Rising demand for security services comes as no surprise with remote workers under attack.
A new Pulseway MSP pain points survey reveals a high level of stress among MSPs and concerns about growing their businesses.
Pulseway polled its MSP partners to identify main pain points and common struggles they’ve encountered through 2020.
Pulseway surveyed MSPs in four categories:
Fifty-six percent of MSPs reported demand for security services, but only 38% said they had introduced such services.
Fifteen percent reported that IT security was “much worse” as a result of COVID-19 restrictions and 32% said it was “slightly worse.”
Andy Ellwood is Pulseway‘s product marketing manager.
“MSPs recognize security is an issue,” he said. “Customers also understand the need for more services. Looks like there is a gap.”
Rising demand for security services comes as no surprise after the rise of phishing attacks targeting remote workers since the beginning of the year.
There is a clear demand for additional services, Ellwood said. In addition to security, two in five (40%) report a demand for help desk services, 36% for backup and 27% for patching. All are relatively easy to support with the appropriate technology.
Among personal key findings:
Among business key findings:
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