Category Archives for "Managed Services News"

Aug 21

Virtual Election Simulation Provides Glimpse of Security Risks

By | Managed Services News

Cybersecurity professionals can directly protect democracy.

A virtual election simulation this week highlighted a typical November election day in the fictional city of Adversaria.

A red team of hackers does everything it can keep residents from voting. Meanwhile, a blue team of first responders from local, state and federal agencies springs into action. They do everything they can to limit disruptions, and ensure voting centers remain open and the integrity of voting remains intact.

This was the theme of Cybereason‘s latest Operation Blackout virtual election simulation.

Cybereason has been hosting virtual election simulation exercises with both public and private sector professionals to test resilience to possible disruptions.

There were surprises and lessons learned in this latest virtual election simulation. Election security remains a top concern across the United States, which lends even more weight to these exercises.

Cybereason's Sam Curry

Cybereason’s Sam Curry

Sam Curry, Cybereason’s chief security officer, tells us how it went. He also talks about what can be applied to the upcoming election and beyond.

Channel Futures: What was the goal behind Operation Blackout? Does it reflect what’s expected during the November election?

Sam Curry: Their goal of the simulation is to sway public opinion, prevent voter turnout and undermine future elections. During the exercise, nothing was hacked, and no one was harmed because it is an exercise. We are not actually hacking an election. The goal was to simulate the experience without having anyone hurt. Naturally, the teams pick an aspect or two to emphasize and as such each simulation is unique.

All infrastructure systems are election systems, and what Cybereason has learned over the course of seven previous Operation Blackout exercises is … election day threats are real when attempts could be made on electricity grids, transportation systems and municipalities in general.

CF: Were there any surprises or lessons learned during the virtual election simulation? If so, can you give some examples?

SC: Every simulation has lessons and surprises. In this case, the blue team innovated with an excellent measure of installing specific election-only ballot boxes in cities across the country. They called for help when needed and stuck the landing for safety during the finale. The red team taught us how easy it is to create chaos and sow doubt on a shoestring budget. In some ways, they did a little too much, with some measures that countered one another or telegraphed direction. Overall, both teams performed.

CF: What were the end results of the virtual election simulation?

SC: Recognizing that having clear channels of information or disinformation was very important for affecting public sentiment for both sides. Control of social media networks for municipalities allowed the red team to easily spread misinformation through supposedly “legitimate” channels. Many of the activities performed by the red team were simple, cheap and commoditized. These activities do not necessarily require a nation-state attacker to carry out, just someone motivated and with a little knowledge.

CF: Do the results apply to ensuring election security and integrity?

SC: The results from the exercise have clear takeaways. One, the coordinated efforts of first responders is critical. And two, it is essential to control communications, to call for help, to show leadership, to focus on safety. These may seem obvious, but they are not. Operation Blackout exercises remind us to lean in and do our duty with smart and structured improvement, and not just dedication at go time.

CF: With election security being such a hot topic right now, is there reason to feel optimistic?

SC: Each election hacking simulation improves on the one before and these exercises have proven to be solid immersive experiences for practicing cyber incident readiness much as war games prepare the military in times of peace. The law enforcement participants on the blue team appreciate the utility of the exercise and how applicable it is to …

Aug 21

Top Gun 51 Profile: The Channel Is a Passion for Aruba’s Donna Grothjan

By | Managed Services News

Partners aren’t an extension of Aruba’s sales team. Grothjan says Aruba must fit into their ecosystem.

Donna Grothjan of Aruba is a channel veteran. She’s been a channel advocate her entire career. Channel isn’t a stop along the road before moving on to something else. Grothjan is dedicated to the channel, and that is reflected in her years of working with partners and her vision of partnership.

Donna Grothjan of Aruba

Aruba’s Donna Grothjan

Grothjan, vice president, worldwide channel sales for Aruba, an HPE company, leads all aspects of the partner route to market. This includes go-to-market, sales, strategy and programs across all types of revenue-generating partners. Before this role, which she has held since March 2016, she was vice president of worldwide distribution for HPE. That lasted almost seven years. Also on her resume are management and executive positions at Juniper Networks, where she worked for nine years, and Ingram Micro North America — 15 years.

