Category Archives for "Managed Services News"

Aug 12

D&H Distributing Launches Next Phase of Pandemic Response Resources

By | Managed Services News

The distributor’s assets for helping customers though the pandemic and beyond are plentiful.

D&H Distributing is out with a bevy of resources to ensure that partners have the resources to help customers with business continuity through the pandemic.

The distributor‘s business continuity resources include assets, tools, marketing materials and resource guides. More specifically, they are guides that focus on vertical markets, an MSP/VAR checklist, customizable brochures on remote work and Wi-Fi optimization. There are also turnkey offerings such as data access and security, remote device management, infrastructure as a service (IaaS), collaboration, UCaaS, desktop hardware, and more.

D&H Distributing's Peter DiMarco

D&H Distributing’s Peter DiMarco

“Recent events have created a unique and challenging scenario for the SMB community, but the channel has stepped up, and has been learning through it all,” said Peter DiMarco, D&H’s vice president of VAR sales. “Small businesses have come to realize how imperative it is to have a contingency strategy in case of a major disruption. We need to work together to implement effective business continuity plans for these companies.”

The business continuity plans that D&H refers to are designed to help customers now and over the long-term to build in resilience for the future.

Assets Galore

D&H Distributing is making assets available to partners to help them keep customers’ businesses connected to critical processes, applications, data, work centers and networks.

Here is a closer look at the D&H Business Continuity Initiative.

  • There is a dedicated mini site where partners will find guidance, tips, statistics, links and strategies. Assets focus on three main categories: data access and security, communication, and desktop hardware. The site outlines solutions in these areas and vendor product information.
  • The mini site also includes links to sales guides that specifically address business continuity for SMBs, and education continuity. The guides provide detailed product information, strategies, solutions and prep questions for partners. These assets help partners develop an active plan for their end customers.
  • A “Personal Protective Equipment (PPE) Guide,” helps partners market health products such as electronic no-contact thermometers and digital pulse oximeters; sanitization solutions like soap dispensers and stands for hand sanitizer stations; and wet wipes and “clean kits.” These products help businesses with a safe return to the office.
  • An on-demand Solutions Lab webcast, “Business Continuity: Planning Now & For the Future” is also available. The session includes info on how offerings from manufacturers can help MSPs safeguard customers against potential disasters. D&H also offers a selection of Microsoft Windows 10-powered devices.

And There’s More

  • Business continuity will be a topic during D&H’s September THREADcast events. The Canada event is scheduled for Sept 16; it is Sept. 30 in the U.S., with a preview on Sept. 30. Sessions and keynotes address topics such as remote networks, telework, distance learning and enhanced home networking connectivity.
  • A D&H Distributing MSP/VAR checklist helps partners create a record of the vendors and services each client subscribes to. The checklist will help partners prioritize the essential network amenities required for continuous operations during a disruptive event. This could include everything from day-to-day tools to essential services, hardware, client devices and communications applications like softphones and VoIP equipment.

D&H partner services marketing brochure templates on business continuity can be customized with partner branding. There are several new templates, including “Continuity Essentials: Rise of The Remote Workforce,” “Continuity Essentials: Supporting the Hybrid & Remote Classroom,” “Work from Home Like a Pro with Lenovo,” and “Avoid Connection Issues by Optimizing Wi-Fi with NetGear.”

This is the distributor’s latest response to the pandemic. Back in mid-March, D&H, along with other distributors, talked about its COVID-19 response with Channel Futures. Soon thereafter, D&H formalized its pandemic response.

Aug 12

D&H Distributing Launches Next Phase of Pandemic Response Resources

By | Managed Services News

The distributor’s assets for helping customers though the pandemic and beyond are plentiful.

D&H Distributing is out with a bevy of resources to ensure that partners have the resources to help customers with business continuity through the pandemic.

The distributor‘s business continuity resources include assets, tools, marketing materials and resource guides. More specifically, they are guides that focus on vertical markets, an MSP/VAR checklist, customizable brochures on remote work and Wi-Fi optimization. There are also turnkey offerings such as data access and security, remote device management, infrastructure as a service (IaaS), collaboration, UCaaS, desktop hardware, and more.

D&H Distributing's Peter DiMarco

D&H Distributing’s Peter DiMarco

“Recent events have created a unique and challenging scenario for the SMB community, but the channel has stepped up, and has been learning through it all,” said Peter DiMarco, D&H’s vice president of VAR sales. “Small businesses have come to realize how imperative it is to have a contingency strategy in case of a major disruption. We need to work together to implement effective business continuity plans for these companies.”

