Category Archives for "Managed Services News"

Jul 10

J.D. Power Business Wireline Satisfaction: AT&T Wins Big Again, CenturyLink Falls

By | Managed Services News

Verizon won the small business category again, and Cox made a strong showing.

Large enterprises are choosing AT&T as their preferred wireline carrier for the fourth year in a row in the latest J.D. Power rankings.

J.D. Power on Thursday revealed its 2021 U.S. Business Wireline Satisfaction study, which shows improvement across the board for telco providers. The average enterprise and small business customers both reported higher satisfaction.

J.D. Power’s Ian Greenblatt

“As restrictions ease, business customers continue to be highly satisfied with their broadband service’s alignment to their expectations,” said Ian Greenblatt, managing director at J.D. Power.

AT&T won two categories, while Verizon won the third. Cox Business turned heads by leapfrogging to score third place in two categories, including enterprise. On the other hand, CenturyLink (known in the enterprise segment as Lumen) struggled, losing footing in two categories.

The study also features Comcast Business, Spectrum Business and Frontier Business.

The study found an interesting trend about how customers wanted to communicate. Although respondents said they prefer email as their means of interfacing with the carrier, phone communication leads to higher satisfaction.

“If customer service representatives continue on their current path while maintaining focus on email, considering it is the preferred method of communication, then satisfaction will continue on this upward trend,” Greenblatt said.

Scroll through the 12 images above to see the precise rankings and a breakdown of how the companies have improved over the last eight years.

You can also check out last year’s business wireline rankings.

 

Jul 10

J.D. Power Business Wireline Satisfaction: AT&T Wins Big Again, CenturyLink Falls

By | Managed Services News

Verizon won the small business category again, and Cox made a strong showing.

Large enterprises are choosing AT&T as their preferred wireline carrier for the fourth year in a row in the latest J.D. Power rankings.

J.D. Power on Thursday revealed its 2021 U.S. Business Wireline Satisfaction study, which shows improvement across the board for telco providers. The average enterprise and small business customers both reported higher satisfaction.

J.D. Power’s Ian Greenblatt

“As restrictions ease, business customers continue to be highly satisfied with their broadband service’s alignment to their expectations,” said Ian Greenblatt, managing director at J.D. Power.

AT&T won two categories, while Verizon won the third. Cox Business turned heads by leapfrogging to score third place in two categories, including enterprise. On the other hand, CenturyLink (known in the enterprise segment as Lumen) struggled, losing footing in two categories.

The study also features Comcast Business, Spectrum Business and Frontier Business.

The study found an interesting trend about how customers wanted to communicate. Although respondents said they prefer email as their means of interfacing with the carrier, phone communication leads to higher satisfaction.

“If customer service representatives continue on their current path while maintaining focus on email, considering it is the preferred method of communication, then satisfaction will continue on this upward trend,” Greenblatt said.

Scroll through the 12 images above to see the precise rankings and a breakdown of how the companies have improved over the last eight years.

You can also check out last year’s business wireline rankings.

 

Jul 10

J.D. Power Business Wireline Satisfaction: AT&T Wins Big Again, CenturyLink Falls

By | Managed Services News

Verizon won the small business category again, and Cox made a strong showing.

Large enterprises are choosing AT&T as their preferred wireline carrier for the fourth year in a row in the latest J.D. Power rankings.

J.D. Power on Thursday revealed its 2021 U.S. Business Wireline Satisfaction study, which shows improvement across the board for telco providers. The average enterprise and small business customers both reported higher satisfaction.

J.D. Power’s Ian Greenblatt

“As restrictions ease, business customers continue to be highly satisfied with their broadband service’s alignment to their expectations,” said Ian Greenblatt, managing director at J.D. Power.

AT&T won two categories, while Verizon won the third. Cox Business turned heads by leapfrogging to score third place in two categories, including enterprise. On the other hand, CenturyLink (known in the enterprise segment as Lumen) struggled, losing footing in two categories.

The study also features Comcast Business, Spectrum Business and Frontier Business.

The study found an interesting trend about how customers wanted to communicate. Although respondents said they prefer email as their means of interfacing with the carrier, phone communication leads to higher satisfaction.

“If customer service representatives continue on their current path while maintaining focus on email, considering it is the preferred method of communication, then satisfaction will continue on this upward trend,” Greenblatt said.

