Category Archives for "Managed Services News"

Dec 17

Emerging Technologies Spurred by the Pandemic and What That Means for the Future

By | Managed Services News

What emerging trends and technologies did customers start engaging with during the pandemic, and where are things now?

The pandemic fundamentally and forever changed the way we work, and accelerated the digital transformation.

With the ongoing pandemic and continued economic uncertainty, MSPs are homing in on their strategies and focusing on their resources. The MSP trends expected to shape the industry really highlight how interwoven maturing technologies and emerging developments have become.

In the next few years, shaped by the pandemic and the urgent needs it revealed/unleashed, there will be a number of hot emerging technologies that will be in high demand. These have already created new opportunities for MSPs to incorporate into their product portfolios and service offerings. And it will most definitely continue to do so.

Staying competitive in this new business and economic environment requires new strategies and practices for partners.

MSPs are making much-needed investments in security, are adopting new hybrid on-premises and cloud approaches. They are embracing new and emerging technologies overall. The road to digital transformation isn’t an easy one, and can take many forms. As a result, MSPs have a golden opportunity to help customers navigate this new landscape.

At our recent Channel Partners Conference & Expo, we conducted roundtables with channel experts addressing hot topics in areas such as cybersecurity, cloud and managed services.

New technologies and their impact was among hot topics addressed during our roundtable with MSP industry experts.

Panelists included:

Scroll through our slideshow above for highlights from this roundtable.

Dec 17

MSPs React to Proposed Cybersecurity Regulations in US and UK

By | Managed Services News

The U.S. and U.K. governments want to implement cybersecurity frameworks for MSPs after a spate of cyberattacks.

MSPs have offered a mixed reaction to proposed new cybersecurity regulations.

Governments on both sides of the Atlantic have suggested implementing cybersecurity frameworks for MSPs following a spate of cyberattacks this year.

There have been two cybersecurity executive orders in the U.S. – one issued in May, another signed in July.

In the U.K., MSPs could be required to follow new cybersecurity rules as part of new proposals to help British businesses manage the growing cyber threat. The government says MSPs may need to adhere to the National Cyber Security Centre’s Cyber Assessment Framework.

MSPs on a virtual N-able Partner Panel this week shared their views on the new cybersecurity regulations.

“A Race to the Bottom”

Tomorrow's Technology Today's Lisa Urwin-Niekamp

Tomorrow’s Technology Today’s Lisa Urwin-Niekamp

Lisa Niekamp-Urwin, CEO of Ohio-based MSP Tomorrow’s Technology Today believes the proposed regulations are a good thing. This is because “now somebody is finally making that initial step to make sure that everybody’s working to the same direction.”

She explained: “My biggest issue is my competitors. Some of my competitors don’t do what they should be doing. For many of them it’s a race to the bottom. That is not a win for anybody. There’s no way that they can take care of things the right way when we’re racing to the bottom. So I think that’s going to help elevate a lot of MSPs and help all of us perform better.

“Looking Forward to It”

Meta Eagle's Lee Robinson

Meta Eagle’s Lee Robinson

Lee Robinson, co-founder of U.K. MSP Meta Eagle agrees.

“Regulation is absolutely key. In business, we have accountants to do our financial stuff, and we’ve got solicitors that do our legal stuff. Would I let some random person that I met down the pub look after the legal affairs of my company? No. Would I want to let my mate Dave look after my company books? No. So why would I let someone who’s got no real proven track record or conforms to a particular standard look after my IT infrastructure? It’s crazy, but it happens. Especially if you’re aiming to deliver a premium service and you’re getting undercut massively because said IT company isn’t offering nearly as much as you do.

“So that regulation is key, because so important. I’m actually really looking forward to it.”

“Too Confusing”

Impact Networking's Patrick Layton

Impact Networking’s Patrick Layton

However, Patrick Layton, vice president of managed IT services at Illinois-based Impact Networking fears customer confusion.

“What’s currently happening, at least in the States, is the New York laws and California laws and now what Illinois has proposed are in direct contradiction of each other. I have clients that operate in those different locations. They come to me and say, ‘It’s not very clear.’ And you need a lot of time, and you need experts to understand it.

“They take a good idea and do the same thing all governments do, which is put all sorts of garbage and it makes it really confusing.

“I would rather see some kind of global consortium that tries together instead of individual governments competing, and lobbyists making the rules the way they are because of money versus what we should be doing.