The business continuity plans that D&H refers to are designed to help customers now and over the long-term to build in resilience for the future.

Assets Galore

D&H Distributing is making assets available to partners to help them keep customers’ businesses connected to critical processes, applications, data, work centers and networks.

Here is a closer look at the D&H Business Continuity Initiative.

  • There is a dedicated mini site where partners will find guidance, tips, statistics, links and strategies. Assets focus on three main categories: data access and security, communication, and desktop hardware. The site outlines solutions in these areas and vendor product information.
  • The mini site also includes links to sales guides that specifically address business continuity for SMBs, and education continuity. The guides provide detailed product information, strategies, solutions and prep questions for partners. These assets help partners develop an active plan for their end customers.
  • A “Personal Protective Equipment (PPE) Guide,” helps partners market health products such as electronic no-contact thermometers and digital pulse oximeters; sanitization solutions like soap dispensers and stands for hand sanitizer stations; and wet wipes and “clean kits.” These products help businesses with a safe return to the office.
  • An on-demand Solutions Lab webcast, “Business Continuity: Planning Now & For the Future” is also available. The session includes info on how offerings from manufacturers can help MSPs safeguard customers against potential disasters. D&H also offers a selection of Microsoft Windows 10-powered devices.

And There’s More

  • Business continuity will be a topic during D&H’s September THREADcast events. The Canada event is scheduled for Sept 16; it is Sept. 30 in the U.S., with a preview on Sept. 30. Sessions and keynotes address topics such as remote networks, telework, distance learning and enhanced home networking connectivity.
  • A D&H Distributing MSP/VAR checklist helps partners create a record of the vendors and services each client subscribes to. The checklist will help partners prioritize the essential network amenities required for continuous operations during a disruptive event. This could include everything from day-to-day tools to essential services, hardware, client devices and communications applications like softphones and VoIP equipment.

D&H partner services marketing brochure templates on business continuity can be customized with partner branding. There are several new templates, including “Continuity Essentials: Rise of The Remote Workforce,” “Continuity Essentials: Supporting the Hybrid & Remote Classroom,” “Work from Home Like a Pro with Lenovo,” and “Avoid Connection Issues by Optimizing Wi-Fi with NetGear.”

This is the distributor’s latest response to the pandemic. Back in mid-March, D&H, along with other distributors, talked about its COVID-19 response with Channel Futures. Soon thereafter, D&H formalized its pandemic response.

Aug 12

D&H Distributing Launches Next Phase of Pandemic Response Resources

By | Managed Services News

The distributor’s assets for helping customers though the pandemic and beyond are plentiful.

D&H Distributing is out with a bevy of resources to ensure that partners have the resources to help customers with business continuity through the pandemic.

The distributor‘s business continuity resources include assets, tools, marketing materials and resource guides. More specifically, they are guides that focus on vertical markets, an MSP/VAR checklist, customizable brochures on remote work and Wi-Fi optimization. There are also turnkey offerings such as data access and security, remote device management, infrastructure as a service (IaaS), collaboration, UCaaS, desktop hardware, and more.

D&H Distributing's Peter DiMarco

D&H Distributing’s Peter DiMarco

“Recent events have created a unique and challenging scenario for the SMB community, but the channel has stepped up, and has been learning through it all,” said Peter DiMarco, D&H’s vice president of VAR sales. “Small businesses have come to realize how imperative it is to have a contingency strategy in case of a major disruption. We need to work together to implement effective business continuity plans for these companies.”

The business continuity plans that D&H refers to are designed to help customers now and over the long-term to build in resilience for the future.

Assets Galore

D&H Distributing is making assets available to partners to help them keep customers’ businesses connected to critical processes, applications, data, work centers and networks.

Here is a closer look at the D&H Business Continuity Initiative.

  • There is a dedicated mini site where partners will find guidance, tips, statistics, links and strategies. Assets focus on three main categories: data access and security, communication, and desktop hardware. The site outlines solutions in these areas and vendor product information.
  • The mini site also includes links to sales guides that specifically address business continuity for SMBs, and education continuity. The guides provide detailed product information, strategies, solutions and prep questions for partners. These assets help partners develop an active plan for their end customers.
  • A “Personal Protective Equipment (PPE) Guide,” helps partners market health products such as electronic no-contact thermometers and digital pulse oximeters; sanitization solutions like soap dispensers and stands for hand sanitizer stations; and wet wipes and “clean kits.” These products help businesses with a safe return to the office.
  • An on-demand Solutions Lab webcast, “Business Continuity: Planning Now & For the Future” is also available. The session includes info on how offerings from manufacturers can help MSPs safeguard customers against potential disasters. D&H also offers a selection of Microsoft Windows 10-powered devices.

