Category Archives for "Managed Services News"

Aug 09

Top 7 Takeaways from CompTIA ChannelCon Online 2020

By | Managed Services News

The virtual conference touched on many important conversations and movements in the channel.

Friday marked the end of ChannelCon Online 2020, the virtual conference presented by CompTIA. The conference attracted more than 20,000 views during the three days it was live.

The “Future Focused” event covered a wide array of topics, from diversity and inclusion in tech, to maintaining (and growing) your sales pipeline in times of economic uncertainty, to a global perspective on what the future looks like for tech businesses after COVID-19.

Click through our slideshow above to view the top seven takeaways from ChannelCon Online 2020.

Aug 09

6 Tips for Managed Service Providers When Selecting an IT Infrastructure Monitoring Solution

By | Managed Services News

Flexibility is key to success for Service Providers that depend on monitoring to keep their clients’ businesses running like clockwork.

Flexibility is key to success for Service Providers that depend on monitoring to keep their clients’ businesses running like clockwork, even as their IT infrastructure evolves. As a forward-thinking MSP, you know you need a monitoring solution that can keep pace with the speed of business, one that is easy to deploy, works seamlessly in hybrid infrastructure environments, can scale automatically in line with growth, and extend monitoring to whatever is mission-critical for clients (commercial equipment, sensors, cameras, commercial freezers, business management applications, etc.).

Download this white paper for six tips that will help you select the right performance monitoring solution for your business.

Brought to you by: 

Aug 09

Fortinet OV Brochure

By | Managed Services News

Fortinet’s mission is to deliver the most innovative, highest-performing network security fabric to secure and simplify your IT infrastructure.

Learn more about what makes them a leading global provider of…

  • Network security and SD-WAN.
  • Authentication.
  • Public and private cloud security.
  • Endpoint security.
  • And more!

Brought to you by:

Fortinet program logo

Aug 07

SolarWinds: Channel Partners Could Benefit from Potential MSP Spinoff

By | Managed Services News

SolarWinds expects to hear from partners about this potential spinoff in the coming months.

SolarWinds channel partners are a top priority as the company considers a potential spinoff of its MSP business.

If the spinoff happens, the MSP business would be a separately traded public company. The standalone entity would provide IT service management to help MSPs deliver outsourced IT services to their SMB end customers.

SolarWinds would retain its core IT management business focused primarily on corporate IT organizations. The company doesn’t expect to complete the transaction before the end of March 2021.

Partner Benefit Important in Decision

Kevin Thompson is SolarWinds president and CEO. He said SolarWinds channel partners will play a key role in the decision.

SolarWinds' Kevin Thompson

SolarWinds’ Kevin Thompson

“The decision to consider the potential spinoff of SolarWinds MSP was driven first and foremost by what we believe would benefit our customers and partners the most, for both the core IT and MSP sides,” he said. “These businesses support markets that while similar in many ways, have reached different points in their growth curves. If this spinoff takes place, we believe it would give us the opportunity to put even more dedicated resources to work for both the traditional IT pro and the MSP in unique ways.” 

For the MSP in particular, SolarWinds sees that market as poised for a sizable jump. That’s “given the reality of where we are right now in terms of how businesses, SMBs in particular, work and use technology,” Thompson said.

“The SMB has never needed more support than they do now, and folks who would have never thought to outsource IT are now making that move,” he said. “Based on our view of the market, we believe the second wave of growth is going to come in pretty fast and we want to be sure we’re doing all we can to give MSPs the chance to take advantage of it. I can say that whether we make this move or not, our partner-first focus will remain our top priority.”

Partner Feedback Expected

SolarWinds has just started exploring a potential spinoff, Thompson said.

“For our partners, our continued commitment to delivering IT solutions that make their lives easier remains fully intact,” he said. “The way they work with us, buy from us and leverage our expertise isn’t going to change.”

SolarWinds expects to hear from partners about this potential spinoff in the coming months, Thompson said.

“We have built a massive community of technology professionals that include IT pros, MSPs and developers, and we’ll continue to look to them to help guide how we work and prioritize,” he said.

