Category Archives for "Managed Services News"

Company Name: Iuvo Technologies
Company MSP 501 Rank: 401
President & CEO: Byron Beilman
Headquartered: Westford, MA
Primary Services:

• IT infrastructure
• Networking
• IT operations
• IT support
• Business continuity

Twitter: @iuvotech

M&A has impacted Iuvo Technologies more than COVID-19 impacted the MSP.

That’s according to Bryon Beilman, president and CEO of the Massachusetts-based company. The MSP has witnessed a significant amount of M&A on the customer side recently. Beilman said his team pursues a customer profile that often appeals to buyers. And for Beilman and Iuvo, this is an opportunity to prove themselves once again.

The company landed on the MSP 501 list this year. That makes two consecutive appearances for Iuvo. The company also earned a spot in this year’s Channel Partners Excellence in Digital Services Awards

Beilman spoke to Channel Futures about the company, its latest initiatives, M&A and his perspective on the MSP channel.

Channel Futures: What is one thing you wish vendors would do that they don’t?

Iuvo Technologies’ Bryon Beilman

Bryon Beilman: Vendor partnerships are interesting. We make sure we only partner with the products and vendors we believe in. It is extremely important to us that we only promote products that meet a certain standard and are best for our client businesses. Having had many vendor relationships over the years, there is certainly one thing that stands out that I would love to see get more attention. I would love if vendors would do more for their partners than simply provide products to sell.

We have based our business model on seeking out functional two-way partnerships with our clients, and I would love to see the same attention given to vendor relationships for committed MSPs. Instead of sticking to the basics – providing products to sell – provide ample marketing and sales resources, campaigns and ways to integrate our services with their product to maximize the value for MSPs and the clients we serve. Making it easier for us to educate, promote, highlight value and engage our clients on vendor products would save us a lot of time and allow us to meet vendor goals while still having time to provide stellar services to our clients.

CF: What new opportunities and challenges came with the global COVID-19 pandemic?

BB: The effects of the COVID-19 pandemic have been far-reaching. We felt so fortunate to be in the right business at the right time. It was rewarding to see just how many of our clients were already set up to succeed in a remote working model because of the work we have done for them over the years. Though we knew they would be OK, they were not completely ready yet because a lot of our clients simply were not used to working 100% remotely. Hearing the positive remarks about how seamlessly they were able to make the transition and maintain productivity after they were thrust into that model due to the pandemic was also extremely rewarding.

Out of the pandemic came several opportunities for us as well. We were able to quickly put together content and webinars to help those companies or individuals struggling to manage their new realities. While a lot of companies as entities were prepared, many individuals were not. We were able to guide many through the process of converting space in their homes to an “office,” how to use unified communications platforms and other tips and tricks that helped them ease into a work from anywhere model while still being efficient and productive. We also found many businesses had to throw solutions together to make their transition happen quickly. This introduced a lot of technical debt. We worked with companies to find the best long-term solutions, wrote policies and assisted with overhaul and reduced their technical debt, saving them …

Company Name: Iuvo Technologies
Company MSP 501 Rank: 401
President & CEO: Byron Beilman
Headquartered: Westford, MA
Primary Services:

• IT infrastructure
• Networking
• IT operations
• IT support
• Business continuity

Twitter: @iuvotech

M&A has impacted Iuvo Technologies more than COVID-19 impacted the MSP.

That’s according to Bryon Beilman, president and CEO of the Massachusetts-based company. The MSP has witnessed a significant amount of M&A on the customer side recently. Beilman said his team pursues a customer profile that often appeals to buyers. And for Beilman and Iuvo, this is an opportunity to prove themselves once again.

The company landed on the MSP 501 list this year. That makes two consecutive appearances for Iuvo. The company also earned a spot in this year’s Channel Partners Excellence in Digital Services Awards

Beilman spoke to Channel Futures about the company, its latest initiatives, M&A and his perspective on the MSP channel.

Channel Futures: What is one thing you wish vendors would do that they don’t?

