Category Archives for "Managed Services News"

Jul 07

MSPs & RMM: The Importance of Remote Client Support

By | Managed Services News

RMM can help organizations manage remote client support in today’s changeable business climate.

Whether your employees and clients are still working from home or you’ve started helping them transition back to the office, you’ll want to explore using a remote monitoring and management (RMM) tool for remote client support. Implementing an RMM reduces your operational overhead and empowers the technical team to focus on what matters most–delivering better service, faster, from anywhere.

One of the biggest challenges you’ll face in the transition back to the office is providing support for a wide array of devices. Some users worked from home on personal computers that weren’t connected to the organization’s network. Others utilized work-sanctioned computers running a variety of applications and operating systems, and may not have been kept up-to-date with the latest patches.

These remote client support circumstances present security and data loss vulnerabilities. As an MSP, you are undoubtedly working diligently to address these issues, among others, for your clients. The question of whether RMM can help in these efforts has come up frequently in conversations with partners. In short: Yes, it can.

Datto RMM can help tackle these hurdles by enabling you to:

  • Easily distribute and silently install pre-configured RMM agents via email to employees and clients alike. This ensures you can work behind the scenes so as not to disturb the workforce.
  • Install vital business software, like Office 365 and file sync and share, and make necessary updates and changes based on the transition back to the office.
  • Deploy VoIP “softphones” to protect the exposure of end users’ personal phone numbers, as some employees may still be using their personal phones.
  • Install critical patches on all machines to reduce vulnerable attack surfaces and protect employee and client data.
  • Receive instant support requests from end users when trouble arises, while providing secure, permitted remote support of end users’ devices.
  • Automatically uninstall the RMM agent and business software from personal end user devices when “WFH” mandates are lifted.

The concept of business continuity has been at the core of Datto’s offering and mindset since day one. During this challenging time, Datto is continuing to provide MSPs with the tools and resources they need to run their business effectively. With Datto RMM, MSPs can securely and intuitively manage IT infrastructures from any location. 

Adrian Luh is Product Marketing Manager, Datto. 

This guest blog is part of a Channel Futures sponsorship.

Jul 07

MSPs & RMM: The Importance of Remote Client Support

By | Managed Services News

RMM can help organizations manage remote client support in today’s changeable business climate.

Whether your employees and clients are still working from home or you’ve started helping them transition back to the office, you’ll want to explore using a remote monitoring and management (RMM) tool for remote client support. Implementing an RMM reduces your operational overhead and empowers the technical team to focus on what matters most–delivering better service, faster, from anywhere.

One of the biggest challenges you’ll face in the transition back to the office is providing support for a wide array of devices. Some users worked from home on personal computers that weren’t connected to the organization’s network. Others utilized work-sanctioned computers running a variety of applications and operating systems, and may not have been kept up-to-date with the latest patches.

These remote client support circumstances present security and data loss vulnerabilities. As an MSP, you are undoubtedly working diligently to address these issues, among others, for your clients. The question of whether RMM can help in these efforts has come up frequently in conversations with partners. In short: Yes, it can.

Datto RMM can help tackle these hurdles by enabling you to:

  • Easily distribute and silently install pre-configured RMM agents via email to employees and clients alike. This ensures you can work behind the scenes so as not to disturb the workforce.
  • Install vital business software, like Office 365 and file sync and share, and make necessary updates and changes based on the transition back to the office.
  • Deploy VoIP “softphones” to protect the exposure of end users’ personal phone numbers, as some employees may still be using their personal phones.
  • Install critical patches on all machines to reduce vulnerable attack surfaces and protect employee and client data.
  • Receive instant support requests from end users when trouble arises, while providing secure, permitted remote support of end users’ devices.
  • Automatically uninstall the RMM agent and business software from personal end user devices when “WFH” mandates are lifted.

The concept of business continuity has been at the core of Datto’s offering and mindset since day one. During this challenging time, Datto is continuing to provide MSPs with the tools and resources they need to run their business effectively. With Datto RMM, MSPs can securely and intuitively manage IT infrastructures from any location. 

