Category Archives for "Managed Services News"

Jan 13

D&H Extends Financing Terms to Help Partners Amid COVID-19

By | Managed Services News

Sales through this program increased approximately 85% in the past year to date, year over year.

D&H Distributing is extending its financing terms to give MSPs and VARs more flexibility amid the ongoing COVID-19 pandemic.

The distributor has extended the exclusive 60-day repayment terms it arranged with financing partner DLL until the end of 2021. It originally extended its financing terms through DLL beyond the standard 30-day repayment schedule last spring.

Sales through this program increased approximately 85% in the past year to date, year over year. Since so many of D&H’s partners benefited from this offering, the distributor negotiated to maintain the 60-day term opportunity throughout the new year.

Partners throughout North America will get 60-day repayment terms instead of 30 days on all purchases through DLL. Solution providers don’t have to take any additional action.

Helping Partners During COVID-19

Matt Riley is director of credit and financial services at D&H.

D&H Distributing's Matt Riley

D&H Distributing’s Matt Riley

“Early in the pandemic, there was substantial demand for extended payment terms to help manage cash flow,” he said. “With the sudden economic interruption, our partners were facing end customers who were having difficulties meeting payment obligations. The extended terms allowed our partners to continue to work with their end customers without damaging their cash flow or incurring additional borrowing.”

Partners have used the extended terms as a tool to aggressively win new business, Riley said. They’ve done so by offering their customers flexible payment terms. They’ve also taken a stronger inventory position on devices, which continue to be in high demand.

“Everything we do is partner-focused, and our credit and finance solutions are no different,” Riley said. “It became clear to us that this was the sort of straightforward solution that would be impactful in providing ongoing value to our partners.”

Partners have told D&H the program has been a differentiator for their business, he said. It reduced borrowing costs from traditional lenders and helped grow their business.

Customized Credit Plans

Last spring, many of D&H’s SMB partners got customized credit plans to help them stay viable and keep their essential business customers supplied with critical technology throughout the crisis.

Since so many organizations required excessive amounts of remote work and learning equipment in a period of days or weeks, many channel partners couldn’t have accommodated the influx of orders without extended credit. Other partners needed additional resources due to the contraction of funds elsewhere in the market.

Between April and May of 2020 alone, D&H issued close to $50 million in new credit to channel partners. As of this month, that total has grown to nearly $150 million in credit provided by D&H across the United States and Canada.

D&H’s credit options also include the no-fee Assignment of Funds program, which helps partners take on larger projects from credit-worthy entities such as government and educational institutions. This lets partners accommodate greater-than-normal sales during school and government purchasing seasons.

Jan 13

D&H Extends Financing Terms to Help Partners Amid COVID-19

By | Managed Services News

Sales through this program increased approximately 85% in the past year to date, year over year.

D&H Distributing is extending its financing terms to give MSPs and VARs more flexibility amid the ongoing COVID-19 pandemic.

The distributor has extended the exclusive 60-day repayment terms it arranged with financing partner DLL until the end of 2021. It originally extended its financing terms through DLL beyond the standard 30-day repayment schedule last spring.

Sales through this program increased approximately 85% in the past year to date, year over year. Since so many of D&H’s partners benefited from this offering, the distributor negotiated to maintain the 60-day term opportunity throughout the new year.

Partners throughout North America will get 60-day repayment terms instead of 30 days on all purchases through DLL. Solution providers don’t have to take any additional action.

Helping Partners During COVID-19

Matt Riley is director of credit and financial services at D&H.

D&H Distributing's Matt Riley

D&H Distributing’s Matt Riley

“Early in the pandemic, there was substantial demand for extended payment terms to help manage cash flow,” he said. “With the sudden economic interruption, our partners were facing end customers who were having difficulties meeting payment obligations. The extended terms allowed our partners to continue to work with their end customers without damaging their cash flow or incurring additional borrowing.”

Partners have used the extended terms as a tool to aggressively win new business, Riley said. They’ve done so by offering their customers flexible payment terms. They’ve also taken a stronger inventory position on devices, which continue to be in high demand.

“Everything we do is partner-focused, and our credit and finance solutions are no different,” Riley said. “It became clear to us that this was the sort of straightforward solution that would be impactful in providing ongoing value to our partners.”

Partners have told D&H the program has been a differentiator for their business, he said. It reduced borrowing costs from traditional lenders and helped grow their business.

Customized Credit Plans

Last spring, many of D&H’s SMB partners got customized credit plans to help them stay viable and keep their essential business customers supplied with critical technology throughout the crisis.

