User Insights: MSP 501ers Weigh in on Kaseya CARES Program

A few weeks ago, we took an in-depth look at the Kaseya CARES program, and how it was developed to help SMB partners through the COVID-19 crisis.

Congress passed the CARES Act on March 30. The $2.2 trillion bill is meant to bring relief to mainly small to midsize businesses, loaning funds to help them keep the lights on and avoid layoffs. But like any legislation, there are miles of bureaucratic red tape to navigate and mountains of legalese to try to understand.

It’s clear that SMBs in every sector will need help navigating the bill, refining and pivoting their business plans and best practices, and accessing funds to keep them going. In the channel, many vendors, distributors and master agents are rolling out programs to help their partners through this crisis.

Kaseya CARES aims to do just that. We solicited commentary from some of our MSP 501ers that indicated they are Kaseya users on last year’s survey, asking them to provide their take on the following:

1. In terms of bettering your business best practices, what were you focused on pre-pandemic?
2. What are your primary concerns now, and are they reflective of the industry?
3. Do you think MSPs will come out the other side of this in a better position? Why?
4. What is the most beneficial of the parts of the Kaseya CARES program? (Help navigating the legalese around the U.S. CARES bill; assistance with business best practices through Kaseya’s Powered Services program; direct financial assistance) and why?

Click through the slideshow above. to view their answers.