Category Archives for "Managed Services News"

Nov 12

Cisco’s Duo Security: Shift to Remote Work Forces Companies to Rethink Security

By | Managed Services News

The security missteps exposed by the pandemic pave the way for a more secure remote access going forward.

The rush to support remote workers during the ongoing pandemic caught most organizations off guard. Now the remote workforce is the new normal.

Going forward, many businesses expect to support a bigger remote workforce into the future. As a result, companies are rethinking security and weighing the balance between employee convenience and securing the corporate jewels.

The new “2020 Duo Trusted Access Report: Ensuring Secure Access Amid a Major Shift to Remote Work” examines how companies are supporting remote work and what makes a solid and secure remote strategy.

Duo Security's Dave Lewis

Duo Security’s Dave Lewis

“As the pandemic began, the priority for many organizations was keeping the lights on and accepting risk in order to accomplish this end,” said Dave Lewis, global advisory CISO at Duo Security at Cisco. “Attention has now turned toward lessening risk by implementing a more mature and modern security approach that accounts for a traditional corporate perimeter that has been completely upended.”

The research, conducted by Duo’s data science team, analyzed data from more than 26 million devices, more than 500,000 unique applications and about 700 million monthly authentications. This spanned the vendor’s customer base in North America, Western Europe and Asia Pacific. The team look at users and who has permission to access that user’s information; which devices are used to access applications; and which applications users are accessing.

Top Trends

Here are the top 10 trends.

  • There’s a 60% swell in daily authentication from outside the physical office, using VPNs and remote desktop protocol (RDP). Researchers looked at the top five industries that engaged in remote access. The change in daily authentication to remote devices was led by education (78%), financial services (73%), telecom (59%), health care (48%) and technology (36%).
  • Cloud use surges. The average number of daily authentications to cloud apps increased by 40% from June 2019 to June 2020. The European Union had the largest spike, while the U.K. saw the smallest.
  • iOS devices are about four times more likely to get an update within 30 days of a security update or patch compared to Android devices.
  • Duo Push is the most used authentication method, accounting for 69% of all authentications.
  • The percentage of organizations that enforce policies to disallow SMS as an authentication method increased by 85% year over year. In 2016, NIST guidelines stated that SMS-based authentication methods were not secure. This was due to the fact that a phone may not always be in possession of the phone number. Additionally, hackers can intercept SMS messages and keep them from getting to the intended phone.
  • More than 80% of active customer devices have biometrics enabled, and total devices with biometrics rose 64%.
  • Roughly 70% of Duo customers who implement location-based policies restrict access from China or Russia.
  • Authentication failures due to out-of-date devices increased 91% during the first three weeks of March. Researchers attribute the astronomical jump to the use of personal devices by remote workers.
  • Windows 7 use dropped to its lowest level yet. Only 10% of Windows devices are still on the outdated OS.

Dealing with the New Normal

“When we look back at the massive global shift to a remote workforce, it comes into sharp focus that this will be a way the workforce will be doing business for years to come. The need to dispense with old security thinking is apparent. Zero trust, multifactor authentication, biometrics and passwordless are components of the path to a new bliss. It is of paramount importance to address the security of the workload in data centers and in the cloud as well. We are resilient, and security can act as an enabler for the way forward,” said Lewis.

In October, Cisco published two global research studies that looked at the challenges and opportunities related to the transition to a secure and productive remote workforce. The two reports are the Future of Secure Remote Work Report and the second annual Cisco 2020 Consumer Privacy Survey.

Nov 12

Data Access, Analytics Firm Starburst Unveils First Partner Program

By | Managed Services News

Starburst Orbit includes multiple options for engaging with Starburst and its customers.

Starburst, the data access and analytics provider, has rolled out its first partner program for consulting partners, technology partners and resellers.

Starburst Orbit is a flexible membership program that gives partners multiple options to engage with the company and its customers. Partners can both add and extract value from Starburst Enterprise for Presto, a distributed data query engine.