Grothjan is part of our Top Gun 51 for 2020. Introduced last year, the Top Gun 51 recognizes premier leaders in the indirect IT and telecom channel. There were three criteria considered in selecting this year’s group: advocacy for the channel; commitment to partners’ business success; and dedication to earning the channel’s trust. To come up with the list, we solicited input from those who know channel executives best. We’re talking about distributors, master agents and industry analysts.

Grothjan knows IT and the channel.

Channel Futures: You’ve been in the channel for a long time. What’s the biggest change you’re seeing now? And, as a channel leader, how are you responding?

Donna Grothjan: Everyone is experiencing what it’s like to live in a digital world and do everything digitally. I think what’s changed is learning to connect with people and hopefully still stay personal.

The sustainable relationships that we have and what we worry about today is that people are getting digital fatigue. There are so many digital events going on. And you need to make things impactful. So it’s important to think about the audience and what they’re thinking about every day and what we can do to help them.

Donna Grothjan of Aruba is part of Channel Partners/Channel Futures’ 2020 Top Gun 51. This program recognizes today’s channel executives who build and execute channel programs that drive partner, customer and supplier success. See the full list.

CF: What wins with partners today, and over the past six months?

DG: I think the biggest change that’s happened over the last six months is how customers want to buy. Customers were already moving to an as-a-service model. But definitely, the decision to make that change earlier is happening.

We’re seeing that with our partner base. Those partners who offer managed services or as-a-service offerings are faring better than others who don’t. So with customers moving to as-a-service, what we’re doing is making sure that partners have choice in how they support those customers.

And it’s not only the financial aspect. It’s the resources and managing the solutions that are implemented. So we’re working with our partners, asking if we have the right as-a-service offerings to support them.

For example, with network as a service, announced in early June, and managed connectivity as a service for our partners, they have the ability to offer it to customers. Partners can provide any design and implementation services and Aruba will …

Aug 21

Should You Move From MSP to MSSP? The Answer Isn’t Clear-Cut

By | Managed Services News

It could really pay off, but it will cost you millions.

The question of whether to transform a managed services practice into one with cybersecurity expertise does not feature a clear-cut answer. Each model – MSP and managed security service provider – holds its own unique advantages, both for enterprises and the channel partner itself. Yet as COVID-19 has opened the door for hackers to exploit peoples’ fears, organizations’ soaring security demands may compel many an MSP to think about turning into an MSSP.

Spending more money to expand a business model poses a risk during a pandemic, but the shift also can pay dividends. Making the move from MSP to MSSP calls for considerable analysis and exploration. Channel Partners Virtual will offer that guidance via the upcoming panel, “Debate 2020: To MSSP or Not to MSSP?”.

The session should prove lively, with two panelists falling in the “Yes” camp and two others saying “No.” Two of the participants are no strangers to the conversation. Mike LaPeters and Scott Barlow both took part in a similar session last year for Channel Partners Evolution.

This time, LaPeters, vice president of worldwide MSP and channel operations at Malwarebytes, will serve as the moderator. Barlow, vice president of global MSP at Sophos, will remain on the “anti-MSSP” side. Jason Duchnowski, product manager at Otava, and Jason Ingalls, CEO of Ingalls Information Security, will speak in favor of becoming an MSSP. And George Makaye, CEO and founder of Makaye Infosec, will team with Barlow.

For LaPeters, the most important aspect of his role will be helping attendees “explore both sides of this evolution,” he told Channel Futures. Not every MSP will want or need to morph into MSSP territory. At the same time, many MSPs should at least evaluate the pros and cons of offering cybersecurity internally.

Going MSSP Is Worth It, But ‘Prepare to Spend Millions a Year’

For Ingalls, the choice is obvious.

Ingalls Infosec's Jason Ingalls

Ingalls Infosec’s Jason Ingalls

“Being an MSSP allows your service business to focus on delivering cybersecurity risk management rather than IT support services,” he said. “If you’ve identified this as your desired niche, then it’s where you should be.”

Dozens of industry speakers will “take the stage” at Channel Partners Virtual. Our online trade show is Sept. 8-10. Don’t miss out on this one-of-a-kind event. Register now!

Plus, said Duchnowski, structuring as an MSSP brings financial, competitive and self-preservation advantages.

