Category Archives for "Managed Services News"

Aug 28

Solving MSSP Security Challenges in Post-COVID, Perimeterless World

By | Managed Services News

In this new cloud-first, perimeter-less environment, organizations have struggled to find the right tools to provide the visibility and control they need to preserve innovation-fueled growth while mitigating risk. MSSPs need differentiated solutions to protect both their customers and their own networks. In the new era of COVID-related business uncertainty and cost containment, MSSPs must look for better solutions.

Key takeaways from this eBook:

  • Key MSSP challenges
  • The “new normal” business environment and what it requires
  • The solution for MSSPs

Brought to you by: 

 

Aug 28

Skylight4x for Managed Service Providers

By | Managed Services News

In the last decades, legacy hub and spoke IT architectures were connecting remote sites to data centers via an MPLS private network and were easy to manage and monitor. Today, there are different facets that do this. With this comes new challenges that are not addressed by the existing solutions.

This brochure introduces you to new opportunities and solutions for your MSP.

Brought to you by: 

 

 

Aug 28

Shed Light on the Darkspace with East-West Traffic Monitoring

By | Managed Services News

In today’s hybrid networks, traditional packet capture monitoring conducted North-South is failing IT operations teams by only being able to provide significantly less than half of the picture of what is happening in the network, and less so in virtualized environments.

This raises the importance of East-West traffic monitoring.

Learn all about Accedian’s unique approach to East-West traffic monitoring, and how it can help you shed light on the darkspace.

Brought to you by:

 

 

Aug 27

Cohesity DataPlatform Gets All-Flash Enhancements for Cisco, HPE

By | Managed Services News

I/O Boost for all-flash solutions lowers TCO, among other benefits.

Cohesity just extended its DataPlatform for modern data management to all-flash solutions from Cisco and HPE.

The two key alliance partners and their customers are the beneficiaries of the new I/O Boost technology enhancements to the Cohesity DataPlatform. This product consolidates data and applications including backups, files, objects, dev/test and analytics on a single software-defined platform.

Cohesity's Matt Waxman

Cohesity’s Matt Waxman

“The Cohesity DataPlatform with I/O Boost makes flash even more affordable, while meeting increasingly demanding SLAs for backup, recovery, file and object services, and data insights,” said Matt Waxman, vice president of product management, Cohesity. “There isn’t any other solution in the industry that provides complete, flash-optimized data management and is incredibly agile and efficient.”

There are several key benefits of I/O Boost for all-flash solutions. One is lower TCO than disk-based alternatives. Another is better productivity. A third is faster time to data reuse and value, according to the vendor. The new I/O Boost technology in the Cohesity DataPlatform is supported on certified servers from Cisco, HPE, Dell and Intel.

A Closer Look

Here is more information on the benefits:

  • Higher throughput and bandwidth capabilities of flash media combined with Cohesity’s technologies mean fewer licensed nodes. This means fewer nodes to meet performance and usable capacity needs. This benefit makes all-flash more cost-effective.
  • 2x to 8×2 faster performance for backing up and accessing data compared to disk-based alternatives.
  • Meet service level agreements (SLAs) with flash-optimized performance that speeds data management tasks. This is particularly for faster metadata-intensive operations such as deduplication and replication. Also consider the backing up of both small and very large (multi-terabyte) files alike.
  • Realize competitive advantages with faster data reuse. For example, cloning backup or file and object data for dev/test or analytics without metadata bottlenecks. The solution also boosts performance for Cohesity Marketplace apps. In particular, those with random I/O profiles, speeding up vulnerability scans using backup, antivirus on files, information search, and content analysis on sensitive data.
  • Customers can opt for certified all-flash enterprise servers that suit their business needs, specifically Cisco UCS C220 M5, HPE ProLiant DL360 G10, Dell PowerEdge R640, and Intel Server System R1208WF.

“The combination of Cohesity’s flash-optimized data management software and Cisco UCS opens up a new world of possibilities for customers looking to reap the benefits of all-flash for high-performance backup, recovery, scale-out NAS and data insights,” said DD Dasgupta, vice president of product management, cloud and compute, Cisco. “Together, Cisco and Cohesity can now further manage customers’ data requirements, with unified management and automation across Cisco HyperFlex and UCS.”

