Category Archives for "Managed Services News"

May 28

Channel Partners Conference & Expo 2021 Preview: We’ve Missed Your Faces!

By | Managed Services News

Channel Partners Conference & Expo 2021 is going to be a homecoming in every sense of the word. It will be the first time in more than two years we’ve been able to meet and greet each other live. Finally, we can return to the in-person networking, making new connections and catching up with old friends.

Virtual does have its benefits. But there’s no substitute for actually being in the Expo Hall to see the newest products and solutions. For days jam-packed with conference sessions, keynote presentations and special events. The buzz and banter of the crowds. The chance to be face-to-face.

And speaking of faces, after more than two years away, will you be able to come up with the names that go with them? Just in case, here’s a quick refresher course.

Click through the slideshow above to reacquaint yourself with some of the people you’re likely to encounter at Channel Partners Conference & Expo 2021. And make sure your face is among those returning to Las Vegas this November.

Registration is open now.

Purple Register Now Button

May 27

Channel Partners Conference & Expo 2021 Preview: We’ve Missed Your Faces!

By | Managed Services News

Channel Partners Conference & Expo 2021 is going to be a homecoming in every sense of the word. It will be the first time in more than two years we’ve been able to meet and greet each other live. Finally, we can return to the in-person networking, making new connections and catching up with old friends.

Virtual does have its benefits. But there’s no substitute for actually being in the Expo Hall to see the newest products and solutions. For days jam-packed with conference sessions, keynote presentations and special events. The buzz and banter of the crowds. The chance to be face-to-face.

And speaking of faces, after more than two years away, will you be able to come up with the names that go with them? Just in case, here’s a quick refresher course.

Click through the slideshow above to reacquaint yourself with some of the people you’re likely to encounter at Channel Partners Conference & Expo 2021. And make sure your face is among those returning to Las Vegas this November.

Registration is open now.

Purple Register Now Button

May 27

Channel Partners Conference & Expo 2021 Preview: We’ve Missed Your Faces!

By | Managed Services News

Channel Partners Conference & Expo 2021 is going to be a homecoming in every sense of the word. It will be the first time in more than two years we’ve been able to meet and greet each other live. Finally, we can return to the in-person networking, making new connections and catching up with old friends.

Virtual does have its benefits. But there’s no substitute for actually being in the Expo Hall to see the newest products and solutions. For days jam-packed with conference sessions, keynote presentations and special events. The buzz and banter of the crowds. The chance to be face-to-face.

And speaking of faces, after more than two years away, will you be able to come up with the names that go with them? Just in case, here’s a quick refresher course.

Click through the slideshow above to reacquaint yourself with some of the people you’re likely to encounter at Channel Partners Conference & Expo 2021. And make sure your face is among those returning to Las Vegas this November.

Registration is open now.

Purple Register Now Button

May 27

Channel Partners Conference & Expo 2021 Preview: We’ve Missed Your Faces!

By | Managed Services News

Channel Partners Conference & Expo 2021 is going to be a homecoming in every sense of the word. It will be the first time in more than two years we’ve been able to meet and greet each other live. Finally, we can return to the in-person networking, making new connections and catching up with old friends.

Virtual does have its benefits. But there’s no substitute for actually being in the Expo Hall to see the newest products and solutions. For days jam-packed with conference sessions, keynote presentations and special events. The buzz and banter of the crowds. The chance to be face-to-face.

And speaking of faces, after more than two years away, will you be able to come up with the names that go with them? Just in case, here’s a quick refresher course.

Click through the slideshow above to reacquaint yourself with some of the people you’re likely to encounter at Channel Partners Conference & Expo 2021. And make sure your face is among those returning to Las Vegas this November.

Registration is open now.

Purple Register Now Button

May 27

Our MSP Survey Results Reveal Uptick in Recurring Revenue, Strong Cloud Sales

By | Managed Services News

But considering high-profile breaches, why didn’t security sales spike that much?

Back in April, Channel Futures launched a benchmark survey to get a pulse of the top trends and opportunities in the industry during the first quarter of 2021. The MSP space experienced a dramatic shift following the coronavirus pandemic. We wanted to gauge how providers are faring now that the smoke has begun to clear. The survey results gave us good insight into the various aspects of how MSPs function, the challenges they face, and the services they offer. In particular, we noticed several trends around recurring revenue, cloud-related sales and security-related sales.

Coming “out” of the pandemic, it’s clear some MSPs were still able to grow their businesses. This was all despite familiar pitfalls, which include widespread shortage of talent and inefficient remote monitoring and management (RMM) tools. Of course, there’s also the constant threat of increasingly advanced cyberattacks. Looking ahead, given these findings, it appears MSPs are in a unique position to thrive in economic shake-ups, and drive value to customers. 

