Channel Provider Trends Online Survey-August 2021

By | Managed Services News

Sep 22

As businesses across all industries embrace digital transformation, they are turning to IT solution providers primarily for consultative advice and information. Requests for advice outnumber those for support, hardware purchases, implementation services, and remote monitoring and management.

This report summarizes key findings of a survey of IT solutions and services providers about current trends affecting their businesses, including:

  • Service provider partnerships
  • Customer engagement methods
  • Customer retention issues
  • Provider pricing methods

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