Category Archives for "Managed Services News"

Jan 13

VMware CEO Pat Gelsinger Replacing Bob Swan as Intel CEO

By | Managed Services News

Intel’s new CEO began his career with and spent 30 years with the company.

Pat Gelsinger, the 40-year technology leader – most recently VMware’s CEO for more than eight years – is taking over for Intel CEO Bob Swan.

Gelsinger will become Intel CEO on Feb. 15. He began his career at Intel and spent 30 years there. He also will join Intel’s board of directors.

VMware has named Zane Rowe, its chief financial officer, as interim CEO. The company also recently lost its COO, Rajiv Ramaswami, who now is Nutanix’s CEO.

Intel's Pat Gelsinger

Intel’s Pat Gelsinger

“I have tremendous regard for the company’s rich history and powerful technologies that have created the world’s digital infrastructure,” Gelsinger said of Intel. “Intel has significant potential to continue to reshape the future of technology and I look forward to working with the incredibly talented global Intel team to accelerate innovation and create value for our customers and shareholders.”

Roy Illsley is chief analyst of IT and enterprise for Omdia.

Omdia's Roy Illsley

Omdia’s Roy Illsley

“Pat has done a great job at VMware and has taken a technology that was heading for a slow, but steady decline – server virtualization –  and transformed them to remain as relevant and growing by entering the cloud and cloud-native,” he said. “I think he will do a great job at Intel, which appears to have lost its way. Intel needs to change the perception and capability to become more of a full-stack solution, but has an open appeal.”

Another source familiar with the matter, who wished to remain anonymous, said Gelsinger’s decision to become Intel CEO comes as no surprise. He seemingly had one foot out the door for years, with numerous rumors that he would be leaving VMware at various points, most notably after finalizing the Dell acquisition.

Transforming VMware

Gelsinger transformed VMware into a global leader in cloud infrastructure, enterprise mobility and cybersecurity, almost tripling the company’s annual revenue. Before joining VMware, he was president and COO of information infrastructure products at EMC.

Before joining EMC, he spent 30 years at Intel, becoming the company’s first CTO. He drove the creation of key industry technologies such as USB and Wi-Fi. He also was the architect of the original 80486 processor. In addition, he led 14 different microprocessor programs and played key roles in the Core and Xeon families.

“My goal over the past two years has been to position Intel for a new era of distributed intelligence, improving execution to strengthen our core CPU franchise and extending our reach to accelerate growth,” Swan said. “With significant progress made across those priorities, we’re now at the right juncture to make this transition to the next leader of Intel.”

Unified Partner Program

In other Intel news, the Intel Partner Alliance debuted this week, unifying its longstanding partner programs into a single streamlined offering. The new program combines the Technology Provider, IoT Solutions Alliance and Cloud Insider programs.

Intel's Eric Thompson

Intel’s Eric Thompson

Eric Thompson is Intel‘s general manager of global partner enablement. He said Intel gathered input from partners in all regions when developing the program.

“We listened to our partners every step of the way,” he said. “From what we’ve heard, partners have had a positive experience with the new features of the platform and are looking forward to what 2021 can bring.”

The program features a new portal that delivers a personalized digital experience, Thompson said. Also, Partner University is now available for all partners as an advanced training platform and curriculum. Furthermore, the Solution Marketplace is now open for mid and top tiers to showcase their solutions and expertise with each other and for end customers to seek out a provider.

Jan 12

Huntress Acquires Level Effect EDR to Beef Up Platform

By | Managed Services News

Level Effect will continue to operate as its own independent business.

Huntress has acquired Level Effect EDR technology to enhance the capabilities of its platform.

Recon, Level Effect’s EDR solution, merges endpoint forensics with network traffic visibility — with no appliance required. Recon can see what’s happening to protected endpoints both internally and externally. It provides visibility and detection of attacker behavior, including payload downloads, lateral movement and more.

Broader Cybersecurity Use Cases

The acquisition will enable Huntress to expand and strengthen its detection and response capabilities; therefore, Huntress partners can capture more holistic views of endpoint security and better protect their end customers.

Huntress' Kyle Hanslovan

Huntress’ Kyle Hanslovan

“We’re thrilled to bring Level Effect’s Recon technology to Huntress,” said Kyle Hanslovan, Huntress‘ founder and CEO. “Our core telemetry today focuses primarily on persistence-enabled attacks. By integrating Recon, our platform will respond to malicious network sessions, event logs and non-persistent threats, allowing us to support broader cybersecurity use cases and defend additional attack surfaces.”