Omdia's Roy Illsley

Omdia’s Roy Illsley

Roy Illsley is chief analyst of IT and enterprise for Omdia. The spinoff could be a way to lessen the impact of AI for IT operations (AIOps) on SolarWinds, he said. AIOps involves the use of big data analytics, machine learning and other artificial-intelligence technologies to automate the identification and resolution of common IT issues.

“I do know SolarWinds and the market they operate in,” he said. “They tend to be found in SME organizations, and this sector also makes greater use of MSPs for the delivery of management. In my opinion, the on-premises infrastructure management market is one where the rise of AIOps is set to disrupt. It may take time to be a threat to the market SolarWinds plays in, but it is coming. The spinoff sounds like a way of separating the different revenue streams and mitigating the impact of the AIOps impact.”

Aug 07

Black Hat: Public Opinion Hacking Hits Fever Pitch

By | Managed Services News

More research on public opinion hacking is needed to inform policymakers.

If you’ve retweeted or shared a provocative meme or unconfirmed information about COVID-19, you could be enabling public opinion hacking.

Public opinion hacking has hit a fever pitch and should intensify even more leading up to the November general election.

This week’s virtual Black Hat USA 2020 conference featured a keynote on how information operations are working overtime to manipulate public opinion. Renee DiResta, research manager at Stanford Internet Observatory, heads up research in this area.

Jeff Moss, Black Hat founder and director, said there’s not enough research on public opinion hacking to inform policymakers and “tell us what to do about it.”

“This one social media company thinks they found the solution,” he said. “Another one thinks they’ll label fake news. And another thinks they’ll ignore fake news and let the wisdom of the crowd tag the news and fix it for us. Everybody has a different approach. And that’s exciting because we can test a lot of hypotheses. But we don’t actually have enough academic, rigorous work being done.”

DiResta said her group studies the abuse of current information technologies with a focus on social media.

Stanford Internet Observatory's Renee DiResta

Renee DiResta

“Information operations increasingly involve the full spectrum of overt to covert propaganda, mass media as well as social media, agent influence activities, and at times network penetration,” she said.

Information Operation Tactics

Misinformation is in the news a lot lately, particularly related to COVID-19, DiResta said. It’s information that’s inadvertently wrong and “people are sharing it because they want to inform their communities, she said.

Disinformation is deliberately misleading, she said. So the person who’s sharing it has the intent to influence and deceive.

“They know the information is wrong,” DiResta said. “They know that it’s misleading or maligned, or not coming from the source they’re claiming it comes from. But they’re sharing it anyway.”

Propaganda is information with an agenda, she said. The specifics of the agenda vary, but the intent is to persuade someone or distract them, or make them take an action or feel a certain way, she said.

And finally there are agents of influence, or people who work to influence an audience, DiResta said.

“And unbeknownst to that audience, they’re beholden to somebody else,” she said. “They’re operating in service to a powerful figure.”

Russia Is ‘Best in Class’

Russia, at the moment, is the “best in class” for information operations, DiResta said. The country has demonstrated not only full-spectrum propaganda, but far more sophisticated activities related to agents of influence, media manipulation and network infiltration, she said.

“Russia has been able to not only hack public opinion by working the social ecosystem, but hacking public opinion by hacking public officials and institutions, and using the information it obtains in information operations deployed on broadcast and social media,” she said.

Much of Russia’s efforts focus on getting unwilling participates to help spread their communications, DiResta said.

In terms of the general election, several tactics will accelerate in the next few months, she said. Those include hack-and-leak operations, possible voting machine hacking, the infiltration of groups and the amplification of narratives, she said.

“Even if not a single vote is changed, releasing the information claiming that you have successfully hacked a machine will cause havoc, DiResta said.

Ultimately the goal will be to undermine confidence in the legitimacy of the election, she said.

“When we talk about information operations, it’s important to note that these personas and their materials resonate because of underlying, existing societal divides,” DiResti said. “You can’t hack a social system if …

Aug 07

HPE-SAP Alliance Broadens with SAP HANA Enterprise Cloud, Customer Edition

By | Managed Services News

This new SAP offer launches in partnership with HPE GreenLake.

The HPE-SAP Alliance just expanded. SAP announced availability of SAP HANA Enterprise Cloud, customer edition, a turnkey solution. SAP partnered with HPE to deliver the offer.

