Category Archives for "Managed Services News"

Oct 12

Racial Inequality: 15% Surveyed Say Tech Companies Doing Too Much

By | Managed Services News

“I was really astounded,” says TrustRadius’ CEO. Learn more about what the report uncovered.

Achieving inclusivity and overcoming racial inequality for people of color in the technology industry appears to be a ways off.

That’s according to new research from TrustRadius, a business software review site.

And the discovery that most surprised Vinay Bhagat, CEO of TrustRadius?

TrustRadius/ Vinay Bhagat

TrustRadius’ Vinay Bhagat

“I was really astounded by the fact that 15% of our respondents believe that the tech industry is doing too much to address racial inequality,” Bhagat told Channel Futures. “This, coupled with our finding that a large number of people of color don’t feel comfortable bringing up issues of discrimination internally, indicates that there is a disconnect between those who don’t believe racial inequality is a problem and those who are working in environments that don’t feel safe and equitable.”

TrustRadius surveyed more than 1,200 tech professionals worldwide in August. The results comprise the basis of its 2020 People of Color in Tech Report.

Two-thirds (66%) of the people TrustRadius polled said tech companies could do more to address racial inequality. Another 18% said companies are doing enough. Yet that final group, the 15%, said they think companies are actually doing too much.

‘Barrier to Progress’

“It’s important to note that 58% of the respondents who said companies are actually doing too much identified as non-Hispanic white,” TrustRadius analysts wrote. “This indicates a potentially major barrier to progress — that the largest group doesn’t seem to have a problem with the status quo, and may even prefer the status quo.”

At the same time, most respondents, regardless of race, seem to agree on one thing. Tech now employs more people of color than it did a decade ago. The majority (65%) from a non-white background said they think there are more people like them now in tech. (Fifty-three percent of overall respondents said they identify as people of color.) Fifty-eight percent of white respondents said the same.

Channel Partners and Channel Futures commit to fostering an atmosphere of diversity and inclusion in the channel. Thus, we feature news articles, first-person accounts and strategies around topics of race to spur discussion of these important subjects. Visit our webpage dedicated to the topic.

“Their perceptions being so closely aligned may indicate that there has in fact been an improvement in overall numbers for people of color in the field,” TrustRadius notes in its report.

Even so, TrustRadius added, the tech sector “may still not be moving at a fast enough pace to significantly combat racial inequality and achieve representation” within its workforce. Until that happens, it appears that many people of color will feel reluctant to speak up when they encounter discrimination.

“It’s a problem that 35% of people of color don’t feel comfortable going to HR with these experiences,” Bhagat said. “We need to figure out why that is. As a leader, I’m not able to address discrimination unless I know it’s occurring.”

Bhagat says he has faced “verbal and physical abuse” because of his race. Some employers have put career barriers in his way as well. Thus, he wants to help tech leaders do more to embrace people of all heritages. He suggests organizations “source from a diverse candidate pool, address unconscious bias and ensure people of color feel welcome.” That includes channel partner organizations.

Inclusive and Unbiased Hiring

“Tech leaders should make sure their work environment is fully inclusive and unbiased — that people feel welcome when they interview, that they succeed and thrive based upon their performance and that collaboration is unhindered by other factors,” he said. “I’ve found that standardizing how we report on goals and performance, and bringing visibility to progress on a weekly basis using the software tool 15Five, has helped. I’d definitely recommend it.”

In terms of TrustRadius itself, Bhagat admits in the introduction to the report that it, too, needs to improve.

“I know my house is not in order,” Bhagat wrote. “The primary issue for TrustRadius to tackle is diversity.”

To do this, he told Channel Futures, TrustRadius is holding a series of workshops on unconscious bias. These sessions include homework and tests.

“We’re also actively reporting on the diversity of our candidate pipelines and hiring decisions,” he said. “This becomes the impetus to do better at working to improve the diversity of our hiring pipeline. You’ll also see us continuing support for Code2College by volunteering as a company, to help their mission of broadening opportunity and diversity in the next generation of talent for the tech industry.”

Oct 09

Enabling Off-Network Endpoint Protection: A Critical Part of Your Remote Worker Cybersecurity Strategy

By | Managed Services News

Here’s how to provide endpoint protection to roaming users on all devices.

Working outside the office is no longer a trend or an office perk–it’s our new reality in 2020. And, make no mistake: Cyberattacks have not slowed down while so many people have begun working remotely outside the protections of the corporate office network. Enabling off-network endpoint protection for users is no longer optional; it needs to be a critical part of your remote worker cybersecurity strategy.