Partners Critical to Customer Success

Harrison Johnson is head of partnerships at Starburst. He said Starburst has focused on building its partner community since early 2019.

“But this is the first partner program,” he said. “And it was designed to create a robust ecosystem to help companies make better decisions faster on all data. We’re excited to kick it off as we see our partner ecosystem as critical to making our customers successful.”

Starburst Orbit allows partners to help companies unlock the potential of all of their data regardless of its location. Customers can then make more comprehensive decisions that will impact revenue, customer engagement and overall strategy.

Starburst's Harrison Johnson

Starburst’s Harrison Johnson

“The addition of the program will help provide clear direction on how to partner with Starburst,” Harrison said. “It makes our intentions clear that building an ecosystem-centric business is our top priority.”

In addition to commercial incentives, the program offers marketing, technical enablement and product collaboration.

Starburst’s software touches a lot of IT and business operations solutions, Johnson said. Those include cloud and on-premises systems, data sources, data analysis tools and data consumers like data analysts, engineers, scientists and others.

About 30% of Starburst’s customer engagements are via partners, either as a referral or resale deal, Johnson said.

“The goal with Starburst Orbit is to boost that to 50% or more within two years, hopefully by the end of next year,” he said. “Ultimately, we want to push partner involvement to well over 50% of our active opportunities and customer engagements.”

Partner Feedback

Starburst collected feedback from many founding Orbit partners, Johnson said.

“We also sought guidance from several of the other major players in our space to try and build on their lessons learned to our initial launch,” he said.

The goal is to provide a simple program that makes it easy for partners to work with the Starburst team and their customers. Starburst has experienced “tremendous” growth with its SQL-based analytics acceleration engine, Johnson said.

“As organizations look to transform and develop a modern culture of data, Slalom is focused on helping them achieve new levels of velocity and become insights-driven businesses,” said Greg Taylor, Southwest regional delivery team director at Slalom. “With Starburst, Slalom is rapidly helping our clients scale their data fabric through a single source of access for analytics across the enterprise.”

Nov 12

MSP 501 Profile: Iuvo Technologies Tackles Customer M&A Amid COVID-19

By | Managed Services News

The MSP/consultant fine-tuned its sales pipeline in 2020.

Company Name: Iuvo Technologies
Company MSP 501 Rank: 401
President & CEO: Byron Beilman
Headquartered: Westford, MA
Primary Services:

  • IT infrastructure
  • Networking
  • IT operations
  • IT support
  • Business continuity

Twitter: @iuvotech

M&A has impacted Iuvo Technologies more than COVID-19 impacted the MSP.

That’s according to Bryon Beilman, president and CEO of the Massachusetts-based company. The MSP has witnessed a significant amount of M&A on the customer side recently. Beilman said his team pursues a customer profile that often appeals to buyers. And for Beilman and Iuvo, this is an opportunity to prove themselves once again.

The company landed on the MSP 501 list this year. That makes two consecutive appearances for Iuvo. The company also earned a spot in this year’s Channel Partners Excellence in Digital Services Awards

Beilman spoke to Channel Futures about the company, its latest initiatives, M&A and his perspective on the MSP channel.

Channel Futures: What is one thing you wish vendors would do that they don’t?

Beilman, Bryon_Iuvo

Iuvo Technologies’ Bryon Beilman

Bryon Beilman: Vendor partnerships are interesting. We make sure we only partner with the products and vendors we believe in. It is extremely important to us that we only promote products that meet a certain standard and are best for our client businesses. Having had many vendor relationships over the years, there is certainly one thing that stands out that I would love to see get more attention. I would love if vendors would do more for their partners than simply provide products to sell.

We have based our business model on seeking out functional two-way partnerships with our clients, and I would love to see the same attention given to vendor relationships for committed MSPs. Instead of sticking to the basics – providing products to sell – provide ample marketing and sales resources, campaigns and ways to integrate our services with their product to maximize the value for MSPs and the clients we serve. Making it easier for us to educate, promote, highlight value and engage our clients on vendor products would save us a lot of time and allow us to meet vendor goals while still having time to provide stellar services to our clients.

