Category Archives for "Managed Services News"

Oct 17

From One Working Mom to Others: Let’s Ditch the Act

By | Managed Services News

Being a mother is an important part of your “authentic self” — and it needs to come to work with you.

Workday's Sarah Marsh

Sarah Marsh

Corporate culture often fosters the idea that we should keep our personal and professional lives separate.  Even the concept of maintaining a work/ life balance perpetuates the belief that you shouldn’t intermingle the two.  For many hard-working, intelligent women, that means checking your identity as a mother at the office door.

The past few years of hybrid work presented a unique opportunity for us moms to (finally) bring our authentic selves to work.  The walls came down and we welcomed our teams into our homes.  The lines between work and home life blurred as we struck a balance between teaching at the kitchen table and meeting deadlines. It brought humanity back to the workplace as we acknowledged that people need to bring their full selves to work.

After experiencing virtual and hybrid environments for the last few years, the need for developing real, honest and authentic connections at work is critical.  Here are a few other learnings that moms can embrace in the workplace:

Recognize the skills you bring.

Patience, empathy, problem solving, multitasking, and the ability to take on unexpected challenges are all products of the experience of motherhood that translate really well in the corporate world. Embrace the value that you bring to your role and your organization because of motherhood, not despite it.

Embrace the personal moments.

I remember in the not-too-distant past, my son knew he needed to be absolutely silent when I took a work call while he was in the car or room.  As we started to navigate a new world where we were working and learning from home, I had to quickly adapt as he started to pop into video calls to “meet” my team.  As I started to invite children and pets to team calls, volunteer walks and virtual charity events, I watched the dynamics change across my organization.  Embracing a crazy new life as a WFH mom/ leader/ teacher in front of the camera helped me to become a more empathetic and authentic leader when my team needed it the most. Despite spending over a year apart, my team grew closer than ever as we continued to connect on a more personal level.

Ditch the guilt.

The unspoken pressure to be readily available, easily accessible, and without conflicting family priorities can bring crippling guilt to working mothers.  Boundaries can be even harder to maintain in a WFH environment, so be intentional and deliberate about how you schedule your time and be firm with your priorities. Give yourself some grace and remember that while you can’t be in two places at once, you can be 100% present where you are.

Make time for personal check-ins.

Employees thrive when they bring their whole selves to work, so give them the opportunity to share what’s meaningful to them outside of the office. Intentionally set aside time for simple check-in calls, without any business on the agenda, to stay connected to colleagues and employees.  Now more than ever, we lack the casual conversations that happened previously between meetings or at the coffee station.  In a small group meeting, teams may start with ‘personal/ professional check-ins’ where each person shares something they are excited about or proud of personally and then work-related.  This is a great way to get the team connected before jumping into business.

To working moms everywhere: let’s stop masking our identities and start bringing our whole selves to work.  When we break down the boundaries and start to develop meaningful, authentic relationships, all employees, and especially women, thrive in the workplace. After all, it takes a professional village just as much as a personal village for working moms to succeed.

 

Working mom Sarah Marsh is director of partner relationships for enterprise cloud applications provider Workday. She is a founding member of the Channel Futures DE&I Advisory Board and was included on the inaugural DE&I 101 list.

Oct 17

Tech Data Becomes TD Synnex in Europe, Latin America, Caribbean

By | Managed Services News

The change comes after the merger between Tech Data and Synnex Corp. in 2021.

Tech Data has formally transitioned to the TD SYNNEX brand in Europe, and Latin America and the Caribbean (LAC). The change comes after the merger between Tech Data and Synnex Corp. in 2021.

The combined distribution giant now serves partners and vendors in more than 100 countries.

The distributor will continue to go to market as Tech Data, a TD Synnex Company, in Asia Pacific (APAC). The exception is Japan, where its operations are already branded TD Synnex. However, all businesses in APAC will have the same access to resources to provide consistent reach across diverse markets.