Iuvo Technologies’ Bryon Beilman

Bryon Beilman: Vendor partnerships are interesting. We make sure we only partner with the products and vendors we believe in. It is extremely important to us that we only promote products that meet a certain standard and are best for our client businesses. Having had many vendor relationships over the years, there is certainly one thing that stands out that I would love to see get more attention. I would love if vendors would do more for their partners than simply provide products to sell.

We have based our business model on seeking out functional two-way partnerships with our clients, and I would love to see the same attention given to vendor relationships for committed MSPs. Instead of sticking to the basics – providing products to sell – provide ample marketing and sales resources, campaigns and ways to integrate our services with their product to maximize the value for MSPs and the clients we serve. Making it easier for us to educate, promote, highlight value and engage our clients on vendor products would save us a lot of time and allow us to meet vendor goals while still having time to provide stellar services to our clients.

CF: What new opportunities and challenges came with the global COVID-19 pandemic?

BB: The effects of the COVID-19 pandemic have been far-reaching. We felt so fortunate to be in the right business at the right time. It was rewarding to see just how many of our clients were already set up to succeed in a remote working model because of the work we have done for them over the years. Though we knew they would be OK, they were not completely ready yet because a lot of our clients simply were not used to working 100% remotely. Hearing the positive remarks about how seamlessly they were able to make the transition and maintain productivity after they were thrust into that model due to the pandemic was also extremely rewarding.

Out of the pandemic came several opportunities for us as well. We were able to quickly put together content and webinars to help those companies or individuals struggling to manage their new realities. While a lot of companies as entities were prepared, many individuals were not. We were able to guide many through the process of converting space in their homes to an “office,” how to use unified communications platforms and other tips and tricks that helped them ease into a work from anywhere model while still being efficient and productive. We also found many businesses had to throw solutions together to make their transition happen quickly. This introduced a lot of technical debt. We worked with companies to find the best long-term solutions, wrote policies and assisted with overhaul and reduced their technical debt, saving them …

We’ve been watching the world evolve since March 2020, and though we hoped we’d be in a safe position to reunite in person in Las Vegas for Channel Partners Conference & Expo by March 2021, it is apparent that the world isn’t quite there yet. Simultaneously, your channel business has not stopped. In some cases, we know demand is higher than ever and you rely on our spring show to learn, strategize, build relationships and thrive throughout the year.

Because of this, we have two announcements today. First, we are excited to announce that the Channel Partners Conference & Expo will take place Nov. 2-5, 2021, postponed from March 2-5, 2021, in person at Mandalay Bay Resort & Casino, Las Vegas. We’re calling it a “Homecoming” because it will undoubtedly be a long-awaited reunion for our channel community. You’ll benefit from all you’ve come to expect and love about our Vegas event, plus a new MSP 501 Summit, in addition to our signature Fall MSP 501 Awards gala. More fun surprises to come.

Additionally, following the success of Channel Partners Virtual in September 2020, we are also excited to announce the continuation of our virtual offering with a spring edition of Channel Partners Virtual 2021: Accelerating Evolution. It will take place online via our virtual events platform, powered by Swapcard, March 2-4. This show will offer our vendors and partners the opportunity to safely gain access to education and networking during this uncertain time for large face-to-face gatherings.

Conference attendees who paid to attend a Channel Partners live event in 2020 will automatically have access to attend the fall in-person event with a pass of equal value.*

For exhibitors and sponsors with credits from 2020, your sales representative will reach out to you with more information to automatically roll your credits to the November 2021 Channel Partners Conference & Expo, and help you secure your booth space. Additionally, you will have the opportunity to apply credits toward Channel Partners Spring Virtual 2021, Channel Evolution Europe in December 2021, media advertising and/or lead-gen opportunities with Channel Partners Online and Channel Futures.

While 2020 may have been a disruptive year for the channel, we have strong confidence in our collective ability to persevere, overcome and progress. It’s what the channel has always done and it’s what we will continue to do.

*Offer is valid for registered Channel Partners Vegas 2020 attendees only. Not valid for companies that sponsored or exhibited. This offer is subject to review and approval by the Channel Partners event team. We reserve the right to deny registrants who do not meet these qualifications.

