Category Archives for "Managed Services News"

Jun 07

AT&T to Offer Up to 1 Million Customers Cisco Webex Calling

By | Managed Services News

AT&T Business serves nearly 2,000 of the largest multinational companies.

Cisco and AT&T have teamed up to offer as many as 1 million AT&T business customers Cisco Webex Calling.

AT&T Business is offering Webex Calling with AT&T – Enterprise to Cisco’s Unified Communications Manager – Cloud (UCMC). That will help businesses optimize operations and accelerate digital transformation in nearly any environment.

UCMC will enhance reliability and performance for all Webex Calling with AT&T – Enterprise users, the companies said. AT&T and Cisco expect to offer up to 1 million users the UCMC platform over the next five years.

New Hybrid Workplace

Javed Khan is senior vice president and general manager of Cisco Collaboration.

Cisco's Javed Khan

Cisco’s Javed Khan

“The shift to hybrid work changed how companies operate and accelerated adoption of integrated cloud collaboration solutions,” he said. “Our Webex solutions transformed the cloud calling experience and combine enterprise-calling features with market-leading virtual meetings and collaboration technology — all within the Webex app. And we’re proud to work with AT&T to provide its customers and employees with the tools and technologies they require to thrive in the new hybrid workplace.”

AT&T has a longstanding relationship of delivering voice services on Cisco’s platforms since 1997.

Recently, AT&T achieved Cisco’s UC Master Collaboration Specialization. That’s the highest level a third party can achieve. It also renewed its Gold Partner Certification. That’s the highest level of certification for Cisco partners.

AT&T Business serves nearly 2,000 of the largest multinational companies.

Rich Shaw is vice president of voice and collaboration for AT&T Business.

“Today’s environment requires tools that enable flexible and adaptable business operations,” he said. “Our work with Cisco is a great example of how we’re able to innovate faster, accelerate the deployment of cutting-edge technologies and unlock the full potential of our workforce and customers.”

Jun 07

Why All MSPs Need to Understand the M&A Landscape

By | Managed Services News

Even if you’re not making an M&A move, your competitors are.

Why must all MSPs understand the industry’s M&A landscape, even if they are not actively seeking a deal? Because even if you’re standing pat, your competitors aren’t. Plus, if someone suddenly makes you an offer, you’ll want to know whether it really is too good to refuse.

During a recent webinar with MSP veteran Gary Pica of TruMethods, now a Kaseya company, we dove into how things look today on the M&A front and where they’re heading tomorrow. The M&A topic is more crucial than ever because the market is really heating up due to a few key factors.

The target market for MSPs is small and midsize businesses, and SMBs are continuing to increase their technology spending–even during the current economic downturn and recovery. SMBs will continue spending a larger percentage of their revenue each year as they revolutionize their systems.

This M&A spending is attracting attention, which means more money flowing into the space. Private equity firms are taking over software companies and the MSP channel, following the money that indicates growing opportunity.

At the same time, running and growing an MSP has become much more complex as customers demand an increasingly broader set of solutions. Providing a holistic, customizable offering requires investments in tools, technology and training, along with hiring staff with the right skills in a tight labor market.

Last, but certainly not least, MSPs and their clients are under near-constant attack. The quantity and quality of cybersecurity threats are increasing and evolving, spurred by higher-quality bad actors backed by deep pockets and foreign governments. Because 70% of security is hygiene, process, compliance and governance, MSPs are faced with the choice of growing and maturing their operations themselves, merging or partnering with a third party to get their security stance up to par, or doing nothing and take their chances.

It’s Still Early Days

Despite what may feel like a flurry of M&A activity in the MSP industry, it is only the beginning. Billions of dollars are still waiting on the sidelines. Meanwhile, M&A is top of mind for many MSPs.

According to our 2021 MSP Benchmark Survey, 26% of MSPs are looking to make an acquisition in the next two to three years, while 8% are hoping to sell during that same time frame. Not only does that indicate a future surge in activity, but it also means some MSPs not currently contemplating an exit might start receiving some unsolicited inquiries in the not-to-distant future.

