SASE Takes: Service Providers Mull SD-WAN Complexity as Comcast, Versa Enhance AI Capabilities

A report shows pain points around SD-WAN automation; plus, Comcast Business added machine learning capabilities to its software-defined networking platform.

Before the Channel Partners website fully integrated with Channel Futures, we ran a column called the SD-WAN roundup. The column tackled all things software-defined wide area networking (SD-WAN), voicing the perspectives of vendors, analysts and channel partners. However, many of us in the channel have come to the understanding that SD-WAN is not an end unto itself.

SD-WAN remains a useful tool to help businesses optimize and simplify their network connectivity, but it fits into a larger vision that Gartner calls the secure access service edge, more commonly referred to as SASE. SD-WAN functions as a component of SASE, which brings networking and security into the same conversation. Yes, customers want to talk about SD-WAN, but they also want to talk about how they can secure their network. Add to that a remote workforce that resides outside the typical branch office that SD-WAN traditionally supports, and you’re looking at a much more complicated conversation.

Thus, we’ll continue to discuss SD-WAN in this column while renaming it to reflect the pervasive trends of the last two years. We’ll pay more attention to the convergence of network and security as well as efforts to ensure secure connectivity for distributed workforces. Join us as we continue the conversation.

Service Providers Weigh In

For a service that prides itself on its ability to simplify the network, SD-WAN sure can be complicated. That sentiment stems from a report that Heavy Reading published. Accedian, Amdocs and VMware commissioned the study.

Heavy Reading surveyed 103 global service providers (44% of which held a U.S. headquarters) in order to ascertain the biggest struggles they face in delivering managed SD-WAN. Forty-four percent of the respondents worked for an operator that delivered both fixed and wireless assets.

A key issue is complexity. Although many of us tend to describe SD-WAN as a single service, in reality it compromises a great many pieces.

Accedian’s Jay Stewart

“A lot of people are taking their different services and rolling it up into SD-WAN. Sometimes that might be MPLS. That might be internet. The speed of SD-WAN came on, and they were trying to figure out how to best package this. And even if you have an end-to-end SD-WAN service, there could be multiple services that it rides over the top of,” said Jay Stewart, Accedian’s North American director of solutions engineering.

Thus, SD-WAN’s multifaceted nature can make SLAs difficult to articulate.

“It’s not as simple as, ‘What is my latency?’ You could do that for the transport layer, but if you want to get more into the SD-WAN service and create differentiators, SLA verification can be a big issue,” Stewart said.

Potential Sprawl

Keep in mind that many service providers partner with multiple pure-play SD-WAN vendors. For example, AT&T uses VMware and most recently Cisco for its SD-WAN services.

In addition, service providers are using multiple tools. Indeed, two-thirds of the of the respondents (65%) said they use three or more tools to manage their SD-WAN services. Sixteen percent of service providers use five or more. That could include …