With so many employees working remotely during the global pandemic, businesses are having an even harder time keeping their users, devices, networks, applications and data safe. According to Ponemon Institute, organizations that believed they were effective at mitigating risks, vulnerabilities and attacks across the enterprise declined from 71% before the pandemic to 44% after the pandemic. The “new normal” increases the importance of moving to a cloud-delivered security model with high efficacy to stop threats from exploiting the risky behavior of remote workers. Lots of vendors claim to block and detect threats, but only one vendor stands out as the industry leader in threat detection for the second year in a row.

AV-TEST places Cisco Umbrella, the heart of Cisco’s SASE architecture, first in security efficacy in a recent test. Cisco Umbrella is a cloud-native security service that simplifies network security by helping you secure internet access and control cloud application usage across your network, branch offices and roaming users. Umbrella unifies DNS-layer security, secure web gateway, firewall and cloud access security broker (CASB) functionality. Umbrella integrated with Cisco AnyConnect provides secure endpoint access to the network so employees can work from any device, at any time, in any location.

AV-TEST evaluated Cisco Umbrella’s secure web gateway (enhanced with DNS security) and DNS-layer protection functionality. Umbrella received top marks across the board, with a 96.39% total detection rate, crushing the competition. Umbrella also demonstrated a significantly lower false positive rate than other products, helping employees stay productive while making security analysts more efficient and less likely to miss real threats. And, while we don’t like to brag, this data is too good to keep quiet, especially since this is the second year in a row that AV-TEST has found that Umbrella outperforms competitive offerings.

In September and October 2020, AV-TEST performed a review of Cisco Umbrella’s secure web gateway and DNS-layer security functionality, alongside comparable offerings from Akamai, Infoblox, Palo Alto Networks, Netskope and Zscaler. The test was commissioned by Cisco to determine how well vendors protected remote and roaming workers against malware, phishing sites and malicious websites. AV-TEST also carried out a false positive test against known clean popular websites and downloads from Alexa’s top list.

AV-TEST is an independent research institute for IT security based in Germany. For more than 15 years, cybersecurity experts from Magdeburg have guaranteed quality-assuring comparison and individual tests of virtually all internationally relevant IT security products.

About the Test

To ensure a fair review, research participants did not supply any samples (such as URLs or metadata) and did not influence or have any prior knowledge of the samples tested. All testing methodology engaged was solely AV-TEST’s.  All products were configured to provide the highest level of protection, utilizing all security-related features available at the time. The test focused on the detection rate of links pointing directly to portal executable (PE) malware (such as EXE files), links pointing to other forms of malicious files (such as HTML and JavaScript) and phishing URLs. The test included a total of 3,572 malware samples.

Secure Web Gateway Test

First, the lab test assessed each vendor’s secure web gateway functionality–specifically, the ability to protect roaming and remote workers. Given that the global pandemic has accelerated the move of edge security controls to a cloud-delivered model, each vendor’s secure web gateway functionality was configured with the protection of their roaming agents on the devices tested.

A secure web gateway is based on a full web proxy that sees and inspects all web connections. Unlike DNS-layer protection, which only analyzes domain names and IP addresses, a web proxy sees all

IT Management Solutions was built from grit and determination. It’s no surprise that a motto of the company is a Nelson Mandela quote – “A winner is a dreamer who never gives up.”

That’s the story of Pedro Nunez, an MSP 501 winner. He latched onto a vision, a purpose, and never let an excuse get in his way. Today, his 12-year-old MSP business serves New England clients. In fact, Nunez’s goal is to make life simple so his customers can be successful. IT Management Solutions helps customers by continually expanding and growing, overcoming challenges along the way.

IT Management Solutions’ Pedro Nunez

Nunez discusses his company’s journey with Channel Futures.

Channel Futures: Tell us the story of the biggest pivot you’ve ever had to execute.

PN: The biggest pivot was going from break-fix model to an MSP model. In 2008-2009, I lost 90% of my income. At the same time, I was told I was going to become a father of triplets. On top of that, I had to file for bankruptcy. At that moment, my world collapsed. I had a choice to make — feel sorry for myself or move forward.