“I don’t know how we’re gonna fix it. But I don’t know that the local government idea is going to actually help us. I think it’s going to be more confusing.”

Dec 17

D&H Distributing and WWT Team to Help Hard-Hit Education Customers

By | Managed Services News

More than 100,000 devices were delivered to students and educators across North America.

D&H Distributing has partnered with channel giant WWT to deliver more than 100,000 devices to students and educators across North America.

The move came in response to demand during the pandemic. WWT said that education customers were more pressured than many other verticals since they had no option to shut down. They were obligated to continue to teach the nation’s children and needed to do so as seamlessly as possible.

WWT maintains a suite of resources including team members with C-level government and education field expertise. It also has an Advanced Technology Center. The $600 million ”sandbox” lab facility is where the company conducts training, proofs of concept, complex technology integrations and develops various vertically-focused solutions.

Although WWT had expertise and resources, the company sought a partner with supply chain experience in education to fulfil the work. It called upon D&H Distributing to deliver “an exceptional volume” of endpoints and execute a plan with immediacy.

Within months, WWT and D&H delivered more than 100,000 laptops, including outfitting one of the largest school districts in Florida. The distributor supplied Chromebooks, networking solutions and management software supported by White Glove Professional Services including asset tagging and etching. It also offered plus “green shipping” projects that relieved districts from the burden of disposing of hundreds of computer cartons at a time.

Urgent Demand

WWT's Shawn Rodriguez

WWT’s Shawn Rodriguez

Shawn Rodriguez is WWT’s vice president of state and local government and education. He saw the opportunity to help hard-hit school districts meet the urgent demand for remote networking and learn-from-home technologies.

“Working with D&H was one of the best partner experiences in my 25-plus years in IT sales. They were an exceptional partner in this venture,” he said.

“D&H’s team was extremely transparent and upfront about the process, including the realities of our timeline and any challenges we were facing. They needed accurate and honest information on how the transition to home environments was proceeding.”

Rodriguez said D&H “was willing to dig in its heels” to make sure the devices were deployed according to each district’s needs.

“It was a huge undertaking, yet they were proactive and hands-on.”

Rodriguez’s team is now looking to evaluate other classrooms. “We’ve developed a strong trust with D&H,” he said. “We’re looking to grow the relationships we’ve forged with them, and with the school districts we’ve guided through digital transformation.”

 

 

Dec 17

D&H Distributing and WWT Team to Help Hard-Hit Education Customers

By | Managed Services News

More than 100,000 devices were delivered to students and educators across North America.

D&H Distributing has partnered with channel giant WWT to deliver more than 100,000 devices to students and educators across North America.

The move came in response to demand during the pandemic. WWT said that education customers were more pressured than many other verticals since they had no option to shut down. They were obligated to continue to teach the nation’s children and needed to do so as seamlessly as possible.

WWT maintains a suite of resources including team members with C-level government and education field expertise. It also has an Advanced Technology Center. The $600 million ”sandbox” lab facility is where the company conducts training, proofs of concept, complex technology integrations and develops various vertically-focused solutions.

Although WWT had expertise and resources, the company sought a partner with supply chain experience in education to fulfil the work. It called upon D&H Distributing to deliver “an exceptional volume” of endpoints and execute a plan with immediacy.

Within months, WWT and D&H delivered more than 100,000 laptops, including outfitting one of the largest school districts in Florida. The distributor supplied Chromebooks, networking solutions and management software supported by White Glove Professional Services including asset tagging and etching. It also offered plus “green shipping” projects that relieved districts from the burden of disposing of hundreds of computer cartons at a time.

Urgent Demand

WWT's Shawn Rodriguez

WWT’s Shawn Rodriguez

Shawn Rodriguez is WWT’s vice president of state and local government and education. He saw the opportunity to help hard-hit school districts meet the urgent demand for remote networking and learn-from-home technologies.

“Working with D&H was one of the best partner experiences in my 25-plus years in IT sales. They were an exceptional partner in this venture,” he said.

“D&H’s team was extremely transparent and upfront about the process, including the realities of our timeline and any challenges we were facing. They needed accurate and honest information on how the transition to home environments was proceeding.”

Rodriguez said D&H “was willing to dig in its heels” to make sure the devices were deployed according to each district’s needs.

“It was a huge undertaking, yet they were proactive and hands-on.”

Rodriguez’s team is now looking to evaluate other classrooms. “We’ve developed a strong trust with D&H,” he said. “We’re looking to grow the relationships we’ve forged with them, and with the school districts we’ve guided through digital transformation.”