Protect Remote Workers Wherever They Go

It’s hard to imagine a world without our mobile phones, especially when it comes to working remotely from couches and kitchen tables. Smartphones increase our productivity, but their use also leads to increased security risks for organizations. Between smaller screens, multi-tasking and limited visibility in mobile browsers (i.e., not being able to hover over links), conditions are ideal for end users to get fooled and click on malicious links. Research shows that 85% of attacks seen on mobile devices occur outside of an email inbox in media like SMS messaging, where advanced detection tools and overwhelmed security teams often lack visibility into network traffic activity that points to cybercrime.

Delivering and managing a secure experience to roaming users can consume far more time, effort, and resources than IT and security teams can afford, especially when budgets are stretched thin. So how do you provide endpoint protection to roaming users on all devices? It’s simple: Make sure they always carry Cisco Umbrella.

Get Off-Network Protection with Cisco Umbrella

Your IT team probably has limited time–this was true before the rise in remote work, and it’s probably even more true right now. Cisco Umbrella combines multiple security functions into a single cloud-delivered service, helping you deliver the right level of security wherever your users are working.

Umbrella offers easy-to-deploy roaming clients designed for Android OS, iOS, Google Chromebook, MacOS, Windows and Cisco AnyConnect. These clients protect users from connections to malicious destinations and command-and-control callbacks at the DNS and IP layers, no matter where the device connects to the internet. Having a wide variety of deployment methods means that organizations can seamlessly secure all managed devices in minutes, not days or weeks. Even better, there’s no additional license fee to get remote user protection. All Cisco Umbrella packages provide roaming protection for Windows, MacOS, iOS, Chrome OS and Android devices.

With more users working remotely, they’re likely skipping the VPN. Sometimes it’s because they forget to connect, but other times, they might experience bandwidth restrictions or latency that cause a negative user experience. If you use Cisco AnyConnect, then you can simply enable the Umbrella roaming security module. It will instantly turn on and send all internet requests to Umbrella when the VPN is off, so users will be protected automatically anywhere they work. If you use a different VPN provider, no need to worry–you can deploy the Umbrella roaming client, which will work alongside any VPN.

By using the Umbrella roaming client, administrators can minimize the time and cost spent dealing with malware infections, protect users against threats anywhere they go and gain complete visibility into all internet traffic across all devices with device-level reporting. They can block users from visiting websites associated with phishing, cryptomining, ransomware and other malware, and can enforce domain-level content filtering by specific categories like “gambling,” “social networking,” “games” and more. Since policies are created directly in the Umbrella dashboard, the process of creating and managing policies is streamlined, and since enforcement occurs in the cloud, there is no negative impact to a device’s performance.

This guest blog is part of a Channel Futures sponsorship.

Oct 09

Understanding the Shared Responsibility Model

By | Managed Services News

Here’s what your clients need to know about Microsoft’s Shared Responsibility Model.

Education is a critical component of your role as a managed service provider (MSP). Your client base, typically small and midsize businesses (SMBs), aren’t often aware of IT trends, risks, policies, etc. As advisors in all things technology–including the issue of shared responsibility–you are responsible for keeping your clients in the know.

Datto’s latest research indicates that MSPs are migrating clients to Microsoft 365 SaaS applications at a rapid rate. Respondents to our annual State of the MSP survey said cloud migration was a top business driver for 2020, and that the COVID-19 pandemic only increased demand for SaaS apps. Sixty-two percent said their clients are currently using Microsoft 365 cloud services, and they expect that 70% will be using them within two years.

As more businesses migrate their data and business operations to the cloud, one piece of education many MSPs find they need to iterate to their clients is the need for third-party backup. Often, businesses using software-as-as-service (SaaS) solutions like Microsoft 365 or G Suite assume that the SaaS provider is responsible for their data security, but that’s not always the case. Just recently, Microsoft was faced with outages that impacted businesses all over the globe.

Data stored in the cloud is still susceptible to cyberattacks, human error and malicious deletions. When those incidents happen, it’s end users’ responsibility to recover their data, making it essential for businesses to understand who is responsible for data loss in different scenarios.