CF: What new opportunities and challenges came with the global COVID-19 pandemic?

BB: The effects of the COVID-19 pandemic have been far-reaching. We felt so fortunate to be in the right business at the right time. It was rewarding to see just how many of our clients were already set up to succeed in a remote working model because of the work we have done for them over the years. Though we knew they would be OK, they were not completely ready yet because a lot of our clients simply were not used to working 100% remotely. Hearing the positive remarks about how seamlessly they were able to make the transition and maintain productivity after they were thrust into that model due to the pandemic was also extremely rewarding.

Out of the pandemic came several opportunities for us as well. We were able to quickly put together content and webinars to help those companies or individuals struggling to manage their new realities. While a lot of companies as entities were prepared, many individuals were not. We were able to guide many through the process of converting space in their homes to an “office,” how to use unified communications platforms and other tips and tricks that helped them ease into a work from anywhere model while still being efficient and productive. We also found many businesses had to throw solutions together to make their transition happen quickly. This introduced a lot of technical debt. We worked with companies to find the best long-term solutions, wrote policies and assisted with overhaul and reduced their technical debt, saving them …

Nov 12

MSP 501 Profile: Iuvo Technologies Tackles Customer M&A Amid COVID-19

By | Managed Services News

The MSP/consultant fine-tuned its sales pipeline in 2020.

Company Name: Iuvo Technologies
Company MSP 501 Rank: 401
President & CEO: Byron Beilman
Headquartered: Westford, MA
Primary Services:

  • IT infrastructure
  • Networking
  • IT operations
  • IT support
  • Business continuity

Twitter: @iuvotech

M&A has impacted Iuvo Technologies more than COVID-19 impacted the MSP.

That’s according to Bryon Beilman, president and CEO of the Massachusetts-based company. The MSP has witnessed a significant amount of M&A on the customer side recently. Beilman said his team pursues a customer profile that often appeals to buyers. And for Beilman and Iuvo, this is an opportunity to prove themselves once again.

The company landed on the MSP 501 list this year. That makes two consecutive appearances for Iuvo. The company also earned a spot in this year’s Channel Partners Excellence in Digital Services Awards

Beilman spoke to Channel Futures about the company, its latest initiatives, M&A and his perspective on the MSP channel.

Channel Futures: What is one thing you wish vendors would do that they don’t?

Beilman, Bryon_Iuvo

Iuvo Technologies’ Bryon Beilman

Bryon Beilman: Vendor partnerships are interesting. We make sure we only partner with the products and vendors we believe in. It is extremely important to us that we only promote products that meet a certain standard and are best for our client businesses. Having had many vendor relationships over the years, there is certainly one thing that stands out that I would love to see get more attention. I would love if vendors would do more for their partners than simply provide products to sell.

We have based our business model on seeking out functional two-way partnerships with our clients, and I would love to see the same attention given to vendor relationships for committed MSPs. Instead of sticking to the basics – providing products to sell – provide ample marketing and sales resources, campaigns and ways to integrate our services with their product to maximize the value for MSPs and the clients we serve. Making it easier for us to educate, promote, highlight value and engage our clients on vendor products would save us a lot of time and allow us to meet vendor goals while still having time to provide stellar services to our clients.

CF: What new opportunities and challenges came with the global COVID-19 pandemic?

BB: The effects of the COVID-19 pandemic have been far-reaching. We felt so fortunate to be in the right business at the right time. It was rewarding to see just how many of our clients were already set up to succeed in a remote working model because of the work we have done for them over the years. Though we knew they would be OK, they were not completely ready yet because a lot of our clients simply were not used to working 100% remotely. Hearing the positive remarks about how seamlessly they were able to make the transition and maintain productivity after they were thrust into that model due to the pandemic was also extremely rewarding.

