Category Archives for "Managed Services News"

Oct 08

Service Providers: Here’s How to Conquer the Digital Gold Rush

By | Managed Services News

Learn how MSPs can deliver DaaS, file sharing and sync, mobile device security, and networking, to help customers achieve digital transformation goals.

Digital transformation pressures are creating a “cloud gold rush.” MSPs, Hosters, and Cloud Solution Providers are in prime position to stake their claim by helping customers solve critical business pains with cloud services. Become a Citrix Service Provider (CSP) partner today to capture your share of the exploding cloud market. You’ll mine riches for years to come.

Use Citrix to gain fast, easy access to solutions your customers need to grow. Onboard, scale, and diversify with ease! Grow faster with pay-as-you grow pricing while ending CapEx investments and data center hassles. Hosted service providers are 1.5X more profitable, have 1.8X more recurring revenue, and grow 2X faster than those not offering cloud hosting services. CSPs achieve margins of greater than 50 percent with Citrix-hosted solutions.

This quick Guide discusses benefits to a MSP of joining the CSP program and delivering all Citrix solutions via subscription based services. Including how to:

  • Offer complete hosted workspaces, with apps, desktops, mobility, file sharing, networking, and more
  •  Differentiate yourself in the market with advanced solutions and customizable offerings for market verticals
  • Drive value and reduce risk by scaling with best practices, reference architectures, and turn-key sales and marketing tools
  • Keep flexibility, by delivering services in the Citrix Cloud or on hybrid environments

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Oct 08

How to Win, Grow, and Maximize Profit as a Citrix Service Provider Partner

By | Managed Services News

Learn how to Grab Your Share of the Cloud Market – margins of 45% and more on business-ready, hosted workspace solutions that can boost average bill rate per user. Solve your customers business challenges, help firms enable BYOD, mobilize their workforces, drive productivity, and ensure business continuity. Customize use cases for industries with seasonal demand, such as education’s nine-month calendar, accounting’s tax season, and retail’s holiday focus. Channel partners have a major opportunity to support their customers’ cloud journey:

  • Speed wins: Citrix Cloud will help you scale your business without the cost or time delays you’d experience extending your on-premises operation.
  • Create your own unique opportunity: Workspace services, including Desktops as a Service (DaaS), secure Enterprise File Sync and Sharing (EFSS), and Networking as a Service (NaaS), are still in the early days of adoption. Capture your share.
  • Meet changing market needs: Citrix technology and services help you enable your customers’ mobile workforces, scale easily and securely with growth, and ease IT management.
  • Technical resources: Citrix has all the technical resources you need to deliver successful cloud services – deployment guides, reference architectures, training, and dedicated sales engineers.
  • Go-to-market assistance: Use our quick-start marketing and sales toolkits to accelerate your go-to-market and growth.

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Oct 08

FinTech Is the New Business Model: Opportunities for Citrix Partners

By | Managed Services News

How Citrix Cloud solves customer needs for new capabilities, and pay-as-you-grow pricing, and how vertical offerings create stickier implementations and higher profitability.

Traditional financial services firms are racing to develop a frictionless experience that streamlines business processes and delights customers. Competition is fierce – and global. FinTech has received $110 billion (B) USD in funding since 2009. Grab your share.  Successful mid-market companies must realize they cannot afford to build IT teams that provide the breadth of expertise required today. 1 in 2 midmarket firms are still in the beginning and intermediate stage of maturity, meaning CSPs have great opportunities for growth in this market.

Provide secure Citrix Workspaces that meet customer needs for collaboration, but help prevent unauthorized “shadow IT” file sharing, data leaks, and hacking worries such as ransomware. Citrix solutions meet SWIFT requirements to secure all financial applications and data. They provide a digital perimeter that is unified, contextual, and secure to realize cloud benefits while simplifying management and overcoming challenges with a people-centric approach to security.

This Quick Guide covers the opportunities and benefits of becoming a CSP and solutions for helping financial services companies fuel innovation with secure digital workspaces anywhere, on any device or operating system. Solution that empower staff to collaborate and share information securely and give your financial customers fast access to their workspaces, while protecting end-user privacy and meeting compliance obligations.

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Oct 08

Build the Digital Construction Boom: 3 Opportunities for Citrix Service Provider Partners

By | Managed Services News

New market opportunities as a Citrix CSP partner – offer the secure remote and mobile 3D document sharing services AEC need.

Architecture, engineering, and construction (AEC) has been around for centuries. The Colosseum, Great Wall of China, and Taj Mahal are just a few ancient and intact architectural marvels. Not surprisingly, construction is among the least digitized of all industries.