I realized what my purpose in life was: to be a great father and make sure my children would never have to endure what I had gone through.

So I started my MSP called IT Management Solutions. The business goal was making life simpler for my clients, their staff, and also for my family and me. I thank God I was able to find Robin Robins at Technology Marketing Toolkit. Through her I met all these phenomenal people. Throughout the years they have shaped and molded who I am today. I’m a relentless individual who refuses to be anything but exceptional. At least that is what I keep telling myself and what I try to achieve every single day.

CF: What was the single biggest technology or business decision that drove your company’s growth in 2019? How did it do so?

PN: The biggest decision wasn’t technology. It was mindset. It was a shift from thinking I could just hire people to do my work to just doing what everyone else hates to do.

I follow a simple formula: (PxE)+RRR/Focus. This means the following: planning, executing, review, rinse, repeat, all while staying laser-focused at all time.

CF: If you could go back to one technological point in time, what would it be and why? 

PN: Around 2010, I wasn’t doing marketing consistently; I wasn’t investing in myself. Since the fourth quarter of 2017 to today, I have never stopped marketing, I have never stopped improving myself. I was able to achieve a lot in three years. If I only had this mindset back in 2010, today I would be singing a different song.

CF: If applicable, how does your experience as a racial minority change your approach to doing business?

PN: I have never thought of my background or ethnicity to be a problem for me to move forward. Don’t get me wrong; maybe it has prevented me from getting more deals, but I’ve never …

Company Name: Iuvo Technologies
Company MSP 501 Rank: 401
President & CEO: Byron Beilman
Headquartered: Westford, MA
Primary Services:

• IT infrastructure
• Networking
• IT operations
• IT support
• Business continuity

Twitter: @iuvotech

M&A has impacted Iuvo Technologies more than COVID-19 impacted the MSP.

That’s according to Bryon Beilman, president and CEO of the Massachusetts-based company. The MSP has witnessed a significant amount of M&A on the customer side recently. Beilman said his team pursues a customer profile that often appeals to buyers. And for Beilman and Iuvo, this is an opportunity to prove themselves once again.

The company landed on the MSP 501 list this year. That makes two consecutive appearances for Iuvo. The company also earned a spot in this year’s Channel Partners Excellence in Digital Services Awards

Beilman spoke to Channel Futures about the company, its latest initiatives, M&A and his perspective on the MSP channel.

Channel Futures: What is one thing you wish vendors would do that they don’t?

Iuvo Technologies’ Bryon Beilman

Bryon Beilman: Vendor partnerships are interesting. We make sure we only partner with the products and vendors we believe in. It is extremely important to us that we only promote products that meet a certain standard and are best for our client businesses. Having had many vendor relationships over the years, there is certainly one thing that stands out that I would love to see get more attention. I would love if vendors would do more for their partners than simply provide products to sell.

We have based our business model on seeking out functional two-way partnerships with our clients, and I would love to see the same attention given to vendor relationships for committed MSPs. Instead of sticking to the basics – providing products to sell – provide ample marketing and sales resources, campaigns and ways to integrate our services with their product to maximize the value for MSPs and the clients we serve. Making it easier for us to educate, promote, highlight value and engage our clients on vendor products would save us a lot of time and allow us to meet vendor goals while still having time to provide stellar services to our clients.

CF: What new opportunities and challenges came with the global COVID-19 pandemic?

BB: The effects of the COVID-19 pandemic have been far-reaching. We felt so fortunate to be in the right business at the right time. It was rewarding to see just how many of our clients were already set up to succeed in a remote working model because of the work we have done for them over the years. Though we knew they would be OK, they were not completely ready yet because a lot of our clients simply were not used to working 100% remotely. Hearing the positive remarks about how seamlessly they were able to make the transition and maintain productivity after they were thrust into that model due to the pandemic was also extremely rewarding.