And There’s More

  • Business continuity will be a topic during D&H’s September THREADcast events. The Canada event is scheduled for Sept 16; it is Sept. 30 in the U.S., with a preview on Sept. 30. Sessions and keynotes address topics such as remote networks, telework, distance learning and enhanced home networking connectivity.
  • A D&H Distributing MSP/VAR checklist helps partners create a record of the vendors and services each client subscribes to. The checklist will help partners prioritize the essential network amenities required for continuous operations during a disruptive event. This could include everything from day-to-day tools to essential services, hardware, client devices and communications applications like softphones and VoIP equipment.

D&H partner services marketing brochure templates on business continuity can be customized with partner branding. There are several new templates, including “Continuity Essentials: Rise of The Remote Workforce,” “Continuity Essentials: Supporting the Hybrid & Remote Classroom,” “Work from Home Like a Pro with Lenovo,” and “Avoid Connection Issues by Optimizing Wi-Fi with NetGear.”

This is the distributor’s latest response to the pandemic. Back in mid-March, D&H, along with other distributors, talked about its COVID-19 response with Channel Futures. Soon thereafter, D&H formalized its pandemic response.

Aug 12

D&H Distributing Launches Next Phase of Pandemic Response Resources

By | Managed Services News

The distributor’s assets for helping customers though the pandemic and beyond are plentiful.

D&H Distributing is out with a bevy of resources to ensure that partners have the resources to help customers with business continuity through the pandemic.

The distributor‘s business continuity resources include assets, tools, marketing materials and resource guides. More specifically, they are guides that focus on vertical markets, an MSP/VAR checklist, customizable brochures on remote work and Wi-Fi optimization. There are also turnkey offerings such as data access and security, remote device management, infrastructure as a service (IaaS), collaboration, UCaaS, desktop hardware, and more.

D&H Distributing's Peter DiMarco

D&H Distributing’s Peter DiMarco

“Recent events have created a unique and challenging scenario for the SMB community, but the channel has stepped up, and has been learning through it all,” said Peter DiMarco, D&H’s vice president of VAR sales. “Small businesses have come to realize how imperative it is to have a contingency strategy in case of a major disruption. We need to work together to implement effective business continuity plans for these companies.”

The business continuity plans that D&H refers to are designed to help customers now and over the long-term to build in resilience for the future.

Assets Galore

D&H Distributing is making assets available to partners to help them keep customers’ businesses connected to critical processes, applications, data, work centers and networks.

Here is a closer look at the D&H Business Continuity Initiative.

  • There is a dedicated mini site where partners will find guidance, tips, statistics, links and strategies. Assets focus on three main categories: data access and security, communication, and desktop hardware. The site outlines solutions in these areas and vendor product information.
  • The mini site also includes links to sales guides that specifically address business continuity for SMBs, and education continuity. The guides provide detailed product information, strategies, solutions and prep questions for partners. These assets help partners develop an active plan for their end customers.
  • A “Personal Protective Equipment (PPE) Guide,” helps partners market health products such as electronic no-contact thermometers and digital pulse oximeters; sanitization solutions like soap dispensers and stands for hand sanitizer stations; and wet wipes and “clean kits.” These products help businesses with a safe return to the office.
  • An on-demand Solutions Lab webcast, “Business Continuity: Planning Now & For the Future” is also available. The session includes info on how offerings from manufacturers can help MSPs safeguard customers against potential disasters. D&H also offers a selection of Microsoft Windows 10-powered devices.

And There’s More

  • Business continuity will be a topic during D&H’s September THREADcast events. The Canada event is scheduled for Sept 16; it is Sept. 30 in the U.S., with a preview on Sept. 30. Sessions and keynotes address topics such as remote networks, telework, distance learning and enhanced home networking connectivity.
  • A D&H Distributing MSP/VAR checklist helps partners create a record of the vendors and services each client subscribes to. The checklist will help partners prioritize the essential network amenities required for continuous operations during a disruptive event. This could include everything from day-to-day tools to essential services, hardware, client devices and communications applications like softphones and VoIP equipment.

D&H partner services marketing brochure templates on business continuity can be customized with partner branding. There are several new templates, including “Continuity Essentials: Rise of The Remote Workforce,” “Continuity Essentials: Supporting the Hybrid & Remote Classroom,” “Work from Home Like a Pro with Lenovo,” and “Avoid Connection Issues by Optimizing Wi-Fi with NetGear.”

