Category Archives for "Managed Services News"

Jan 14

Samsung Boosts Smartphone Security with New Galaxy S21 Line

By | Managed Services News

In addition, John Curtis will replace Mike Coleman as Samsung’s North America channel chief.

Samsung is enhancing the security, communications and collaboration capabilities of its premium smartphones with the new Galaxy S21 line. Launched today at the semiannual Samsung Unpacked event were new pro earbuds and three new Galaxy S21 phones.

In addition to enhancing its flagship Galaxy phones, Samsung has a new channel chief in North America. John Curtis, VP of B2B sales, will take over the role vacated last month by Mike Coleman, who joined Avaya. Curtis joined Samsung nearly five years ago after a decade at Vodafone Global Enterprise, according to his LinkedIn profile. Samsung confirmed the move but said they will make him available at a future time.

Partners can now start accepting orders for the new Galaxy S21 phones, which will ship on Jan. 29. The 5G-compatible phones will be available either unlocked or aligned with any of the three major U.S. wireless carriers. Commercial partners will also be able to offer enterprise editions of the new phones.

The Galaxy S21 Enterprise Edition will include Samsung’s new Knox Suite, a set of tools launched last year. Knox Suite provides mobile enrollment, device and app management, and remote administration to protect enterprise data. The suite extended the Knox device security and management tooling Samsung has offered to enterprise customers of its Galaxy devices.

Samsung's TM Roh

Samsung’s TM Roh

The three phones consist of the standard Galaxy S21 featuring a 6.2-inch display, the Galaxy S21+ with a larger 6.7-inch screen and the 6.8-inch Galaxy S21 Ultra. They represent “a giant leap forward,” TM Roh, president and head of Samsung’s mobile communications business, said during the Unpacked event. “It has an iconic and redefined design, that will turn heads. [It has the fastest chip ever for [the] Galaxy.”

Enhanced Dual-Layer Hardware Security

Samsung is powering the new phones with its new 5 nanometer CPU and the Qualcomm Snapdragon 888 5G mobile platform. The new Galaxy S21 line is also the most secure set of phones the company has developed to date, according to Samsung.

The new Knox Vault provides two layers of security. It includes a secure processor and a secure memory layer isolated from the phone’s operating system. Providing a separate, secure chipset from the OS gives an isolated place to store sensitive information, such as fingerprint and authentication data. There is a secure protocol that communicates between an application processor and the memory processor.

“So not only are the two pieces of silicon secure, but you also have a secure protocol to communicate between the two,” Bob Escalle, Samsung’s head of B2B product management, said during a briefing with media and analysts.

Moor Insights' Patrick Moorhead

Moor Insights’ Patrick Moorhead

“The new dedicated security processor and secure memory look very provocative and will make IT sleep better at night,” said Patrick Moorhead, founder and chief analyst with Moor Insights & Strategy.

Wireless DeX for Windows and Mac

When Samsung launched the Galaxy Note20 phones and Galaxy Tab S7 tablets in August, they offered the new wireless DeX. Wireless DeX extends the device display to a Miracast-capable monitor or Samsung TV manufactured after 2019. With the Galaxy S21 line, Wireless DeX will work with PCs or Macs.

“With this feature, the DeX UI appears as a window on your PC or Mac,” Escalle explained. “In that window, you can access all of your apps — even the ones designed only for the phone. You can complete an email you started on your phone or drag and drop files between your phone and PC. No need to email documents to yourself anymore. And if you have to switch locations; there’s nothing to unplug.”

Galaxy S21 Ultra Adds Pro-Grade Camera

The new Galaxy S21 Ultra is the highest-end phone, which includes a professional-grade camera, an “intelligent” and high-resolution display. The 6.8-inch Dynamic AMOLED 2X display supports Quad HD+ and has a 120 Hz refresh rate. The display adjusts based on the content, from 10 Hz to 120 Hz, and offers a 50% improved contrast ration over the Galaxy S20 Ultra.

The camera system includes four rear cameras with ultra-wide, wide and dual telephoto lenses and an upgraded 108MP sensor. Samsung said users can now shoot 4K video at 60 frames-per-second (fps) across all the front and rear four lenses. The camera also has a 12-bit RAW file option. Escalle noted that the “director’s view” lets users switch between multiple AI enabled cameras in real time. They can record video from the rear and front-facing cameras at the same time.

“A realtor, for instance, can use multiple lenses to show a room from every corner, or have a picture-in-picture of their face as they take families on a virtual tour,” Escalle said. “And factory leaders can use these innovations to shoot dynamic training videos on how to operate machinery. [Users] can shoot, edit and deliver professional quality footage all from their phone.”