Out of the pandemic came several opportunities for us as well. We were able to quickly put together content and webinars to help those companies or individuals struggling to manage their new realities. While a lot of companies as entities were prepared, many individuals were not. We were able to guide many through the process of converting space in their homes to an “office,” how to use unified communications platforms and other tips and tricks that helped them ease into a work from anywhere model while still being efficient and productive. We also found many businesses had to throw solutions together to make their transition happen quickly. This introduced a lot of technical debt. We worked with companies to find the best long-term solutions, wrote policies and assisted with overhaul and reduced their technical debt, saving them …

Nov 12

MSP 501 Profile: Iuvo Technologies Tackles Customer M&A Amid COVID-19

By | Managed Services News

The MSP/consultant fine-tuned its sales pipeline in 2020.

Company Name: Iuvo Technologies
Company MSP 501 Rank: 401
President & CEO: Byron Beilman
Headquartered: Westford, MA
Primary Services:

  • IT infrastructure
  • Networking
  • IT operations
  • IT support
  • Business continuity

Twitter: @iuvotech

M&A has impacted Iuvo Technologies more than COVID-19 impacted the MSP.

That’s according to Bryon Beilman, president and CEO of the Massachusetts-based company. The MSP has witnessed a significant amount of M&A on the customer side recently. Beilman said his team pursues a customer profile that often appeals to buyers. And for Beilman and Iuvo, this is an opportunity to prove themselves once again.

The company landed on the MSP 501 list this year. That makes two consecutive appearances for Iuvo. The company also earned a spot in this year’s Channel Partners Excellence in Digital Services Awards

Beilman spoke to Channel Futures about the company, its latest initiatives, M&A and his perspective on the MSP channel.

Channel Futures: What is one thing you wish vendors would do that they don’t?

Beilman, Bryon_Iuvo

Iuvo Technologies’ Bryon Beilman

Bryon Beilman: Vendor partnerships are interesting. We make sure we only partner with the products and vendors we believe in. It is extremely important to us that we only promote products that meet a certain standard and are best for our client businesses. Having had many vendor relationships over the years, there is certainly one thing that stands out that I would love to see get more attention. I would love if vendors would do more for their partners than simply provide products to sell.

We have based our business model on seeking out functional two-way partnerships with our clients, and I would love to see the same attention given to vendor relationships for committed MSPs. Instead of sticking to the basics – providing products to sell – provide ample marketing and sales resources, campaigns and ways to integrate our services with their product to maximize the value for MSPs and the clients we serve. Making it easier for us to educate, promote, highlight value and engage our clients on vendor products would save us a lot of time and allow us to meet vendor goals while still having time to provide stellar services to our clients.

CF: What new opportunities and challenges came with the global COVID-19 pandemic?

BB: The effects of the COVID-19 pandemic have been far-reaching. We felt so fortunate to be in the right business at the right time. It was rewarding to see just how many of our clients were already set up to succeed in a remote working model because of the work we have done for them over the years. Though we knew they would be OK, they were not completely ready yet because a lot of our clients simply were not used to working 100% remotely. Hearing the positive remarks about how seamlessly they were able to make the transition and maintain productivity after they were thrust into that model due to the pandemic was also extremely rewarding.

Out of the pandemic came several opportunities for us as well. We were able to quickly put together content and webinars to help those companies or individuals struggling to manage their new realities. While a lot of companies as entities were prepared, many individuals were not. We were able to guide many through the process of converting space in their homes to an “office,” how to use unified communications platforms and other tips and tricks that helped them ease into a work from anywhere model while still being efficient and productive. We also found many businesses had to throw solutions together to make their transition happen quickly. This introduced a lot of technical debt. We worked with companies to find the best long-term solutions, wrote policies and assisted with overhaul and reduced their technical debt, saving them …

Nov 12

MSP 501 Profile: Iuvo Technologies Tackles Customer M&A Amid COVID-19

By | Managed Services News

The MSP/consultant fine-tuned its sales pipeline in 2020.