Under the Microsoft Shared Responsibility Model, the following holds:

The SaaS provider protects data against:

  • Service interruptions due to hardware or software failure
  • Loss of service due to natural disaster or power outage

Users must protect data against:

  • Accidental deletion
  • Hackers, ransomware attacks, other malware
  • Malicious insiders

If you have clients on cloud productivity apps or plan to migrate them soon, it is essential to communicate the need for SaaS backup—to reduce risk to their business and yours. That’s why some MSPs bundle SaaS protection with Microsoft services. In other words, it’s not a separate line item. If MSPs deliver Microsoft services, backup is bundled with it and built into their fee. It’s an approach worth considering, and can even be a margin-building opportunity.

Visit Datto’s website, download our infographic on the Shared Responsibility Model, and share it with your clients to educate them on how shared responsibility could impact their business and the importance of having SaaS Protection.

This guest blog is part of a Channel Futures sponsorship.

 

Oct 09

Linksys Cloud Manager Remote Wi-Fi Tool for SMBs Rebooted

By | Managed Services News

Linksys hopes the revamped solution will appeal to more MSPs and customers.

Linksys is rebooting its managed wireless LAN services with the launch of its Linksys Cloud Manager 2.0.

Expect the revamped wireless access point (WAP) management tool, announced this week, to be available on Oct. 21. It comes two years after the initial release. Linksys Cloud Manager supports three commercial grade hotspots: the AC1200, AC1750 and AC2600, priced at $182, $210 and $350, respectively. Managed service providers (MSPs) can use the web-based tool to remotely configure, monitor and control their clients’ access points. All three are dual-band access points.

Linksys’ rebuilt management plane is based on a cloud-native platform that can now directly interface with the access points’ firmware. With the new release, MSPs can manage the access points for the lifetime of the devices. The current version allows management of the devices for just five years. It also allows MSPs to customize the appearance.

While Linksys provides Wi-Fi routers for homes, its products are also suited for small businesses. Once a subsidiary of Cisco, Linksys is now part of Belkin, which sells device accessories through the retail channel.

The 2018 release of Linksys Cloud Manager marked the company’s re-entry to the commercial market. Linksys positioned the access points and management tool as a lower-cost alternative to solutions from Cisco-Meraki, Extreme Networks and HPE-Aruba. But Linksys also challenged rivals with access points designed for small and medium-sized businesses (SMBs). Among them are Ubiquiti Networks, Comscope’s Ruckus and EnGenius.

Despite making an initial splash in 2018, it doesn’t appear Linksys made much headway with MSPs or gained significant share.

ZK Research's Zeus Kerravala

ZK Research’s Zeus Kerravala

“As far as I saw, the first version had almost no traction,” said ZK Research principal analyst, Zeus Kerravala.

Disruption After Foxconn Acquired Linksys

Linksys unwittingly may have re-entered the SMB market at the wrong time. The company launched the solution just as Foxconn Interconnect Technology (FIT) closed its $866 million acquisition of Linksys’ parent Belkin. The deal led to organizational changes, resulting in the departure of key Linksys leaders.

John Minasyan is the GM/director of product management, cybersecurity business unit at Belkin. He acknowledged that the acquisition had an impact on the initial entry.

Belkin's John Minasyan

Belkin’s John Minasyan

“We sort of went through a trough, to be perfectly blunt,” Minasyan told Channel Futures. “The disruption and sort of taking your eyes off the prize kind of kind of hurt us in 2019.”

In the beginning of 2020, Minasyan said the company doubled down on Linksys Cloud Manager and its focus on MSPs.

“For 2020, we’ve had sequential quarter-over-quarter growth across these access points,” he said. “We feel the adoption rate is really good.”

The New Platform

The 1.0 release is a hybrid solution with a translation layer going through a bridge to access point firmware. Linksys rewrote the firmware and created a new cloud layer as well, Minasyan said.

“So, whereas 1.0 went through this translation layer, which could have generated issues, 2.0 is natively built from the ground up to be cloud-only,” he said.

By eliminating the translation layer, Minasyan said MSPs should find Linksys Cloud Manager 2.0 much more responsive. Built on a microservices architecture, the company can now iterate and add new features more easily, he added.

“The actual software itself, the APIs and things of that sort are native to the cloud interface itself,” he said.

Linksys also improved Wi-Fi roaming performance with support for …

Oct 09

Vendors Pressuring Partners to Move to Services, Says Canalys

By | Managed Services News

Vendors push the “as a service” model because “Wall Street loves it,” says Canalys’ CEO.

Vendors might be pushing consumption-based IT services too hard on their partners, according to channel analyst firm Canalys. As a result, tensions exist between vendors and the channel, says the research firm’s CEO, Steve Brazier.