Our survey uncovered some of the key trends and impact the tumultuous year that was 2020 brought forth. Here are four of the key research findings gleaned from the survey, along with perspectives from industry experts.

Recurring Revenue

We wanted to know how these smaller, privately held companies in the channel are performing. So we asked folks how recurring revenue in the first quarter of 2021 compared to the year-ago quarter. About one in eight (12%) of respondents said their recurring revenue increased more than 20% in the first quarter — an encouraging nudge upward. About 27% said recurring revenue was up by at least 11%. That shows there’s a good portion of the community having a pretty successful year.

We asked Jason Ingalls, founder & CEO, Ingalls Information Security. for his take on what that means.

“Recalling that the workforce all went to the WFH model in Q1 2020, this makes me wonder if a) Q1 was a great quarter in 2020 in terms of recurring revenue for many MSPs handling remote worker requests from lots of clients, and Q1 2021 has shown improvement over that spike as the economy heated up; or b) Q1 2020 was relatively flat and Q1 2021 mirrored it,” said Ingalls.

Ingalls Infosec's Jason Ingalls

Ingalls Infosec’s Jason Ingalls

“It certainly indicates stability in an otherwise unstable 12-month cycle. And generally, people indicated they were doing better than a year ago,” he added.

“I see a direct correlation here to the reliance of leveraging outside resources to facilitate the changing landscape of technology departments,” said Chris Ichelson, CEO, 360 SOC. “Organizations are leveraging the channel more than ever in search of the guidance to address the “new normal.” I also see the reactive correlation in cybersecurity to the amount of breach media coverage.”

Where MSPs Are Adding Vendors

The sentiment among the MSP professionals we surveyed pointed overwhelmingly to security. When we asked in which sectors MSPs added vendors in the first quarter, more than a quarter (29%) cited backup and disaster recovery (BDR). Managed security also came in at 29%, with cloud storage coming in close behind at 24%. Other notable mentions included …

May 27

Channel Partners Conference & Expo 2021 Preview: We’ve Missed Your Faces!

By | Managed Services News

Channel Partners Conference & Expo 2021 is going to be a homecoming in every sense of the word. It will be the first time in more than two years we’ve been able to meet and greet each other live. Finally, we can return to the in-person networking, making new connections and catching up with old friends.

Virtual does have its benefits. But there’s no substitute for actually being in the Expo Hall to see the newest products and solutions. For days jam-packed with conference sessions, keynote presentations and special events. The buzz and banter of the crowds. The chance to be face-to-face.

And speaking of faces, after more than two years away, will you be able to come up with the names that go with them? Just in case, here’s a quick refresher course.

Click through the slideshow above to reacquaint yourself with some of the people you’re likely to encounter at Channel Partners Conference & Expo 2021. And make sure your face is among those returning to Las Vegas this November.

Registration is open now.

Purple Register Now Button

May 27

Channel Partners Conference & Expo 2021 Preview: We’ve Missed Your Faces!

By | Managed Services News

Channel Partners Conference & Expo 2021 is going to be a homecoming in every sense of the word. It will be the first time in more than two years we’ve been able to meet and greet each other live. Finally, we can return to the in-person networking, making new connections and catching up with old friends.

Virtual does have its benefits. But there’s no substitute for actually being in the Expo Hall to see the newest products and solutions. For days jam-packed with conference sessions, keynote presentations and special events. The buzz and banter of the crowds. The chance to be face-to-face.

And speaking of faces, after more than two years away, will you be able to come up with the names that go with them? Just in case, here’s a quick refresher course.

Click through the slideshow above to reacquaint yourself with some of the people you’re likely to encounter at Channel Partners Conference & Expo 2021. And make sure your face is among those returning to Las Vegas this November.

Registration is open now.

Purple Register Now Button

May 27

Channel Partners Conference & Expo 2021 Preview: We’ve Missed Your Faces!

By | Managed Services News

Channel Partners Conference & Expo 2021 is going to be a homecoming in every sense of the word. It will be the first time in more than two years we’ve been able to meet and greet each other live. Finally, we can return to the in-person networking, making new connections and catching up with old friends.

Virtual does have its benefits. But there’s no substitute for actually being in the Expo Hall to see the newest products and solutions. For days jam-packed with conference sessions, keynote presentations and special events. The buzz and banter of the crowds. The chance to be face-to-face.

And speaking of faces, after more than two years away, will you be able to come up with the names that go with them? Just in case, here’s a quick refresher course.

Click through the slideshow above to reacquaint yourself with some of the people you’re likely to encounter at Channel Partners Conference & Expo 2021. And make sure your face is among those returning to Las Vegas this November.

Registration is open now.