 

 

Dec 17

D&H Distributing and WWT Team to Help Hard-Hit Education Customers

By | Managed Services News

More than 100,000 devices were delivered to students and educators across North America.

D&H Distributing has partnered with channel giant WWT to deliver more than 100,000 devices to students and educators across North America.

The move came in response to demand during the pandemic. WWT said that education customers were more pressured than many other verticals since they had no option to shut down. They were obligated to continue to teach the nation’s children and needed to do so as seamlessly as possible.

WWT maintains a suite of resources including team members with C-level government and education field expertise. It also has an Advanced Technology Center. The $600 million ”sandbox” lab facility is where the company conducts training, proofs of concept, complex technology integrations and develops various vertically-focused solutions.

Although WWT had expertise and resources, the company sought a partner with supply chain experience in education to fulfil the work. It called upon D&H Distributing to deliver “an exceptional volume” of endpoints and execute a plan with immediacy.

Within months, WWT and D&H delivered more than 100,000 laptops, including outfitting one of the largest school districts in Florida. The distributor supplied Chromebooks, networking solutions and management software supported by White Glove Professional Services including asset tagging and etching. It also offered plus “green shipping” projects that relieved districts from the burden of disposing of hundreds of computer cartons at a time.

Urgent Demand

WWT's Shawn Rodriguez

WWT’s Shawn Rodriguez

Shawn Rodriguez is WWT’s vice president of state and local government and education. He saw the opportunity to help hard-hit school districts meet the urgent demand for remote networking and learn-from-home technologies.

“Working with D&H was one of the best partner experiences in my 25-plus years in IT sales. They were an exceptional partner in this venture,” he said.

“D&H’s team was extremely transparent and upfront about the process, including the realities of our timeline and any challenges we were facing. They needed accurate and honest information on how the transition to home environments was proceeding.”

Rodriguez said D&H “was willing to dig in its heels” to make sure the devices were deployed according to each district’s needs.

“It was a huge undertaking, yet they were proactive and hands-on.”

Rodriguez’s team is now looking to evaluate other classrooms. “We’ve developed a strong trust with D&H,” he said. “We’re looking to grow the relationships we’ve forged with them, and with the school districts we’ve guided through digital transformation.”

 

 

Dec 17

D&H Distributing and WWT Team to Help Hard-Hit Education Customers

By | Managed Services News

More than 100,000 devices were delivered to students and educators across North America.

D&H Distributing has partnered with channel giant WWT to deliver more than 100,000 devices to students and educators across North America.

The move came in response to demand during the pandemic. WWT said that education customers were more pressured than many other verticals since they had no option to shut down. They were obligated to continue to teach the nation’s children and needed to do so as seamlessly as possible.

WWT maintains a suite of resources including team members with C-level government and education field expertise. It also has an Advanced Technology Center. The $600 million ”sandbox” lab facility is where the company conducts training, proofs of concept, complex technology integrations and develops various vertically-focused solutions.

Although WWT had expertise and resources, the company sought a partner with supply chain experience in education to fulfil the work. It called upon D&H Distributing to deliver “an exceptional volume” of endpoints and execute a plan with immediacy.

Within months, WWT and D&H delivered more than 100,000 laptops, including outfitting one of the largest school districts in Florida. The distributor supplied Chromebooks, networking solutions and management software supported by White Glove Professional Services including asset tagging and etching. It also offered plus “green shipping” projects that relieved districts from the burden of disposing of hundreds of computer cartons at a time.

Urgent Demand

WWT's Shawn Rodriguez

WWT’s Shawn Rodriguez

Shawn Rodriguez is WWT’s vice president of state and local government and education. He saw the opportunity to help hard-hit school districts meet the urgent demand for remote networking and learn-from-home technologies.

“Working with D&H was one of the best partner experiences in my 25-plus years in IT sales. They were an exceptional partner in this venture,” he said.

“D&H’s team was extremely transparent and upfront about the process, including the realities of our timeline and any challenges we were facing. They needed accurate and honest information on how the transition to home environments was proceeding.”

Rodriguez said D&H “was willing to dig in its heels” to make sure the devices were deployed according to each district’s needs.

“It was a huge undertaking, yet they were proactive and hands-on.”

Rodriguez’s team is now looking to evaluate other classrooms. “We’ve developed a strong trust with D&H,” he said. “We’re looking to grow the relationships we’ve forged with them, and with the school districts we’ve guided through digital transformation.”