“Overall in the MSP market, revenue is increasing but profit margins are declining,” Duchnowski explained. “Security services can provide MSPs a way to deliver high-value, higher-margin services that are not as impacted by commoditization the way traditional MSP services are. From a differentiation standpoint, I recently saw a few statistics that seemed to make becoming an MSSP almost a no-brainer. There are more than 40,000 MSPs in North America. Roughly 17% of those firms are considered MSSPs, and almost three-fourths of MSPs that introduced security services saw revenue increases for those services within a year. Finally, [I say] self-preservation because MSPs are increasingly being targeted by cyberattacks. By developing competencies in security, an MSP can help prevent catastrophic incidents from impacting both their business and their clients.’”

Ingalls agreed that MSPs should assess the MSSP opportunity because hackers are growing so bold. MSPs, he said, “no longer are able to keep up with threat actors in the SMB space. Outsourcing or focusing solely on cybersecurity is the most cost-effective risk management strategy for this particular risk.”

All that said, making the move from MSP to an MSSP is no easy, or cheap, task. Indeed, even though Ingalls promotes acting as an MSSP, he knows …

Aug 20

Extreme Networks Debuts Corporate Social Responsibility Council

By | Managed Services News

Extreme will expand sustainable development, corporate philanthropy, and diversity and inclusion efforts.

Extreme Networks has formed a new corporate social responsibility (CSR) council and named Katy Motiey as chief administrative officer (CAO). The vendor also appointed Kimberley Basnight as head of diversity and inclusion.

The mission of the corporate social responsibility (CSR) council is to promote sustainable development, corporate philanthropy, and empower people within and outside of the company. The new roles for Motiey and Basnight extend their existing positions at the company as chief administrative officer and chief of staff/office of the CEO, respectively.

“As a diverse and increasingly socially responsible employer, our board of directors and our leadership team are committed to creating and adopting meaningful policies and practices that improve our environmental footprint and expand diversity, equity and inclusion among our employees, partners, customers, suppliers, and business communities,” said Ed Meyercord, president and CEO of Extreme Networks.

Rethinking Priorities

So why now?

Extreme Networks' Katy Motiey

Extreme Networks’ Katy Motiey

“2020 has forced a necessary cultural reset, causing individuals, communities, governments and entire nations to rethink their priorities, and reevaluate what they stand for and what they’re going to do about it,” Motiey told Channel Futures. At Extreme, we’re so proud of the thousands of customers we serve every day — supporting enterprises running newly remote workforces, helping hospitals deliver telemedicine to patients, and enabling schools to provide remote learning to students. Yet, we understand our role extends beyond technology. We feel a passion and sense of urgency to do more. We are acting now to formalize all of the efforts we have been undertaking in an informal way.”

Motiey, Extreme’s first chief administrative officer, has been with the company for five years. In that role, she will lead the strategy and governance of Extreme’s 2025 sustainability plan.

Over the next five years, Extreme’s goal is to make improvements in relation to philanthropy, community, sustainability and environmental impact. The company is setting goals to share with investors, customers, suppliers and employees.

Extreme’s chairman of the board recruited Motiey to develop a “turnaround team” to restructure corporate performance. She has more than 20 years of employment law experience.

According to Meyercord, Motiey was a driving force in building Extreme’s Women’s Leadership Council, started in 2018. That council supports women’s growth and leadership development through education, coaching, mentoring and sponsorship programs.

She is also the corporate sponsor of the company’s partnership with the American India Foundation. It is a nonprofit devoted to accelerating social and economic change in India.

Diversity and Inclusion

Basnight has been with Extreme Networks for more than four-and-a-half years. She has more than 20 years of experience in executive program management, strategic planning, and organizational change management and operations. Basnight spearheaded Black at Extreme (BEX), an employee resource group.

Extreme Networks' Kimberley Basnight

Extreme Networks’ Kimberley Basnight

“This … group champions and facilitates workplace diversity by embracing cultural, ethnic and racial differences. The group provides programming that promotes inclusion in recruitment activities, offers professional development, and enables a more collaborative and diverse work environment,” said Basnight.

Looking ahead, she will expand the company’s diversity and inclusion (D&I) efforts.

“We’re focused on taking steps to attract, engage and hire diverse talent, as well as increase diversity in leadership roles. But diversity is only one piece of the puzzle. Fostering greater inclusion is difficult and not something easily tracked or measured,” she said. “To promote inclusive behavior, we are forming additional employee resource groups and councils that can serve as employee-led communities and change agents. We also want to make sure we’re providing forums to amplify the voices of our employees while gaining their perspectives. Finally, we’re committed to having ongoing, open dialogue with our employees and training to communicate our D&I related goals and progress.”