There is a $1.6T opportunity to add value by increasing productivity in the industry. Digital technologies optimize AEC processes, staff productivity, and equipment utilization. Just five percent of project owners say they are “cutting-edge” in applying technology to their projects. Only one percent are using robotics-driven process automation across all of their projects.

This Quick Guide covers the benefits of becoming a Citrix Service Provider (CSP) partner and helping construction companies fuel innovation with the ability to access complex apps, such as BIM, on any device or operating system, at any job site, facility, or office.

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Oct 08

Seizing the Digital Future: A Service Provider’s Guide to Transforming Operations and Revolutionizing Business Outcomes

By | Managed Services News

Managed service providers (MSPs) play an essential role in digital transformation, offering midsize and enterprise clients the expertise to assess, plan, execute and maintain new technologies and services. But too many MSPs are failing to apply the same digital transformation principles and processes to their own operations, relying on legacy tools and complex technologies to deliver services instead of developing future-forward, end-to-end offerings that fully address client IT and business needs. In short, MSPs are denying themselves the benefits they are helping their clients achieve, like increased competitiveness and the agility to quickly adjust to changes in a dynamic marketplace.

The time is now for MSPs to reinvent their operations and outcomes. Download this whitepaper to discover how next-generation service delivery platform technology enables and accelerates your MSP’s digital transformation efforts, enabling you to achieve goals including:

  • Increasing profitability
  • Creating competitive differentiation
  • Speeding up time to market and revenue
  • Providing a consumer-like workflow experience

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Oct 08

Top Security Challenges for SMBs

By | Managed Services News

Amost 500 MSPs weighed in on the top security challenges for SMBs today. Almost 500 MSPs. From ransomware to crypto-malware and social engineering attacks, this guide contains useful advice on how you can address these issues.

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Oct 07

Microsoft 365 Lighthouse Signals Redmond’s Pending Big RMM Play

By | Managed Services News

The tool will provide multitenant RMM capability for Microsoft 365.

The new Microsoft 365 Lighthouse is a managed services delivery platform the company will preview to partners starting next year.

Microsoft revealed its planned IT service delivery offering during last month’s Ignite virtual conference for IT pros and developers. The company plans to release the first preview of Microsoft 365 Lighthouse early next year. It is primarily intended for MSPs who manage small and medium-size businesses that use Microsoft 365.

The interface provides a multitenant management control plane, letting MSPs remotely manage each customer’s Microsoft 365 instance. It is oriented toward MSPs that have many small and medium-size business customers. Microsoft 365 Lighthouse builds off last year’s introduction of Azure Lighthouse, which lets partners manage their customers’ Azure instances.

MSPs using Microsoft 365 Lighthouse will be able to provide standardized device monitoring, management and compliance for their SMB customers.

Microsoft's Vivek Kumar

Microsoft’s Vivek Kumar

“Microsoft 365 Lighthouse will help you reduce your operational overhead by enabling you to onboard, monitor and manage your Microsoft 365 customers from one place,” according to the announcement posted by Vivek Kumar, a Microsoft senior product marketing manager.

Kumar added that Microsoft 365 Lighthouse is “a new experience that makes it easier for IT partners to deliver managed services at scale to small and medium-sized customers. You will be able to drive higher levels of standardization, automation and auditing in how you work with customers.”

Managing Multiple Tenants

Microsoft 365 Lighthouse will allow MSP support engineers to review all of their SMB customers in one pane. The software builds on the functionality of Microsoft Intune and Windows Auto Pilot. It also includes threat management, allowing support engineers to monitor the status of Microsoft Defender AV across all Windows 10 clients under management. Furthermore, it automates user access management, providing a unified list of all users MSPs manage across their customer bases.

Kumar said this will make it easier to reset passwords, assign licenses and delegate access to mailboxes and OneDrive. Also, MSPs’ technicians can change group memberships without having to log in and log out of individual customer tenants. It will also provide alerts of violations or other threats detected.

Chris Boyd, a Microsoft program manager, said many MSPs lack tools to manage multitenant SMB environments.

“Through a number of conversations with our partner community, we’ve realized there’s an opportunity to really help their technicians in their day-to-day activities,” Boyd said during a Microsoft Ignite session. “These are the folks that are helping the SMBs work through issues like password resets or setting up a team site around a new big collaborative initiative. They’re doing this while also remotely monitoring and managing the health and security of all the devices and services across the SMBs that they take care of. We really feel there’s an opportunity to provide them a solution that works cross tenant to discover and resolve issues, and also help them …

Oct 07

Metallic Cloud Storage Service Expands Commvault’s Storage Portfolio

By | Managed Services News

MCSS is an integrated cloud storage target.