Company Name: Iuvo Technologies
Company MSP 501 Rank: 401
President & CEO: Byron Beilman
Headquartered: Westford, MA
Primary Services:

  • IT infrastructure
  • Networking
  • IT operations
  • IT support
  • Business continuity

Twitter: @iuvotech

M&A has impacted Iuvo Technologies more than COVID-19 impacted the MSP.

That’s according to Bryon Beilman, president and CEO of the Massachusetts-based company. The MSP has witnessed a significant amount of M&A on the customer side recently. Beilman said his team pursues a customer profile that often appeals to buyers. And for Beilman and Iuvo, this is an opportunity to prove themselves once again.

The company landed on the MSP 501 list this year. That makes two consecutive appearances for Iuvo. The company also earned a spot in this year’s Channel Partners Excellence in Digital Services Awards

Beilman spoke to Channel Futures about the company, its latest initiatives, M&A and his perspective on the MSP channel.

Channel Futures: What is one thing you wish vendors would do that they don’t?

Beilman, Bryon_Iuvo

Iuvo Technologies’ Bryon Beilman

Bryon Beilman: Vendor partnerships are interesting. We make sure we only partner with the products and vendors we believe in. It is extremely important to us that we only promote products that meet a certain standard and are best for our client businesses. Having had many vendor relationships over the years, there is certainly one thing that stands out that I would love to see get more attention. I would love if vendors would do more for their partners than simply provide products to sell.

We have based our business model on seeking out functional two-way partnerships with our clients, and I would love to see the same attention given to vendor relationships for committed MSPs. Instead of sticking to the basics – providing products to sell – provide ample marketing and sales resources, campaigns and ways to integrate our services with their product to maximize the value for MSPs and the clients we serve. Making it easier for us to educate, promote, highlight value and engage our clients on vendor products would save us a lot of time and allow us to meet vendor goals while still having time to provide stellar services to our clients.

CF: What new opportunities and challenges came with the global COVID-19 pandemic?

BB: The effects of the COVID-19 pandemic have been far-reaching. We felt so fortunate to be in the right business at the right time. It was rewarding to see just how many of our clients were already set up to succeed in a remote working model because of the work we have done for them over the years. Though we knew they would be OK, they were not completely ready yet because a lot of our clients simply were not used to working 100% remotely. Hearing the positive remarks about how seamlessly they were able to make the transition and maintain productivity after they were thrust into that model due to the pandemic was also extremely rewarding.

Out of the pandemic came several opportunities for us as well. We were able to quickly put together content and webinars to help those companies or individuals struggling to manage their new realities. While a lot of companies as entities were prepared, many individuals were not. We were able to guide many through the process of converting space in their homes to an “office,” how to use unified communications platforms and other tips and tricks that helped them ease into a work from anywhere model while still being efficient and productive. We also found many businesses had to throw solutions together to make their transition happen quickly. This introduced a lot of technical debt. We worked with companies to find the best long-term solutions, wrote policies and assisted with overhaul and reduced their technical debt, saving them …

Nov 12

MSP 501 Profile: Iuvo Technologies Tackles Customer M&A Amid COVID-19

By | Managed Services News

The MSP/consultant fine-tuned its sales pipeline in 2020.

Company Name: Iuvo Technologies
Company MSP 501 Rank: 401
President & CEO: Byron Beilman
Headquartered: Westford, MA
Primary Services:

  • IT infrastructure
  • Networking
  • IT operations
  • IT support
  • Business continuity

Twitter: @iuvotech

M&A has impacted Iuvo Technologies more than COVID-19 impacted the MSP.

That’s according to Bryon Beilman, president and CEO of the Massachusetts-based company. The MSP has witnessed a significant amount of M&A on the customer side recently. Beilman said his team pursues a customer profile that often appeals to buyers. And for Beilman and Iuvo, this is an opportunity to prove themselves once again.