 

 

Dec 17

D&H Distributing and WWT Team to Help Hard-Hit Education Customers

By | Managed Services News

More than 100,000 devices were delivered to students and educators across North America.

D&H Distributing has partnered with channel giant WWT to deliver more than 100,000 devices to students and educators across North America.

The move came in response to demand during the pandemic. WWT said that education customers were more pressured than many other verticals since they had no option to shut down. They were obligated to continue to teach the nation’s children and needed to do so as seamlessly as possible.

WWT maintains a suite of resources including team members with C-level government and education field expertise. It also has an Advanced Technology Center. The $600 million ”sandbox” lab facility is where the company conducts training, proofs of concept, complex technology integrations and develops various vertically-focused solutions.

Although WWT had expertise and resources, the company sought a partner with supply chain experience in education to fulfil the work. It called upon D&H Distributing to deliver “an exceptional volume” of endpoints and execute a plan with immediacy.

Within months, WWT and D&H delivered more than 100,000 laptops, including outfitting one of the largest school districts in Florida. The distributor supplied Chromebooks, networking solutions and management software supported by White Glove Professional Services including asset tagging and etching. It also offered plus “green shipping” projects that relieved districts from the burden of disposing of hundreds of computer cartons at a time.

Urgent Demand

WWT's Shawn Rodriguez

WWT’s Shawn Rodriguez

Shawn Rodriguez is WWT’s vice president of state and local government and education. He saw the opportunity to help hard-hit school districts meet the urgent demand for remote networking and learn-from-home technologies.

“Working with D&H was one of the best partner experiences in my 25-plus years in IT sales. They were an exceptional partner in this venture,” he said.

“D&H’s team was extremely transparent and upfront about the process, including the realities of our timeline and any challenges we were facing. They needed accurate and honest information on how the transition to home environments was proceeding.”

Rodriguez said D&H “was willing to dig in its heels” to make sure the devices were deployed according to each district’s needs.

“It was a huge undertaking, yet they were proactive and hands-on.”

Rodriguez’s team is now looking to evaluate other classrooms. “We’ve developed a strong trust with D&H,” he said. “We’re looking to grow the relationships we’ve forged with them, and with the school districts we’ve guided through digital transformation.”

 

 

Dec 17

D&H Distributing and WWT Team to Help Hard-Hit Education Customers

By | Managed Services News

More than 100,000 devices were delivered to students and educators across North America.

D&H Distributing has partnered with channel giant WWT to deliver more than 100,000 devices to students and educators across North America.

The move came in response to demand during the pandemic. WWT said that education customers were more pressured than many other verticals since they had no option to shut down. They were obligated to continue to teach the nation’s children and needed to do so as seamlessly as possible.

WWT maintains a suite of resources including team members with C-level government and education field expertise. It also has an Advanced Technology Center. The $600 million ”sandbox” lab facility is where the company conducts training, proofs of concept, complex technology integrations and develops various vertically-focused solutions.

Although WWT had expertise and resources, the company sought a partner with supply chain experience in education to fulfil the work. It called upon D&H Distributing to deliver “an exceptional volume” of endpoints and execute a plan with immediacy.

Within months, WWT and D&H delivered more than 100,000 laptops, including outfitting one of the largest school districts in Florida. The distributor supplied Chromebooks, networking solutions and management software supported by White Glove Professional Services including asset tagging and etching. It also offered plus “green shipping” projects that relieved districts from the burden of disposing of hundreds of computer cartons at a time.

Urgent Demand

WWT's Shawn Rodriguez

WWT’s Shawn Rodriguez

Shawn Rodriguez is WWT’s vice president of state and local government and education. He saw the opportunity to help hard-hit school districts meet the urgent demand for remote networking and learn-from-home technologies.

“Working with D&H was one of the best partner experiences in my 25-plus years in IT sales. They were an exceptional partner in this venture,” he said.

“D&H’s team was extremely transparent and upfront about the process, including the realities of our timeline and any challenges we were facing. They needed accurate and honest information on how the transition to home environments was proceeding.”

Rodriguez said D&H “was willing to dig in its heels” to make sure the devices were deployed according to each district’s needs.

“It was a huge undertaking, yet they were proactive and hands-on.”

Rodriguez’s team is now looking to evaluate other classrooms. “We’ve developed a strong trust with D&H,” he said. “We’re looking to grow the relationships we’ve forged with them, and with the school districts we’ve guided through digital transformation.”