Cisco and Cohesity have been technology partners for about two years.

Eliminates Data Silos

In a blog, Ronak Chokshi, senior solutions and product marketing manager at HPE, talks about HPE customers moving from primary storage to all-flash. However, he noted a critical problem.

“As customers embrace all-flash architecture, the problem of how to eliminate data silos and protect, manage, and derive insights from data persists,” he wrote.

The latest advancements between HPE and Cohesity change that.

Chris Powers, VP and GM, collaborative platform development, HPE Storage, addressed today’s news.

“HPE ProLiant DL360 Server for Cohesity DataPlatform now allows organizations to also transition other data and applications to all-flash and do so with the world’s most secure industry-standard server as the foundation. HPE and Cohesity together are enabling organizations to optimize their data protection approach, increase dev/test agility, and enhance compliance with NVMe all-flash and I/O Boost,” he said.

Aug 27

Kudelski Security Partners Get Expanded Partner Program

By | Managed Services News

Tech Data has already signed on. Keep an eye on this company.

Kudelski Security partners have access to an expanded channel program for security services that expands the company’s reach in the U.S.

Networking and management consultancies, and IT distribution and reseller networks now can take advantage of the program. It helps them maximize revenue opportunities while delivering cybersecurity services to their customer networks, Kudelski said.

Tech Data, the distribution giant with more than 10,000 resellers, is the first global organization signed to the partner program.

John Van Blaricum is Kudelski Security‘s CMO.

Kudelski's John Van Blaricum

Kudelski’s John Van Blaricum

“The relationship with Tech Data represents an exciting change in that we are engaging with distributors, consulting companies and a subset of strategic resellers who will add Kudelski Security offerings to their line cards,” he said.

This will expand their value propositions and extend Kudelski Security to new clients in new markets, Van Blaricum said. Market demand drove the need for the new program.

“We have individually responded to requests from consulting firms, service providers and ISPs to enable them to pass through our capabilities to their clients,” he said.

The program is active in the United States and Europe. And the company expects to extend it to Asia Pacific in late 2020 or early 2021.

Incident Response Capabilities

The Kudelski Security program offers a range of packaged incident response capabilities. Those include emergency response services and emergency response plan development.

Compromise, readiness, cloud security and Office 365 assessments are available. Kudelski Security’s Cyber Fusion Centers in the U.S. and Switzerland support all of the capabilities.

“For us, it is about adding clients to a platform that is built for scale,” Van Blaricum said.

By adding services from Kudelski Security, partners can retain their relationship with clients with the “confidence that we will deliver and support both the partner and their client,” he said.

Kudelski Security says it is rapidly growing its market share year after year.

“The program we’ve launched for industry partners will empower channel sales professionals with the resources to support customers who need cybersecurity that delivers on its intent,” said Andrew Howard, Kudelski Security’s CEO. “Our proven services and solutions … will enable more enterprises to pursue digital transformation securely.”

Aug 27

Aruba ESP Enhancements Go Beyond Connected Facilities

By | Managed Services News

Aruba moves into the hyper-aware smart buildings and facilities space.

Aruba Edge Services Platform (ESP), the AI-powered, cloud-native platform designed to automate, unify and protect the edge, now unifies IoT, IT and operational technology (OT) networks.

This new capability allows customers to adapt to changing environments and user requirements. Aruba ESP is a programmable platform that generates contextual information about identity, location, security posture, and applications in use. This information is used to power decision making and AIOps. Aruba, an HPE company built it to integrate with devices and applications from Aruba technology partners.

The integration of Aruba ESP with the company’s technology partners allows users to become hyperaware of their operating environment. This allows them to quickly adapt to evolving business, visitor and employee demands, the company said.

Hyperawareness

This latest advancement moves Aruba ESP into a space called hyperawareness. Here’s an explanation from an Aruba whitepaper on designing hyperaware industrial facilities.