The Galaxy S21 Ultra also is the first to support the S Pen. That makes it the first Samsung phone other than the Galaxy Note that is pen-enabled. Samsung will offer two new optional S Pens.

Samsung said pricing for the 6.2-inch Galaxy S21 will start at $800, the larger Galaxy S21+ starts at $1,000 and the Samsung Galaxy S21 Ultra starts at $1,200.

Jan 14

Kaseya Unified RMM Solution Tackles Growing Number of Connected Devices

By | Managed Services News

The evolution of Kaseya VSA brings all device management into a single product.

Remote monitoring and management (RMM) has gone through quite the transformation in the past year. As Kaseya CEO Fred Voccola puts it, the world has become a complex mix of mission-critical applications and data, and an exploding diversity of devices and services. Therefore, MSPs and internal IT teams have been forced to adopt multiple products, increase staff, and create their own solutions. 

This has resulted in a plethora of issues — higher costs, lower efficiency, and just an overall mishandling of resources and budgets. Not what you want in normal times, but certainly not during a pandemic.

As a solution to these issues, Kaseya just announced Unified Remote Monitoring and Management, the cornerstone of Kaseya VSA. It aims to usher in the next generation of RMM technology. 

Tackling Connected Devices

The idea is that through a unified framework, Kaseya delivers a modern RMM solution that holistically tackles the ever-growing ecosystem of connected devices. It also gives MSPs the ability to take charge of their IT infrastructures through one platform.

Kaseya's Mike Puglia

Kaseya’s Mike Puglia

“MSPs are bombarded with a growing number of devices that need to be managed and secured,” said Mike Puglia, chief strategy officer at Kaseya. “This places a significant strain on already stretched teams forced to switch between numerous products to perform daily tasks. Without a unified solution for RMM, MSPs will struggle to maintain profitability as the IT ecosystem becomes more complex.” 

Kaseya’s Unified RMM technology brings all device management into a single product. This will enable MSPs to manage the entire IT infrastructure from one scalable solution. 

“With integrated security and documentation functions as well as efficiency-boosting automation, Kaseya’s VSA solution increases technician efficiency and empowers MSPs to deliver essential services for users reliably and profitably,” says Puglia.

Upping the RMM Game

Kaseya VSA upped the RMM game in 2018 with the launch of RMM 2.0. This was the industry’s first RMM solution to natively unify both endpoints and network management, and embed IT documentation. It also exponentially extended IT automation capabilities through crowdsourced automation. With this solution, Kaseya VSA aims to once again push the industry forward by unifying all connected devices. This will deliver enhanced automation across complex systems and empower teams to provide both reliable and profitable IT services.

Jan 14

HPE, Synnex Channel Execs Look Forward to Former Intel CTO Returning as CEO

By | Managed Services News

One Intel partner calls Gelsinger an industry veteran and visionary.

Former Intel CTO Pat Gelsinger’s return to the company as its CEO has partners looking forward to working with him.

Gelsinger will become Intel’s CEO on Feb. 15, replacing Bob Swan, who’s been CEO for two years. Gelsinger most recently was VMware’s CEO for more than eight years.

The former Intel CTO began his career at Intel and spent 30 years there.

George Hope is worldwide head of partner sales at Hewlett Packard Enterprise (HPE).

HPE's George Hope

HPE’s George Hope

“I’m looking forward to seeing Pat at the helm,” he said. “He is an industry veteran and a visionary. I remember seeing an immediate impact when he came to EMC. He brought a fresh perspective and out-of-the-box thinking. HPE has a long history working with Intel. And with Pat’s background at the company, I expect good progress in the coming months.”

Michael Urban is Synnex‘s worldwide technology solutions distribution president. He, too, looks forward to seeing Gelsinger at the helm at Intel.

Synnex's Michael Urban

Synnex’s Michael Urban

“Intel has been a strong partner with Synnex for decades,” he said. “And we expect that relationship to only grow as we continue to identify new opportunities and innovative solutions that drive business for our channel partners. Pat has done an outstanding job at VMware and for the channel over many years. And he brings that dedication and commitment to Intel. Synnex looks forward to working with him in his new role.”

Homecoming for Gelsinger

James Sanders is semiconductor market analyst at 451 Research, a division of S&P Global Market Intelligence. He said Gelsinger will have the advantage of a “solid engineering background, a good track record running large businesses and enough credibility within the company for a new direction.”

“This is a homecoming for [Gelsinger] personally, and comes at a pivotal time for Intel given the headwinds it is facing,” he said.