Adrian Luh is Product Marketing Manager, Datto. 

This guest blog is part of a Channel Futures sponsorship.

Jul 07

SolarWinds Provides More Hybrid IT Support with Updated Portfolio

By | Managed Services News

The portfolio is built to meet the needs of IT pros operating in hybrid IT environments.

SolarWinds has unveiled enhancements across its IT operations management portfolio to give IT pros new levels of hybrid IT support.

The updates include new versions of network, systems and database management products. SolarWinds said the updates show how it is extending its promise to help IT pros by offering complete visibility.

The company built the portfolio to meet the needs of IT pros operating in hybrid IT and responding to economic pressures.

Channel Sales and Support

Jared Hensle is senior product marketing manager at SolarWinds. He said a number of the new features align with both hardware and software vendors that rely on channel vendors for sales and support.

SolarWinds' Jared Hensle

SolarWinds’ Jared Hensle

Nutanix and VMware both rely heavily on channel partners, and we now have multiple new features across multiple products that can be sold alongside to monitor those new deployments as well as their existing infrastructure,” he said. “PostgreSQL is an open-source database that relies on the channel and community for ongoing support. SolarWinds’ ability to monitor and optimize Postgres provides channel vendors the ability to solidify the channel partner’s relationship with a joint database platform and monitoring solution.”

The importance of technology in fueling business success during times of crisis highlights the need for complete, end-to-end IT operations management offerings to scale for demand and simplify complexity, according to SolarWinds.

Consolidating to a single provider offering full-stack visibility allows organizations to meet today’s challenges. And it sets them up for more success moving forward, the company said.

“SolarWinds has always aimed to foster a good, working relationship with channel partners,” Hensle said. “With the latest set of updates, channel vendors have an opportunity to sell monitoring solutions … enhanced to address today’s modern infrastructure and software solutions.”

End Customer Challenges

End customers have to do more with less, he said. With work from home, reliance on SaaS applications, VoIP and more, customers need to ensure everything is working correctly in hundreds, if not thousands of locations, he said.

“You can no longer walk to IT for a replacement,” Hensle said. “These enhancements help IT departments ensure that regardless of where an individual is working from, or what system or application they are connecting to, they can do so. These features, alongside existing infrastructure and optimization features help ensure that every dollar, megabyte, or CPU cycle is accounted for.”

“The world has been changed by recent events, and the demands we’ve seen on IT departments are familiar, but on a scale we’ve never seen before,” said Lee McClendon, SolarWinds‘ senior vice president of product for IT operations management. “Our recent updates to the IT operations management portfolio highlight our unique ability to give IT pros the certainty they need regardless of where their assets reside, the size of their company, or the macro factors impacting IT departments. No other vendor offers the same ease of use, full-stack visibility, and affordability delivered through a connected set of solutions that build as needs arise — no matter how great or small.”

Jul 07

MSPs & RMM: The Importance of Remote Client Support

By | Managed Services News

RMM can help organizations manage remote client support in today’s changeable business climate.

Whether your employees and clients are still working from home or you’ve started helping them transition back to the office, you’ll want to explore using a remote monitoring and management (RMM) tool for remote client support. Implementing an RMM reduces your operational overhead and empowers the technical team to focus on what matters most–delivering better service, faster, from anywhere.

One of the biggest challenges you’ll face in the transition back to the office is providing support for a wide array of devices. Some users worked from home on personal computers that weren’t connected to the organization’s network. Others utilized work-sanctioned computers running a variety of applications and operating systems, and may not have been kept up-to-date with the latest patches.

These remote client support circumstances present security and data loss vulnerabilities. As an MSP, you are undoubtedly working diligently to address these issues, among others, for your clients. The question of whether RMM can help in these efforts has come up frequently in conversations with partners. In short: Yes, it can.