These events are changing the nature of competition in the MSP market, even for those that aren’t active in the M&A arena. Private equity rollups are forming massive players along with an increase in MSPs with more than $4 million in revenue. These larger entities have proper sales and marketing organizations (often utilizing Kaseya’s Powered Services) interacting with your customers, educating them and arming them with tougher questions for you. Throw in the increasing complexities and importance of cybersecurity, and it’s obvious that scale is now a major competitive advantage.

 Who’s Shopping and What Are They Offering?

There are a few main types of buyers in the MSP market. Private equity-backed rollups are targeting MSPs with at least $1 million in annual EBIDTA along with smaller tuck-in businesses for strategic purposes. Meanwhile, “super-regional” MSPs with more than $8 million in EBIDTA are looking to accelerate their growth by buying up smaller players in their market.

Then there are strategic buyers that aren’t currently in the MSP business but are looking to add those services to their portfolio. These are typically office technology and services business, such as photocopier companies and accounting firms that already have a footprint with lots of SMBs.

Of course, the million-dollar question is how much are these companies willing to pay to snap up MSPs that fit their target criteria. Unsurprisingly, the more an MSP makes, the more they’re worth, and private equity firms are willing to pay a premium for larger outfits since they can serve as a platform for additional acquisitions.

There really isn’t a universal formula to calculate these valuations, but in general it’s a multiple of

Jun 07

AT&T to Offer Up to 1 Million Customers Cisco Webex Calling

By | Managed Services News

AT&T Business serves nearly 2,000 of the largest multinational companies.

Cisco and AT&T have teamed up to offer as many as 1 million AT&T business customers Cisco Webex Calling.

AT&T Business is offering Webex Calling with AT&T – Enterprise to Cisco’s Unified Communications Manager – Cloud (UCMC). That will help businesses optimize operations and accelerate digital transformation in nearly any environment.

UCMC will enhance reliability and performance for all Webex Calling with AT&T – Enterprise users, the companies said. AT&T and Cisco expect to offer up to 1 million users the UCMC platform over the next five years.

New Hybrid Workplace

Javed Khan is senior vice president and general manager of Cisco Collaboration.

Cisco's Javed Khan

Cisco’s Javed Khan

“The shift to hybrid work changed how companies operate and accelerated adoption of integrated cloud collaboration solutions,” he said. “Our Webex solutions transformed the cloud calling experience and combine enterprise-calling features with market-leading virtual meetings and collaboration technology — all within the Webex app. And we’re proud to work with AT&T to provide its customers and employees with the tools and technologies they require to thrive in the new hybrid workplace.”

AT&T has a longstanding relationship of delivering voice services on Cisco’s platforms since 1997.

Recently, AT&T achieved Cisco’s UC Master Collaboration Specialization. That’s the highest level a third party can achieve. It also renewed its Gold Partner Certification. That’s the highest level of certification for Cisco partners.

AT&T Business serves nearly 2,000 of the largest multinational companies.

Rich Shaw is vice president of voice and collaboration for AT&T Business.

“Today’s environment requires tools that enable flexible and adaptable business operations,” he said. “Our work with Cisco is a great example of how we’re able to innovate faster, accelerate the deployment of cutting-edge technologies and unlock the full potential of our workforce and customers.”

Jun 07

Why All MSPs Need to Understand the M&A Landscape

By | Managed Services News

Even if you’re not making an M&A move, your competitors are.

Why must all MSPs understand the industry’s M&A landscape, even if they are not actively seeking a deal? Because even if you’re standing pat, your competitors aren’t. Plus, if someone suddenly makes you an offer, you’ll want to know whether it really is too good to refuse.

During a recent webinar with MSP veteran Gary Pica of TruMethods, now a Kaseya company, we dove into how things look today on the M&A front and where they’re heading tomorrow. The M&A topic is more crucial than ever because the market is really heating up due to a few key factors.

The target market for MSPs is small and midsize businesses, and SMBs are continuing to increase their technology spending–even during the current economic downturn and recovery. SMBs will continue spending a larger percentage of their revenue each year as they revolutionize their systems.