Michael Dell, CEO and chairman of Dell Technologies, said Gelsinger led VMware’s “tremendous growth and expansion, and built a solid foundation for future innovation” over the last eight years. VMWare is a Dell company.

“I speak for the VMware board of directors, executive management and employees in expressing our gratitude to Pat for his leadership at VMware,” he said. “And we are thrilled to keep him on as a member of the board.”

Zane Rowe, VMware CFO and Interim CEO, said Gelsinger accomplished at lot at VMware.

“Pat led the company in expanding our core virtualization footprint and broadening our capabilities to cloud, networking, 5G/edge and security, while almost tripling revenue to nearly $12 billion,” he said. “VMware remains focused on helping customers optimize their digital infrastructure — from app modernization and multicloud to networking, security and digital workspaces. We look forward to continued growth and innovation across our technology offerings.”

Jan 14

Malwarebytes Enhances OneView to Help MSPs’ Security Business

By | Managed Services News

Security is an increasing concern for MSPs, particularly amid COVID-19.

Malwarebytes just expanded its OneView management dashboard to streamline security business operations for MSP partners.

The latest expansion brings management of server products into the cloud console. In addition, it integrates directly with the ConnectWise Manage business management solution. That makes it easier for MSPs to streamline billing, service ticketing and account management during a critical time of increased cybersecurity threats.

Mike LaPeters is Malwarebytes’ vice president of worldwide MSP and channel operations.

Malwarebytes' Mike LaPeters

Malwarebytes’ Mike LaPeters

“Security is an increasing concern for MSPs, particularly as their clients have become more targeted by cybercriminals in the wake of the COVID-19 pandemic,” he said. “By expanding OneView integrations and product capabilities, we are helping MSPs by both providing tailored security solutions for their clientele and also easing the burden of management and billing.”

MSP and Their Customers Not Safe

According to research from ConnectWise-owned Continuum, 83% of MSPs have report a customer cyberattack. Furthermore, 74% report suffering at least one attack themselves.

In addition, 67% of MSPs do not feel fully confident in their ability to defend their clients against a cyberattack.

Malwarebytes‘ OneView integration with ConnectWise Manage boosts MSP team productivity by eliminating manual tasks. It also provides up-to-date customer data capabilities to increase efficiency of billing and licensing management.

Automated ticket creation from Malwarebytes security scans gives MSP teams full awareness of threats to their customers. It provides direct visibility into endpoints while informing on critical status and information to keep customers more secure.

Malwarebytes’ software agent provides MSP staff with an understanding of endpoint status and configuration. It does so by exchanging important details like OS version, IP address, installation dats and more with the ConnectWise Manage tools. That allows teams to make more informed decisions on securing their customer endpoints.

MSP partners can now also integrate Malwarebytes endpoint security products for servers into the OneView console for streamlined management.

Jan 14

Germany-based MSP Offers Reliable “Bring Your Own VM” Migration with Super-Fast Cutover

By | Managed Services News

BORDONARO IT is a Germany-based managed service provider that enables IT hybridization and cloud migrations for clients in many diverse verticals, including finance, medicine, crafts, automotive, agencies and retail. Bordonaro offers infrastructure as a service, providing Azure Stack services to dozens of customers throughout Germany and running over 150 customer VMs across two data centers for redundancy. Not only has BORDONARO IT has received the Top 100 award for innovative strength and above-average innovation in medium-sized companies, but its CEO, Dino Bordonaro, was named Microsoft MVP for Microsoft® Azure.

Read this case study and learn how since implementing Carbonite Migrate, Bordonaro’s migration process is faster.

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Jan 14

Carbonite® Disaster Recovery-as-a-Service

By | Managed Services News

Instead of living with the risk of unexpected downtime, companies can trust Carbonite, which offers small and midsize businesses options for disaster recovery that aligns with their recovery objectives and the resources they have – or may not have – available.

Learn more about Carbonite Recover’s key benefits today!

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Jan 14

Tenable Research: Publicly Known Vulnerabilities Increased in 2020

By | Managed Services News

Ransomware was by far the most popular attack vector in 2020.

Common vulnerabilities and exposures (CVEs), or publicly known security vulnerabilities, jumped again last year,  according to new Tenable research.

This led to some of the worst-ever cyberattacks.

From 2015-2020, the number of reported CVEs increased by nearly 37% per year. The 18,358 CVEs reported in 2020 represent a 6% increase over the 17,305 reported in 2019 and a 183% increase over the 6,487 disclosed in 2015.

Prioritizing which vulnerabilities warrant your attention is more challenging than ever, and not all vulnerabilities are created equal.

Summer was the high point for CVEs last year, according to Tenable.

