Chat-based routing is among the new capabilities to enhance productivity and collaboration across distributed teams.
Fuze has released new updates to its unified communications platform built to deliver enhanced communication and collaboration. The platform now streamlines workflows for Fuze users and administrators in the expanding hybrid workforce, the company said. These upgrades include new Fuze Contact Center features, as well as updates to Fuze’s Microsoft Teams integration. Fuze’s Call Flow Manager and emergency services for workers also got updates.
Rob Scudiere is president and COO at Fuze.
“At Fuze, we are committed to meeting our users where they work, while also meeting the evolving demands of global enterprises. As a result, we are constantly expanding our technology to better address these ever-changing needs,” Scudiere said. “These updates provide our users with the necessary technology and tools to be their most productive selves, regardless of location, while maintaining business continuity in a changing work landscape.”
It’s projected that 36.2 million American will be working remotely by 2025. That’s an 87% increase from pre-pandemic levels. Consequently, streamlining employee communications and workflows is useful for changing workforce needs. This is as the global distributed workforce continues to grow and organizations roll out flexible work policies.
As for partners, the revised platform offers new ways to satisfy client needs. Chris Jones is CRO at Fuze.
“These updates are a great opportunity for partners to further differentiate enterprise-caliber solutions for their customers,” Jones said.
There are several new features within this release.
Contact Center updates:
Fuze for Teams updates:
Fuze platform updates:
Call Flow Manager updates:
Emergency services updates:
Fuze for Teams Direct Routing update:
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