This is the distributor’s latest response to the pandemic. Back in mid-March, D&H, along with other distributors, talked about its COVID-19 response with Channel Futures. Soon thereafter, D&H formalized its pandemic response.

Aug 11

D&H Distributing Launches Next Phase of Pandemic Response Resources

By | Managed Services News

The distributor’s assets for helping customers though the pandemic and beyond are plentiful.

D&H Distributing is out with a bevy of resources to ensure that partners have the resources to help customers with business continuity through the pandemic.

The distributor‘s business continuity resources include assets, tools, marketing materials and resource guides. More specifically, they are guides that focus on vertical markets, an MSP/VAR checklist, customizable brochures on remote work and Wi-Fi optimization. There are also turnkey offerings such as data access and security, remote device management, infrastructure as a service (IaaS), collaboration, UCaaS, desktop hardware, and more.

D&H Distributing's Peter DiMarco

D&H Distributing’s Peter DiMarco

“Recent events have created a unique and challenging scenario for the SMB community, but the channel has stepped up, and has been learning through it all,” said Peter DiMarco, D&H’s vice president of VAR sales. “Small businesses have come to realize how imperative it is to have a contingency strategy in case of a major disruption. We need to work together to implement effective business continuity plans for these companies.”

The business continuity plans that D&H refers to are designed to help customers now and over the long-term to build in resilience for the future.

Assets Galore

D&H Distributing is making assets available to partners to help them keep customers’ businesses connected to critical processes, applications, data, work centers and networks.

Here is a closer look at the D&H Business Continuity Initiative.

  • There is a dedicated mini site where partners will find guidance, tips, statistics, links and strategies. Assets focus on three main categories: data access and security, communication, and desktop hardware. The site outlines solutions in these areas and vendor product information.
  • The mini site also includes links to sales guides that specifically address business continuity for SMBs, and education continuity. The guides provide detailed product information, strategies, solutions and prep questions for partners. These assets help partners develop an active plan for their end customers.
  • A “Personal Protective Equipment (PPE) Guide,” helps partners market health products such as electronic no-contact thermometers and digital pulse oximeters; sanitization solutions like soap dispensers and stands for hand sanitizer stations; and wet wipes and “clean kits.” These products help businesses with a safe return to the office.
  • An on-demand Solutions Lab webcast, “Business Continuity: Planning Now & For the Future” is also available. The session includes info on how offerings from manufacturers can help MSPs safeguard customers against potential disasters. D&H also offers a selection of Microsoft Windows 10-powered devices.

And There’s More

  • Business continuity will be a topic during D&H’s September THREADcast events. The Canada event is scheduled for Sept 16; it is Sept. 30 in the U.S., with a preview on Sept. 30. Sessions and keynotes address topics such as remote networks, telework, distance learning and enhanced home networking connectivity.
  • A D&H Distributing MSP/VAR checklist helps partners create a record of the vendors and services each client subscribes to. The checklist will help partners prioritize the essential network amenities required for continuous operations during a disruptive event. This could include everything from day-to-day tools to essential services, hardware, client devices and communications applications like softphones and VoIP equipment.

D&H partner services marketing brochure templates on business continuity can be customized with partner branding. There are several new templates, including “Continuity Essentials: Rise of The Remote Workforce,” “Continuity Essentials: Supporting the Hybrid & Remote Classroom,” “Work from Home Like a Pro with Lenovo,” and “Avoid Connection Issues by Optimizing Wi-Fi with NetGear.”

This is the distributor’s latest response to the pandemic. Back in mid-March, D&H, along with other distributors, talked about its COVID-19 response with Channel Futures. Soon thereafter, D&H formalized its pandemic response.

Aug 11

D&H Distributing Launches Next Phase of Pandemic Response Resources

By | Managed Services News

The distributor’s assets for helping customers though the pandemic and beyond are plentiful.

D&H Distributing is out with a bevy of resources to ensure that partners have the resources to help customers with business continuity through the pandemic.

The distributor‘s business continuity resources include assets, tools, marketing materials and resource guides. More specifically, they are guides that focus on vertical markets, an MSP/VAR checklist, customizable brochures on remote work and Wi-Fi optimization. There are also turnkey offerings such as data access and security, remote device management, infrastructure as a service (IaaS), collaboration, UCaaS, desktop hardware, and more.

D&H Distributing's Peter DiMarco

D&H Distributing’s Peter DiMarco

“Recent events have created a unique and challenging scenario for the SMB community, but the channel has stepped up, and has been learning through it all,” said Peter DiMarco, D&H’s vice president of VAR sales. “Small businesses have come to realize how imperative it is to have a contingency strategy in case of a major disruption. We need to work together to implement effective business continuity plans for these companies.”