Out of the pandemic came several opportunities for us as well. We were able to quickly put together content and webinars to help those companies or individuals struggling to manage their new realities. While a lot of companies as entities were prepared, many individuals were not. We were able to guide many through the process of converting space in their homes to an “office,” how to use unified communications platforms and other tips and tricks that helped them ease into a work from anywhere model while still being efficient and productive. We also found many businesses had to throw solutions together to make their transition happen quickly. This introduced a lot of technical debt. We worked with companies to find the best long-term solutions, wrote policies and assisted with overhaul and reduced their technical debt, saving them …

Company Name: Iuvo Technologies
Company MSP 501 Rank: 401
President & CEO: Byron Beilman
Headquartered: Westford, MA
Primary Services:

• IT infrastructure
• Networking
• IT operations
• IT support
• Business continuity

Twitter: @iuvotech

M&A has impacted Iuvo Technologies more than COVID-19 impacted the MSP.

That’s according to Bryon Beilman, president and CEO of the Massachusetts-based company. The MSP has witnessed a significant amount of M&A on the customer side recently. Beilman said his team pursues a customer profile that often appeals to buyers. And for Beilman and Iuvo, this is an opportunity to prove themselves once again.

The company landed on the MSP 501 list this year. That makes two consecutive appearances for Iuvo. The company also earned a spot in this year’s Channel Partners Excellence in Digital Services Awards

Beilman spoke to Channel Futures about the company, its latest initiatives, M&A and his perspective on the MSP channel.

Channel Futures: What is one thing you wish vendors would do that they don’t?

Iuvo Technologies’ Bryon Beilman

Bryon Beilman: Vendor partnerships are interesting. We make sure we only partner with the products and vendors we believe in. It is extremely important to us that we only promote products that meet a certain standard and are best for our client businesses. Having had many vendor relationships over the years, there is certainly one thing that stands out that I would love to see get more attention. I would love if vendors would do more for their partners than simply provide products to sell.

We have based our business model on seeking out functional two-way partnerships with our clients, and I would love to see the same attention given to vendor relationships for committed MSPs. Instead of sticking to the basics – providing products to sell – provide ample marketing and sales resources, campaigns and ways to integrate our services with their product to maximize the value for MSPs and the clients we serve. Making it easier for us to educate, promote, highlight value and engage our clients on vendor products would save us a lot of time and allow us to meet vendor goals while still having time to provide stellar services to our clients.

CF: What new opportunities and challenges came with the global COVID-19 pandemic?

BB: The effects of the COVID-19 pandemic have been far-reaching. We felt so fortunate to be in the right business at the right time. It was rewarding to see just how many of our clients were already set up to succeed in a remote working model because of the work we have done for them over the years. Though we knew they would be OK, they were not completely ready yet because a lot of our clients simply were not used to working 100% remotely. Hearing the positive remarks about how seamlessly they were able to make the transition and maintain productivity after they were thrust into that model due to the pandemic was also extremely rewarding.

Out of the pandemic came several opportunities for us as well. We were able to quickly put together content and webinars to help those companies or individuals struggling to manage their new realities. While a lot of companies as entities were prepared, many individuals were not. We were able to guide many through the process of converting space in their homes to an “office,” how to use unified communications platforms and other tips and tricks that helped them ease into a work from anywhere model while still being efficient and productive. We also found many businesses had to throw solutions together to make their transition happen quickly. This introduced a lot of technical debt. We worked with companies to find the best long-term solutions, wrote policies and assisted with overhaul and reduced their technical debt, saving them …

Company Name: Iuvo Technologies
Company MSP 501 Rank: 401
President & CEO: Byron Beilman
Headquartered: Westford, MA
Primary Services:

• IT infrastructure
• Networking
• IT operations
• IT support
• Business continuity

Twitter: @iuvotech

M&A has impacted Iuvo Technologies more than COVID-19 impacted the MSP.

That’s according to Bryon Beilman, president and CEO of the Massachusetts-based company. The MSP has witnessed a significant amount of M&A on the customer side recently. Beilman said his team pursues a customer profile that often appeals to buyers. And for Beilman and Iuvo, this is an opportunity to prove themselves once again.