Datto RMM can help tackle these hurdles by enabling you to:

  • Easily distribute and silently install pre-configured RMM agents via email to employees and clients alike. This ensures you can work behind the scenes so as not to disturb the workforce.
  • Install vital business software, like Office 365 and file sync and share, and make necessary updates and changes based on the transition back to the office.
  • Deploy VoIP “softphones” to protect the exposure of end users’ personal phone numbers, as some employees may still be using their personal phones.
  • Install critical patches on all machines to reduce vulnerable attack surfaces and protect employee and client data.
  • Receive instant support requests from end users when trouble arises, while providing secure, permitted remote support of end users’ devices.
  • Automatically uninstall the RMM agent and business software from personal end user devices when “WFH” mandates are lifted.

The concept of business continuity has been at the core of Datto’s offering and mindset since day one. During this challenging time, Datto is continuing to provide MSPs with the tools and resources they need to run their business effectively. With Datto RMM, MSPs can securely and intuitively manage IT infrastructures from any location. 

Adrian Luh is Product Marketing Manager, Datto. 

This guest blog is part of a Channel Futures sponsorship.

Jul 07

Channel Partners Virtual: Digital Events for the Modern Channel

By | Managed Services News

Join us Sept. 8-10, for the virtual version of the world’s largest channel event. Here’s what to expect.

The lesson that 2020 is teaching us seems to be that we all need to get comfortable with change. It’s a brave new world across the board, and no business has been left untouched. That includes us at Channel Partners and Channel Futures. Get ready for Channel Partners Virtual.

The Pandemic Pivot

Channel Partners Virtual announcement bannerBack in March, we had to postpone the Channel Partners Conference & Expo, the world’s largest channel event and one of the highlights of the year for our team. It was early in the coronavirus pandemic, when the world didn’t know just how bad things would get. We decided to colocate Expo with our fall event, Channel Partners Evolution, to create one massive and diverse conference such as we’d never held before.

But as the summer wore on, the situation in the U.S. and around the world began to quickly deteriorate. We came to the reluctant conclusion that to try and floor a live event would be dangerous to our attendees, our sponsors and our team. Last month, we announced that Channel Partners would be virtual for the very first time.

Off to the Races

As soon as the decision was made, it was go time! Over the last several months, our team has spent a tremendous amount of resources in researching platforms and creating content formats that will shine in a digital experience. We’ve talked to the industry to see what works for them and what doesn’t. Our speakers, many of whom we are bringing from our Vegas lineup, are tweaking their content for a virtual event. This is applicable to both the telco and IT channels, and relevant in a COVID world.

Most of what we told you to expect from our Vegas event will carry over to our new virtual format. Each of our speakers and panel moderators will provide educational assets for partners as session takeaways. Attendees will leave with workbooks, reference and resource sheets, partner enablement materials, and infographics that bring session content to life. If you’re looking for top-notch education to tide you over until then, check out our Channel Educational Series page on Channel Partners Online and Channel Futures. Many of the webinars in that series feed directly into our event programming.

You’ll also be happy to hear that our high-energy sessions will still appear at Channel Partners Virtual. All of our Debate 2020 sessions are still a go. These bring industry experts together to argue a hot topic like convergence, managed security and distribution. The CP Influencer of the YearJohn DeLozier, will lead a mainstage panel of rock stars on how to engage with influencers in the channel. Experts like Jay McBain, Gary Pica and CompTIA CEO Todd Thibodeaux will cover how to compete in the COVID channel.

Setting the Stage

New to our lineup are Tiffani Bova of Salesforce and Zoom channel chief Laura Padilla, who will take to our mainstage to brief attendees on the changing nature of technology and business practices in the telco and tech industries.

Will Harris will still teach us about sales and prospecting strategies, but he’ll add material that is particularly relevant in light of this pandemic. Not only that, but we partnered with Will’s philanthropic foundation to support kids in the foster system.