Since so many organizations required excessive amounts of remote work and learning equipment in a period of days or weeks, many channel partners couldn’t have accommodated the influx of orders without extended credit. Other partners needed additional resources due to the contraction of funds elsewhere in the market.

Between April and May of 2020 alone, D&H issued close to $50 million in new credit to channel partners. As of this month, that total has grown to nearly $150 million in credit provided by D&H across the United States and Canada.

D&H’s credit options also include the no-fee Assignment of Funds program, which helps partners take on larger projects from credit-worthy entities such as government and educational institutions. This lets partners accommodate greater-than-normal sales during school and government purchasing seasons.

Jan 13

DRaaS Ushers in Changes to Data Protection Strategy

By | Managed Services News

As businesses continue to change the way they use and store data, the methods they use to protect the data has changed too. Studies show they’re reconsidering traditional backup and recovery while looking more favorably at disaster recovery as a service (DRaaS). With DRaaS, businesses enjoy the luxury of keeping a replica of their data hosted at a remote site that they can fail over to in an emergency—without bearing any of the infrastructure costs or maintenance responsibilities.

All infrastructure and maintenance is the responsibility of the provider. There are several reasons for the shift in DRaaS adoption rates:

  • Backup applications that were designed for outdated environments and use cases
  • Frustration over backup challenges leading to a greater willingness to modernize
  • Snapshots and replication taking a more active role in recovery

As adoption of DRaaS increases, companies will find it easier to deploy the right type of protection by determining exactly how much support they may need in a disaster recovery scenario.

Download this 9-page eBook to learn more!

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Jan 13

SMBs’ Cybersecurity Risk Awareness Is Rising

By | Managed Services News

The majority of SMBs would switch MSPs for the right cybersecurity support.

Cyberattacks can happen to anyone, regardless of company size or industry. This is especially true today, with more remote workers, cloud services and mobile devices than ever before.

That’s why small and midsize businesses (SMBs) are turning their attention to cybersecurity. ConnectWise’s 2020 State of SMB Cybersecurity report found that 77% of SMBs are concerned about cyberattacks within the next six months, and 73% plan to increase their cybersecurity within the next 12 months.

Yet, that same report found that only 57% of SMBs have in-house cybersecurity experts, and only 43% outsource their cybersecurity. That leaves a lot of SMBs with weaknesses to attack.

As we head toward a new year, MSPs may find themselves in conversations with existing customers who are grappling with remote work and are making cybersecurity a top priority for 2021. There’s significant opportunity for MSPs to offer “MSP plus” service, helping their clients to embrace better security practices. In fact, our 2020 State of SMB Cybersecurity report found that 91% of SMBs would switch MSPs for the right cybersecurity support.

 SMB Cybersecurity: Why Many Don’t Think They’re a Target

Everyone expects hackers to target big, lucrative targets. Over the years, we’ve seen massive breaches in the headlines, like the Equifax breach in 2017, which compromised sensitive information for tens of millions of people internationally.

In the face of these headlines, SMBs may assume they’re not a target—but that couldn’t be further from the truth. They may be less likely to make the news, but SMBs are a very popular target for attacks.

What would you do if a hacker installed ransomware on your computers, shutting you out until you paid a ransom? Or what if an employee clicked on a phishing email and spread malware through the business?

According to our 2020 SMB cybersecurity report, 55% of SMBs have experienced a cyberattack. Many small to midsize companies hold valuable information that can be exploited, such as customer addresses, payment information and more. And when it comes to ransomware, SMBs may feel forced into a “do or die” situation, paying a handsome ransom to regain access to computers and business-critical information.

Here’s a closer look at what makes SMBs a tempting target and how MSPs can help them better protect their assets.

  1. SMBs have access to valuable information.

As mentioned, SMBs often have access to valuable information, which can be lucrative for hackers. The 2020 Verizon Data Breach Investigations Report stated that financial motives were behind 83% of attacks on SMBs of under 1,000 employees.

In October 2020, several U.S. federal agencies issued a warning to hospitals and healthcare providers about an increase in ransomware incidents. Beyond this news, SMBs such as dentists’ offices, physicians’ practices and other small healthcare providers are also at risk, as are less obvious businesses, such as regional retail stores, cafes and restaurants, and even government agencies, school districts and nonprofits.

How you can help: MSPs can help their SMB clients avoid being targeted for their data with a good

Jan 13

Microsoft Launches Surface Pro 7+ for Business, Sold Only via Channel

By | Managed Services News

The newest version of the Surface Pro is available with LTE Advanced option.

Microsoft has launched the Surface Pro 7+ for Business, a commercial version of its tablet-PC sold only through channel partners. Introduced this week, Microsoft engineered its latest Surface Pro for managed business and enterprise customers.