The company landed on the MSP 501 list this year. That makes two consecutive appearances for Iuvo. The company also earned a spot in this year’s Channel Partners Excellence in Digital Services Awards

Beilman spoke to Channel Futures about the company, its latest initiatives, M&A and his perspective on the MSP channel.

Channel Futures: What is one thing you wish vendors would do that they don’t?

Beilman, Bryon_Iuvo

Iuvo Technologies’ Bryon Beilman

Bryon Beilman: Vendor partnerships are interesting. We make sure we only partner with the products and vendors we believe in. It is extremely important to us that we only promote products that meet a certain standard and are best for our client businesses. Having had many vendor relationships over the years, there is certainly one thing that stands out that I would love to see get more attention. I would love if vendors would do more for their partners than simply provide products to sell.

We have based our business model on seeking out functional two-way partnerships with our clients, and I would love to see the same attention given to vendor relationships for committed MSPs. Instead of sticking to the basics – providing products to sell – provide ample marketing and sales resources, campaigns and ways to integrate our services with their product to maximize the value for MSPs and the clients we serve. Making it easier for us to educate, promote, highlight value and engage our clients on vendor products would save us a lot of time and allow us to meet vendor goals while still having time to provide stellar services to our clients.

CF: What new opportunities and challenges came with the global COVID-19 pandemic?

BB: The effects of the COVID-19 pandemic have been far-reaching. We felt so fortunate to be in the right business at the right time. It was rewarding to see just how many of our clients were already set up to succeed in a remote working model because of the work we have done for them over the years. Though we knew they would be OK, they were not completely ready yet because a lot of our clients simply were not used to working 100% remotely. Hearing the positive remarks about how seamlessly they were able to make the transition and maintain productivity after they were thrust into that model due to the pandemic was also extremely rewarding.

Out of the pandemic came several opportunities for us as well. We were able to quickly put together content and webinars to help those companies or individuals struggling to manage their new realities. While a lot of companies as entities were prepared, many individuals were not. We were able to guide many through the process of converting space in their homes to an “office,” how to use unified communications platforms and other tips and tricks that helped them ease into a work from anywhere model while still being efficient and productive. We also found many businesses had to throw solutions together to make their transition happen quickly. This introduced a lot of technical debt. We worked with companies to find the best long-term solutions, wrote policies and assisted with overhaul and reduced their technical debt, saving them …

Nov 12

MSP 501 Profile: Iuvo Technologies Tackles Customer M&A Amid COVID-19

By | Managed Services News

The MSP/consultant fine-tuned its sales pipeline in 2020.

Company Name: Iuvo Technologies
Company MSP 501 Rank: 401
President & CEO: Byron Beilman
Headquartered: Westford, MA
Primary Services:

  • IT infrastructure
  • Networking
  • IT operations
  • IT support
  • Business continuity

Twitter: @iuvotech

M&A has impacted Iuvo Technologies more than COVID-19 impacted the MSP.

That’s according to Bryon Beilman, president and CEO of the Massachusetts-based company. The MSP has witnessed a significant amount of M&A on the customer side recently. Beilman said his team pursues a customer profile that often appeals to buyers. And for Beilman and Iuvo, this is an opportunity to prove themselves once again.

The company landed on the MSP 501 list this year. That makes two consecutive appearances for Iuvo. The company also earned a spot in this year’s Channel Partners Excellence in Digital Services Awards

Beilman spoke to Channel Futures about the company, its latest initiatives, M&A and his perspective on the MSP channel.

Channel Futures: What is one thing you wish vendors would do that they don’t?

Beilman, Bryon_Iuvo

Iuvo Technologies’ Bryon Beilman

Bryon Beilman: Vendor partnerships are interesting. We make sure we only partner with the products and vendors we believe in. It is extremely important to us that we only promote products that meet a certain standard and are best for our client businesses. Having had many vendor relationships over the years, there is certainly one thing that stands out that I would love to see get more attention. I would love if vendors would do more for their partners than simply provide products to sell.