In fact, Extreme has already made diversity and inclusion an ongoing and long-term priority.

“We’re actively doing the work as we speak to create a more diverse, equitable business community, and we will continue doing so,” said Basnight.

Aug 20

2020 MSP 501 Regional Rankings

By | Managed Services News

These lists show the top-ranking 501 MSPs in various geographies around the world.

On July 28, Channel Futures announced the winners of its annual MSP 501 list, the IT industry’s first, most comprehensive and largest ranking survey. The 2020 MSP 501 was a whole new ballgame. This year’s winners speak to the rapidly evolving IT channel ecosystem and the diversity of business models and specialties our managed-service-provider (MSP) community serves. With our new judgement criteria and methodology, it also speaks to the modern, mature channel. Now it’s time for the regional MSP 501 rankings.

The 501 serves as a critical benchmarking tool for partners, revealing powerful trends and analyzing hundreds of data points to help MSPs see how they stack up to their peers. Channel Futures will release divisional lists based on data such as company size and customer demographic throughout the year. Stay tuned to Channel Futures to keep up to date with the latest findings.

Today, we are happy to present our regional MSP 501 rankings. These lists show the top-ranking 501 MSPs in various geographies around the world. Partners based in the U.S. are broken down by individual region. This helps MSPs see who their biggest competition is in their geography and where they ranked on the 501.

Channel Futures is proud to present the 2020 MSP 501 Regional Rankings.

Aug 20

TruMethods’ Gary Pica on the Need to Enhance Service Offerings, Value Propositions

By | Managed Services News

We sat down with Pica ahead of CPV to chat about his session on how MSPs can build value in a COVID-19 world.

Customer needs are changing. According to Gary Pica, president at TruMethods, as an IT provider, your service offering and value proposition need to change too. 

TruMethods' Gary Pica

TruMethods’ Gary Pica

At the upcoming Channel Partners Virtual conference, Pica will take you through a step-by-step process to enhance your MSP service offering to meet the changing needs of the market. It’s part of a session titled How MSPs Build Value in the COVID-19 World.

This session will aim to help you command a higher price, add recurring revenue and increase your profit margins.

We sat down with Pica ahead of the show to get the lowdown.

Channel Futures: How and why are customer needs changing, and how do IT service providers’ service offerings and value propositions need to change to accommodate?

Gary Pica: Every SMB has changed its business plan for 2020. This means that their technology plans need to change as well. The MSP’s approach to security, collaboration and productivity needs to pivot.

CF: COVID-19 is clearly the focal point of these changes. Can you speak to the challenges providers have been faced with in terms of their offerings?

GP: Because customers need more support, more security and more strategic planning, the MSP costs are increasing. All MSPs need to show customers how they are adding more value to command the right price. 

TruMethods’ Gary Pica is one of dozens of industry speakers who will “take the stage” at Channel Partners Virtual. Our online trade show is Sept. 8-10. Don’t miss out on this one-of-a-kind event. Register now!

CF: Can you go into a little bit your step-by-step process on how to enhance one’s MSP service offering in order to meet changing customer needs?

GP: It starts with enhancing the vCIO role and process. MSPs need to understand the customer’s business to a greater degree. They need to translate new security risk into business risk so SMBs can make better business decisions. 

Aug 20

Cloud Marketplaces Review: Ingram Micro, Salesforce AppExchange, More

By | Managed Services News

Cloud marketplaces have been around for more than a decade. You’ve no doubt heard of many of them. They come in many flavors.

Channel partners may be most familiar with those offered by their distributor partners; for example, D&H Distributing, Ingram Micro, Synnex and Tech Data. Pax8 emerged as a modern distributor for cloud services, arriving with no legacy product baggage. Then there are vendor marketplaces, most notably Salesforce’s AppExchange. SaaS marketplaces are also available from AWS, Google, Microsoft, and ServiceNow. AppSmart is another partner-led shop for B2B technology services.

There are hundreds of technology vendors offering B2B marketplaces, according to Forrester.

Despite being around, in some shape or form, for more than 10 years, the stars may finally be aligning for these marketplaces. Why? There’s digital transformation and the shift to cloud; plus, the convenience, vetting, lower cost and risk that cloud marketplaces offer.