TD SYNNEX's Rich Hume

TD Synnex’s Rich Hume

“This is a special moment of celebration as we launch the TD Synnex brand in Europe and LAC,” said Rich Hume, CEO, TD Synnex.

Hume said the firm is “doubling down on our commitment to delivering higher value” to its ecosystem partners. It will do this “through our end-to-end technology portfolio and our comprehensive services offerings, all underpinned by the passion, commitment and deep knowledge of our 22,000+ co-workers around the world,” he said.

Sustainability Program

In addition, TD Synnex announced a commitment “to being a diverse, inclusive employer of choice.” It flagged a structured global program focused on achieving environmental sustainability objectives.

“Just as TD Synnex plays a vital role helping transform the technology landscape, we have an equally important responsibility to have a positive impact on the world,” said Hume. “Our focus on corporate social responsibility embodies our commitment to make the world a better place, both today and into the future.”

 

Oct 17

An MSSP Checklist for Success in the Shifting Threat Landscape

By | Managed Services News

Speed and scale in detection and response, with services and security, can generate right mix of services.

Fortinet's Michael O'Brien

Michael O’Brien

New cybersecurity risks are arising in tandem with complex IT setups and extended network edges. As a result of the changing threat landscape, some businesses are turning to managed security service providers (MSSPs), to help them more readily gain access to cutting-edge technology and hard-to-find security expertise.

MSSPs must provide the correct mix of services and 24/7 security, as well as affordable solutions that improve risk management and compliance, to position themselves competitively in a crowded market. To provide more competitive offers, this is a two-fold issue that calls for speed and scale in detection and response.

Solutions Checklist for Modern MSSPs

Understanding clients’ security and business goals is necessary to develop a successful service offering. To assist customers with these goals, an MSSP must develop a strong set of solutions that gives customers access to the newest technology and security know-how at a reasonable cost. These solutions include:

  • Advanced threat detection: This is related to the MSSP’s ability to include advanced threat intelligence in its offering. Customers seek a provider who can immediately identify threats at machine speed and has real-time access to comprehensive threat intelligence.

When combined with actionable alerts (see below) in a single pane of glass, an MSSP can help customers rapidly respond to zero-day attacks, other new threats and variants of well-known attacks, which lowers the risk of a data breach.

  • Actionable alerts: Alert fatigue and information overload are common issues for security teams, so security monitoring is a key requirement. Security teams find themselves wasting too much time on erroneous alert investigations in the absence of high-fidelity warnings that effectively correlate events.

MSSPs must deliver context-rich, aggregated alerts to customers that decrease false positives while also defining, directing and accelerating investigations. MSSPs that can implement severity-based prioritizing and real-time analytics can set themselves apart from competing providers.

  • Automated response: Some customers may have SOC teams that require help via automation because they are hampered by manual, labor-intensive, inefficient processes often brought on by disparate and nonintegrated systems.

MSSPs with automated response capabilities can serve a bigger market with more complex requirements by addressing higher-level criteria. MSSPs can provide very distinctive services by providing security orchestration, automation and response (SOAR) with updated playbooks.

  • SOC services: Customers also turn to their MSSPs for services, including asking experts to guide them through the incident response process or even to function as their security operations center (SOC) or support their current team.

MSSPs are required to provide a variety of services from their own SOC, particularly those that can be provided at certain service levels or customized to meet the needs of specific customers. By providing fully or jointly managed SOC services, MSSPs may close the talent gap via offering not only the technology and tools customers need but the staff as well.

  • Flexible deployment: Research repeatedly reveals that security is the main challenge during digital transformation. The primary issues causing businesses to look for MSSPs with flexible solutions are rising threats, cloud adoption, remote work, distributed computing and complexity.

Most customers want their MSSP to manage their compliance and cyber risk. If they want to stand out from the competition, MSSPs must provide adaptable technology such as virtual machines, appliances or cloud-delivered services, as well as pay-as-you-go options that let customers quickly and easily onboard new solutions as their needs change. MSSPs must therefore provide on-demand services with comprehensive self-service catalogs, notably for incident response and reporting.