The company landed on the MSP 501 list this year. That makes two consecutive appearances for Iuvo. The company also earned a spot in this year’s Channel Partners Excellence in Digital Services Awards

Beilman spoke to Channel Futures about the company, its latest initiatives, M&A and his perspective on the MSP channel.

Channel Futures: What is one thing you wish vendors would do that they don’t?

Iuvo Technologies’ Bryon Beilman

Bryon Beilman: Vendor partnerships are interesting. We make sure we only partner with the products and vendors we believe in. It is extremely important to us that we only promote products that meet a certain standard and are best for our client businesses. Having had many vendor relationships over the years, there is certainly one thing that stands out that I would love to see get more attention. I would love if vendors would do more for their partners than simply provide products to sell.

We have based our business model on seeking out functional two-way partnerships with our clients, and I would love to see the same attention given to vendor relationships for committed MSPs. Instead of sticking to the basics – providing products to sell – provide ample marketing and sales resources, campaigns and ways to integrate our services with their product to maximize the value for MSPs and the clients we serve. Making it easier for us to educate, promote, highlight value and engage our clients on vendor products would save us a lot of time and allow us to meet vendor goals while still having time to provide stellar services to our clients.

CF: What new opportunities and challenges came with the global COVID-19 pandemic?

BB: The effects of the COVID-19 pandemic have been far-reaching. We felt so fortunate to be in the right business at the right time. It was rewarding to see just how many of our clients were already set up to succeed in a remote working model because of the work we have done for them over the years. Though we knew they would be OK, they were not completely ready yet because a lot of our clients simply were not used to working 100% remotely. Hearing the positive remarks about how seamlessly they were able to make the transition and maintain productivity after they were thrust into that model due to the pandemic was also extremely rewarding.

Out of the pandemic came several opportunities for us as well. We were able to quickly put together content and webinars to help those companies or individuals struggling to manage their new realities. While a lot of companies as entities were prepared, many individuals were not. We were able to guide many through the process of converting space in their homes to an “office,” how to use unified communications platforms and other tips and tricks that helped them ease into a work from anywhere model while still being efficient and productive. We also found many businesses had to throw solutions together to make their transition happen quickly. This introduced a lot of technical debt. We worked with companies to find the best long-term solutions, wrote policies and assisted with overhaul and reduced their technical debt, saving them …

Company Name: Iuvo Technologies
Company MSP 501 Rank: 401
President & CEO: Byron Beilman
Headquartered: Westford, MA
Primary Services:

• IT infrastructure
• Networking
• IT operations
• IT support
• Business continuity

Twitter: @iuvotech

M&A has impacted Iuvo Technologies more than COVID-19 impacted the MSP.

That’s according to Bryon Beilman, president and CEO of the Massachusetts-based company. The MSP has witnessed a significant amount of M&A on the customer side recently. Beilman said his team pursues a customer profile that often appeals to buyers. And for Beilman and Iuvo, this is an opportunity to prove themselves once again.

The company landed on the MSP 501 list this year. That makes two consecutive appearances for Iuvo. The company also earned a spot in this year’s Channel Partners Excellence in Digital Services Awards

Beilman spoke to Channel Futures about the company, its latest initiatives, M&A and his perspective on the MSP channel.

Channel Futures: What is one thing you wish vendors would do that they don’t?

Iuvo Technologies’ Bryon Beilman

Bryon Beilman: Vendor partnerships are interesting. We make sure we only partner with the products and vendors we believe in. It is extremely important to us that we only promote products that meet a certain standard and are best for our client businesses. Having had many vendor relationships over the years, there is certainly one thing that stands out that I would love to see get more attention. I would love if vendors would do more for their partners than simply provide products to sell.

We have based our business model on seeking out functional two-way partnerships with our clients, and I would love to see the same attention given to vendor relationships for committed MSPs. Instead of sticking to the basics – providing products to sell – provide ample marketing and sales resources, campaigns and ways to integrate our services with their product to maximize the value for MSPs and the clients we serve. Making it easier for us to educate, promote, highlight value and engage our clients on vendor products would save us a lot of time and allow us to meet vendor goals while still having time to provide stellar services to our clients.