Ransomware Gangs Active in 2020

Satnam Narang is staff research engineer at Tenable. He said the three VPN vulnerabilities in Citrix, Pulse Secure and Fortinet were alarming. That’s because they underscores the lack of cyber hygiene in place for many organizations.

And it wasn’t just COVID-19 that made 2020 unique for cybercrime, he said.

Tenable's Satnam Narang

Tenable’s Satnam Narang

“A seed was planted in December 2019 when the Maze ransomware gang launched a leak website, where stolen data were used to name and shame their victims into paying the ransom demand,” Narang said. “In 2020, a total of 18 ransomware gangs launched leak websites of their own, underscoring just how successful this newfound extortion tactic has become.”

Additionally unique was the news of further experimentation by one of these ransomware groups, he said. It not only extorts victims through their leak website, but also launches distributed denial of service (DDoS) attacks against their websites.

“An organization’s website is the primary vehicle for communication,” Narang said. “And during an incident like a breach, it becomes the destination for customers to get up-to-date information. This DDoS attack eliminates that avenue of communication, putting added pressure on the victim to pay the ransom demand.”

Zero-Day Vulnerabilities

Tenable identified 29 net-new zero-day vulnerabilities disclosed in 2020. Of those, more than 35% were browser-related vulnerabilities, while nearly 29% were within operating systems.

From January-October, 730 publicly disclosed events resulted in over 22 billion records exposed.

Among industries, health care led at 25%, followed by education at 13%. Health care breaches alone accounted for nearly 8 million records exposed. Government and technology were also frequent targets

Ransomware was by far the most popular attack vector in 2020.

“One thing that surprised us when analyzing the data around breaches was the fact that nearly a quarter of the breaches we reviewed had no root cause associated with them,” Narang said. “This was an unexpected finding for our team.”

The research highlights just how dynamic and expansive the corporate attack surface is, he said.

The threats organizations faced in 2020 aren’t going to disappear; in fact, they’re likely to get more frequent and damaging.

“Many of these organizations are turning to MSSPs to help understand these threats and, ultimately, thwart them,” Narang said. “This is an opportunity for MSSPs and other security providers to serve as trusted advisers, helping clients secure their increasingly complex environments.”

More Vulnerabilities Expected This Year

Many of the trends observed are likely to remain in place, Narang said.

“We expect 2021 to be another banner year for vulnerability disclosures across the spectrum,” he said. “And unpatched vulnerabilities will continue to pose a problem for organizations as a favorite vector for bad actors.”

If and when organizations move their workforces back to the office, the systems and infrastructure spun up to support the remote workforce will be targeted if they’re not adequately dismantled or kept up to date, Narang said.

“Ransomware continues to remain the most serious threat to businesses, as cybercriminals’ extortion tactics have proven to be a lucrative endeavor,” he said. “Breaches will remain a problem for many organizations, as we expect to see more attacks linked to third parties and supply chains.”

Jan 14

How Secure is Your Cloud Data?

By | Managed Services News

The global COVID-19 pandemic has caused a massive shift to remote work. According to one estimate, the number of days spent telecommuting has risen 49% since the pandemic. While the pandemic may have triggered the shift, there’s no sign things will return to normal once the crisis fades.

Even prior to the COVID-19 pandemic, businesses were rapidly shifting their workforces to Microsoft 365 cloud apps. Now, with more employees working remotely than ever, cloud platforms and cloud collaboration tools have become essential to business operations. But how do you keep those applications safe from the common causes of data loss?

This whitepaper reviews:

  • Data Loss in OneDrive
  • SharePoint Permissions and Site Collections
  • Recovering Teams Conversations
  • Handling Exchange Mailboxes

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Jan 14

Carbonite® Migrate for SAP

By | Managed Services News

Carbonite Migrate is the right tool for performing complex SAP migrations, allowing scalable migration to any physical, virtual or cloud target environment. Carbonite Migrate simplifies both lift-and-shift and optimization migrations without disrupting the production environment or taxing IT departments. Carbonite has an established track record of reliably moving SAP workloads, a task that can be challenging for native or free tools.

Learn more about this solution now!
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Jan 14

Carbonite® Migrate

By | Managed Services News

The potential for downtime and data loss prevents many organizations from undertaking data migrations. Carbonite® Migrate quickly and easily migrates physical, virtual and cloud workloads over any distance with minimal risk and near-zero downtime. The streamlined process automates and consolidates numerous steps, which are otherwise manual and prone to human error, into just a few simple.

Learn more about simple and seamless hardware upgrades, virtualization, switching hypervisors, and moving to, from and between clouds.

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