In light of recent events, Channel Partners is taking a firm stance on the side of equal rights, diversity and inclusion in the channel. We will lead breakout sessions and devote mainstage time to exploring the social movement. We will also explore how to discuss these issues with colleagues with sensitivity, and how to make your voice heard.

We’ve worked hard to make the vast majority of our content applicable to both the IT and telco channels. How? By providing sales and marketing training, talks on technology stacks, business best practices and a slew of security-focused sessions.

The MSP 501 Class of 2020

And don’t think just because we’re going virtual that we’ve forgotten about networking. We will honor both our MSP 501 Class of 2020 and our 2020 Excellence in Digital Services winners. And, of course, we’ve built in plenty of networking time in our virtual expo hall.

Speaking of the expo hall, one of the benefits to hosting this event in a virtual environment is the ability to build out incredible exhibitor booths, help desks and consultation stations.

We know we can bring our community opportunities to connect, learn and be inspired at our virtual event — just as we would for a physical event. Join us Sept. 8-10, 2020for three days of top-notch content and networking at the brand-new Channel Partners Virtual: Digital Events for the Modern Channel.

Jul 07

MSPs & RMM: The Importance of Remote Client Support

By | Managed Services News

RMM can help organizations manage remote client support in today’s changeable business climate.

Whether your employees and clients are still working from home or you’ve started helping them transition back to the office, you’ll want to explore using a remote monitoring and management (RMM) tool for remote client support. Implementing an RMM reduces your operational overhead and empowers the technical team to focus on what matters most–delivering better service, faster, from anywhere.

One of the biggest challenges you’ll face in the transition back to the office is providing support for a wide array of devices. Some users worked from home on personal computers that weren’t connected to the organization’s network. Others utilized work-sanctioned computers running a variety of applications and operating systems, and may not have been kept up-to-date with the latest patches.

These remote client support circumstances present security and data loss vulnerabilities. As an MSP, you are undoubtedly working diligently to address these issues, among others, for your clients. The question of whether RMM can help in these efforts has come up frequently in conversations with partners. In short: Yes, it can.

Datto RMM can help tackle these hurdles by enabling you to:

  • Easily distribute and silently install pre-configured RMM agents via email to employees and clients alike. This ensures you can work behind the scenes so as not to disturb the workforce.
  • Install vital business software, like Office 365 and file sync and share, and make necessary updates and changes based on the transition back to the office.
  • Deploy VoIP “softphones” to protect the exposure of end users’ personal phone numbers, as some employees may still be using their personal phones.
  • Install critical patches on all machines to reduce vulnerable attack surfaces and protect employee and client data.
  • Receive instant support requests from end users when trouble arises, while providing secure, permitted remote support of end users’ devices.
  • Automatically uninstall the RMM agent and business software from personal end user devices when “WFH” mandates are lifted.

The concept of business continuity has been at the core of Datto’s offering and mindset since day one. During this challenging time, Datto is continuing to provide MSPs with the tools and resources they need to run their business effectively. With Datto RMM, MSPs can securely and intuitively manage IT infrastructures from any location. 

Adrian Luh is Product Marketing Manager, Datto. 

This guest blog is part of a Channel Futures sponsorship.

Jul 07

CJ Arlotta on How to Pitch the Media: Partners, Get More Good Headlines

By | Managed Services News

Pitching to the media doesn’t have to be complicated. CJ Arlotta of CJ Media Solutions provides tips for partners.

Never really known how to pitch the media? Want to know how to earn more coverage in IT channel trade publications? 

CJ Media Solutions' CJ Arlotta

CJ Media Solutions’ CJ Arlotta

In a recent Channel Futures webinar (now available on demand), CJ Arlotta of CJ Media Solutions discussed what reporters in the channel are looking for, how they like to be pitched and steps partners can take to increase media exposure.

According to Arlotta, there are three different types of media:

  1. Owned — Simply put, media you own (e.g., company blog, company website). ​
  2. Paid — When you pay a third party for sponsorships or advertising (e.g., a sponsored blog post, display ads, podcast ads).​
  3. Earned media — When a third-party promotes your brand as a result of your own PR or marketing efforts (e.g., news coverage, product reviews, organic traffic). 