Metallic Cloud Storage Service (MCSS) from Metallic, a division of Commvault, is the latest expansion to the company’s storage portfolio, the vendor announced Wednesday.

MCSS is based on Azure and is designed to simplify cloud for data management. More specifically, MCSS is a fully integrated cloud storage target for Commvault Backup and Recovery software and HyperScaleX appliance. The new MCSS is managed with the Commvault Command Center for management and is integrated with Commvault software.

Commvault's Ranga Rajagopalan

Commvault’s Ranga Rajagopalan

“Commvault’s storage portfolio is evolving to meet the full spectrum of customers’ data storage needs,” Ranga Rajagopalan, vice president of products at Commvault, wrote in a blog. We now offer Hedvig for primary storage, HyperScaleX for our integrated secondary storage solutions and MCSS as our cloud storage solution.”

The new cloud storage option makes it a backup target, the same as disk or tape — all of which are handled through Commvault software. And MCSS management through Commvault Command Center makes it easy to onboard, configure, manage and protect, the company said.


Data backup and security are top of mind for companies. The pandemic has raised the stakes.

According to a 2020 survey released by the Information Systems Security Association (ISSA) and Enterprise Strategy Group (ESG), cybersecurity professionals have seen a 63% increase in cyberattacks related to the pandemic.

“While it’s promising to see that the majority of organizations were able to handle the COVID-19 pandemic fairly well, it is surprising that we are not seeing an increase in cybersecurity spending or prioritizations following this event,” said Candy Alexander, board president ISSA. “If anything, this should serve as a wakeup call that cybersecurity is what enables businesses to remain open and operational. Organizations prioritizing cybersecurity as a result of the pandemic will likely emerge as leaders in the next wave of cybersecurity process innovation and best practices.”

According to Metallic, secure data backup of copies for critical data is a vital defense against malicious attacks. More than half of organizations that recover data do so from backup copies. But even cloud backup varies across providers.


That’s why Metallic provides what it calls a comprehensive “cloud shield” against ransomware. MCSS capabilities include the following, according to Indu Peddibhotla, senior director, market and product research at Metallic:

  • Detection — Modern security measures driven by advanced algorithms and machine learning.
  • Prevention Any access of your cloud backup data should go through increased scrutiny and additional security measures; for example, zero-trust restrictive access controls, encryption and secure key management.
  • Recovery readiness Air-gapped copies are a must. Immutable copies of your data with object locks guard against malicious attacks. Offline copies with the ability to shut down connectivity can contain an attack quickly.

Additionally, MCSS’ hardened infrastructure is built on Azure Blobs with multilayer security and monitoring operations powering the service. Metallic SaaS is ISO27001, GDPR and SOC 2 compliant. It encrypts all data and metadata on the network and at rest while enforcing security controls.

MCSS is available in North America, EMEA and APAC.

Oct 07

Top Gun 51 Profile: OpenText’s Jennifer Colquhoun’s Ascent to the Top

By | Managed Services News

She says she is open to challenges and constant learning.

Top Gun 51 award winner Jennifer Colquhoun’s rise to a senior executive channel position at OpenText in many ways mirrors the attitude of company CEO, Mark Barrenechea — keep growing. OpenText has done that via a myriad of mergers and acquisitions — dozens, in fact. A couple of notable, recent ones by the Canadian company, founded in 1991, are Carbonite last December and Documentum in 2017. Documentum was part of the purchase of Dell EMC’s enterprise content division.

In her current role, since May 2018, Colquhoun is responsible for bringing in new partners from the acquired companies. That means understanding the partners, the products they sell and the markets they serve. Colquhoun has been a learning and development professional for most of her career, which includes nine years at OpenText and more than 11 years at Research in Motion.

Introduced last year, the Top Gun 51 recognizes premier leaders in the indirect IT and telecom channel. The criteria includes advocacy for the channel and commitment to partners’ business success. There’s also dedication to earning the channel’s trust. We solicited input from distributors, master agents and industry analysts to compile our Top Gun 51 for 2020. That’s because they know channel executives best.

Jennifer Colquhoun of OpenText

OpenText’s Jennifer Colquhoun

Channel Futures chatted with Colquhoun to learn more about her leadership style, which clearly resonates with the many channel partners she’s responsible for helping to succeed.

Channel Futures: You spent most of your career in learning and training roles. Prior to your current role, you spent almost seven years in partner training and certification, and partner training and programs positions at OpenText. Tell us about the leap to become senior director of the global partner program.