Scroll through the 12 images above to see the precise rankings and a breakdown of how the companies have improved over the last eight years.

You can also check out last year’s business wireline rankings.

 

Jul 10

Key considerations to protect your IT infrastructure from ransomware attacks.

By | Managed Services News

Ransomware attacks represent an escalating threat for every organization, regardless of size or sector.

Properly safeguarding against ransomeware strikes has never been more critical, especially with the increase in hyper distributed IT environments.

In this whitepaper, discover how power infrastructure represents a potential point of entry for ransomware attacks and the measures that can be implemented to keep cyber criminals from invading your systems.

Sponsored by

Jul 10

Schedule air gaps to protect replication services using Eaton Intelligent Power Manager (IPM)

By | Managed Services News

Although primarily developed to monitor and manage UPSs—as well as gracefully shut down loads during a loss of utility power, even in virtualized environments—Eaton Intelligent Power Manager (IPM) software has proven to be an inexpensive, highly viable air gap solution. The software offers a cost-effective way to automate common IT tasks and schedule cybersecurity air gaps to minimize the attack surface area of your infrastructure.

Fill out the form below for your free download!

Sponsored by

Jul 10

J.D. Power Business Wireline Satisfaction: AT&T Wins Big Again, CenturyLink Falls

By | Managed Services News

Verizon won the small business category again, and Cox made a strong showing.

Large enterprises are choosing AT&T as their preferred wireline carrier for the fourth year in a row in the latest J.D. Power rankings.

J.D. Power on Thursday revealed its 2021 U.S. Business Wireline Satisfaction study, which shows improvement across the board for telco providers. The average enterprise and small business customers both reported higher satisfaction.

J.D. Power’s Ian Greenblatt

“As restrictions ease, business customers continue to be highly satisfied with their broadband service’s alignment to their expectations,” said Ian Greenblatt, managing director at J.D. Power.

AT&T won two categories, while Verizon won the third. Cox Business turned heads by leapfrogging to score third place in two categories, including enterprise. On the other hand, CenturyLink (known in the enterprise segment as Lumen) struggled, losing footing in two categories.

The study also features Comcast Business, Spectrum Business and Frontier Business.

The study found an interesting trend about how customers wanted to communicate. Although respondents said they prefer email as their means of interfacing with the carrier, phone communication leads to higher satisfaction.

“If customer service representatives continue on their current path while maintaining focus on email, considering it is the preferred method of communication, then satisfaction will continue on this upward trend,” Greenblatt said.

Scroll through the 12 images above to see the precise rankings and a breakdown of how the companies have improved over the last eight years.

You can also check out last year’s business wireline rankings.

 

Jul 10

J.D. Power Business Wireline Satisfaction: AT&T Wins Big Again, CenturyLink Falls

By | Managed Services News

Verizon won the small business category again, and Cox made a strong showing.

Large enterprises are choosing AT&T as their preferred wireline carrier for the fourth year in a row in the latest J.D. Power rankings.

J.D. Power on Thursday revealed its 2021 U.S. Business Wireline Satisfaction study, which shows improvement across the board for telco providers. The average enterprise and small business customers both reported higher satisfaction.

J.D. Power’s Ian Greenblatt

“As restrictions ease, business customers continue to be highly satisfied with their broadband service’s alignment to their expectations,” said Ian Greenblatt, managing director at J.D. Power.

AT&T won two categories, while Verizon won the third. Cox Business turned heads by leapfrogging to score third place in two categories, including enterprise. On the other hand, CenturyLink (known in the enterprise segment as Lumen) struggled, losing footing in two categories.

The study also features Comcast Business, Spectrum Business and Frontier Business.

The study found an interesting trend about how customers wanted to communicate. Although respondents said they prefer email as their means of interfacing with the carrier, phone communication leads to higher satisfaction.

“If customer service representatives continue on their current path while maintaining focus on email, considering it is the preferred method of communication, then satisfaction will continue on this upward trend,” Greenblatt said.

Scroll through the 12 images above to see the precise rankings and a breakdown of how the companies have improved over the last eight years.

You can also check out last year’s business wireline rankings.

 

Jul 10

J.D. Power Business Wireline Satisfaction: AT&T Wins Big Again, CenturyLink Falls

By | Managed Services News

Verizon won the small business category again, and Cox made a strong showing.