This M&A spending is attracting attention, which means more money flowing into the space. Private equity firms are taking over software companies and the MSP channel, following the money that indicates growing opportunity.

At the same time, running and growing an MSP has become much more complex as customers demand an increasingly broader set of solutions. Providing a holistic, customizable offering requires investments in tools, technology and training, along with hiring staff with the right skills in a tight labor market.

Last, but certainly not least, MSPs and their clients are under near-constant attack. The quantity and quality of cybersecurity threats are increasing and evolving, spurred by higher-quality bad actors backed by deep pockets and foreign governments. Because 70% of security is hygiene, process, compliance and governance, MSPs are faced with the choice of growing and maturing their operations themselves, merging or partnering with a third party to get their security stance up to par, or doing nothing and take their chances.

It’s Still Early Days

Despite what may feel like a flurry of M&A activity in the MSP industry, it is only the beginning. Billions of dollars are still waiting on the sidelines. Meanwhile, M&A is top of mind for many MSPs.

According to our 2021 MSP Benchmark Survey, 26% of MSPs are looking to make an acquisition in the next two to three years, while 8% are hoping to sell during that same time frame. Not only does that indicate a future surge in activity, but it also means some MSPs not currently contemplating an exit might start receiving some unsolicited inquiries in the not-to-distant future.

These events are changing the nature of competition in the MSP market, even for those that aren’t active in the M&A arena. Private equity rollups are forming massive players along with an increase in MSPs with more than $4 million in revenue. These larger entities have proper sales and marketing organizations (often utilizing Kaseya’s Powered Services) interacting with your customers, educating them and arming them with tougher questions for you. Throw in the increasing complexities and importance of cybersecurity, and it’s obvious that scale is now a major competitive advantage.

 Who’s Shopping and What Are They Offering?

There are a few main types of buyers in the MSP market. Private equity-backed rollups are targeting MSPs with at least $1 million in annual EBIDTA along with smaller tuck-in businesses for strategic purposes. Meanwhile, “super-regional” MSPs with more than $8 million in EBIDTA are looking to accelerate their growth by buying up smaller players in their market.

Then there are strategic buyers that aren’t currently in the MSP business but are looking to add those services to their portfolio. These are typically office technology and services business, such as photocopier companies and accounting firms that already have a footprint with lots of SMBs.

Of course, the million-dollar question is how much are these companies willing to pay to snap up MSPs that fit their target criteria. Unsurprisingly, the more an MSP makes, the more they’re worth, and private equity firms are willing to pay a premium for larger outfits since they can serve as a platform for additional acquisitions.

There really isn’t a universal formula to calculate these valuations, but in general it’s a multiple of

Jun 07

AT&T to Offer Up to 1 Million Customers Cisco Webex Calling

By | Managed Services News

AT&T Business serves nearly 2,000 of the largest multinational companies.

Cisco and AT&T have teamed up to offer as many as 1 million AT&T business customers Cisco Webex Calling.

AT&T Business is offering Webex Calling with AT&T – Enterprise to Cisco’s Unified Communications Manager – Cloud (UCMC). That will help businesses optimize operations and accelerate digital transformation in nearly any environment.

UCMC will enhance reliability and performance for all Webex Calling with AT&T – Enterprise users, the companies said. AT&T and Cisco expect to offer up to 1 million users the UCMC platform over the next five years.

New Hybrid Workplace

Javed Khan is senior vice president and general manager of Cisco Collaboration.

Cisco's Javed Khan

Cisco’s Javed Khan

“The shift to hybrid work changed how companies operate and accelerated adoption of integrated cloud collaboration solutions,” he said. “Our Webex solutions transformed the cloud calling experience and combine enterprise-calling features with market-leading virtual meetings and collaboration technology — all within the Webex app. And we’re proud to work with AT&T to provide its customers and employees with the tools and technologies they require to thrive in the new hybrid workplace.”

AT&T has a longstanding relationship of delivering voice services on Cisco’s platforms since 1997.