Unlike the bulk of its Surface Pro line, Microsoft isn’t selling the new device direct or through retailers. For managed environments, the Surface Pro 7+ for Business is bundled with Windows Autopilot and Microsoft Endpoint Manager. Windows 10 Pro comes standard on the new Surface Pro Tablet PC.

“From small and medium-sized businesses to the largest organizations, Surface Pro 7+ is purpose-built with the needs of our business and education customers in mind,” Robin Seiler, corporate VP for devices noted.

The Surface Pro 7+ for Business looks like the Surface Pro 7, though the 2-in-1 tablet PC has distinct features. It is designed with a removable SSD and is available with an LTE WWAN option. Configured with Intel’s new 11th generation core processors, it is the first Surface Pro available with 32 gigabytes of RAM.

A fanless configuration is available with LTE Advanced, which works with both eSIM and nano SIM options. Microsoft has expanded its eSIM ecosystem with wider geographic coverage, and the Surface Pro 7+ connects with more mobile operators, noted Tomer Katz, program manager in Microsoft’s commercial engineering group.

Microsoft's Tomer Katz

Microsoft’s Tomer Katz

“LTE Advanced can ensure reliable network and internet connections and works in tandem with built-in Wi-Fi 6 capabilities, to avoid dropped video calls and to provide resiliency when Wi-Fi connections aren’t reliable or available,” according to Katz explained in a post outlining the technical specs of the Surface Pro 7+.

Thermal Design Improvements Borrowed from Surface Pro X

Katz said it incorporates some of the design of the Surface Pro X, the ARM-based model introduced in late 2019. “The new thermal design is the most efficient and compact to date,” Katz said. “It uses graphite heat spreading, heat pipes and carbon composite materials along with larger vents. Consequently, the Surface Pro 7+ has room for a new 50.4 watt-per-hour battery, versus the Surface Pro 7’s 46 Wh. The result is a boost in capacity from 10.5 hours to 15 hours.

The Surface Pro 7+ also offers more flexible device management options, Katz added.

“Starting with device procurement, before devices are shipped using the Windows Autopilot service, Surface Pro 7+ can be placed under management and personalized with required apps and policies, enabling factory direct delivery to your users,” Katz said. “What stands out as top of mind for almost everyone, is ease of device deployment and manageability along with built in, chip to cloud security.”

The Surface Pro 7+ starts at $899 configured with an i3 processor, 8GB of RAM and a 128GB SSD. At the high end, it is available with an i7 processor, 32GB of RAM and a 1TB SSD. The Advanced LTE option is only available with an i5 processor, either with 8GB of RAM and a 128GB SSD or 16GB of RAM and a 256GB SSD. Pricing is $1,149 and $1,649, respectively.

Microsoft showcased key LARs offering the Surface Pro 7+ including CDW, Connection, Insight, PCM, SHI, Softchoice, Staples Advantage, Verizon and Zones. It is also available through Microsoft’s network of solution providers.

Jan 13

McAfee Employees Getting Pink-Slipped in Likely ‘Belt-Tightening’

By | Managed Services News

McAfee also reportedly is closing its Israel software development center.

More than 130 McAfee employees will lose their jobs in March as the cyberseurity company cuts its corporate headquarters workforce.

According to a Worker Adjustment and Retraining Notification (WARN) notice with the California Employment Development Department, 137 McAfee employees are getting the axe. Some work in McAfee’s headquarters in San Jose, California, and others work remotely and reside outside of California.

None of the employees is represented by a union. McAfee isn’t commenting on the layoffs.

Closing Israel Development Center

In addition, the Times of Israel reports McAfee is shutting down its software development center there. McAfee also is laying off most of those workers.

Eric Parizo is principal analyst of Omdia’s cybersecurity operations intelligence service. He’s hearing McAfee is laying off workers in other locations. That includes its sizable location in Plano, Texas.

The layoffs are likely a result of ongoing belt-tightening, he said.

In addition, McAfee could be initiating the layoffs because of end-of-life products reaching the end of their extended support windows, Parizo said.

The office in Israel dates back almost a decade to McAfee’s acquisition of a trio of companies, he said. That includes Insightix, whose technology became a key component of its ePolicy Orchestrator endpoint security management product.

Omdia's Eric Parizo

Omdia’s Eric Parizo

“But McAfee has evolved well beyond the contributions of those companies,” Parizo said.

And it makes sense financially to shift its forward-leaning development efforts to India, he said. That’s where the company already has a large development team.

Possible Product Development Change

McAfee‘s highly regarded chief product officer, Ash Kulkarni, just weeks ago resigned to take the same role at Elastic, a SIEM specialist and McAfee competitor, Parizo said.