While you can pretty much guarantee a positive ad with paid media or build a glowing account with owned media, there is no “guarantee” with earned media. This is where the work comes in. But, when earned media works, the resulting exposure is leaps and bounds more impactful and valuable than any other format. 

Earned media does a few important things. It gets your company noticed and your messaging out there, establishes you as an authority in the business community and increases your company’s awareness in your industry.

Arlotta says that earned media coverage takes time, but that there are a few ways to “train” for it:

Follow Publications in Your Industry

  • Review coverage.
  • Look for potential speaking opportunities (e.g., events, webinars)..
  • Track listings.
  • Identify narratives.

Become a Resource

  • Find out what journalists are working on by regularly checking in with them.
  • Connect journalists with sources they may be interested in interviewing.
  • If you’re not the right person for a story when a journalist reaches out to you, find someone who is.

Maintain Relationships with Journalists

Arlotta stresses that one of the main ways for you to increase your earned media coverage is by pitching story ideas to journalists covering your industry. The “throw spaghetti at a wall and see what sticks” tactic just isn’t effective.

Equally as important is crafting your pitch. Be selective with what you send; just because your piece of news is important to you doesn’t mean it’s important to them.​ Also important to remember is to personalize your pitches, use a strong subject line and get to the point. Ever hear the phrase “less is more”? It’s true. Avoid the urge to fluff. 

How to pitch the media doesn’t have to be complicated or daunting. Take it from a former journalist in the channel.

Jul 07

Gigamon Promotes Kaspersky Vet to Lead Worldwide Channels and Alliances

By | Managed Services News

She recently launched the Gigamon Playbook for the channel.

Gigamon has promoted Larissa Crandall, who was senior director of Americas channel, to vice president of worldwide channels and alliances.

Gigamon's Larissa Crandall

Gigamon’s Larissa Crandall

Crandall led Gigamon’s North American enterprise channel business to double-digit growth. As VP of worldwide channels and alliances, she is responsible for driving global channel strategy. She will collaborate with the company’s various go-to-market (GTM) and corporate teams to ensure a channel-first approach.

Gigamon delivers unified network visibility and analytics on all information in transit.

Crandall tells us she will also lead the alliances team, working to develop and grow partnerships. This will be a priority for Gigamon.

“My top priority right now is to continue to support our partners during these uncertain times with demand-eneration programs, financial solutions, training and joint ecosystem-stacked solutions to help our partners navigate and thrive in our new normal,” she said. “Growing our ecosystem and alliances to build better together solutions for our partners and customers will also be top of the list, while partner experience will continue to be at the core of how we enhance our channel program.”

Gigamon Channel Support

Crandall recently launched the Gigamon Playbook for the channel, building creative demand-generation programs, and supporting training and enablement initiatives. As the pandemic unfolded, she worked on financing options for partners.

She also worked with Gigamon‘s partner community to support customers in various ways.

“In the last few months, the world has seen unprecedented change, which has forced Gigamon, like everyone else, to adapt and shift to the new normal,” said Doug Woodley, Gigamon’s senior vice president of worldwide sales. “Amid these challenging times, Larissa has played an integral role in providing our partner ecosystem with the solutions they need, including creative demand-generation initiatives and financing options. We look forward to seeing her grow in her new role, and are excited to see the continued growth and success of the Gigamon channel program.”

Prior to joining Gigamon, Crandall was senior director of global channel sales at Scalr. Before that, she was Kaspersky‘s senior director of channel sales for the Americas.

At Gigamon, she played a key role in doubling the company’s channel team. This led to more revenue, channel-initiated business and community alignment.

Jul 07

MSPs & RMM: The Importance of Remote Client Support

By | Managed Services News

RMM can help organizations manage remote client support in today’s changeable business climate.