Recently, AT&T achieved Cisco’s UC Master Collaboration Specialization. That’s the highest level a third party can achieve. It also renewed its Gold Partner Certification. That’s the highest level of certification for Cisco partners.

AT&T Business serves nearly 2,000 of the largest multinational companies.

Rich Shaw is vice president of voice and collaboration for AT&T Business.

“Today’s environment requires tools that enable flexible and adaptable business operations,” he said. “Our work with Cisco is a great example of how we’re able to innovate faster, accelerate the deployment of cutting-edge technologies and unlock the full potential of our workforce and customers.”

Jun 07

6 Things to Know About the Upcoming SentinelOne IPO

By | Managed Services News

SentinelOne is the latest in a growing number of cybersecurity companies going public.

SentinelOne has filed for an initial public offering (IPO) with a goal of raising $100 million. It’s the latest cybersecurity company in the channel to initiate an IPO.

SentinelOne filed its registration statement with the U.S. Securities and Exchange Commission for an IPO. It hasn’t yet determined the number of shares and the price range for the proposed offering.

SentinelOne’s stock would trade on the New York Stock Exchange under the ticker symbol “S.”

Tomer Weingarten is SentinelOne‘s CEO and founder.

“The world is full of criminals, state actors and other hostile agents who seek to exfiltrate and exploit data to disrupt our way of life,” he said. “Our mission is to keep the world running by protecting and securing the core pillars of modern infrastructure: data and the systems that store, process and share information. This is an endless mission as attackers evolve rapidly in their quest to disrupt operations, breach data, turn profit and inflict damage.”

Last November, SentinelOne said it raised $267 million in Series F funding. Since February 2020, the company’s valuation has tripled, exceeding $3 billion.

SentinelOne protects enterprises from ransomware and other malware. The late-stage startup helps organizations secure their data using artificial intelligence (AI) and machine learning (ML).

Delivering ROI to Investors

Eric Parizo is principal analyst of Omdia’s cybersecurity operations intelligence service. He said the SentinelOne IPO is driven by the desire to deliver maximum possible ROI to its investors.

Omdia's Eric Parizo

Omdia’s Eric Parizo

“As one of the few remaining independent pure-play endpoint detection and response (EDR) vendors, SentinelOne has already taken in nearly $700 million in venture capital funding,” he said. “That means to pay off its investors and ideally deliver them a profit, it would need a multibillion-dollar acquisition, or an IPO.”

SentinelOne’s biggest challenge going forward could be joining the fray in extended detection and response (XDR), Parizo said. That’s a broader and more well-heeled competitive landscape.

Top-tier vendors like Palo Alto Networks, Fortinet and Trend Micro are making XDR a centerpiece of their solution strategy.

SentinelOne must differentiate based on specialization and independence, Parizo said.

“This is not an impossible task, but it is a difficult one indeed,” he said.

S&P Global's Fernando Montenegro

S&P Global’s Fernando Montenegro

Fernando Montenegro is principal analyst of information security at S&P Global.

“There is significant awareness of cybersecurity as a key strategic issue for most organizations,” he said. “This was already a factor before the pandemic and now even more so, as the increased dependence on technology makes it even more important for organizations to secure their systems. With this dynamic in mind, interest in security vendors grows significantly, which ties to strategic transactions such as M&A and IPOs as we’ve seen with SentinelOne.”

Scroll through our slideshow above for more about SentinelOne and its IPO filing.

Jun 07

Expanded Nvidia Certification Program Includes Its DPUs, Arm Systems

By | Managed Services News

Nvidia is also rolling out Base Command to provide its DGX SuperPOD as a service.

An expanded Nvidia certification program now includes servers with the company’s BlueField-2 data processing units (DPUs) and those with Arm-based processors. The graphics and data acceleration processing provider is also close to rolling out its DGX SuperPOD infrastructure as a service.

The company announced the expanded certification and the DGX SuperPOD as a service last week during the Computex virtual event. Both announcements are the latest milestones by Nvidia to make it easier and more affordable to run applications with artificial intelligence. Because AI requires costly and complex high-performance computing resources, it is out of reach to most organizations.