Large enterprises are choosing AT&T as their preferred wireline carrier for the fourth year in a row in the latest J.D. Power rankings.

J.D. Power on Thursday revealed its 2021 U.S. Business Wireline Satisfaction study, which shows improvement across the board for telco providers. The average enterprise and small business customers both reported higher satisfaction.

J.D. Power’s Ian Greenblatt

“As restrictions ease, business customers continue to be highly satisfied with their broadband service’s alignment to their expectations,” said Ian Greenblatt, managing director at J.D. Power.

AT&T won two categories, while Verizon won the third. Cox Business turned heads by leapfrogging to score third place in two categories, including enterprise. On the other hand, CenturyLink (known in the enterprise segment as Lumen) struggled, losing footing in two categories.

The study also features Comcast Business, Spectrum Business and Frontier Business.

The study found an interesting trend about how customers wanted to communicate. Although respondents said they prefer email as their means of interfacing with the carrier, phone communication leads to higher satisfaction.

“If customer service representatives continue on their current path while maintaining focus on email, considering it is the preferred method of communication, then satisfaction will continue on this upward trend,” Greenblatt said.

Scroll through the 12 images above to see the precise rankings and a breakdown of how the companies have improved over the last eight years.

You can also check out last year’s business wireline rankings.

 

Jul 10

J.D. Power Business Wireline Satisfaction: AT&T Wins Big Again, CenturyLink Falls

By | Managed Services News

Verizon won the small business category again, and Cox made a strong showing.

Large enterprises are choosing AT&T as their preferred wireline carrier for the fourth year in a row in the latest J.D. Power rankings.

J.D. Power on Thursday revealed its 2021 U.S. Business Wireline Satisfaction study, which shows improvement across the board for telco providers. The average enterprise and small business customers both reported higher satisfaction.

J.D. Power’s Ian Greenblatt

“As restrictions ease, business customers continue to be highly satisfied with their broadband service’s alignment to their expectations,” said Ian Greenblatt, managing director at J.D. Power.

AT&T won two categories, while Verizon won the third. Cox Business turned heads by leapfrogging to score third place in two categories, including enterprise. On the other hand, CenturyLink (known in the enterprise segment as Lumen) struggled, losing footing in two categories.

The study also features Comcast Business, Spectrum Business and Frontier Business.

The study found an interesting trend about how customers wanted to communicate. Although respondents said they prefer email as their means of interfacing with the carrier, phone communication leads to higher satisfaction.

“If customer service representatives continue on their current path while maintaining focus on email, considering it is the preferred method of communication, then satisfaction will continue on this upward trend,” Greenblatt said.

Scroll through the 12 images above to see the precise rankings and a breakdown of how the companies have improved over the last eight years.

You can also check out last year’s business wireline rankings.

 

Jul 10

J.D. Power Business Wireline Satisfaction: AT&T Wins Big Again, CenturyLink Falls

By | Managed Services News

Verizon won the small business category again, and Cox made a strong showing.

Large enterprises are choosing AT&T as their preferred wireline carrier for the fourth year in a row in the latest J.D. Power rankings.

J.D. Power on Thursday revealed its 2021 U.S. Business Wireline Satisfaction study, which shows improvement across the board for telco providers. The average enterprise and small business customers both reported higher satisfaction.

J.D. Power’s Ian Greenblatt

“As restrictions ease, business customers continue to be highly satisfied with their broadband service’s alignment to their expectations,” said Ian Greenblatt, managing director at J.D. Power.

AT&T won two categories, while Verizon won the third. Cox Business turned heads by leapfrogging to score third place in two categories, including enterprise. On the other hand, CenturyLink (known in the enterprise segment as Lumen) struggled, losing footing in two categories.

The study also features Comcast Business, Spectrum Business and Frontier Business.

The study found an interesting trend about how customers wanted to communicate. Although respondents said they prefer email as their means of interfacing with the carrier, phone communication leads to higher satisfaction.

“If customer service representatives continue on their current path while maintaining focus on email, considering it is the preferred method of communication, then satisfaction will continue on this upward trend,” Greenblatt said.

Scroll through the 12 images above to see the precise rankings and a breakdown of how the companies have improved over the last eight years.

You can also check out last year’s business wireline rankings.

 

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