Visibility & SIEM: Today, irrespective of company size, most customers use many point products that create visibility and control gaps. To overcome these gaps, many choose an MSSP that offers a cohesive security information and event management (SIEM) solution for a reasonable price.

The capacity to take in enormous volumes of data from a diverse variety of vendor products is one of the cornerstones to SIEM efficacy. One way MSSPs can stand out in the market is by offering centralized management and customization possibilities through API integrations. Additionally, MSSPs should think about offering granular analytics and reporting with event management, which emphasizes significant activity and alerts and offers a reasonably priced substitute for conventional in-house SIEM deployments.

Seizing the Opportunity

The opportunity is ripe for MSSPs, but the number of such organizations in the market is growing all the time.

How can you stand out amid competitors and really show prospects you’ve got the goods? Scalability and customization must go together when developing solutions. Both services and technology are crucial; offering value using the appropriate technologies to tackle the appropriate challenges at the appropriate cost is a key component of providing a solution.

The core value of MSSPs is to make technology, knowledge and services accessible and predictable. Keeping this in mind, MSSPs ought to concentrate on a platform strategy that enables the creation and delivery of flexible, scalable solutions which scale with the MSSP and their customers while bringing the highest business value to the MSSP.

Michael O’Brien is regional vice president of strategic routes to market for Fortinet. He has extensive experience in global and national channels, sales management, cloud, managed services, software-as-a-service and infrastructure-as-a-service across a spectrum of customers’ IT needs. You may follow him on LinkedIn or @Fortinet on Twitter.

Oct 14

IT Services Spend Slows In Q3, Despite Demand Staying Steady

By | Managed Services News

The global market is down for the first time since 2016, yet contracts remain high. Puzzling, but not surprising.

According to data from the Information Services Group (ISG) Index, in Q3, global spend on IT and business services has pulled back on the reins a bit. The reason is pretty much what you’d expect — the economy’s precarious perch. 

Amid these rising economic concerns, though, the volume of contracts signed in the quarter was at an all-time high. Bit of a head scratcher, but not altogether surprising.

ISG's Steve Hall

ISG’s Steve Hall

“Demand remains at an all-time high, but we are seeing some pullback in spending, as enterprises delay decision-making due to concerns about the economy,” said Steve Hall, president of ISG. “Companies are still invested in ongoing digital transformation but are going slower for now.”

Information Services Group Predicts Causes

Hall said annual contract value (ACV) growth also was impacted by the strengthening of the U.S. dollar. The market also experienced record peaks last year, which is likely causing some of the discrepancy. 

“We saw a period of sustained growth from the end of 2020 through the first quarter of 2022, but the comps are much tougher now,” said Hall. “There are definitely some headwinds in the market, but we remain optimistic on the overall deal flow.”

Feeling the Pressure

The ISG Index found a total of 661 managed services contracts were signed in Q3. That is up 3% from last year. It was the second most contracts ever signed in a quarter. 

Hall said providers are feeling pressure on their margins. This is likely due to rising inflation and higher labor costs in a tight labor market.

“We do see pricing power for the most in-demand skill sets, but margins are falling for more commoditized services,” said Hall. “This can be beneficial to enterprises looking to optimize their costs. We see providers responding with more automation, more innovation and other productivity measures.”

Results by Area

The cloud-based XaaS market saw its first down quarter since the beginning of 2015. Infrastructure-as-a-service (IaaS) was flat versus the prior year, while software-as-a-service (SaaS) declined 12 percent.

Managed services spending, meanwhile, ticked down only one percent. This segment was bolstered by IT outsourcing (ITO), up two percent, while business process outsourcing (BPO) faltered, declining 10 percent. 