The business continuity plans that D&H refers to are designed to help customers now and over the long-term to build in resilience for the future.

Assets Galore

D&H Distributing is making assets available to partners to help them keep customers’ businesses connected to critical processes, applications, data, work centers and networks.

Here is a closer look at the D&H Business Continuity Initiative.

  • There is a dedicated mini site where partners will find guidance, tips, statistics, links and strategies. Assets focus on three main categories: data access and security, communication, and desktop hardware. The site outlines solutions in these areas and vendor product information.
  • The mini site also includes links to sales guides that specifically address business continuity for SMBs, and education continuity. The guides provide detailed product information, strategies, solutions and prep questions for partners. These assets help partners develop an active plan for their end customers.
  • A “Personal Protective Equipment (PPE) Guide,” helps partners market health products such as electronic no-contact thermometers and digital pulse oximeters; sanitization solutions like soap dispensers and stands for hand sanitizer stations; and wet wipes and “clean kits.” These products help businesses with a safe return to the office.
  • An on-demand Solutions Lab webcast, “Business Continuity: Planning Now & For the Future” is also available. The session includes info on how offerings from manufacturers can help MSPs safeguard customers against potential disasters. D&H also offers a selection of Microsoft Windows 10-powered devices.

And There’s More

  • Business continuity will be a topic during D&H’s September THREADcast events. The Canada event is scheduled for Sept 16; it is Sept. 30 in the U.S., with a preview on Sept. 30. Sessions and keynotes address topics such as remote networks, telework, distance learning and enhanced home networking connectivity.
  • A D&H Distributing MSP/VAR checklist helps partners create a record of the vendors and services each client subscribes to. The checklist will help partners prioritize the essential network amenities required for continuous operations during a disruptive event. This could include everything from day-to-day tools to essential services, hardware, client devices and communications applications like softphones and VoIP equipment.

D&H partner services marketing brochure templates on business continuity can be customized with partner branding. There are several new templates, including “Continuity Essentials: Rise of The Remote Workforce,” “Continuity Essentials: Supporting the Hybrid & Remote Classroom,” “Work from Home Like a Pro with Lenovo,” and “Avoid Connection Issues by Optimizing Wi-Fi with NetGear.”

This is the distributor’s latest response to the pandemic. Back in mid-March, D&H, along with other distributors, talked about its COVID-19 response with Channel Futures. Soon thereafter, D&H formalized its pandemic response.

Aug 11

D&H Distributing Launches Next Phase of Pandemic Response Resources

By | Managed Services News

The distributor’s assets for helping customers though the pandemic and beyond are plentiful.

D&H Distributing is out with a bevy of resources to ensure that partners have the resources to help customers with business continuity through the pandemic.

The distributor‘s business continuity resources include assets, tools, marketing materials and resource guides. More specifically, they are guides that focus on vertical markets, an MSP/VAR checklist, customizable brochures on remote work and Wi-Fi optimization. There are also turnkey offerings such as data access and security, remote device management, infrastructure as a service (IaaS), collaboration, UCaaS, desktop hardware, and more.

D&H Distributing's Peter DiMarco

D&H Distributing’s Peter DiMarco

“Recent events have created a unique and challenging scenario for the SMB community, but the channel has stepped up, and has been learning through it all,” said Peter DiMarco, D&H’s vice president of VAR sales. “Small businesses have come to realize how imperative it is to have a contingency strategy in case of a major disruption. We need to work together to implement effective business continuity plans for these companies.”

The business continuity plans that D&H refers to are designed to help customers now and over the long-term to build in resilience for the future.

Assets Galore

D&H Distributing is making assets available to partners to help them keep customers’ businesses connected to critical processes, applications, data, work centers and networks.

Here is a closer look at the D&H Business Continuity Initiative.

  • There is a dedicated mini site where partners will find guidance, tips, statistics, links and strategies. Assets focus on three main categories: data access and security, communication, and desktop hardware. The site outlines solutions in these areas and vendor product information.
  • The mini site also includes links to sales guides that specifically address business continuity for SMBs, and education continuity. The guides provide detailed product information, strategies, solutions and prep questions for partners. These assets help partners develop an active plan for their end customers.
  • A “Personal Protective Equipment (PPE) Guide,” helps partners market health products such as electronic no-contact thermometers and digital pulse oximeters; sanitization solutions like soap dispensers and stands for hand sanitizer stations; and wet wipes and “clean kits.” These products help businesses with a safe return to the office.
  • An on-demand Solutions Lab webcast, “Business Continuity: Planning Now & For the Future” is also available. The session includes info on how offerings from manufacturers can help MSPs safeguard customers against potential disasters. D&H also offers a selection of Microsoft Windows 10-powered devices.