As part of the acquisition, Level Effect co-founders Greg Ake and Robert Noeth will join the Huntress team. They’ll support the initial integration and ongoing development of the Level Effect EDR software. Like the founding team at Huntress, both Ake and Noeth have strong backgrounds in the U.S. intelligence community.

Keep up with the latest channel-impacting mergers and acquisitions in our M&A roundup.

“The combination of Recon’s correlated network and endpoint visibility with Huntress’ advanced detection and response capabilities will be a game-changer for security monitoring and response,” Ake said. “We’re really excited about this acquisition and what it means for partners who are fighting to defend their technology environments and protect customers.”

While Huntress has acquired the Recon technology and related IP portfolio, Level Effect will continue to operate as its own independent business. It will provide cybertraining services to security practitioners looking to increase their knowledge.

Huntress partners will get more information regarding planned service and feature enhancements as it becomes available. Initial updates are expected in the third quarter

Jan 12

Survey: A Closer Look at Diversity in the Channel Community in 2021

By | Managed Services News

The survey is designed to gain a deeper understanding of our channel community, amplifying diversity and inclusion.

We at Channel Partners and Channel Futures are dedicated to equality, and to diversity and inclusion (D&I) in the technology industry. Also, the channel as a whole. To that end, we have been working hard to create sustainable programs that are ongoing, impactful and sensitive.

Last year, we created a coalition of vendors and distributors, analysts and consultants, partners and our own team members. The aim for this group is to serve in an advisory capacity and bring a diverse set of voices together to address D&I issues. Specifically, the Allies of the Channel Council is designed to help us develop editorial content, event programming, community discussion and other initiatives dedicated to advocating for diversity, inclusion and basic human rights.

As we move into 2021, we want to get a truer idea of what the channel community actually looks like. As a way to tackle these efforts, we have created a survey that focuses on a range of factors that will help us better promote discussions of equality in the channel, and amplify a more diverse set of voices.

Together, we can create an inclusive place for the exchange of ideas and actions that will create a stronger channel. 

We want your input! Complete the quick survey below.

Jan 12

Making Money with Security Awareness Training

By | Managed Services News

The volume and sophistication of cyberattacks that target your clients have skyrocketed in the past few years. And, in addition to the advancements in threat trends, your clients’ cyber resilience needs have also changed.

The majority of your clients know their employees are on the front lines of their cybersecurity defenses. They also understand that empowering employees with training on malware trends, regulatory compliance, cybersecurity best practices, and more, will strengthen the overall resilience of their business.

In this guide, we’ll discuss why you and your clients should choose Webroot® Security Awareness Training, and how you can turn your clients’ cybersecurity concerns into a profitable opportunity for you both.

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Jan 12

Lockdown Lessons: Shoring up Your Network and Security Policies

By | Managed Services News

Ultimately, every business wants to do what they can to best serve their clients and customers. They also want to grow successfully, increase profits and create lasting relationships for long-term recurring revenue. But in today’s, if you don’t have a good security setup, the chances you’ll get breached get higher every day. That means all the customers who trust you will have their confidence shaken—no matter how good your products or services are.

Whether you’re a small to medium-sized business or a managed service provider (MSP) who serves other organizations, strong security needs to be at the core of your business. Here are a few simple security policies that will help you close security gaps and, ultimately, secure customer trust.

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Jan 12

Lockdown Lessons: Securing Your Business First

By | Managed Services News

When you consider modern attacks, it’s pretty obvious that all businesses—managed service providers (MSPs), small- to medium-sized businesses (SMBs), etc.—need a strong lineup of cyber-defense tools, not just a barebones firewall and old-fashioned antivirus. You need to protect your business first, and to do that, you have to build out a strong cybersecurity stack that can withstand the onslaught of modern malware.

For any business, it’s crucial to remember that, as needs shift, the conversation around cybersecurity services is only going to grow. That means making sure your own business has an effective cybersecurity strategy is no longer merely nice to have; it’s a necessary part of doing business in today’s world.

By following the recommendations in this guide, you can implement cybersecurity that will effectively protect your business, and also ensure your customers stay secure.

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Jan 12

The Benefits of Co-Managed IT For Enterprises in the New Normal

By | Managed Services News

The need to conduct business from anywhere has made enterprises more technology-reliant. Enter co-managed IT.