CF: What new opportunities and challenges came with the global COVID-19 pandemic?

BB: The effects of the COVID-19 pandemic have been far-reaching. We felt so fortunate to be in the right business at the right time. It was rewarding to see just how many of our clients were already set up to succeed in a remote working model because of the work we have done for them over the years. Though we knew they would be OK, they were not completely ready yet because a lot of our clients simply were not used to working 100% remotely. Hearing the positive remarks about how seamlessly they were able to make the transition and maintain productivity after they were thrust into that model due to the pandemic was also extremely rewarding.

Out of the pandemic came several opportunities for us as well. We were able to quickly put together content and webinars to help those companies or individuals struggling to manage their new realities. While a lot of companies as entities were prepared, many individuals were not. We were able to guide many through the process of converting space in their homes to an “office,” how to use unified communications platforms and other tips and tricks that helped them ease into a work from anywhere model while still being efficient and productive. We also found many businesses had to throw solutions together to make their transition happen quickly. This introduced a lot of technical debt. We worked with companies to find the best long-term solutions, wrote policies and assisted with overhaul and reduced their technical debt, saving them …

Company Name: Iuvo Technologies
Company MSP 501 Rank: 401
President & CEO: Byron Beilman
Headquartered: Westford, MA
Primary Services:

• IT infrastructure
• Networking
• IT operations
• IT support
• Business continuity

Twitter: @iuvotech

M&A has impacted Iuvo Technologies more than COVID-19 impacted the MSP.

That’s according to Bryon Beilman, president and CEO of the Massachusetts-based company. The MSP has witnessed a significant amount of M&A on the customer side recently. Beilman said his team pursues a customer profile that often appeals to buyers. And for Beilman and Iuvo, this is an opportunity to prove themselves once again.

The company landed on the MSP 501 list this year. That makes two consecutive appearances for Iuvo. The company also earned a spot in this year’s Channel Partners Excellence in Digital Services Awards

Beilman spoke to Channel Futures about the company, its latest initiatives, M&A and his perspective on the MSP channel.

Channel Futures: What is one thing you wish vendors would do that they don’t?

Iuvo Technologies’ Bryon Beilman

Bryon Beilman: Vendor partnerships are interesting. We make sure we only partner with the products and vendors we believe in. It is extremely important to us that we only promote products that meet a certain standard and are best for our client businesses. Having had many vendor relationships over the years, there is certainly one thing that stands out that I would love to see get more attention. I would love if vendors would do more for their partners than simply provide products to sell.

We have based our business model on seeking out functional two-way partnerships with our clients, and I would love to see the same attention given to vendor relationships for committed MSPs. Instead of sticking to the basics – providing products to sell – provide ample marketing and sales resources, campaigns and ways to integrate our services with their product to maximize the value for MSPs and the clients we serve. Making it easier for us to educate, promote, highlight value and engage our clients on vendor products would save us a lot of time and allow us to meet vendor goals while still having time to provide stellar services to our clients.

CF: What new opportunities and challenges came with the global COVID-19 pandemic?

BB: The effects of the COVID-19 pandemic have been far-reaching. We felt so fortunate to be in the right business at the right time. It was rewarding to see just how many of our clients were already set up to succeed in a remote working model because of the work we have done for them over the years. Though we knew they would be OK, they were not completely ready yet because a lot of our clients simply were not used to working 100% remotely. Hearing the positive remarks about how seamlessly they were able to make the transition and maintain productivity after they were thrust into that model due to the pandemic was also extremely rewarding.

Out of the pandemic came several opportunities for us as well. We were able to quickly put together content and webinars to help those companies or individuals struggling to manage their new realities. While a lot of companies as entities were prepared, many individuals were not. We were able to guide many through the process of converting space in their homes to an “office,” how to use unified communications platforms and other tips and tricks that helped them ease into a work from anywhere model while still being efficient and productive. We also found many businesses had to throw solutions together to make their transition happen quickly. This introduced a lot of technical debt. We worked with companies to find the best long-term solutions, wrote policies and assisted with overhaul and reduced their technical debt, saving them …