And There’s More

  • Business continuity will be a topic during D&H’s September THREADcast events. The Canada event is scheduled for Sept 16; it is Sept. 30 in the U.S., with a preview on Sept. 30. Sessions and keynotes address topics such as remote networks, telework, distance learning and enhanced home networking connectivity.
  • A D&H Distributing MSP/VAR checklist helps partners create a record of the vendors and services each client subscribes to. The checklist will help partners prioritize the essential network amenities required for continuous operations during a disruptive event. This could include everything from day-to-day tools to essential services, hardware, client devices and communications applications like softphones and VoIP equipment.

D&H partner services marketing brochure templates on business continuity can be customized with partner branding. There are several new templates, including “Continuity Essentials: Rise of The Remote Workforce,” “Continuity Essentials: Supporting the Hybrid & Remote Classroom,” “Work from Home Like a Pro with Lenovo,” and “Avoid Connection Issues by Optimizing Wi-Fi with NetGear.”

This is the distributor’s latest response to the pandemic. Back in mid-March, D&H, along with other distributors, talked about its COVID-19 response with Channel Futures. Soon thereafter, D&H formalized its pandemic response.

Aug 11

D&H Distributing Launches Next Phase of Pandemic Response Resources

By | Managed Services News

The distributor’s assets for helping customers though the pandemic and beyond are plentiful.

D&H Distributing is out with a bevy of resources to ensure that partners have the resources to help customers with business continuity through the pandemic.

The distributor‘s business continuity resources include assets, tools, marketing materials and resource guides. More specifically, they are guides that focus on vertical markets, an MSP/VAR checklist, customizable brochures on remote work and Wi-Fi optimization. There are also turnkey offerings such as data access and security, remote device management, infrastructure as a service (IaaS), collaboration, UCaaS, desktop hardware, and more.

D&H Distributing's Peter DiMarco

D&H Distributing’s Peter DiMarco

“Recent events have created a unique and challenging scenario for the SMB community, but the channel has stepped up, and has been learning through it all,” said Peter DiMarco, D&H’s vice president of VAR sales. “Small businesses have come to realize how imperative it is to have a contingency strategy in case of a major disruption. We need to work together to implement effective business continuity plans for these companies.”

The business continuity plans that D&H refers to are designed to help customers now and over the long-term to build in resilience for the future.

Assets Galore

D&H Distributing is making assets available to partners to help them keep customers’ businesses connected to critical processes, applications, data, work centers and networks.

Here is a closer look at the D&H Business Continuity Initiative.

  • There is a dedicated mini site where partners will find guidance, tips, statistics, links and strategies. Assets focus on three main categories: data access and security, communication, and desktop hardware. The site outlines solutions in these areas and vendor product information.
  • The mini site also includes links to sales guides that specifically address business continuity for SMBs, and education continuity. The guides provide detailed product information, strategies, solutions and prep questions for partners. These assets help partners develop an active plan for their end customers.
  • A “Personal Protective Equipment (PPE) Guide,” helps partners market health products such as electronic no-contact thermometers and digital pulse oximeters; sanitization solutions like soap dispensers and stands for hand sanitizer stations; and wet wipes and “clean kits.” These products help businesses with a safe return to the office.
  • An on-demand Solutions Lab webcast, “Business Continuity: Planning Now & For the Future” is also available. The session includes info on how offerings from manufacturers can help MSPs safeguard customers against potential disasters. D&H also offers a selection of Microsoft Windows 10-powered devices.

And There’s More

  • Business continuity will be a topic during D&H’s September THREADcast events. The Canada event is scheduled for Sept 16; it is Sept. 30 in the U.S., with a preview on Sept. 30. Sessions and keynotes address topics such as remote networks, telework, distance learning and enhanced home networking connectivity.
  • A D&H Distributing MSP/VAR checklist helps partners create a record of the vendors and services each client subscribes to. The checklist will help partners prioritize the essential network amenities required for continuous operations during a disruptive event. This could include everything from day-to-day tools to essential services, hardware, client devices and communications applications like softphones and VoIP equipment.

D&H partner services marketing brochure templates on business continuity can be customized with partner branding. There are several new templates, including “Continuity Essentials: Rise of The Remote Workforce,” “Continuity Essentials: Supporting the Hybrid & Remote Classroom,” “Work from Home Like a Pro with Lenovo,” and “Avoid Connection Issues by Optimizing Wi-Fi with NetGear.”