Purple Register Now Button

May 27

NXTSYS Lands AppSmart Funding, Enters Exclusive Relationship

By | Managed Services News

NXTSYS has committed to giving MSPs more co-selling opportunities in telecom and cloud.

NXTSYS Consulting aims to better serve its MSP and agent partners through an investment from AppSmart.

NXTSYS is participating in AppSmart’s Invest program, which gives members upfront capital and residual payments. As a result, NXTSYS’ longtime investor will part ways with the company. NXTSYS has entered into an exclusive commercial relationship with AppSmart as a result of the participation.

The company now brands itself as “NXTSYS Consulting, Powered by AppSmart” on its website. The companies say that NXTSYS partners will use AppSmart’s platform and product marketplace. In addition, partners will deepen their portfolios through “the consolidation of the strongest provider agreements in the industry.” AppSmart’s portfolio contains the combined forces of WTG, Telegration, CNSG and MicroCorp.

AppSmart's Tim Basa

AppSmart’s Tim Basa

NXTSYS over the years has partnered with many of the companies that now comprise AppSmart, according to AppSmart ‎Vice President of Sales and Operations Tim Basa.

“There was a strong tradition of success with the legacy AppSmart companies and NXTSYS. In addition to our history together, we also share a clear, compelling vision for the future,”  Basa told Channel Futures. “We’re aligned on our commitment to empower digital transformation and create outstanding results for our channel partners and the clients they serve.”

Full Equity

The parties did not disclose the financial terms of the agreement. CEO Dave Wallace and VP of sales Jared Adamcik will exercise 100% equity ownership of their company.  AppSmart has emphasized that it does not acquire members of the Invest program.

Wallace, Dave_NXTSYS

NXTSYS’ Dave Wallace

“With this capital, NXTSYS plans to strategize for a long-term growth trajectory that will enable us to support our MSPs in never-before-seen ways,” Wallace said. “With AppSmart’s help, NXTSYS will drive new opportunities for its agents and MSPs — helping them grow their customer bases through our unique co-selling model, educational resources and expertise.”

Company Background

NXTSYS offers a unique business model that caters to IT-telecom convergence. The company defines itself as the first telecom master agent to offer MSPs co-selling opportunities. NXTSYS lends its technological expertise to MSP partners as they sell cloud and telecom solutions to customers, and the two parties split commissions 50-50.

The company also offers a traditional master agent model for more experienced sellers with “evergreen, top-tier, residual commissions.”

Basa praised the NXTSYS business model.

“AppSmart’s decision to inject capital into NXTSYS is a testament to NXTSYS’ historical success, forward-thinking strategy, and commitment to their MSPs and agents,” Basa said. “The NXTSYS team has a clear dedication to helping their MSPs grow, and we know this partnership will fuel mutual growth in all sides.”

Invest Program

Basa explained the “smart funding” program in a video interview with Channel Futures earlier this spring. Seven partners participated in the Invest program in its inaugural year, and AppSmart is aiming for approximately 20 new participants in 2021. Consultancy GCG recently announced its participation in the program as well, as an exclusive partnership with AppSmart.

Basa also explained why AppSmart resists the label of a traditional master agent.

NXTSYS operates out of Southlake, Texas, and AppSmart’s HQ is in San Francisco.

 

May 27

PGi Launches New Brand for Enhancing Virtual Meeting Experiences

By | Managed Services News

The first PGiConnect offering integrates with Microsoft Teams.

PGi, the virtual events and meetings company, has launched PGiConnect. It enhances virtual meeting experiences for businesses of all types and sizes.

PGiConnect is a new brand that offers solutions and products that enhance the experience of business communications. It provides collaboration platforms and integrated audio solutions that enhance customers’ offerings.

Andrew Jones is senior vice president of PGi‘s audio business.

PGi's Andrew Jones

PGi’s Andrew Jones

“We’ve helped people, enterprises and teams connect virtually for 30 years,” he said. “And PGiConnect builds on our heritage and infrastructure to enable customers to deliver high-quality audio experiences across any collaboration platform. PGiConnect will enhance any business communication experience, providing … intelligent audio communication solutions that stand alone or, more importantly, enrich others.”

The first PGiConnect offering integrates with Microsoft Teams. This offering enables audio using the established PGi audio network to dial in via PSTN to your Microsoft Teams meeting on a variable rate plan.

With Outlook scheduling and plug-in capabilities for Windows, Mac and browser access, PGiConnect will allow end-users to use audio to join a Microsoft Teams meeting. That’s whether in the office or on the go.

PGiConnect will extend its integration capabilities across other virtual meeting platforms in the future. And it plans to launch a cloud bridging product.

PGiConnect enables customers to integrate with cloud-based global collaboration and conferencing solutions. Moreover, they gain access to cost savings with local, toll-free local and international dial-in numbers, as well as 24/7 customer support.

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