HPE GreenLake cloud services for SAP HANA deliver SAP HANA Enterprise Cloud as a fully managed service at the edge. The service can be delivered in the customer’s data center or colocation facility of their choosing. HPE will supply, install and manage the infrastructure for the customer in a secure environment. SAP cloud application services will support the day-to-day running of the applications and help customers with adoption of SAP S/4HANA.

HPE's Keith White

HPE’s Keith White

“Customers are increasingly turning to HPE GreenLake to enable them to benefit from the agility and flexibility of the cloud while also offering the security, data sovereignty, compliance, visibility and cost controls of an on-premises deployment,” said Keith White, senior vice president and general manager, HPE GreenLake cloud services. ‘We have a tremendous opportunity to build on the extensive proven partnership that HPE and SAP have built over decades, with the combination of our rapidly growing cloud services business with HPE GreenLake and our market leadership in powering SAP workloads.”

SAP Partner Opportunity

Neither of the companies’ partners can sell the solution as part of this expanded HPE-SAP alliance. This is a SAP offering for SAP customers delivered with HPE GreenLake.

HPE's Sunil Patel

HPE’s Sunil Patel

“This is not available through HPE direct sales or through HPE partners. HPE will supply, install and manage the infrastructure, and SAP will add their expertise in operating complex private cloud landscapes from the operating system through the SAP HANA database, including the SAP HANA Enterprise Cloud catalog of applications such as SAP S/4HANA and SAP BW/4HANA,” Sunil Patel, director, worldwide SAP ecosystem sales at HPE, told Channel Futures.

However, SAP system integrators will be critical in bringing this solution to their customers, since they drive the deployment.

SAP introduced SAP HANA Enterprise Cloud in 2013 as a managed private cloud service. Up until today, businesses could opt to run SAP HANA Enterprise Cloud in SAP data centers or using cloud hyperscalers. Those hyperscalers include AWS, Microsoft Azure and Google Cloud Platform. Now, there’s a third choice — run it in their own data center.

According to HPE, the two vendors share 25,000 joint customers, worldwide.

Aug 07

MSSP Partner Support & Service Enablement

By | Managed Services News

Young adviser with operational reports around

FASTCHAT: Exploring the impact of Security Orchestration, Automation, and Response (SOAR)

Security Orchestration, Automation and Response (SOAR) is increasingly critical to more efficiently collecting threat data and responding to low-level threats without human assistance. But that’s not all. Hear from Stephan Tallent, Fortinet’s Senior Director of MSSP & Service Enablement, how SOAR also helps channel organizations: Address staffing and skills shortages Tackle data silos and department […]

Aug 07

MSSP Partner Support & Service Enablement

By | Managed Services News

Young adviser with operational reports around

FASTCHAT: Exploring the impact of Security Orchestration, Automation, and Response (SOAR)

Security Orchestration, Automation and Response (SOAR) is increasingly critical to more efficiently collecting threat data and responding to low-level threats without human assistance. But that’s not all. Hear from Stephan Tallent, Fortinet’s Senior Director of MSSP & Service Enablement, how SOAR also helps channel organizations: Address staffing and skills shortages Tackle data silos and department […]

Aug 07

MSSP Partner Support & Service Enablement

By | Managed Services News

Young adviser with operational reports around

FASTCHAT: Exploring the impact of Security Orchestration, Automation, and Response (SOAR)

Security Orchestration, Automation and Response (SOAR) is increasingly critical to more efficiently collecting threat data and responding to low-level threats without human assistance. But that’s not all. Hear from Stephan Tallent, Fortinet’s Senior Director of MSSP & Service Enablement, how SOAR also helps channel organizations: Address staffing and skills shortages Tackle data silos and department […]

Aug 07

MSSP Partner Support & Service Enablement

By | Managed Services News

Young adviser with operational reports around

FASTCHAT: Exploring the impact of Security Orchestration, Automation, and Response (SOAR)

Security Orchestration, Automation and Response (SOAR) is increasingly critical to more efficiently collecting threat data and responding to low-level threats without human assistance. But that’s not all. Hear from Stephan Tallent, Fortinet’s Senior Director of MSSP & Service Enablement, how SOAR also helps channel organizations: Address staffing and skills shortages Tackle data silos and department […]

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