“At its core, the internet of things (IoT) is an amalgamation of machines in the physical world, logical representations of the physical phenomena acted upon by those machines – such as voltage, temperature, flow, speed, contextual data generated by networks connecting the machines – such as identity, location, applications in use, and business applications that analyze, mine, share and respond to those data. In industrial IoT (IIoT) systems, the machines and applications are tailored to factories, process operations, material handling, transportation, utility services and logistics.

“By securely interfacing IIoT devices, and generating contextual information, Aruba’s networks enable industrial control and business applications to become hyperaware of their operating environments. Aruba’s unified infrastructure, zero-trust security, and AI-powered software – used in conjunction with solutions from key technology partners – enable industrial facilities to successfully deploy and exploit IIoT solutions. The richer the set of available data and context, the greater the opportunities to optimize operations, implement predictive maintenance, optimize inventory, bolster health and safety, and maximize human productivity.”

This is the first enhancement since Aruba announced ESP in June. Aruba ESP pulled together under one umbrella a number of technologies developed since 2014. Those include cloud-managed Wi-Fi, switches, AI and SD-branch. Also, at the time, the company enhanced Aruba Central, a key component of ESP.

Aruba and Technology Partners

According to the vendor, with the new enhancements, Aruba access points and switches now serve as multiprotocol IoT/OT platforms that interact with its expanded technology partner ecosystem.

Hyperawareness also applies to smart buildings for education, enterprise, government, health care, hospitality and retail.

In July, Aruba joined the EnOcean Alliance. EnOcean is an international nonprofit association of more than 400 companies in the building and IT industries.

EnOcean aims to enable and promote interoperable, maintenance-free and proven ecosystems based on the wireless EnOcean radio standard (ISO/IEC 14543-3-10/11). The EnOcean Alliance offers more than 5,000 multivendor interoperable sensors. This enables data collection for applications such as room or desk/chair occupancy, temperature and air quality, energy use and restroom use.

Here’s what Michael R. Tennefoss, vice president of strategic partnerships at Aruba said at the time:

Aruba's Michael Tennefoss

Aruba’s Michael Tennefoss

“A building becomes smart by virtue of being instrumented with IoT devices, so applications are cognizant of the contextual status of the environment, occupants, energy requirements, service needs, security and safety,” said Tennefoss. “The richer the set of available IoT data, the more cognizant and adaptive the building and associated digital twins can become. The goal is to make hyperawareness simple and inexpensive, and that is what the mash up between Aruba and the EnOcean Alliance achieves. An inexpensive 800/900MHz plug-in radio brings existing and new Aruba customers access to thousands of IoT devices, including BACNet and multiple other protocol gateways, and software applications (both local and cloud-based). In turn, Alliance members gain access to Aruba’s installed base of education, enterprise, government, health care, hospitality, industrial, manufacturing, retail and transportation customers.”

Aug 27

Barracuda: Ransom Payments Rise Amid Jump in Attacks

By | Managed Services News

Cybercriminals are targeting government, health care and education organizations with ransomware.

Ransomware attacks and ransom payments are on the rise, and ransoms now are more likely to exceed $1 million.

That’s according to new research by Barracuda. In the past year, Barracuda researchers identified and analyzed 71 ransomware incidents.

Cybercriminals are targeting government, health care and education organizations with ransomware. An uptick in attacks was expected due to the upcoming presidential election. However, cybercriminals are also leveraging the COVID-19 pandemic and remote work to wreak havoc on organizations.

Attacks on education – including colleges – include the theft of personal information and medical records, as well as health care research.

Unprepared for Attacks

Fleming Shi is chief technology officer for Barracuda. The most surprising finding is the significant increase in ransom payments, he said. Many ransomware victims have not prepared enough, so they end up paying the ransom.

Cybercriminals will always find the most vulnerable sectors to target, he said.

Barracuda's Fleming Shi

Barracuda’s Fleming Shi

“With the increased focus on extortion of the breached data, they will likely shift to the sectors where personal data and critical operational data live,” Shi said. “For example, during a pandemic, they go after health care and higher education where health research is essential. The level of urgency in getting the data back dictates the willingness to pay. Municipalities have a lot of important data on citizens and local operations, which unavoidably becomes a significant target.”