Nvidia's Manuvir Das at Computex 2021

Nvidia’s Manuvir Das at Computex 2021

Manuvir Das, Nvidia’s head of enterprise computing, gave a keynote address at Computex, where he outlined the company’s announcements.

“It is time to democratize AI by bringing its transformative power to every company and its customers,” Das said.

To accomplish that, Nvidia recently launched its Bluefield-2 data processing units (DPUs), software-programable CPUs with high-performance networking interfaces. Nvidia gained its DPU technology with last year’s $7 billion acquisition of Mellanox. The company is also enabling servers based on Arm’s low-power CPUs.

“We believe that the opportunity for Nvidia in the enterprise market is substantial,” said Craig Weinstein, VP of NVIDIA’s Americas Partner organization. “In the domain of AI, there’s a lot of consulting work that’s required, depending on the industries that we’re serving, and many of the customers in those industries need a lot of help.”

Asus, Dell Technologies, Gigabyte, QCT and Supermicro launched servers with Nvidia’s BlueField-2 DPUs. As computing is increasingly driven by processing large amounts of data, current servers cannot process all of it, Das said.

“The flow of data to the network becomes crucial to both the capability and the security of the data center,” Das said. “A new kind of hardware is needed that sits on the data path and intelligently optimizes, inspects and protects the data, and protects the applications from one another. Every server will need a DPU.”

Nvidia’s DPUs take on the infrastructure tasks traditionally performed on CPUs, according to the company. That frees capacity on the server CPUs to run applications, which NVIDIA believes is more efficient.

Overall, Nvidia has added more than a dozen certified systems partners, with the total now more than 50. Among the latest new certified partners include Dell, HPE, Nettrix and Supermicro, which launched servers based on Nvidia’s HGX accelerated computing platform. The servers include either 4 or 8 Nvidia A100 GPUs, Nvidia NVLink GPU interconnects, Nvidia InfiniBand network interfaces and the company’s AI and HPC software stack.

Certified for New Arm Servers

Nvidia also added a certification program for Arm-based CPU servers that it designed to provide high-performance compute to run AI-based workloads. Gigabyte and Wiwynn said they’ll launch servers with Arm’s Neoverse-based CPUs and either NVIDIA Ampere architecture GPUs or BlueField-2 DPUs. Once Nvidia certifies them, look for the servers sometime next year.

Gigabyte is partnering with Nvidia to create an Arm HPC Developer Kit to let programmers build AI and scientific computing applications. The kit comes with an Arm CPU, and Nvidia’s A100 Tensor Core GPU server APIs.

While approval of Nvidia’s pending $40 billion agreement to acquire Arm remains uncertain, it won’t impact the new certification program, Das said.

Base Command for SuperPOD as a Service

Nvidia’s new DGX SuperPOD supercomputing infrastructure as a service will arrive this summer. To deliver that capability, Nvidia launched Base Command, which will make DGX SuperPOD available in smaller increments.

The minimal configuration of a DGX SuperPOD is a cluster of 20 DGX systems.

“The pinnacle of AI capability is the DGX SuperPod,” Das said. “The first step to democratization is to make this best-of-breed machine more accessible and more obtainable.”

With Base Command, customers will be able to use as few as 3 DGX systems for only a few months.

Base Command, a Kubernetes-based software stack, “allows administrators to share this powerful supercomputer across an organization of data scientists, and a mix of workloads,” Dais said. Like DGX POD, SuperPOD is a supercomputer that uses NetApp’s ONTAP AI data management platform, he added.

As a hosted offering, Nvidia will manage the infrastructure. The offering includes all flash storage and data management from NetApp. Furthermore, it is available in Equinix data centers. Nvidia announced that it is also working with AWS and Google to offer Base Command from their respective cloud services.

“This work offers the promise of a true hybrid AI experience for customers — write once, run anywhere,” Das said.

The subscription service is available in early access now; the company plans broader availability this summer. Monthly subscription pricing starts at $90,000.