Canalys' Steve Brazier

Canalys’ Steve Brazier

“Vendors are desperate to go to ‘as a service’ because it’s a better business model for them. Some customers are interested in it, but many are not. If the vendor puts all its efforts into as-a-service and biases its salesforce toward [that], they’ll have a problem.”

Brazier claims vendors are keen to push consumption-based IT because “Wall Street loves it.” They see the likes of Microsoft and “poster child” Adobe and want to replicate their success on the stock market.

“The marketing power of the vendors is enormous, saying consumption models are the future. Meanwhile partners think capex is a good use of spend on technology,” said Brazier.

“It has worked very well for Microsoft and Adobe. But they have virtual monopolies and can force their customers into to a certain behaviour. It is much harder in a competitive landscape, so we’re going to see that battle play out.”

Brazier was talking at the Canalys Forum 2020 on Friday. He warned partners not to get ahead of themselves when it comes to changing their sales models.

“We talked about the PC being dead 10 years ago, and so partners stopped selling PCs. That was a mistake. Those companies still selling volume goods and a portfolio of products are the ones that are doing best right now. So, swinging too far in the future can also be a mistake.”

Canalys' Alastair Edwards

Canalys’ Alastair Edwards

“I think some partners have been pressured in moving in this direction and forced to shift their businesses — more so than perhaps all their customers want to go,” agreed Canalys principal analyst Alastair Edwards.

Sign up for Channel Futures’ new EMEA newsletter, where we feature news and analysis involving companies based in Europe, the Middle East and Africa, as well as those doing business in that region.

“The established vendors are … following where they think the market is going. And to a certain extent the market is going that direction. But we also believe that this is partly a response to the current situation. There are still a lot of customers that don’t want to necessarily buy that way. There are plenty of companies that still want to maintain assets on their balance sheets.”

On the move to services, Edwards believes that partners should exercise caution.

“With vendors pushing everyone down the as-a-service route, partners worry. Their sales cultures aren’t geared up toward doing it if their compensation models aren’t geared up toward doing it. And all that has to change before they can do it effectively.”

Despite the ongoing pandemic, it’s been a relatively strong year for the EMEA channel. Canalys says it grew 4% in the first three quarters of 2020 compared to an overall EMEA GDP decline of 9% during the same period.

Oct 08

Recruiting the Perfect Channel Partner

By | Managed Services News

Tips to help you find and secure the right channel partners to scale your business.

At Quadrotech, our partner relationships have always been essential to our success. We work with a strong network of channel partners to make organizations smarter, more secure and more efficient, ensuring their customers get the most out of their IT investment. Over the years, we’ve refined our approach to partnerships, relying on a model that is simple, dynamic, reliable, profitable and well-supported. We did not develop this channel partner model overnight–it was created from years of best practice consolidation and learning how to avoid common mistakes.

Best Practices for Recruiting Channel Partners

  • Always have your strategy in place before starting the recruitment phase. By strategy, we mean determining what your ideal channel partner looks like for both short and long term pursuals, where they are based and how you intend to recruit them. Channel partners come in all manner of shapes and sizes–some may be a complete match in client base and services, while others may work in entirely different sectors but have highly suitable clients. Figuring out your process and goals enables you to identify which category your prospect belongs in, and, from there, to work out the best fit for you and your organization.
  • Research your prospects extensively before the initial outreach and qualifying call to form a successful partnership. If you’ve done your initial strategizing and identification sessions correctly, then it’s easy to paint all your prospects with the same brush as their pain points will primarily be the same. However, by researching prospective partners’ websites for their focus and client base beforehand, you will get a feel for the organizations they pursue and the potentially relevant use cases for each. You might even spot some customers you have in common, which always makes for a good conversation. You should note that the same rules apply for the specific individual you’re reaching out to and their LinkedIn profile.

Avoid Common Mistakes

  • Not having your partner pitch prepared. When you embark on an outreach campaign, it’s easy to jump from one partner candidate to the next. In doing so, you risk making the mistake of finding yourself in a call with great potential, but then not knowing what exactly you’re going to say or even forgetting to mention what insights you’ve gleaned from all your research. Sometimes when we’re hot on a winning streak, it’s easy to become complacent and assume “I got this,” and that is also a big mistake. Make sure you always take the time to prep yourself to facilitate the best possible dialogue. Ensure when reaching out to a prospect, you’ve prepared your value statement and how that specific partner could benefit through your channel relationship. Having a thoughtful and unrushed approach will give you the best chance of securing future conversations with your prospect.
  • You assume that everyone is on the same page. A common mistake is assuming that your colleagues have the same knowledge, that they’ve read your numerous notes in the CRM, and that they are on the same page. These assumptions can lead to calls where one department or stakeholder has little to no idea of prior discussions, and either struggle or simply can’t convey the relevant value propositions that you had in mind. To avoid this mistake, have a “download” with your support teams before your session to maximize your prospects’ time. Additionally, make sure that your organization and your potential partners agree to all plans and timelines. Make sure you give them any backstory or insights, discuss things you may want them to avoid mentioning, and what your plan is for the pitch and how they can best support you.