Cybercriminals are also targeting the logistics sector. That impacts shipments of merchandise, including medical equipment.

Cybercriminals use malicious software, delivered as an email attachment or link, to infect the network and lock email, data and other critical files until a ransom is paid. These attacks can cripple day-to-day operations and cause chaos. They can also result in financial losses from downtime, ransom payments, recovery costs, and other unbudgeted and unanticipated expenses.

“I believe most of the organizations are aware of the danger posed by ransomware, but lacking resources and tools to fight against these attacks,” Shi said. “Successful attacks could start to decrease, but the impact and cost to recover will be higher for each attack.”

Pay Up

Of the cases Barracuda studied, one in seven(14%) victims paid the ransom. The average payment was over $1.6 million. Garmin reportedly paid a $10 million ransom.

Municipalities are also paying ransoms. Fifteen percent of the cities Barracuda studied made payments ranging from $45,000-$250,000. All had populations less than 50,000. And they deemed the cost and labor associated with manually recovering from the ransomware attacks too high.

Last year, hardly any of the municipalities attacked paid any ransom.

Increasing Leverage Against Victims

Cybercriminals are also demanding payment from victims to avoid publicly disclosing information that could cause public humiliation, legal issues and hefty fines. Many cybercriminals are now combining the use of ransomware and data breaches to double the leverage over their victims in this way.

Of the attacks studied, 41% were a combined ransomware attack and data breach.

“Aside from deploying more disaster recovery tools, MSSPs are looking to get more endpoint solutions out into the field to identify the trust level for every system interacting with the network infrastructure,” Shi said. “These solutions will also need to be battle-tested in the field as cybercriminals will find ways to be evasive and work around these sensors, threat hunting and alert systems.”

Also, MSSPs are building more security operations center (SOC) services to constantly monitor their customer’s environments, including endpoints, Shi said.

“This is an encouraging trend as these efforts will help close the skill gaps needed to defend and recover from cyberattacks,” he said.

Aug 27

MSP 501 Flashback: Goodwin PC Says ‘Don’t Make Decisions Out of Fear’

By | Managed Services News

2019’s MSP 501 Executive of the Year talks everything from management philosophy to leading during a pandemic.

Often, a team is only as successful as its leader. Fortunately for the folks at Goodwin PC, an Olive Branch, Mississippi, managed service provider, they have Sam Underwood at the helm of operations management.

Last year, Underwood took home the Channel Futures MSP 501 Executive of the Year award. (Channel Futures unveiled the 2020 MSP 501 on July 28.) He stands out as the first non-CEO or company founder to earn the recognition.

Goodwin PC's Sam Underwood MSP 501 2019

Goodwin PC’s Sam Underwood (middle) accepts his award at the 2019 MSP 501 Awards.

Channel Futures will reveal the 2020 exec of the year at the upcoming Channel Partners Virtual event. But first, we wanted to catch up and find out what new initiatives Underwood has implemented at Goodwin PC over the past year, especially in the face of COVID-19.

Channel Futures: Let’s set the stage with your leadership philosophy or credo. What is it?

Sam Underwood: These may all seem like silly clichés, but we have most if not all of these posted on our walls, and they are repeated and referenced often. I personally live by these:

  • Respond, don’t react.
  • Bosses stand at the back and point. Leaders stand out front and say, “Follow me.”
  • Never make decisions out of fear; they will always be wrong!
  • The right thing to do and the easy thing to do rarely, if ever, line up.
  • Being a leader will never make you popular. If you want to be popular, tell people what they want to hear and never what they need to hear.
  • Have the fortitude to tell people the truth; it’s the loving thing to do.
  • Everything is personal; your coworkers are people, aren’t they?
  • Be a servant first.
  • Have the courage to say no and the grace to say yes. Have the humility to say, “I just don’t know and I need help.” Have the wisdom to know when to do each.
  • There is no excuse for abuse! Protect your people like they are family.
  • No grit, no pearl. No pressure, no diamond.
  • Keep it simple, Sam!
  • Finally, my favorite, because it came from my dad: “You never know how far a pickle will squirt until you step on it!”