 

 

Dec 17

D&H Distributing and WWT Team to Help Hard-Hit Education Customers

By | Managed Services News

More than 100,000 devices were delivered to students and educators across North America.

D&H Distributing has partnered with channel giant WWT to deliver more than 100,000 devices to students and educators across North America.

The move came in response to demand during the pandemic. WWT said that education customers were more pressured than many other verticals since they had no option to shut down. They were obligated to continue to teach the nation’s children and needed to do so as seamlessly as possible.

WWT maintains a suite of resources including team members with C-level government and education field expertise. It also has an Advanced Technology Center. The $600 million ”sandbox” lab facility is where the company conducts training, proofs of concept, complex technology integrations and develops various vertically-focused solutions.

Although WWT had expertise and resources, the company sought a partner with supply chain experience in education to fulfil the work. It called upon D&H Distributing to deliver “an exceptional volume” of endpoints and execute a plan with immediacy.

Within months, WWT and D&H delivered more than 100,000 laptops, including outfitting one of the largest school districts in Florida. The distributor supplied Chromebooks, networking solutions and management software supported by White Glove Professional Services including asset tagging and etching. It also offered plus “green shipping” projects that relieved districts from the burden of disposing of hundreds of computer cartons at a time.

Urgent Demand

WWT's Shawn Rodriguez

WWT’s Shawn Rodriguez

Shawn Rodriguez is WWT’s vice president of state and local government and education. He saw the opportunity to help hard-hit school districts meet the urgent demand for remote networking and learn-from-home technologies.

“Working with D&H was one of the best partner experiences in my 25-plus years in IT sales. They were an exceptional partner in this venture,” he said.

“D&H’s team was extremely transparent and upfront about the process, including the realities of our timeline and any challenges we were facing. They needed accurate and honest information on how the transition to home environments was proceeding.”

Rodriguez said D&H “was willing to dig in its heels” to make sure the devices were deployed according to each district’s needs.

“It was a huge undertaking, yet they were proactive and hands-on.”

Rodriguez’s team is now looking to evaluate other classrooms. “We’ve developed a strong trust with D&H,” he said. “We’re looking to grow the relationships we’ve forged with them, and with the school districts we’ve guided through digital transformation.”

 

 

Dec 16

D&H Distributing and WWT Team to Help Hard-Hit Education Customers

By | Managed Services News

More than 100,000 devices were delivered to students and educators across North America.

D&H Distributing has partnered with channel giant WWT to deliver more than 100,000 devices to students and educators across North America.

The move came in response to demand during the pandemic. WWT said that education customers were more pressured than many other verticals since they had no option to shut down. They were obligated to continue to teach the nation’s children and needed to do so as seamlessly as possible.

WWT maintains a suite of resources including team members with C-level government and education field expertise. It also has an Advanced Technology Center. The $600 million ”sandbox” lab facility is where the company conducts training, proofs of concept, complex technology integrations and develops various vertically-focused solutions.

Although WWT had expertise and resources, the company sought a partner with supply chain experience in education to fulfil the work. It called upon D&H Distributing to deliver “an exceptional volume” of endpoints and execute a plan with immediacy.

Within months, WWT and D&H delivered more than 100,000 laptops, including outfitting one of the largest school districts in Florida. The distributor supplied Chromebooks, networking solutions and management software supported by White Glove Professional Services including asset tagging and etching. It also offered plus “green shipping” projects that relieved districts from the burden of disposing of hundreds of computer cartons at a time.

Urgent Demand

WWT's Shawn Rodriguez

WWT’s Shawn Rodriguez

Shawn Rodriguez is WWT’s vice president of state and local government and education. He saw the opportunity to help hard-hit school districts meet the urgent demand for remote networking and learn-from-home technologies.

“Working with D&H was one of the best partner experiences in my 25-plus years in IT sales. They were an exceptional partner in this venture,” he said.

“D&H’s team was extremely transparent and upfront about the process, including the realities of our timeline and any challenges we were facing. They needed accurate and honest information on how the transition to home environments was proceeding.”

Rodriguez said D&H “was willing to dig in its heels” to make sure the devices were deployed according to each district’s needs.

“It was a huge undertaking, yet they were proactive and hands-on.”

Rodriguez’s team is now looking to evaluate other classrooms. “We’ve developed a strong trust with D&H,” he said. “We’re looking to grow the relationships we’ve forged with them, and with the school districts we’ve guided through digital transformation.”

 

 

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