This is the distributor’s latest response to the pandemic. Back in mid-March, D&H, along with other distributors, talked about its COVID-19 response with Channel Futures. Soon thereafter, D&H formalized its pandemic response.

Aug 11

SolarWinds Study: MSPs Crucial to Businesses During Pandemic

By | Managed Services News

The overwhelming majority of MSPs have maintained their staff levels during the pandemic.

A new SolarWinds study shows the COVID-19 pandemic has reinforced the value MSPs bring to businesses.

SolarWinds MSP surveyed 500 MSPs across Europe, North America, Australia and New Zealand. The SolarWinds study provides insight into how MSPs are successfully navigating the impact of COVID-19. It also gauged their views on the next 12 months in the market.

Key findings include:

  • Fifty-nine percent have applied for government financial relief programs. And 74% of those received the help they needed.
  • More than four in five have continued operating at their pre-pandemic staffing levels.
  • The majority of MSPs have adapted their security services for work-from-home clients, with 59% of managed-services-centric businesses offering more security bundles than any other business model..

MSPs Helping Businesses Survive

Colin Knox is vice president of community for SolarWinds MSP.

SolarWinds MSP's Colin Knox

SolarWinds MSP’s Colin Knox

“While not necessarily surprising, it was truly heartening to see the overwhelming majority of MSPs retain their staff during a time period characterized by uncertainty,” Knox said. “Without MSPs as an extension of their customers’ teams – focused on risk mitigation and business continuity – many businesses would have been lost, and wouldn’t have been able to support remote working on such a vast, immediate scale. MSPs have truly become essential.”

SolarWinds MSP’s Colin Knox is part of Channel Partners/Channel Futures’ 2020 Top Gun 51. This program recognizes today’s channel executives who build and execute channel programs that drive partner, customer and supplier success. See the full list.

More than two-thirds of MSPs have reported “going the extra mile” to support their customers during this time, the SolarWinds study said. MSPs have continued to accommodate customer needs in the following ways during the pandemic:

  • Sixty-five percent do not anticipate making any pricing changes to their managed services package in the long term.
  • Twenty-four percent have offered delayed payments.
  • Twenty-three percent have offered temporary discounts.
  • Nineteen percent have reduced their services to fit shrinking customer budgets.
  • Thirteen percent intend to increase their prices following the pandemic.

Biggest Challenges Ahead

Customers that hadn’t worked from home before put the most strain on MSPs, Knox said.

“But of course, many customers were savvy to remote working and understood some of the challenges it would bring, from additional security vulnerabilities, network constraints and lack of work-from-home hardware, he said.

In terms of challenges, MSPs say the biggest barriers they will face over the next year are:

  • Securing new customers.
  • Social distancing requirements in the office and at customer sites.
  • Lower IT budgets and spending due to recession.
  • Adapting to having staff and clients work-from-home.

“In order for MSPs to continue to grow and meet the market’s demands for increased security services, they will need to invest in their businesses, which in some cases will mean price increases to help support with the increasing cybersecurity demands,” Knox said. “With that said, while pricing increases may be warranted to accommodate the heightened expectations some clients may now have as a result of the pandemic, MSPs need to ensure they communicate the value and listen closely to the market to see if it will bear the increased price in general.”

Strong Outlook for MSPs

The market outlook for MSPs is strong, with a 9-12% CAGR expected over the next three years, Knox said.

“Like many businesses, COVID-19 may have had a temporary impact on such things as staffing, but we believe MSPs – with the right business model – are poised to thrive as we move forward throughout the rest of the year and into 2021,” he said. “Their services have never been in higher demand as we’ve shifted to global work-from-home as the standard modus operandi and as businesses who never considered outsourcing IT are now looking to do so to help mitigate operational gaps.”

In the next 12 months, the SolarWinds study found:

  • MSPs will continue to see security services as a crucial growth factor for advancement along with cloud services. For instance, 51% will increase their security services and 47% will increase cloud services sales.
  • Forty-two percent say growth will come from additional project work. And 39% expect an increase in managed services contracts.
  • For other potential growth opportunities, 40% of large MSPs also anticipate they will engage in M&A to support expansion.
  • Nearly one half estimate more than 20% of their clients will implement work-from-home policies post-pandemic.
  • Companies operating in a managed services business model show more confidence and expect stronger revenue growth than those with a break-fix business model.

SolarWinds last week floated the idea of spinning off its MSP business. It’s a move the company says could enhance operations of both its MSP and core IT management businesses. So stay tuned.