Year-to-Date Results

According to the Information Services Group report, combined market ACV for the first nine months rose 11.5 percent, to $71.8 billion. Managed services ACV reached $27.7 billion, up 6 percent, on record deal volume for the period – 1,992 contracts, up 11 percent. XaaS ACV came in at $44.1 billion, up 15 percent – the slowest growth rate for this period since ISG began tracking the market for cloud-based services in 2015.

“The slowdown in XaaS spending comes down to weaker demand for infrastructure services provided by China’s big four hyperscalers, which have been impacted by continuing lockdowns and the stronger U.S. dollar,” said Hall. “The big three hyperscalers in the U.S. – AWS, Azure and Google Cloud – continue to carry this segment, although we’re seeing growth slow slightly there as well.”

Growth in SaaS spending has also slowed, even considering strong demand in such areas as IT service management. Halls says that ISG predicts even more of a drag, as companies grow more wary of spending big bucks.

Rest of 2022 Forecast

Looking ahead, ISG sees economic uncertainty putting a bit of a damper on enterprise demand. At least in the short term. This, of course, is caused by rising interest rates, energy shortages, supply chain disruptions and continuing inflation. 

“Given current demand, we are maintaining our growth forecast for managed services at 3.5 percent for the year, but lowering our growth forecast for XaaS to 10.5 percent, from 18 percent last quarter,” Hall said.

Expert Insight

Service Leadership's Peter Kujawa

Service Leadership’s Peter Kujawa

Peter Kujawa, vice president of Service Leadership, a Connectwise solution, who has weighed in on these shifts from an economic standpoint in the past, offered his insight.

“While the data presented in the report is interesting, the ISG Index measures outsourcing contracts with an annual contract value of $5 million or more,” said Kujawa. “So, this is truly large enterprise data. If there is a slowdown occurring in the enterprise space, we are not seeing it yet in our results and we are certainly not seeing it in the SMB space. While we are currently processing Q3 results and won’t have those for a couple of more weeks, our Q2 results were extremely strong. Across all business models we benchmark, Q2 showed continued strong performance in Revenue, EBITDA, and Gross Margin and we believe this will be the case in Q3 data as well.  2020 and 2021 were excellent financial years for the MSP industry and we believe 2022 will continue this trend.”

Oct 14

Channel Futures Presents 2022 MSP 501 Veteran-Owned MSPs

By | Managed Services News

This list features the veteran-owned businesses from our 2022 MSP 501 and NextGen 101 lists.

We are proud to present our veteran-owned list, derived from the 2022 MSP 501 and NextGen 101 lists. This series of lists represent our partners who are part of underrepresented groups in the channel, such as women, people of color and veterans.

This is the third slideshow in our series, our veteran-owned shops. 

Click here to check out our minority-owned list, and here for our woman-owned list.

Oct 14

The Gately Report: Kaspersky Fighting Anti-Russian Sentiment Due to War in Ukraine

By | Managed Services News

Cybercriminals try to access IT Glue accounts via credential stuffing.

The war in Ukraine has created challenges for Kaspersky because it’s based in Moscow, but says it has no ties to the Russian government.

It’s also helping businesses in Russia stay secure in the aftermath of U.S.-based cybersecurity firms pulling out of the country in response to the war. That’s according to Rob Cataldo, Kaspersky’s managing director of North America.

Kaspersky's Ron Cataldo

Kaspersky’s Ron Cataldo

“We have to fight, as you might expect, because we’re originated there, although we have nothing to do with the Russian government itself,” he said. ” In fact, we’ve produced many Russian-speaking advanced persistent threat (APT) reports that talk about all of the implications for those types of threats, what they did, what types of language they speak, etc. So we have nothing to do with the Russian state itself. Here, we have to fight certainly strong anti-Russian sentiments about anything Russian, which is completely understandable based on on what’s happening.”

Professional Cybercriminal Gangs Surging

According to The National, Kaspersky CEO Eugene Kaspersky said the number of “highly professional” cybercriminal gangs has surged to about 900 from about a dozen five years ago, with most engaged in state-sponsored espionage.