Rob Rae

Rob Rae

Enterprises have been in the midst of digital transformation (DX) for years, but until now there was a lack of urgency to fully see it through. For better or for worse, DX efforts were accelerated in 2020 due to the COVID-19 pandemic, requiring enterprises to shift their strategies to meet the new demands. They had to reevaluate their business and IT strategies to support their internal teams and customers, and continue to operate at the same speed and scale as they did pre-pandemic. And, if a global pandemic disrupting businesses isn’t enough, cyberattacks are on the rise. Threat actors lurk in the background waiting for an opportune moment to take advantage of the already fragile state businesses are in.

Now more than ever, the need to conduct business from anywhere has made enterprises more technology-reliant. However, they lack the resources, time, and expertise required to manage the increasingly complex technology landscape. They face real challenges from critical business threats like:

  • Ransomware attacks
  • Network outages
  • Server failures
  • Natural disasters

They also face everyday problems like:

  • Accidental or malicious data deletions by employees
  • Outdated hardware and software
  • Complexity of new technology choices

Co-Managed IT & Digital Transformation

Enter co-managed IT, an IT model that blends the convenience and strategic framework of an internal IT manager with the support and comprehensive knowledge of a managed-service provider (MSP). Together, an enterprises’ IT staff and an MSP can augment IT roles to create proactive and reactive IT management.

The unique situation most enterprises find themselves in right now presents a new opportunity for MSPs. In a recent Canalys survey, nearly 60% of IT channel respondents said that adoption of co-managed IT services had increased during the pandemic. To fully capitalize on it, MSPs need to adapt the way they market, sell, and deliver these services.

How to Market and Raise Awareness for Co-Managed IT Offerings

Effectively marketing co-managed IT services takes research and time to truly understand a business’ needs. MSPs must adapt, showcase, and build modernized relationship models that are sustainable, cost-effective, scalable, and fit within their target markets.

In addition to traditional white papers, case studies, product videos and data sheets, MSPs should have open conversations with clients in order to truly understand their specific needs and address them through a co-managed IT service. By MSPs focusing on those needs in addition to providing specific skill sets that can address overall market needs, MSPs can ensure a positive customer experience resulting in good reviews, amplifying their marketing strategy further.

How to Sell Co-Managed IT

Selling co-managed-IT offerings is more complex than selling a completely outsourced IT strategy. In a co-managed model, MSPs sell to both the internal IT team and the finance director that the IT team reports to.

When selling to the internal IT team, MSPs need to ensure they don’t appear as a threat to job security, but rather as an extension of the team. They need to instill confidence in the IT team and make it clear the MSP will work alongside the IT department. Finance directors’ main driver to hiring an MSP is to add support and resilience in the most cost-efficient way possible. To sell to them, MSPs need to demonstrate their value add through proper reporting and have an open dialogue on pricing structures and key findings from an initial internal audit.

How to Deliver Co-Managed IT

After MSPs have developed their marketing and sales strategy, the next step is actually delivering the offering. While no two co-managed IT strategies are the same, they can include a variety of efforts tailored to the individual businesses’ needs, which may include, but are not limited to:

  • A basic IT help desk
  • End-user ticketing
  • Security
  • Cloud and digitalization support
  • On-site technical support

Beyond the pandemic and the acceleration of DX, enterprises outsource their IT under a co-managed model for a variety of reasons, including to fill an internal skills gap and to address cost efficiency concerns and security issues. This is why it is critical for MSPs to have open conversations with their end-users to determine where gaps exist and how to best support the organization’s needs.

The world has changed forever due to the 2020 pandemic. As such, it’s critical that MSPs take a look at the landscape they are in and how it will impact the future. They need to make a choice — adapt and become resilient or settle and remain comfortable with how IT has been managed for decades. Those that are willing to adapt and build new models will come out of the pandemic stronger and equipped to take on whatever challenges arise.

Rob Rae is senior vice president of business development with Datto, Rae overseea various aspects of Datto’s programs including events, marketing development funds, vendor management and partner advisory board, all with the goal of helping the company’s partners grow.

Jan 12

Lockdown Lessons: Why Hackers Hack – The Profile

By | Managed Services News

Hackers typically fall into three distinct categories: black hat, white hat, and grey hat. Each category has its own subtypes and characteristics. Read this guide to better understand why hackers hack, and how you can use this knowledge to lock down your business against cyberattacks.

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Jan 12

10 Reasons MSPs Should Add Security Awareness Training to Their Offering

By | Managed Services News

Cybersecurity breaches are expensive. Even if you provide industry-leading cybersecurity services, modern malware tactics are too sophisticated to guarantee 100% that your clients will stay safe. A single breach at a client site can spell countless man-hours lost to remediation and disaster recovery—not to mention the damage it does to the trust your clients place in you and your services.

Download this quick guide and learn why training is a must in today’s cyber-climate.

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