We have based our business model on seeking out functional two-way partnerships with our clients, and I would love to see the same attention given to vendor relationships for committed MSPs. Instead of sticking to the basics – providing products to sell – provide ample marketing and sales resources, campaigns and ways to integrate our services with their product to maximize the value for MSPs and the clients we serve. Making it easier for us to educate, promote, highlight value and engage our clients on vendor products would save us a lot of time and allow us to meet vendor goals while still having time to provide stellar services to our clients.

CF: What new opportunities and challenges came with the global COVID-19 pandemic?

BB: The effects of the COVID-19 pandemic have been far-reaching. We felt so fortunate to be in the right business at the right time. It was rewarding to see just how many of our clients were already set up to succeed in a remote working model because of the work we have done for them over the years. Though we knew they would be OK, they were not completely ready yet because a lot of our clients simply were not used to working 100% remotely. Hearing the positive remarks about how seamlessly they were able to make the transition and maintain productivity after they were thrust into that model due to the pandemic was also extremely rewarding.

Out of the pandemic came several opportunities for us as well. We were able to quickly put together content and webinars to help those companies or individuals struggling to manage their new realities. While a lot of companies as entities were prepared, many individuals were not. We were able to guide many through the process of converting space in their homes to an “office,” how to use unified communications platforms and other tips and tricks that helped them ease into a work from anywhere model while still being efficient and productive. We also found many businesses had to throw solutions together to make their transition happen quickly. This introduced a lot of technical debt. We worked with companies to find the best long-term solutions, wrote policies and assisted with overhaul and reduced their technical debt, saving them …

Nov 12

MSP 501 Profile: Iuvo Technologies Tackles Customer M&A Amid COVID-19

By | Managed Services News

The MSP/consultant fine-tuned its sales pipeline in 2020.

Company Name: Iuvo Technologies
Company MSP 501 Rank: 401
President & CEO: Byron Beilman
Headquartered: Westford, MA
Primary Services:

  • IT infrastructure
  • Networking
  • IT operations
  • IT support
  • Business continuity

Twitter: @iuvotech

M&A has impacted Iuvo Technologies more than COVID-19 impacted the MSP.

That’s according to Bryon Beilman, president and CEO of the Massachusetts-based company. The MSP has witnessed a significant amount of M&A on the customer side recently. Beilman said his team pursues a customer profile that often appeals to buyers. And for Beilman and Iuvo, this is an opportunity to prove themselves once again.

The company landed on the MSP 501 list this year. That makes two consecutive appearances for Iuvo. The company also earned a spot in this year’s Channel Partners Excellence in Digital Services Awards

Beilman spoke to Channel Futures about the company, its latest initiatives, M&A and his perspective on the MSP channel.

Channel Futures: What is one thing you wish vendors would do that they don’t?

Beilman, Bryon_Iuvo

Iuvo Technologies’ Bryon Beilman

Bryon Beilman: Vendor partnerships are interesting. We make sure we only partner with the products and vendors we believe in. It is extremely important to us that we only promote products that meet a certain standard and are best for our client businesses. Having had many vendor relationships over the years, there is certainly one thing that stands out that I would love to see get more attention. I would love if vendors would do more for their partners than simply provide products to sell.

We have based our business model on seeking out functional two-way partnerships with our clients, and I would love to see the same attention given to vendor relationships for committed MSPs. Instead of sticking to the basics – providing products to sell – provide ample marketing and sales resources, campaigns and ways to integrate our services with their product to maximize the value for MSPs and the clients we serve. Making it easier for us to educate, promote, highlight value and engage our clients on vendor products would save us a lot of time and allow us to meet vendor goals while still having time to provide stellar services to our clients.

CF: What new opportunities and challenges came with the global COVID-19 pandemic?

BB: The effects of the COVID-19 pandemic have been far-reaching. We felt so fortunate to be in the right business at the right time. It was rewarding to see just how many of our clients were already set up to succeed in a remote working model because of the work we have done for them over the years. Though we knew they would be OK, they were not completely ready yet because a lot of our clients simply were not used to working 100% remotely. Hearing the positive remarks about how seamlessly they were able to make the transition and maintain productivity after they were thrust into that model due to the pandemic was also extremely rewarding.