 

Jun 07

Feds Seize Most of Ransom Paid in Colonial Pipeline Ransomware Attack

By | Managed Services News

The Justice Department said it “turned the tables” on DarkSide.

The Department of Justice has seized $2.3 million in crytocurrency paid to the DarkSide group during the Colonial Pipeline ransomware attack.

The cryptocurrency represents most of the proceeds of a May 8 ransom payment to DarkSide. Colonial Pipeline is the largest refined products pipeline in the United States.

The Colonial Pipeline ransomware attack pushed gas prices higher and disrupted supply in the eastern United States.

Laurel Beeler, U.S. magistrate judge for the Northern District of California, authorized the seizure warrant.

Lisa Monaco is deputy attorney general for the Justice Department. She said on Monday “we turned the tables on DarkSide.”

DoJ's Lisa Monaco

DoJ’s Lisa Monaco

“Following the money remains one of the most basic, yet powerful tools we have,” she said. “Ransom payments are the fuel that propels the digital extortion engine. And today’s announcement demonstrates that the United States will use all available tools to make these attacks more costly and less profitable for criminal enterprises. We will continue to target the entire ransomware ecosystem to disrupt and deter these attacks. Today’s announcements also demonstrate the value of early notification to law enforcement.”

Colonial PipeLine-FBI Cooperation

On May 7, Colonial Pipeline reported to the FBI that its computer network was accessed by DarkSide, and that it had received and paid a ransom demand for about 75 bitcoins.

By reviewing the bitcoin public ledger, law enforcement tracked multiple transfers of bitcoin and identified about 63.7 bitcoins. That represents the proceeds of the victim’s ransom payment. It had been transferred to a specific address, for which the FBI has the “private key,” or the rough equivalent of a password needed to access assets accessible from the specific bitcoin address.

This bitcoin represents proceeds traceable to a computer intrusion and property involved in money laundering.

The special prosecutions section and asset forfeiture unit of the U.S. Attorney’s Office for the Northern District of California is handling the seizure, with significant assistance from the Department of Justice criminal division’s money laundering and asset recovery section and computer crime and intellectual property section, and the national security division’s counterintelligence and export control section.

Disrupting Ransomware Attacks

Paul Abbate is deputy director of the FBI.

“There is no place beyond the reach of the FBI to conceal illicit funds that will prevent us from imposing risk and consequences upon malicious cyber actors,” he said. “We will continue to use all of our available resources, and leverage our domestic and international partnerships to disrupt ransomware attacks and protect our private sector partners and the American public.”

Anurag Gurtu is StrikeReady‘s chief product officer.

“Trying to determine who holds the crypto wallet is a wild goose chase,” he said. “There is no bitcoin address registry that lists the owners of every address. Identifying the owner of that address requires knowing where you got it from. But even then, it’s the end of the road.”

Jun 07

Why All MSPs Need to Understand the M&A Landscape

By | Managed Services News

Even if you’re not making an M&A move, your competitors are.

Why must all MSPs understand the industry’s M&A landscape, even if they are not actively seeking a deal? Because even if you’re standing pat, your competitors aren’t. Plus, if someone suddenly makes you an offer, you’ll want to know whether it really is too good to refuse.

During a recent webinar with MSP veteran Gary Pica of TruMethods, now a Kaseya company, we dove into how things look today on the M&A front and where they’re heading tomorrow. The M&A topic is more crucial than ever because the market is really heating up due to a few key factors.

The target market for MSPs is small and midsize businesses, and SMBs are continuing to increase their technology spending–even during the current economic downturn and recovery. SMBs will continue spending a larger percentage of their revenue each year as they revolutionize their systems.

This M&A spending is attracting attention, which means more money flowing into the space. Private equity firms are taking over software companies and the MSP channel, following the money that indicates growing opportunity.

At the same time, running and growing an MSP has become much more complex as customers demand an increasingly broader set of solutions. Providing a holistic, customizable offering requires investments in tools, technology and training, along with hiring staff with the right skills in a tight labor market.