CF: Any new additions or changes to Goodwin PC’s company culture since you last spoke with Channel Futures? (Underwood introduced rewards in the form of Texas Hold ‘Em, ping pong, GPC Bucks/“Easter eggs,” Kickin’ Boohonky and more.)

SU: We added The Wheel of Encouragement. It is just a spinning wheel with prizes on it and fun things to do. We added a bell the guys get to ring if they receive customer compliments or praise, and we all line up and let them run through a tunnel to ring it. They get extra GPC Bucks.

The 2020 MSP 501 recognizes the top managed service providers in the world. See the full list. Then check out our brand-new Hot 101.

We are going skydiving as a group in October because when we asked what was on each person’s bucket list, this was by far the most popular. The company is footing the bill. In our new building, we have planned for a full-size kitchen (everyone loves to cook and eat) and a workout facility.

CF: What other operational changes have you made since you last spoke with Channel Futures, and why?

SU: Improvement is a continual process that must be evaluated and assessed often. The key is to find a good core foundation and build on it. I think that we laid that foundation and we continue to grow as a result.

CF: What changes have you made within Goodwin PC because of COVID-19, and why?

SU: What a perplexing world! I would say that we actually saw opportunity because we want to be there for our current customers in their times of need. And we want to find and help new customers that may no longer have an IT services provider because of COVID-19.

CF: How has COVID changed or shifted the way you lead?

SU: Not really much, if anything! We definitely don’t make decisions out of fear. Our leadership philosophy is solid and built for times like these.

CF: What have you learned about leadership over the past year – COVID-19-related or not – that you didn’t necessarily expect to learn?

SU: Compassion goes a long way and is needed more now than ever. Although I knew that it was needed, I did not expect how much.

CF: What words of wisdom would you like to share with your fellow channel partners as we head into the second half of this strange year?

SU: Don’t believe everything you read on the news. A person is smart but people are dumb!

CF: Any other thoughts to add?

SU: I want to thank Channel Futures and all involved for the awesome award that I received last year. I definitely did not deserve it and could not believe that I somehow fell into that. It made me feel like I was on top of the world and it further inspired me to work to live up to the honor. Also, the ceremony was so well done.

Aug 27

Cohesity DataPlatform Enhancements for All-Flash for Cisco and HPE

By | Managed Services News

I/O Boost for all-flash solutions lowers TCO, among other benefits.

Cohesity just extended its DataPlatform for modern data management to all-flash solutions from Cisco and HPE.

The two key alliance partners and their customers are the beneficiaries of the new I/O Boost technology enhancements to the Cohesity DataPlatform. This product consolidates data and applications including backups, files, objects, dev/test and analytics on a single software-defined platform.

Cohesity's Matt Waxman

Cohesity’s Matt Waxman

“The Cohesity DataPlatform with I/O Boost makes flash even more affordable, while meeting increasingly demanding SLAs for backup, recovery, file and object services, and data insights,” said Matt Waxman, vice president of product management, Cohesity. “There isn’t any other solution in the industry that provides complete, flash-optimized data management and is incredibly agile and efficient.”

There are several key benefits of I/O Boost for all-flash solutions. One is lower TCO than disk-based alternatives. Another is better productivity. A third is faster time to data reuse and value, according to the vendor. The new I/O Boost technology in the Cohesity DataPlatform is supported on certified servers from Cisco, HPE, Dell and Intel.

