Datto Rebrands, Upgrades Commerce Sales Platform

Datto on Monday said Datto Commerce is now commercially available in North America. Formerly known as Gluh, Datto Commerce is a real-time sales platform that aims to simplify day-to-day product procurement. Its goal is to help MSPs turn more profit by simplifying how they quote, sell and procure. Hello, improved operational efficiency and productivity.

Historically, helping clients procure IT equipment can be an exhaustive, manual process for MSPs. It is typically low margin and keeps them from moving forward with other activities. Datto Commerce streamlines and automates IT product and service procurement for MSPs. It also bolsters engagement with clients. 

The Painful Procurement Process

Radhesh Menon is chief product officer with Datto.

Datto’s Radhesh Menon

“MSPs historically have stayed away from and even disliked the process of helping their clients procure IT equipment; it is a time-consuming manual process,” Menon told Channel Futures. “When MSPs do procure for their clients, they often work off of spreadsheets or documents. Datto Commerce delivers a real-time platform that makes day-to-day product procurement of MSPs simple; it blends work management (quoting and sales processes of IT products) with procurement automation, making MSPs even more productive.”

Menon added that Datto Commerce is a revolutionary way for MSPs to sell more products in less time with less effort while making more profit.

“Datto is known for the support experience and commitment we have to MSPs,” Menon continued. “We all roll out of bed every day thinking about the pain points we can reduce or simplify for MSPs, and it was no different when developing Datto Commerce.”

Here are a few things the platform provides:

• Simplified quoting. MSPs have the ability to produce professional-looking quotes in as little as 30 seconds that can be viewed and approved on any device.
• Automated procurement. The intelligent platform procures products based on availability, price, and supplier preferences at the time of quote approval, while increasing transactional reliability to reduce rework.
• Built-in e-commerce architecture. Datto Commerce enables clients to find and buy approved solutions directly from the MSP’s branded online storefront at their convenience. This eliminates the quote production and approval process.
• Vendor data feeds. Integrated vendor data feeds save time and maximize margins by procuring based on availability and cost.
• Easy onboarding and Datto support. MSPs can get up and running in as little as one hour with unlimited Datto support via phone, chat, and email.

ITECH Solutions’ Brian Weiss

Partner Reaction

Brian Weiss, CEO of ITECH, a Datto partner, weighed in on the new platform.

“After adopting Datto Commerce, we were able to triple our sales pipeline, and double our product sales in less than six months,” said Weiss. “Before Datto Commerce, I handled most of the sales responsibilities myself, which required a large portion of my time. This technology has given me time back in my day to focus on the big-picture strategy for my company.”

Datto Commerce integrates with MSP-business management tools including Autotask PSA, ConnectWise Manage, Xero, Quickbooks, and Stripe. The sales platform also supports local tax management requirements and regional distributors in North America, Australia and New Zealand. The goal is to expand this availability to other global regions.