Jennifer Colquhoun: I joined the channel organization in 2011 to focus on partner enablement. I spent a number of years providing webinars, online learning, workshops, in-person events such as our partner summit, and that type of partner enablement. These types of learnings provide opportunities to enable our partners not only on our program, systems and tools, but also from a selling perspective — sales and product enablement.

OpenText’s Jennifer Colquhoun is part of Channel Partners/Channel Futures’ 2020 Top Gun 51. This program recognizes today’s channel executives who build and execute channel programs that drive partner, customer and supplier success. See the full list.

Then I grew out an enable team. So that was my initial entry to the channel world. Then my role expanded. I took on more of the channel development role focusing on marketing, recruitment or the next step in supporting partner growth. This went beyond just training to include building relationships and building demand for our solutions.

Then, I moved into my current role.

CF: What are the biggest challenges and opportunities in your current role? 

JC: It’s a new challenge every day. There’s never a dull moment. Because of the inquisitive nature of OpenText, whenever we bring on a new acquisition, it brings a new group of partners, new product, new markets that they’re working in. There’s the constant learning of how these new partners function. Do they fit into the OpenText mold or do we need to look at custom or new programs to support their go to market? And so on.

This has been my last two years — constant learning. No two days are the same, which make this an exciting role. That’s both a challenge and opportunity, particularly because of how the market is moving. There’s also the shift to cloud. That gives us the opportunity to evolve what we’ve built with OpenText.

CF: Describe your leadership style. As a Top Gun 51 award winner, you’re doing something right.

JC: A quality that I always like to fall back on is building a network through connections and building relationships with like-minded individuals that are involved with the channel. This is key, and this may be within different groups in my organization or external sources that are complementary.

Also, being a good listener and open to change is important. The quality of being adaptable, flexible and open to change is also key. No two acquisitions are the same; no two days are the same. So it’s important to be able to make adjustments. If not, then you’re probably not seeing the big picture.

CF: What advice do you have for up-and-coming channel professionals?

JC: My biggest piece of advice is to look at your network. Build your network and talk to others. Hear what their challenges are and what works for them. Talk to channel leaders and learn about their path to leadership roles.

Be open to learning, sharing, discussing and having open collaboration with them.

Oct 06

Veeam Acquires Kasten for Kubernetes Backup and Disaster Recovery

By | Managed Services News

Kasten will operate as a separate Kubernetes business unit within Veeam.

Veeam has acquired Kasten, a provider of Kubernetes data management, in a cash and stock transaction worth $150 million.

The Kasten K10 platform will continue to be available independently. It will also be integrated into Veeam Backup and Replication. That will offer a comprehensive data management solution.

With Kasten’s protection of container workloads and Veeam support for virtual machines, physical servers, SaaS applications and cloud workloads, this technology will provide all organizations a single platform for data protection.

Veeam's Danny Allan

Veeam’s Danny Allan

“With the acquisition of our partner Kasten, we are taking a very important next step to accommodate our customers’ shift to container adoption in order to protect Kubernetes-native workloads on premises and across multicloud environments,” said Danny Allan, Veeam’s CTO and senior vice president of product strategy. “This significant milestone strengthens Veeam’s commitment to continue to deliver … [a] cloud data management platform that will support data protection for container-based applications built in Kubernetes environments.”

Kasten Founders Staying on Board

Kasten will operate as a separate Kubernetes business unit within Veeam. Kasten’s founders Niraj Tolia and Vaibhav Kamra will lead the unit. Tolia is president and general manager, and Kamra is CTO. All teams including sales, marketing, R&D and customer service will stay intact.

According to 451 Research, part of S&P Global Market Intelligence, nearly three-quarters of organizations are using or planning to use Kubernetes within the next two years. Veeam said this shift creates a massive opportunity for the future of data protection.

Keep up with the latest channel-impacting mergers and acquisitions in our M&A roundup.

“The enterprise landscape is shifting as applications rapidly transition from monoliths to containers and microservices,” Tolia said. “With Kubernetes at the core of this infrastructural shift, Kasten‘s innovation in Kubernetes-native data management combined with Veeam’s expertise in backup, both on premises and in multicloud environments, will significantly advance the state of modern data management.”

Veeam will continue to contribute to open source and other communities that Kasten supports. Those include the Kubernetes Storage Special Interest Group and the Data Protection Working Group in Kubernetes.

Veeam also will continue to support Kanister. It’s Kasten’s open source project that extends support for and execution of data management tasks in Kubernetes. Veeam also supports development of kopia, a open-source tool to manage backups.

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