New Virtustream Managed Availability Services Boost End-to-End Support for SAP

Virtustream, a Dell Technologies company, on Monday announced new Managed Availability Services that boost end-to-end support for mission-critical SAP applications.

The latest Virtustream services aim to deliver 99.95% application uptime for SAP applications and databases. They complement the Virtustream xStreamCare services portfolio.

Virtustream’s Rob Scott

“With thousands of SAP migrations in our experience, our deep expertise and proven methodologies appeal to enterprise customers across all industries,” said Rob Scott, vice president of professional and managed services at Virtustream. “We’ll continue to broaden our SAP services portfolio and enhance our cloud platforms to deliver the solutions that our customers require for their complex IT environments.”

For customers with SAP applications on the Virtustream cloud, the latest Managed Availability Service improves application uptime. Virtustream says that on average, that amounts to a guarantee of fewer than five hours of unplanned downtime per year. Virtustream already offers availability service-level agreements (SLAs) for infrastructure (99.999%) and applications (99.95%).

The new Managed Availability Services use technologies such as SAP HANA systems replication to provide:

• Protection against hardware and software failures. Monitoring servers, storage, operating system, network, databases and applications to detect problems that can make SAP applications unavailable.
• Potential of near-zero planned downtime in many scenarios.
• A turnkey solution that includes everything from software licensing to solution planning, deployment and ongoing management for SAP applications.

Managed Availability Services are designed to be an add-on option and turnkey offer for end-to-end support. They combine deep application-aware monitoring and automated failover to recover in the event of failure. The service includes clustering software licenses, planning and deployment of a failover cluster, including the provisioning, installation, and configuration.

Last May, Virtustream announced Virtustream xStreamCare, an expansion of its suite of professional and managed services for customers looking to migrate applications to any cloud. xStreamCare services include planning, migration, integration and optimization.

In a January Smarter with Gartner blog, the industry analyst firm addressed “4 Trends Impacting Cloud Adoption in 2020.” The trends are cost optimization as a driver for cloud adoption; multicloud will reduce vendor lock-in; insufficient cloud IaaS skills will delay migrations; and distributed cloud will support expanded service availability.

Virtustream Enterprise Cloud offers a portfolio for SAP including SAP ERP, S/4HANA, SAP HANA, SAP Hybris and DAP Data Hub in the cloud. In fact, Virtustream reports more than 2,500 migrations.