Best Practice 101: Prepare and learn from your mistakes. There is no “one size fits all” when it comes to building a channel, and a lot of A/B testing will be necessary until you find a sweet spot that resonates with your partner prospects. If you don’t pause and take stock of your situation, you’ll never truly learn, and you’ll be doing yourself, your company, and your potential partners a disservice.

For more information about Quadrotech’s Office 365 partner program, please contact us and a member of our Partner Alliance Team will be in touch.

Freddie MacDonald Freddie manages Quadrotech’s EMEA Channel, nurturing existing clients and identifying new ones.

This guest blog is part of a Channel Futures sponsorship.

Oct 08

IT Security: Find Profitability in a Service No One Wants to Use

By | Managed Services News

Investing in IT security has moved from optional to recommended to mandatory in short order.

No one likes paying for things they hope they will never use. Whether it’s car insurance or fire alarms or life vests, our objective is to let those items collect dust, because the alternative means something bad has happened. IT security is no different.

No organization wants to be hacked, unauthorized access is never fun, and we all wish the only phishing activities we’d witness was a jam band from Vermont. But just as it would be irresponsible to hit the high seas without enough life jackets for everyone aboard, it’s equally foolish and shortsighted to leave the virtual gates of an organization’s computing environment unguarded.

And there is much to guard against these days. Bad actors are pummeling the IT infrastructures of companies of all shapes and sizes. They test and probe for weaknesses to exploit. Once inside they can wreak havoc, steal data, cripple essential systems and literally hold organizations hostage.

The cost of cybercrime-related damage is expected to reach $6 trillion in 2021, doubling the annual bill for such activities since it hit $3 trillion in 2015. Data breaches via hacking, malware, phishing, and social engineering are rampant and increasing, with billions of records, passwords, credit card numbers, and more being divulged or sold on the dark web.

Simultaneously, existing and newly introduced regulations are raising the bar on how companies that collect and store personal data handle and protect it. From GDPR in Europe to the California Consumer Privacy Act, management and safekeeping of personal information is a more difficult and onerous proposition than ever before. The stakes couldn’t be higher.

These paradigm shifts are driving worldwide spending on preventative measures to reach more than $130 billion by 2022. And while CIOs may be reluctantly allocating these funds and executive teams grudgingly approve them, investing in IT security has moved from optional to recommended to mandatory in short order.

Capitalizing on the Opportunity

For MSPs, this adjustment in market conditions requires a corresponding switch in how they approach their own customers and targets. Their sales strategy and messaging may have once focused on topics such as endpoint management and cloud migration, tacking on security services as an ancillary afterthought.

But, today, keeping data safe and being able to recover from a data breach or cyberattack-driven outage may be more top-of-mind for buyers than ever before. It’s a prime opportunity for MSPs to lead with security rather than relegating it to the tail-end of the sales cycle.

MSPs are uniquely positioned for this moment. Organizations considering outsourcing any aspect of their IT know cybersecurity is a vital issue for their survival, and they also likely realize they’re ill-equipped to handle this challenge on their own.

As trusted advisors, MSPs can educate customers and prospects on which defenses they should (if not must) put in place to adhere to applicable regulatory requirements and properly prepare for inevitable attacks. Fortifying these firms for 21st century threats isn’t just a value-add; it can be the primary reason for engaging with an MSP.

To fully monetize this moment, MSPs must stop thinking of cybersecurity as a bonus revenue opportunity and begin considering it a vital pillar of their profitability. It is a premium service that in many ways offers a bigger ROI to customers than anything else in an MSP’s portfolio, given the possibilities of hefty fines, ransoms, or lost business that could accompany a breach or denial of service attack.

And while this may not have been the original business MSPs thought they were getting into, it’s the business they’re now in. Like it or not, you can’t effectively manage an organization’s IT needs without taking on

Oct 08

COVID-19 Has Caused Big Changes in Customer Support

By | Managed Services News

One of the biggest changes caused by COVID-19 has been the way people work—including the way they work at supporting customers.

