Telesystem Expands Leadership Team, Increases Partner Support

Telesystem has added to its leadership team and beefed up its partner support infrastructure.

The company has created a new product development and design department. It combines its existing product development team with both the business intelligence and sales engineering teams.

This change will create focus around studying emerging technologies. It also enhances the pre-sales experience by giving partners access to product-specific experts and presentation materials. Moreover, it improves the competitive positioning for all products by providing additional resources to the research and development process, the company said.

Telesystem’s Seth Gibbs

Seth Gibbs will lead the new group as the director of product development and design. Gibbs was previously senior manager over the Telesystem sales department. He has been part of the Telesystem team for five years.

In addition, he has several years of industry experience leading sales, support and implementation teams prior to joining Telesystem.

2 More Leadership Positions

Telesystem’s Ken Mercer

As part of the leadership team, Telesystem has added two additional positions designed to better support partners nationwide. Ken Mercer will lead the team of national channel managers as manager of channel strategy. The channel veteran has more than 20 years of leadership experience. This team is focused solely on supporting Telesystem’s eight national master agencies, driving market development activities, partner education and partner recruiting.

Telesystem’s Brian Buchman

Brian Buchman, also a channel veteran of nearly 20 years, will lead the regional channel management team as manager of channel sales. The regional channel team is positioned geographically across the United States. It’s responsible for assisting partners with customer prospecting, support with proposals and sales presentations, and working with the national channel team to recruit new partners in their assigned territory.

Telesystem also has strengthened its sales support team with extra management resources. Davisha McIntyre will supervise the teams of analysts and administrators that assist partners daily with pricing, proposal generation and order processing.

An ‘Evolution’

Bruce Wirt is Telesystem’s executive vice president and chief business development officer.

“This is the next step in our evolution as the market leader in providing intelligent solutions with a managed experience,” he said. “We wanted to create the ultimate pre-sale experience for our partners and customers, giving them not just basic sales collateral, but really providing comprehensive information on how our products can transform the way an organization operates. We don’t just want to sell products, we want to deliver the confidence that empowers business.”

In July, Telesystem announced it is buying VoxNet, adding the MSP’s Fortinet product set and associated personnel to its managed security portfolio.