“That may be a sign that McAfee is taking a new approach toward its product development,” he said. “That would be a major concern. McAfee’s commitment to customer success by way of frequent customizations to its commercial products has been a hallmark of its success for years, and a key reason why it has had a base of loyal customers. But it is an expensive approach. CEO Peter Leav, a profitability specialist who is intently focused on McAfee’s bottom line, may have decided that there’s room for greater efficiency in McAfee’s engineering efforts.”

Ultimately it all boils down to the desire of McAfee’s key stakeholders – TPG, Thoma Bravo and Intel – to make the company as profitable as possible now that it has made its return to the public markets, Parizo said.

“Their patience for McAfee’s ongoing reinvention ran out some time ago,” he said. “And it’s clear their focus is now purely on profitability. Until those investors divest most of their stakes in McAfee, I expect McAfee’s strategic and operational turbulence to continue.”

Jan 13

D&H Extends Financing Terms to Help Partners Amid COVID-19

By | Managed Services News

Sales through this program increased approximately 85% in the past year to date, year over year.

D&H Distributing is extending its financing terms to give MSPs and VARs more flexibility amid the ongoing COVID-19 pandemic.

The distributor has extended the exclusive 60-day repayment terms it arranged with financing partner DLL until the end of 2021. It originally extended its financing terms through DLL beyond the standard 30-day repayment schedule last spring.

Sales through this program increased approximately 85% in the past year to date, year over year. Since so many of D&H’s partners benefited from this offering, the distributor negotiated to maintain the 60-day term opportunity throughout the new year.

Partners throughout North America will get 60-day repayment terms instead of 30 days on all purchases through DLL. Solution providers don’t have to take any additional action.

Helping Partners During COVID-19

Matt Riley is director of credit and financial services at D&H.

D&H Distributing's Matt Riley

D&H Distributing’s Matt Riley

“Early in the pandemic, there was substantial demand for extended payment terms to help manage cash flow,” he said. “With the sudden economic interruption, our partners were facing end customers who were having difficulties meeting payment obligations. The extended terms allowed our partners to continue to work with their end customers without damaging their cash flow or incurring additional borrowing.”

Partners have used the extended terms as a tool to aggressively win new business, Riley said. They’ve done so by offering their customers flexible payment terms. They’ve also taken a stronger inventory position on devices, which continue to be in high demand.

“Everything we do is partner-focused, and our credit and finance solutions are no different,” Riley said. “It became clear to us that this was the sort of straightforward solution that would be impactful in providing ongoing value to our partners.”

Partners have told D&H the program has been a differentiator for their business, he said. It reduced borrowing costs from traditional lenders and helped grow their business.

Customized Credit Plans

Last spring, many of D&H’s SMB partners got customized credit plans to help them stay viable and keep their essential business customers supplied with critical technology throughout the crisis.

Since so many organizations required excessive amounts of remote work and learning equipment in a period of days or weeks, many channel partners couldn’t have accommodated the influx of orders without extended credit. Other partners needed additional resources due to the contraction of funds elsewhere in the market.

Between April and May of 2020 alone, D&H issued close to $50 million in new credit to channel partners. As of this month, that total has grown to nearly $150 million in credit provided by D&H across the United States and Canada.

D&H’s credit options also include the no-fee Assignment of Funds program, which helps partners take on larger projects from credit-worthy entities such as government and educational institutions. This lets partners accommodate greater-than-normal sales during school and government purchasing seasons.

Jan 13

D&H Extends Financing Terms to Help Partners Amid COVID-19

By | Managed Services News

Sales through this program increased approximately 85% in the past year to date, year over year.

D&H Distributing is extending its financing terms to give MSPs and VARs more flexibility amid the ongoing COVID-19 pandemic.

The distributor has extended the exclusive 60-day repayment terms it arranged with financing partner DLL until the end of 2021. It originally extended its financing terms through DLL beyond the standard 30-day repayment schedule last spring.

Sales through this program increased approximately 85% in the past year to date, year over year. Since so many of D&H’s partners benefited from this offering, the distributor negotiated to maintain the 60-day term opportunity throughout the new year.

Partners throughout North America will get 60-day repayment terms instead of 30 days on all purchases through DLL. Solution providers don’t have to take any additional action.

Helping Partners During COVID-19

Matt Riley is director of credit and financial services at D&H.

D&H Distributing's Matt Riley

D&H Distributing’s Matt Riley

“Early in the pandemic, there was substantial demand for extended payment terms to help manage cash flow,” he said. “With the sudden economic interruption, our partners were facing end customers who were having difficulties meeting payment obligations. The extended terms allowed our partners to continue to work with their end customers without damaging their cash flow or incurring additional borrowing.”

