The Definitive Guide To Onboarding: How Leading Managed Services Providers Deliver an Outstanding First Impression

In this definitive guide, onboarding experts from the managed services industry—including Liongard’s COO Vincent Tran and Director of Partner Success Kendrics Hawkins—share advice about how MSPs can:

• Develop a consistent onboarding process and a standardized approach to service.
• Deliver an excellent customer experience that builds loyalty and satisfaction.
• Leverage automation to perform discovery and update it continuously.
• Create detailed documentation, empowering everyone on the team to help customers.

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