Still, cloud marketplaces are an emerging entity with a very small percentage of spend, probably no more than 5%. And that varies by the category of product, as well as by the size of the business.

Scroll through the slideshow above for a closer a look at for a breakdown of some of the most notable cloud marketplaces.


Aug 20

Trust X Alliance: Maintaining Community within the IT Industry

By | Managed Services News

Ingram Micro’s Trust X Alliance helps maintain a sense of community within the IT industry during the pandemic.

Right now, with many companies still operating remotely, maintaining a sense of community within the IT industry is challenging. The Trust X Alliance, a network created by Ingram Micro to foster a sense of community among the industry’s top IT solution providers and the world’s leading technology vendors, is working to maintain that sense of community through virtual events and active outreach. We believe this is more vital now than ever.

In keeping with our motto, “Individually strong, collectively extraordinary,” the network, founded in 1988, brings together a group of like-minded companies–resellers, vendors and Ingram Micro–that learn from one another and partner purposely to grow the value of their respective businesses and their end customers’ businesses.

Adapting to Partners’ Changing Needs

While its mission has remained the same, Trust X Alliance has evolved over the years to keep pace with the dynamic IT industry. In 2018 we decided to restructure to meet the expressed needs of the members. Since our partners are at different levels in their businesses, they’re looking for different things from the community. So we developed “Trust X Alliance on your terms,” which allows for different levels of involvement. These range from simple networking and socializing opportunities to Affinity Group membership, which focuses on growth opportunities for respective members who share similar business models, to Master Mind groups, with a board of directors actively involved in the business plan and financials of each participating member.

 Regardless of their level of participation, members make lasting contacts and friendships, share insights and best practices, and find opportunities to partner together to win new business or supplement their resources to service existing customers.

Ingram Micro’s vendor partners benefit, as well. They have the opportunity to engage more strategically with solution providers, especially the “first-movers” in the industry–to test out new ideas, solutions and go-to-market programs.

Rising to the Challenges of the Moment

When the pandemic hit, and businesses in every industry were scrambling, Trust X Alliance reached out to engage with members quickly, providing them with resources so they didn’t have to say “no” to business. As a result, by April 2020, partners went from recovery to growth and were already looking past COVID-19.

Still, Trust X Alliance will continue to adapt to meet the new IT industry realities presented by the pandemic. One of the most difficult challenges is the reluctance or inability to travel to events and see each other eye to eye. So, social selling is more important than ever, and Trust X Alliance is leveraging virtual events to continue that vital sense of community and keep personal interactions going. One thing’s for sure: Trust X Alliance partners won’t be left in the dark. We’ll continue to lead the way.

Holly Niedzielski is Ingram Micro’s Director of Event Marketing and Partner Communities

This guest blog is part of a Channel Futures sponsorship.


Aug 20

Malwarebytes Research: Companies Too Confident About WFH Security

By | Managed Services News

Users’ confidence often doesn’t match the actual protective capabilities of tools.

New Malwarebytes research shows companies are more confident than they should be about their ability to stay secure while working from home (WFH).

The Malwarebytes research includes survey results from 200 IT and cybersecurity decision makers. The respondents are from small businesses to large enterprises.

Despite an increased number of threats, companies appear to have a high level of confidence about the transition to WFH. Roughly three in four people gave their organizations a score of seven or above on preparing for a WFH transition.

Confidence vs. Reality

Adam Kujawa is director of Malwarebytes Labs. He said this confidence “doesn’t match the reality.”

Malwarebytes' Adam Kujawa

Malwarebytes’ Adam Kujawa

“A recurring theme in many of these surveys is what I refer to as security hubris, which refers to the confidence a user has in their security tools that does not match the actual protective capability of the security tool,” he said. “For example, assuming that since you’ve established a very solid network border protection strategy, you don’t need to worry about making internal systems secure because that bad guy can’t get to them, right?”

When asked specifics of what policies and strategies have been used to ensure an organization’s preparedness, many of the answers had low percentages, Kujawa said.

Some 55% performed security and privacy analysis of any software suggested for their network before deploying it. However, 21% refrained from deploying software because it didn’t meet their security standard.

Despite this, 61% were able to supply staff with devices to work remotely. And 56% provided crucial training to ensure best cybersecurity practices were followed in a home environment.

“So we believe it’s safe to say that the idea of security and confidence in it is top of mind for many, but the details and execution paint a different picture,” Kujawa said.