“Within Russia itself, there’s actually been a lot of U.S. cybersecurity providers and other providers who have left the country,” Cataldo said. “So it actually creates different opportunities for the Kaspersky Russian team because there are gaps in the security landscape that didn’t exist once that now do exist. So they’re trying to develop to that end and fill the need that exists because there are companies there that still obviously need to be secured.”

Last month, Kaspersky unveiled new United Partner Program enhancements, including a revised rebate system, extended training courses and more rewards for MSPs. This change allows rebates to become more transparent and predictable, and covers more Kaspersky products and services.

Kaspersky has over 100,000 partners globally, including over 500 in North America.

“Lately we haven’t received much feedback in the way of having to make major changes, which I see as a good thing because it sounds like we are being a good manufacturer, a good partner to many of our VARs and our large-area resellers,” Cataldo said. “But I know what partners can continue to expect is really a commitment on educating our partners to be the trusted advisors that they want to be, who focus on the areas that drive the most impact for their customers in terms of their security posture.”

Scroll through our slideshow above for more from Kaspersky and more cybersecurity news.

Oct 13

Microsoft Puts Spotlight on New Windows 11 Features, Surface PCs at Ignite

By | Managed Services News

Chief product officer Panos Panay touted the Windows 11 2022 Update and new M365 features in his day two keynote.

MICROSOFT IGNITE — New Windows 11 features and devices are getting significant airplay at the annual Microsoft Ignite conference in Seattle this week. Microsoft chief product officer Panos Panay on Thursday emphasized key Windows and M365 updates during the event’s second-day keynote.

Panay’s keynote comes one day after he presided over the launch of new Microsoft Surface PCs. The new Surfaces, which start shipping later this month, come on the heel of Microsoft’s first major Windows 11 update. The new PCs include the Surface Laptop 5, the Surface Pro 9 and a new Surface Studio. Microsoft also introduced the new Surface Audio Dock and Presenter (see gallery above for details).

“There’s a lot of energy; people want to use these devices. They want to use the new Windows 11,” Panay (pictured above) said in his keynote. He underscored the productivity benefits of the Windows 11 2022 Update release and new Surface devices when used with Microsoft Teams.

“Together, Surface and Windows create a seamless, integrated experience that empowers teams to connect, produce, and ultimately do their best work,” he said. “And we’re going to continue to integrate our Surfaces with Windows to make your employees more productive [and] more secure. And maybe most importantly, right now, more connected.”

Microsoft released Windows 11 last year and started rolling out its first major feature update late last month. Among the features in the Windows 11 2022 Update are a Focus and Do Not Disturb option to reduce distractions, and enhanced Snap Layouts for improved multitasking with multiple apps. The update also includes enhanced security features such as Smart App Control, which the company designed to block untrusted or unsigned applications, scripts or malicious macros.

Studio Effects with Voice Focus

Microsoft technical fellow, Windows and devices Steven Batiche and Panos Panay at Ignite 2022 demonstrating Voice Focus feature in Windows 11

Steven Bathiche (left) on stage with Panos Panay at Microsoft Ignite 2022.

One key feature Panay emphasized is the new Windows Studio Effects tool, which improves audio and video calling, and media creation. Panay also brought Microsoft technical fellow, Windows and devices, Steven Bathiche, on stage (pictured left, with Panay) to demonstrate the new Voice Focus feature.

Bathiche explained that the Windows Studio Effects tool requires a PC with a neural processing unit (NPU).

“Think of it [the NPU] as a co-processor for artificial intelligence, basically designed to accelerate neural networks, just like GPUs are for graphics and fuse are for AI,” Bathiche explained.

Voice Focus

Voice Focus

The new Surface Pro 9 with 5G, introduced on Wednesday, will ship later this month. It has an NPU. One of the features of the Windows Effect Studio is Voice Focus, which filters out background sounds. Bathiche demonstrated Voice Focus, filtering out the audience’s screams while speaking.