Last, but certainly not least, MSPs and their clients are under near-constant attack. The quantity and quality of cybersecurity threats are increasing and evolving, spurred by higher-quality bad actors backed by deep pockets and foreign governments. Because 70% of security is hygiene, process, compliance and governance, MSPs are faced with the choice of growing and maturing their operations themselves, merging or partnering with a third party to get their security stance up to par, or doing nothing and take their chances.

It’s Still Early Days

Despite what may feel like a flurry of M&A activity in the MSP industry, it is only the beginning. Billions of dollars are still waiting on the sidelines. Meanwhile, M&A is top of mind for many MSPs.

According to our 2021 MSP Benchmark Survey, 26% of MSPs are looking to make an acquisition in the next two to three years, while 8% are hoping to sell during that same time frame. Not only does that indicate a future surge in activity, but it also means some MSPs not currently contemplating an exit might start receiving some unsolicited inquiries in the not-to-distant future.

These events are changing the nature of competition in the MSP market, even for those that aren’t active in the M&A arena. Private equity rollups are forming massive players along with an increase in MSPs with more than $4 million in revenue. These larger entities have proper sales and marketing organizations (often utilizing Kaseya’s Powered Services) interacting with your customers, educating them and arming them with tougher questions for you. Throw in the increasing complexities and importance of cybersecurity, and it’s obvious that scale is now a major competitive advantage.

 Who’s Shopping and What Are They Offering?

There are a few main types of buyers in the MSP market. Private equity-backed rollups are targeting MSPs with at least $1 million in annual EBIDTA along with smaller tuck-in businesses for strategic purposes. Meanwhile, “super-regional” MSPs with more than $8 million in EBIDTA are looking to accelerate their growth by buying up smaller players in their market.

Then there are strategic buyers that aren’t currently in the MSP business but are looking to add those services to their portfolio. These are typically office technology and services business, such as photocopier companies and accounting firms that already have a footprint with lots of SMBs.

Of course, the million-dollar question is how much are these companies willing to pay to snap up MSPs that fit their target criteria. Unsurprisingly, the more an MSP makes, the more they’re worth, and private equity firms are willing to pay a premium for larger outfits since they can serve as a platform for additional acquisitions.

There really isn’t a universal formula to calculate these valuations, but in general it’s a multiple of

Jun 07

AT&T to Offer Up to 1 Million Customers Cisco Webex Calling

By | Managed Services News

AT&T Business serves nearly 2,000 of the largest multinational companies.

Cisco and AT&T have teamed up to offer as many as 1 million AT&T business customers Cisco Webex Calling.

AT&T Business is offering Webex Calling with AT&T – Enterprise to Cisco’s Unified Communications Manager – Cloud (UCMC). That will help businesses optimize operations and accelerate digital transformation in nearly any environment.

UCMC will enhance reliability and performance for all Webex Calling with AT&T – Enterprise users, the companies said. AT&T and Cisco expect to offer up to 1 million users the UCMC platform over the next five years.

New Hybrid Workplace

Javed Khan is senior vice president and general manager of Cisco Collaboration.

Cisco's Javed Khan

Cisco’s Javed Khan

“The shift to hybrid work changed how companies operate and accelerated adoption of integrated cloud collaboration solutions,” he said. “Our Webex solutions transformed the cloud calling experience and combine enterprise-calling features with market-leading virtual meetings and collaboration technology — all within the Webex app. And we’re proud to work with AT&T to provide its customers and employees with the tools and technologies they require to thrive in the new hybrid workplace.”

AT&T has a longstanding relationship of delivering voice services on Cisco’s platforms since 1997.

Recently, AT&T achieved Cisco’s UC Master Collaboration Specialization. That’s the highest level a third party can achieve. It also renewed its Gold Partner Certification. That’s the highest level of certification for Cisco partners.

AT&T Business serves nearly 2,000 of the largest multinational companies.

Rich Shaw is vice president of voice and collaboration for AT&T Business.

“Today’s environment requires tools that enable flexible and adaptable business operations,” he said. “Our work with Cisco is a great example of how we’re able to innovate faster, accelerate the deployment of cutting-edge technologies and unlock the full potential of our workforce and customers.”

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