Breaches and Associated Costs

Other findings include:

  • One in five (20%) said they faced a security breach as a result of a remote worker. This, in turn, led to higher costs.
  • One in four (24%) had unexpected expenses to address a cybersecurity breach or malware attack following shelter-in-place orders.
  • Three in five (61%) of respondents’ organizations did not urge employees to use antivirus solutions on their personal devices.

In addition, 28% admitted they use personal devices for work activities more than their work-issued devices. This could create new opportunities for cyberattacks.

“At the end of the day, if you give your employees the right equipment, show them how to use that equipment correctly, make sure they have support for that system and you allow some trust in your employee-employer relationship, it shouldn’t be that difficult to get folks to use their work devices for work,” Kujawa said.

Cybercriminals Stepping Up

On the threat landscape, Malwarebytes research showed cybercriminals have adapted to take advantage of improperly secured corporate VPNs, cloud-based services and business email. All could be used for infiltration of corporate assets.

There’s also been a surge in phishing emails that use COVID-19 as a lure to cover up malicious activity. These emails contain commercial malware, such as AveMaria and NetWiredRC. Those allow for remote desktop access, webcam control, password theft and more.

AveMaria jumped over 1,200% from January to April, an enormous increase from 2019. According to Malwarebytes, AveMaria mostly targeted large enterprises.

Similarly, NetWiredRC saw a 99% increase in detections from January to June. It primarily targets SMBs.

“The biggest issue is the changing threat landscape, which wasn’t too much of an issue at the beginning of the pandemic,” Kujawa said. “We observed a lot of older malware, mainly deployed for information gathering purposes, with the goal of gaining access to corporate resources through remote employee systems. Now that we are six months in, we’re seeing a resurgence of bigger and more dangerous threats that focus on corporate networks, coming up with new methods of infection and new strategies to exploit our remoteness.”

Aug 19

How to Revolutionize Your MSP Business with Identity Access Management

By | Managed Services News

Identity access management enables MSPs to keep their clients (and themselves) safe from a sea of passwords.

Today, you and your customers cannot access anything without a username and password. In fact, your everyday life consists of endless requests for a username and password. You need them to access online banking systems, schedule doctor visits, access video and music streaming platforms, and even order food delivery. These are just some of the things that might require that you personally provide a username and password. This doesn’t include all the systems you need to access to do your job: send emails, manage customer requests, access product content, etc. As a result, we are all drowning in passwords.

People simply can’t remember multiple different combinations of usernames and passwords, so they start reusing the same combination for multiple systems. According to Security Boulevard, “A Google survey found that at least 65% of people reuse passwords across multiple, if not all, sites. Another recent survey found that 91% of respondents claim to understand the risks of reusing passwords across multiple accounts, but 59% admitted to doing it anyway.”

What does this mean? It means that people are using the same passwords for their personal sites that they are for their business applications. When you combine this fact with knowledge from the Forbes article “New Dark Web Audit 15 Billion Stolen Logins From 100,000 Breaches,” it becomes clear that reusing the same password for personal and business apps puts users and their companies at higher risk.

Antivirus, endpoint protection, password reset, VPNs, spam + DNS filtering … Billions have been invested in these and other solutions, but nothing has stopped or reduced the number of breaches.

As an MSP or MSSP, if you are not offering your customers a solution that reduces the number of passwords they need to use, you and your customers are at risk. You need to ensure that they are logging into their applications as securely as possible. You need to ensure that they are not using passwords that have been compromised. You need to ensure that they are the ones logging in and not the hackers.

Multi factor authentication (MFA) might be part of the solution, but you need to ensure that it is implemented across all the applications your customers are using. You need to ensure that it is easy for them to use.

There is a better way to solve this issue:  with an identity access management (IAM) solution.

The Solution: Identity Access Management

What is identity access management, and how can it benefit you and your customers? Simply put, IAM refers to a centrally managed solution that securely manages your users’ identities and controls their access to resources. Identity access management continues to evolve and offer more product features than you might realize. OneLogin Identity Access Management is a foundation upon which you can build simple and secure experiences between people and technology.

The three key benefits when implementing an identity management system for you and your customers are:

  • Security benefits: Instead of having your users be responsible for creating multiple different passwords and possibly reusing passwords that have already been compromised, you can secure access to all applications through a single portal. In doing so, you can use secure authentication protocols such as