Aug 11

VMware on Horizon 8: ‘Partners Will … Solve The Use Case Customers Need’

By | Managed Services News

And in this short cloud news roundup, find out what Google Cloud and Tanium are doing for advanced persistent attacks.

Last week, VMware debuted Horizon 8, the latest version of its virtual desktop platform. This cloud news roundup features a Q&A with the company about what partners need to know about the product. Plus, Google Cloud and Tanium have expanded their work together. Learn how the channel can help fight harmful advanced persistent threat attacks, or APTs, with the companies’ combined technologies.

VMware Talks Horizon 8 and Channel

VMware has upgraded its Horizon virtual desktop. The eighth iteration of the platform features support for more clouds, tighter security and collaboration, and more APIs. VMware says Horizon 8 puts the tools for virtual desktop management in one place and makes it easier to scale.

Jeff McGrath is senior director of product marketing, end-user computing, at VMware. Channel Futures asked McGrath for more insight into what partners can do with Horizon 8.

CF: What does Horizon 8 mean for VMware channel partners?

Jeff McGrath: Horizon 8 will provide an opportunity for partners to have strategic discussions with customers about business continuity, with a solution that can be sold and deployed tactically across whatever hardware or cloud platforms you and your customers support.

CF: What can channel partners do with Horizon 8?

JM: Horizon 8 enables channel partners to meet the needs for a critical use case, remote workforce enablement, with a trusted VDI and published apps solution that enables secure remote access to corporate resources. In addition, more deployment options than ever before are available, across traditional infrastructure, HCI, cloud-hosted and even desktop as a service. Partners will be able to solve the use case customers need, with the deployment model that best meets their requirements.

CF: What can channel partners help customers achieve with Horizon 8?

JM: With the rise of pandemic, business continuity jumped to the forefront. There were availability constraints on both hardware and cloud capacity. With Horizon 8 cloud-native services that support hybrid and multicloud deployments, IT teams can ensure wherever the necessary capacity is available and they can leverage it to enable customers’ remote workforces.

CF: How will customers benefit using Horizon 8?

JM: Horizon 8 delivers a modern platform for secure delivery of virtual desktops and applications, built on the … VMware software-defined data center foundation and integrated with VMware’s … digital workspace, Workspace One. It allows customers to ensure workforces maintain productivity wherever they work and leverage whatever strategic hardware and cloud partners they’ve standardized on. Horizon 8 supports them all and can support large, hybrid deployments from a single simple console to ensure business continuity and de-risk the business.

CF: How does Horizon 8 bolster partners’ businesses?

JM: We have seen significant growth in Horizon business and have been a trusted adviser to hundreds of businesses, government agencies and educational institutions. Partners can be that trusted adviser to their customers, helping them to maintain business continuity and give their employees the secure, trusted access to corporate applications and resources they require, from anywhere. Horizon also pulls supporting hardware and cloud infrastructure through and can help your customers leverage the cloud capacity they have purchased.

Horizon 8 will be generally available in October.

Tanium Combines Threat Response With Google Cloud’s Security Analytics

In other cloud news, Tanium has expanded its partnership with Google Cloud.

The result is a platform that includes an integration between Tanium’s Threat Response and Chronicle, Google Cloud’s security analytics platform. Tanium (and, therefore, its channel partners) is selling the product, which detects, investigates and scopes advanced, long-lived attacks. These commonly are called advanced persistent threats (APTs).

Tanium didn’t respond to our request for insight into what partners should know about the partnership and its requisite capabilities.

In a recent blog, Google Cloud noted that the average dwell time for APTs ranges from 200 to 250 days. The more time passes, the farther the threats may spread.

Google Cloud's Sunil Potti

Google Cloud’s Sunil Potti

“Advanced persistent threats require a sophisticated approach to detection and response,” said Sunil Potti, general manager and vice president of cloud security at Google Cloud. “That starts at the endpoint, where most compromise activities begin. With telemetry sourced from Tanium’s … endpoint security approach, customers have the data they need to detect and investigate post-compromise activity to accelerate remediation and prevent future intrusion.”

The combined technologies now facilitate proactive threat hunting and faster incident response and remediation. To the latter point, thanks to Chronicle, users (or their partners) may correlate up to one year of data from the Tanium platform’s endpoint telemetry and network activity. This lets incident response teams investigate sustained, long-term attacks and take action, Google Cloud said.

The Tanium-Google Cloud partnership also extends zero-trust security to the device edge, the companies said. This capability uses Google’s BeyondCorp platform. Through the integration, Tanium will support the ability to use endpoint identity, state and compliance data with BeyondCorp Remote Access.

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