Partners have used the extended terms as a tool to aggressively win new business, Riley said. They’ve done so by offering their customers flexible payment terms. They’ve also taken a stronger inventory position on devices, which continue to be in high demand.

“Everything we do is partner-focused, and our credit and finance solutions are no different,” Riley said. “It became clear to us that this was the sort of straightforward solution that would be impactful in providing ongoing value to our partners.”

Partners have told D&H the program has been a differentiator for their business, he said. It reduced borrowing costs from traditional lenders and helped grow their business.

Customized Credit Plans

Last spring, many of D&H’s SMB partners got customized credit plans to help them stay viable and keep their essential business customers supplied with critical technology throughout the crisis.

Since so many organizations required excessive amounts of remote work and learning equipment in a period of days or weeks, many channel partners couldn’t have accommodated the influx of orders without extended credit. Other partners needed additional resources due to the contraction of funds elsewhere in the market.

Between April and May of 2020 alone, D&H issued close to $50 million in new credit to channel partners. As of this month, that total has grown to nearly $150 million in credit provided by D&H across the United States and Canada.

D&H’s credit options also include the no-fee Assignment of Funds program, which helps partners take on larger projects from credit-worthy entities such as government and educational institutions. This lets partners accommodate greater-than-normal sales during school and government purchasing seasons.

Jan 13

Carbonite® Backup for Microsoft 365

By | Managed Services News

Microsoft 365 is a powerful suite of business productivity applications. But like any cloud platform, it’s not immune to data loss. Microsoft does not bear responsibility for the protection and retention of data. While Microsoft ensures the availability of its infrastructure, it recommends that customers assume responsibility for protecting the data in its suite of cloud applications. Beyond Microsoft’s recommendations, organizations using Microsoft 365 often have their own reasons for deploying backup for cloud data.

Download this guide and learn why it is necessary to backup Microsoft collaboration tools.

Brought to you by: 

Jan 13

D&H Extends Financing Terms to Help Partners Amid COVID-19

By | Managed Services News

Sales through this program increased approximately 85% in the past year to date, year over year.

D&H Distributing is extending its financing terms to give MSPs and VARs more flexibility amid the ongoing COVID-19 pandemic.

The distributor has extended the exclusive 60-day repayment terms it arranged with financing partner DLL until the end of 2021. It originally extended its financing terms through DLL beyond the standard 30-day repayment schedule last spring.

Sales through this program increased approximately 85% in the past year to date, year over year. Since so many of D&H’s partners benefited from this offering, the distributor negotiated to maintain the 60-day term opportunity throughout the new year.

Partners throughout North America will get 60-day repayment terms instead of 30 days on all purchases through DLL. Solution providers don’t have to take any additional action.

Helping Partners During COVID-19

Matt Riley is director of credit and financial services at D&H.

D&H Distributing's Matt Riley

D&H Distributing’s Matt Riley

“Early in the pandemic, there was substantial demand for extended payment terms to help manage cash flow,” he said. “With the sudden economic interruption, our partners were facing end customers who were having difficulties meeting payment obligations. The extended terms allowed our partners to continue to work with their end customers without damaging their cash flow or incurring additional borrowing.”

Partners have used the extended terms as a tool to aggressively win new business, Riley said. They’ve done so by offering their customers flexible payment terms. They’ve also taken a stronger inventory position on devices, which continue to be in high demand.

“Everything we do is partner-focused, and our credit and finance solutions are no different,” Riley said. “It became clear to us that this was the sort of straightforward solution that would be impactful in providing ongoing value to our partners.”

Partners have told D&H the program has been a differentiator for their business, he said. It reduced borrowing costs from traditional lenders and helped grow their business.

Customized Credit Plans

Last spring, many of D&H’s SMB partners got customized credit plans to help them stay viable and keep their essential business customers supplied with critical technology throughout the crisis.

Since so many organizations required excessive amounts of remote work and learning equipment in a period of days or weeks, many channel partners couldn’t have accommodated the influx of orders without extended credit. Other partners needed additional resources due to the contraction of funds elsewhere in the market.

Between April and May of 2020 alone, D&H issued close to $50 million in new credit to channel partners. As of this month, that total has grown to nearly $150 million in credit provided by D&H across the United States and Canada.

D&H’s credit options also include the no-fee Assignment of Funds program, which helps partners take on larger projects from credit-worthy entities such as government and educational institutions. This lets partners accommodate greater-than-normal sales during school and government purchasing seasons.

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