A Closer Look

Here is more information on the benefits:

  • Higher throughput and bandwidth capabilities of flash media combined with Cohesity’s technologies mean fewer licensed nodes. This means fewer nodes to meet performance and usable capacity needs. This benefit makes all-flash more cost-effective.
  • 2x to 8×2 faster performance for backing up and accessing data compared to disk-based alternatives.
  • Meet service level agreements (SLAs) with flash-optimized performance that speeds data management tasks. This is particularly for faster metadata-intensive operations such as deduplication and replication. Also consider the backing up of both small and very large (multi-terabyte) files alike.
  • Realize competitive advantages with faster data reuse. For example, cloning backup or file and object data for dev/test or analytics without metadata bottlenecks. The solution also boosts performance for Cohesity Marketplace apps. In particular, those with random I/O profiles, speeding up vulnerability scans using backup, antivirus on files, information search, and content analysis on sensitive data.
  • Customers can opt for certified all-flash enterprise servers that suit their business needs, specifically Cisco UCS C220 M5, HPE ProLiant DL360 G10, Dell PowerEdge R640, and Intel Server System R1208WF.

“The combination of Cohesity’s flash-optimized data management software and Cisco UCS opens up a new world of possibilities for customers looking to reap the benefits of all-flash for high-performance backup, recovery, scale-out NAS and data insights,” said DD Dasgupta, vice president of product management, cloud and compute, Cisco. “Together, Cisco and Cohesity can now further manage customers’ data requirements, with unified management and automation across Cisco HyperFlex and UCS.”

Cisco and Cohesity have been technology partners for about two years.

Eliminates Data Silos

In a blog, Ronak Chokshi, senior solutions and product marketing manager at HPE, talks about HPE customers moving from primary storage to all-flash. However, he noted a critical problem.

“As customers embrace all-flash architecture, the problem of how to eliminate data silos and protect, manage, and derive insights from data persists,” he wrote.

The latest advancements between HPE and Cohesity change that.

Chris Powers, VP and GM, collaborative platform development, HPE Storage, addressed today’s news.

“HPE ProLiant DL360 Server for Cohesity DataPlatform now allows organizations to also transition other data and applications to all-flash and do so with the world’s most secure industry-standard server as the foundation. HPE and Cohesity together are enabling organizations to optimize their data protection approach, increase dev/test agility, and enhance compliance with NVMe all-flash and I/O Boost,” he said.

Aug 26

Hundreds of NetApp Employees Losing Jobs After Strong Q1

By | Managed Services News

The layoffs are neither motivated by corporate-level cost cutting or COVID-19 concerns.

Hundreds of NetApp employees reportedly are getting pink slips as part of a transformation to drive growth.

Silicon Angle reports that NetApp is cutting 5% of its workforce. According to its latest annual report, NetApp’s workforce was 10,800 strong as of April 24.

That puts the number of jobs cut at 540.

After its first-quarter 2021 earnings call, NetApp sent the following statement:

“We continue to sharpen our focus on markets where we have both a significant presence and clear competitive advantage, specifically with our storage software and systems, and cloud data services. NetApp is realigning resources and investments to best capture these opportunities and position the company for long-term success.”

The company also said the changes are a “continuation of the transformation we are undertaking as we focus on driving growth for more customers globally by enabling their digital transformations and cloud journeys.”

The layoffs are neither motivated by corporate-level cost cutting nor COVID-19 concerns, NetApp said.

“Decisions that impact people are always difficult,” it said. “Our leadership team has carefully worked to make decisions that are aligned with our strategy. We have redeployed employees in impacted roles to open positions where possible. We also provided impacted employees with a comprehensive package to support them through these difficult circumstances.”

Dell Technologies, HPE, Hitachi Vantara, IBM, Pure Storate and Nutanix are NetApp’s biggest competitors, according to the company’s annual report.

Better-than-Expected Earnings

NetApp's George Kurian

NetApp’s George Kurian

For its first quarter of 2021, NetApp reported a $77 million profit on revenue of $1.3 billion, up from $1.24 billion for the year-ago quarter. That was better than expected news.

“We executed well in the first quarter,” said George Kurian, NetApp’s CEO. “Enterprises are increasingly prioritizing transformational and hybrid cloud projects, which drove our momentum as customers turn to NetApp to help them achieve these goals. We are building on a strong foundation of industry-leading data-centric software innovation, trusted customer relationships and an open-ecosystem approach that is strengthened by partnerships with the leading public cloud companies who endorse our data fabric strategy.”

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