First Windows 365 Update

Also joining Panay during the session was Scott Manchester, Windows 365 Cloud PC director. Launched last year, Windows 365 Cloud PC is Microsoft’s cloud-based VDI offering. Microsoft on Wednesday released a technical preview of its Windows 365 app, which it designed to provide higher performance for Microsoft Teams and other Microsoft 365 applications. It also adds direct single sign-on and support for Azure Active Directory multifactor authentication (MFA) and Microsoft Authenticator.

“It’s a beautiful app that meets the kind of design elements that an average user can just get behind this and be productive,” Manchester said. “And the cool thing is, there’s no IT admin setup. This app is available as a download now but will be later built directly into Windows 11.”

Oct 13

Verizon Gets Props from Co-Sell VARs, Wireless Agents, Visits TD Synnex Inspire

By | Managed Services News

Partners are asking Verizon and other carriers for simplified processes and deeper access to systems and tools.

Verizon-exclusive mobility value-added resellers (VARs) are praising the company’s channel managers and lead-sharing activities.

The New York-based telecommunications giant unveiled results from its recent Channel Partner Experience Survey. Overall satisfaction ranged from 6-8.7 out of 10 depending on the partner program. Verizon queried members in multiple programs about their experience with and recommendations for the vendor.  According to Verizon, all partner programs represented in the questionnaire reported an above average satisfaction.

The respondents included co-selling value-added distributors and resellers, and wireless and wireline-selling agents and subagents. The respondents totaled 148.

Mobility Co-Sell

Kerl, Douglas_Masters Telecom

Masters Telecom’s Douglas Kerl

Verizon’s Mobility Co-Sell Program earned special recognition in the survey results. Program members of gave their channel managers an average score of 9.5. According to Verizon, “a significant majority” of these partners consider the program more favorable than those of Verizon’s competitors.

Douglas Kerl is the founder and CEO of Masters Telecom, which participates in the Verizon Mobility Co-Sell Program.

“As an elite partner in the Mobility Co-Sell program, Masters Telecom is exclusive to Verizon Wireless; however, we do have relationships with other programs that are not in conflict with our exclusivity. And prior to becoming exclusive, we tested the waters with multiple carriers. In my opinion, the Verizon Mobility Co-Sell program is by far the best,” Kerl told Channel Futures.

Kerl cited support, a focus on customer satisfaction, and lead sharing as his favorite aspects of the program.

Program Continuity

Pittman,Michael_CSG

CSG’s Michael Pittman

Connected Solutions Group (CSG) CEO Michael Pittman founded the company specifically to operate in the Mobility Co-Sell Program. Pittman said Verizon has done a good job maintaining the foundation of the program.

“My experience with other programs has not been that way. It has been very much blow-things-up-and-start-over-from-scratch seemingly every year. That makes it incredibly hard as a partner to build out your model and how you’re going to service these customers based on the terms of this partner program, only to have it completely … blown up and redone, and compensation changes and rules of engagement changes,” Pittman told Channel Futures.

Channel Futures spoke to these partners and Verizon about how the carrier’s program has evolved and the opportunities facing the channel.

Scroll through the eight images above to see their comments, as well as images from Verizon’s appearance at TD Synnex Inspire.

 

Oct 13

Oracle Layoffs Impact Hundreds of Workers, Salesforce Reportedly Also Cuts Jobs

By | Managed Services News

Oracle previously cut jobs in August.

Oracle has pink-slipped hundreds of employees in the latest round of layoffs by the database management company.

In addition, Salesforce reportedly laid off workers recently and has implemented a hiring freeze through January. Oracle and Salesforce join Intel and 8×8 as the latest channel businesses to cut workers.

In a Worker Adjustment and Retraining Notification (WARN) notice with the California Employment Development Department, Oracle said it cut 201 workers from its Redwood Shores campus in the San Francisco Bay Area.

