development activities, threading in many of the additional features that partners are requesting. It also aims to boost sales and marketing initiatives. The unified SaaS alerting and monitoring platform is processing more than 2 million events per day. It is growing quickly to support its expanding list of MSP partners.

Mar 16

How MSPs Can Show Their Value to Clients & Prospects

By | Managed Services News

As a managed service provider (MSP), you know that the value you provide to small and medium businesses (SMBs) is much more than just a product. Communicating this value isn’t always easy, but it’s critical for growing your business and maintaining good relationships with your clients.

Take a look at our one-pager, How MSPs Can Show Their Value to Clients and Prospects, where we cover:

  • Tips on how to show the value you bring to SMBs
  • The importance of talking about more than technology with your clients
  • How finding common ground with your clients helps them understand the value you bring
  • And more!

Sponsored by:

Mar 16

How MSPs Can Show Their Value to Clients & Prospects

By | Managed Services News

As a managed service provider (MSP), you know that the value you provide to small and medium businesses (SMBs) is much more than just a product. Communicating this value isn’t always easy, but it’s critical for growing your business and maintaining good relationships with your clients.

Take a look at our one-pager, How MSPs Can Show Their Value to Clients and Prospects, where we cover:

  • Tips on how to show the value you bring to SMBs
  • The importance of talking about more than technology with your clients
  • How finding common ground with your clients helps them understand the value you bring
  • And more!

Sponsored by:

Mar 16

How MSPs Can Show Their Value to Clients & Prospects

By | Managed Services News

As a managed service provider (MSP), you know that the value you provide to small and medium businesses (SMBs) is much more than just a product. Communicating this value isn’t always easy, but it’s critical for growing your business and maintaining good relationships with your clients.

Take a look at our one-pager, How MSPs Can Show Their Value to Clients and Prospects, where we cover:

  • Tips on how to show the value you bring to SMBs
  • The importance of talking about more than technology with your clients
  • How finding common ground with your clients helps them understand the value you bring
  • And more!

Sponsored by:

Mar 16

How MSPs Can Show Their Value to Clients & Prospects

By | Managed Services News

As a managed service provider (MSP), you know that the value you provide to small and medium businesses (SMBs) is much more than just a product. Communicating this value isn’t always easy, but it’s critical for growing your business and maintaining good relationships with your clients.

Take a look at our one-pager, How MSPs Can Show Their Value to Clients and Prospects, where we cover:

  • Tips on how to show the value you bring to SMBs
  • The importance of talking about more than technology with your clients
  • How finding common ground with your clients helps them understand the value you bring
  • And more!

Sponsored by:

Mar 16

How MSPs Can Show Their Value to Clients & Prospects

By | Managed Services News

As a managed service provider (MSP), you know that the value you provide to small and medium businesses (SMBs) is much more than just a product. Communicating this value isn’t always easy, but it’s critical for growing your business and maintaining good relationships with your clients.

Take a look at our one-pager, How MSPs Can Show Their Value to Clients and Prospects, where we cover:

  • Tips on how to show the value you bring to SMBs
  • The importance of talking about more than technology with your clients
  • How finding common ground with your clients helps them understand the value you bring
  • And more!

Sponsored by:

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