Out of the pandemic came several opportunities for us as well. We were able to quickly put together content and webinars to help those companies or individuals struggling to manage their new realities. While a lot of companies as entities were prepared, many individuals were not. We were able to guide many through the process of converting space in their homes to an “office,” how to use unified communications platforms and other tips and tricks that helped them ease into a work from anywhere model while still being efficient and productive. We also found many businesses had to throw solutions together to make their transition happen quickly. This introduced a lot of technical debt. We worked with companies to find the best long-term solutions, wrote policies and assisted with overhaul and reduced their technical debt, saving them …

Nov 12

MSP 501 Profile: Iuvo Technologies Tackles Customer M&A Amid COVID-19

By | Managed Services News

The MSP/consultant fine-tuned its sales pipeline in 2020.

Company Name: Iuvo Technologies
Company MSP 501 Rank: 401
President & CEO: Byron Beilman
Headquartered: Westford, MA
Primary Services:

  • IT infrastructure
  • Networking
  • IT operations
  • IT support
  • Business continuity

Twitter: @iuvotech

M&A has impacted Iuvo Technologies more than COVID-19 impacted the MSP.

That’s according to Bryon Beilman, president and CEO of the Massachusetts-based company. The MSP has witnessed a significant amount of M&A on the customer side recently. Beilman said his team pursues a customer profile that often appeals to buyers. And for Beilman and Iuvo, this is an opportunity to prove themselves once again.

The company landed on the MSP 501 list this year. That makes two consecutive appearances for Iuvo. The company also earned a spot in this year’s Channel Partners Excellence in Digital Services Awards

Beilman spoke to Channel Futures about the company, its latest initiatives, M&A and his perspective on the MSP channel.

Channel Futures: What is one thing you wish vendors would do that they don’t?

Beilman, Bryon_Iuvo

Iuvo Technologies’ Bryon Beilman

Bryon Beilman: Vendor partnerships are interesting. We make sure we only partner with the products and vendors we believe in. It is extremely important to us that we only promote products that meet a certain standard and are best for our client businesses. Having had many vendor relationships over the years, there is certainly one thing that stands out that I would love to see get more attention. I would love if vendors would do more for their partners than simply provide products to sell.

We have based our business model on seeking out functional two-way partnerships with our clients, and I would love to see the same attention given to vendor relationships for committed MSPs. Instead of sticking to the basics – providing products to sell – provide ample marketing and sales resources, campaigns and ways to integrate our services with their product to maximize the value for MSPs and the clients we serve. Making it easier for us to educate, promote, highlight value and engage our clients on vendor products would save us a lot of time and allow us to meet vendor goals while still having time to provide stellar services to our clients.

CF: What new opportunities and challenges came with the global COVID-19 pandemic?

BB: The effects of the COVID-19 pandemic have been far-reaching. We felt so fortunate to be in the right business at the right time. It was rewarding to see just how many of our clients were already set up to succeed in a remote working model because of the work we have done for them over the years. Though we knew they would be OK, they were not completely ready yet because a lot of our clients simply were not used to working 100% remotely. Hearing the positive remarks about how seamlessly they were able to make the transition and maintain productivity after they were thrust into that model due to the pandemic was also extremely rewarding.

Out of the pandemic came several opportunities for us as well. We were able to quickly put together content and webinars to help those companies or individuals struggling to manage their new realities. While a lot of companies as entities were prepared, many individuals were not. We were able to guide many through the process of converting space in their homes to an “office,” how to use unified communications platforms and other tips and tricks that helped them ease into a work from anywhere model while still being efficient and productive. We also found many businesses had to throw solutions together to make their transition happen quickly. This introduced a lot of technical debt. We worked with companies to find the best long-term solutions, wrote policies and assisted with overhaul and reduced their technical debt, saving them …

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