One of the biggest changes caused by COVID-19 has been the way people work—including the way people work at supporting customers.

The impact of the COVID-19 pandemic has been widespread regardless of business size or type. For many businesses, the dispersed workforce caused by social distancing restrictions has created the need to do things differently and reach customers in new ways.

For many organizations, this has meant opting for a remote-first model for customer interactions.

Adjusting to Changing Customer Expectations

Regardless of the business or service that an organization offers, adjustments will need to evolve over time based on the needs of customers. The customer journey needs to be reimagined to reduce in-person interactions and touch features to provide for new safety requirements.

Quickly pivoting to a remote-first model to address these changes is critical for success.

For some, this may mean standing up a fully functional e-commerce system–connecting all functions including warehousing, merchandising, marketing and customer service.

Other organizations are making the move outside–literally moving their business to the curb or parking lot of their building to safely allow for curbside pickup and outdoor services, such as dining, gyms classes or meetings.

There are many great cloud-based systems available, but all of this needs a strong WiFi connection. Previously, these new applications may have been hosted on-prem, but a dispersed workforce has forced the adoption of more cloud-based applications to support customers.

The organization’s broadband needs to be able to keep up with the increasing digital needs that these new cloud-based applications require. For some businesses operating with a fully remote or hybrid workforce, managed network services could be the best option to gain the necessary visibility into network usage patterns to better plan for capacity during normal and exceptional times. IT leaders can gain visibility and control whether they are on premises or working remotely.

Driving Digital Agility

Disparate workforces and evolving customer expectations have changed the way organizations are operating, likely for the long term. Many businesses are adopting a digital-first operating model that brings with it the agility and flexibility to address customer and employee needs as challenges and situations evolve.

A strong digital connection between customers and employees allows for the real-time information flow necessary to maintain and grow your business.

For more information on how businesses can use technology to navigate new work environments and expectations, explore the rest of our “Driving Digital Agility” blog series.

This guest blog is part of a Channel Futures sponsorship.

 

Oct 08

2020 NextGen 101 Application Deadline Pushed to Accommodate Partners

By | Managed Services News

We heard your request for more time, so we extended the deadline to submit for the 2020 NextGen 101.

Due to the coronavirus pandemic and the general upheaval that has come with it, partners are being pulled in hundreds of different directions. Recognizing this, we have decided to extend the deadline to apply for the 2020 NextGen 101 list. 

What Is the NextGen 101?

In case you’re not already familiar with the NextGen 101, here’s a quick refresher. A subsect of the MSP 501 list, this is a brand-new list we designed specifically to honor partners dedicating resources to building out their practices — all while maintaining the integrity of their core businesses. 

The NextGen 101 recognizes diversified partners with growing MSP practices and annual recurring revenues under 20% of total revenue. These partners offer managed services, but they’re also resellers, system integrators and shops that do project work. We feel these diversified shops deserve to be recognized for what they are in their own list, not lumped in with pure-play MSPs.

So, what does this mean for you and your business? The NextGen list will essentially highlight the MSP powerhouses of the future. Maybe you’ll continue to expand your managed-service capabilities while also devoting resources to core competencies. Or maybe you’ll become a new kind of hybrid partner that isn’t yet even on our radar. Whatever the case, it’s a chance to be among the first on a list the industry hasn’t seen before. 

The 2020 MSP 501 recognizes the top managed service providers in the world. See the full list. Then check out our brand-new Hot 101.

We’re committed to doing all we can to help our partner community during this challenging time. To that end, we’ve extended the application deadline to Oct. 21. We’re more than happy to give you a couple of extra weeks to get your submissions in.

Thank you for being a part of something new here at Channel Partners and Channel Futures. We always want to ensure that we recognize our partner communities for what they do best and that we’re creating programs targeted toward their needs. We’re excited to see what magic we can make happen with the NextGen 101, and we hope you’ll be a part of that effort!

To make things as easy as possible, check out the following resources:

  • Click here to apply for the 2020 NextGen 101.
  • Want to see what the survey is asking for before you start? Here’s a PDF of the application.
  • We ask all applicants for a revenue verification form. The highest-ranking financial manager or CPA must attest that the reported numbers are true and accurate. You can see a copy of that form here.
  • For more information on the new 2020 judgment methodology, click here.
  • Still have questions? Email us at [email protected].
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