Whether your employees and clients are still working from home or you’ve started helping them transition back to the office, you’ll want to explore using a remote monitoring and management (RMM) tool for remote client support. Implementing an RMM reduces your operational overhead and empowers the technical team to focus on what matters most–delivering better service, faster, from anywhere.

One of the biggest challenges you’ll face in the transition back to the office is providing support for a wide array of devices. Some users worked from home on personal computers that weren’t connected to the organization’s network. Others utilized work-sanctioned computers running a variety of applications and operating systems, and may not have been kept up-to-date with the latest patches.

These remote client support circumstances present security and data loss vulnerabilities. As an MSP, you are undoubtedly working diligently to address these issues, among others, for your clients. The question of whether RMM can help in these efforts has come up frequently in conversations with partners. In short: Yes, it can.

Datto RMM can help tackle these hurdles by enabling you to:

  • Easily distribute and silently install pre-configured RMM agents via email to employees and clients alike. This ensures you can work behind the scenes so as not to disturb the workforce.
  • Install vital business software, like Office 365 and file sync and share, and make necessary updates and changes based on the transition back to the office.
  • Deploy VoIP “softphones” to protect the exposure of end users’ personal phone numbers, as some employees may still be using their personal phones.
  • Install critical patches on all machines to reduce vulnerable attack surfaces and protect employee and client data.
  • Receive instant support requests from end users when trouble arises, while providing secure, permitted remote support of end users’ devices.
  • Automatically uninstall the RMM agent and business software from personal end user devices when “WFH” mandates are lifted.

The concept of business continuity has been at the core of Datto’s offering and mindset since day one. During this challenging time, Datto is continuing to provide MSPs with the tools and resources they need to run their business effectively. With Datto RMM, MSPs can securely and intuitively manage IT infrastructures from any location. 

Adrian Luh is Product Marketing Manager, Datto. 

This guest blog is part of a Channel Futures sponsorship.

Jul 07

MSPs & RMM: The Importance of Remote Client Support

By | Managed Services News

RMM can help organizations manage remote client support in today’s changeable business climate.

Whether your employees and clients are still working from home or you’ve started helping them transition back to the office, you’ll want to explore using a remote monitoring and management (RMM) tool for remote client support. Implementing an RMM reduces your operational overhead and empowers the technical team to focus on what matters most–delivering better service, faster, from anywhere.

One of the biggest challenges you’ll face in the transition back to the office is providing support for a wide array of devices. Some users worked from home on personal computers that weren’t connected to the organization’s network. Others utilized work-sanctioned computers running a variety of applications and operating systems, and may not have been kept up-to-date with the latest patches.

These remote client support circumstances present security and data loss vulnerabilities. As an MSP, you are undoubtedly working diligently to address these issues, among others, for your clients. The question of whether RMM can help in these efforts has come up frequently in conversations with partners. In short: Yes, it can.

Datto RMM can help tackle these hurdles by enabling you to:

  • Easily distribute and silently install pre-configured RMM agents via email to employees and clients alike. This ensures you can work behind the scenes so as not to disturb the workforce.
  • Install vital business software, like Office 365 and file sync and share, and make necessary updates and changes based on the transition back to the office.
  • Deploy VoIP “softphones” to protect the exposure of end users’ personal phone numbers, as some employees may still be using their personal phones.
  • Install critical patches on all machines to reduce vulnerable attack surfaces and protect employee and client data.
  • Receive instant support requests from end users when trouble arises, while providing secure, permitted remote support of end users’ devices.
  • Automatically uninstall the RMM agent and business software from personal end user devices when “WFH” mandates are lifted.

The concept of business continuity has been at the core of Datto’s offering and mindset since day one. During this challenging time, Datto is continuing to provide MSPs with the tools and resources they need to run their business effectively. With Datto RMM, MSPs can securely and intuitively manage IT infrastructures from any location. 

Adrian Luh is Product Marketing Manager, Datto. 

This guest blog is part of a Channel Futures sponsorship.

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