Among the positions impacted by the Oracle layoffs are a vice president of alliances, app developers, app sales representatives, data scientists, marketing directors, software developers and more.

The workers learned their fate in August and were let go by the company last week. Oracle said it’s not closing the Redwood Shores campus. It anticipates these layoffs will be permanent.

Oracle isn’t commenting on the layoffs.

Oracle kicked off August by cutting jobs in marketing and its U.S. customer experience (CX) division. According to Bloomberg, some workers were told their positions had been eliminated. Junior sales employees as well as a division sales director were among those let go, according to one former worker.

Salesforce Layoffs

Also this month, Salesforce reportedly has laid off a number of workers and implemented a new hiring freeze through January 2023, according to Protocol. Its sources said it appeared to be at least 90 employees. In addition, it seemed to largely impact contract workers as opposed to full-time employees.

Keep up with our telecom-IT layoff tracker to see which companies are cutting jobs and the ensuing channel impact.

Salesforce sent us the following statement: “While limited hiring continues, most departments have reached their hiring goals for the fiscal year. As a result, we have ended contracts with some temporary recruiting contractors.”

Salesforce wouldn’t comment further.

For the second quarter of its fiscal year 2023, Salesforce reported $7.72 billion in revenue, a 22% year-over-year increase.

Salesforce previously laid off workers in August 2020. The job cuts came five months after CEO Marc Benioff said the CRM giant would not “conduct any significant layoffs over the next 90 days.”

Oct 13

Verizon Gets Props from Co-Sell VARs, Wireless Partners, Visits TD Synnex Inspire

By | Managed Services News

Partners are asking Verizon and other carriers for simplified processes and deeper access to systems and tools.

Verizon-exclusive mobility value-added resellers (VARs) are praising the company’s channel managers and lead-sharing activities.

The New York-based telecommunications giant unveiled results from its recent Channel Partner Experience Survey. Overall satisfaction ranged from 6-8.7 out of 10 depending on the partner program. Verizon queried members in multiple programs about their experience with and recommendations for the vendor.  According to Verizon, all partner programs represented in the questionnaire reported an above average satisfaction.

The respondents included co-selling value-added distributors and resellers, and wireless and wireline-selling agents and subagents. The respondents totaled 148.

Mobility Co-Sell

Kerl, Douglas_Masters Telecom

Masters Telecom’s Douglas Kerl

Verizon’s Mobility Co-Sell Program earned special recognition in the survey results. Program members of gave their channel managers an average score of 9.5. According to Verizon, “a significant majority” of these partners consider the program more favorable than those of Verizon’s competitors.

Douglas Kerl is the founder and CEO of Masters Telecom, which participates in the Verizon Mobility Co-Sell Program.

“As an elite partner in the Mobility Co-Sell program, Masters Telecom is exclusive to Verizon Wireless; however, we do have relationships with other programs that are not in conflict with our exclusivity. And prior to becoming exclusive, we tested the waters with multiple carriers. In my opinion, the Verizon Mobility Co-Sell program is by far the best,” Kerl told Channel Futures.

Kerl cited support, a focus on customer satisfaction, and lead sharing as his favorite aspects of the program.

Program Continuity

Pittman,Michael_CSG

CSG’s Michael Pittman

Connected Solutions Group (CSG) CEO Michael Pittman founded the company specifically to operate in the Mobility Co-Sell Program. Pittman said Verizon has done a good job maintaining the foundation of the program.

“My experience with other programs has not been that way. It has been very much blow-things-up-and-start-over-from-scratch seemingly every year. That makes it incredibly hard as a partner to build out your model and how you’re going to service these customers based on the terms of this partner program, only to have it completely … blown up and redone, and compensation changes and rules of engagement changes,” Pittman told Channel Futures.

Channel Futures spoke to these partners and Verizon about how the carrier’s program has evolved and the opportunities facing the channel.

Scroll through the eight images above to see their comments, as well as images from Verizon’s appearance at TD Synnex Inspire.

 

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