Category Archives for "Managed Services News"

May 11

Office 365 and Regulatory Compliance

By | Managed Services News

For highly regulated industries, securing Office 365 is mission-critical.

Office 365 environments are expanding, and the recent shift to remote work has only accelerated business reliance on the platform. According to the Thexyz blog, the average gain in monthly Office 365 users nearly quadrupled between October 2019 and April 2020, primarily because of the need for more collaborative work environments during the global pandemic.

With more users relying on Office 365, the need for security and reliable data backup is critical to ensure data and applications remain safe. In highly regulated industries like financial services, healthcare and the legal profession, compliance adds another wrinkle to the security challenge.

While the Office 365 platform now offers essential security features specific to users with particular compliance requirements, there’s some confusion about just how much protection Microsoft provides. This means there are many opportunities for MSPs to offer consulting services and support for their clients and to sell and support additional data backup capabilities potentially.

Microsoft only guarantees service availability—not data retention—and it recommends that customers use third-party backup providers. Restoration using the native tools in the platform can be challenging, and in industries like healthcare, those tools are insufficient.

Barracuda recently released its State of Office 365 Backup Report, based on survey data from current users. The report includes data on IT professionals’ concerns and preferences relative to data security, backup and recovery, SaaS solutions, and other issues.

According to the report, 73% of respondents agreed that they were concerned about complying with data privacy requirements. This is because data storage requires both security and regulatory compliance for users in certain industries. There are also data retention and storage requirements that can vary by country.

For multinational companies, for example, this can be an especially complex and challenging task to manage. Even if there isn’t a data breach, non-compliance can result in heavy fines. Companies in the United States were the most concerned (80%) about data being backed up outside their geography. Rules in the United States differ from state to state, making it difficult for these companies to be confident in their compliance efforts.

Office 365 and Compliance

How can these users ensure that their data privacy and storage are secure and in compliance with industry and governmental regulations? Luckily, Microsoft has implemented functionality that can help, and there are third-party tools that can fill in the gaps.

First, Microsoft has developed industry-specific tools to help manage data in a compliant fashion. For example, Matter Center for Office 365 is a

May 11

HelpSystems Acquires Beyond Security, Expands Cybersecurity Portfolio

By | Managed Services News

HelpSystems’ CEO said the acquisition will be good news for her company’s partners.

HelpSystems has acquired Beyond Security, a vulnerability assessment and management software provider, to further beef up its cybersecurity portfolio.

Beyond Security’s cloud-based products help organizations scan for network or application vulnerabilities. Its team and solutions will fit into HelpSystems’ infrastructure protection portfolio, which includes Digital Defense, Core Security and Cobalt Strike.

Kate Bolseth is HelpSystems’ CEO. She said her company’s partners will benefit from the acquisition.

HelpSystems' Kate Bolseth

HelpSystems’ Kate Bolseth

They are satisfying demand around the world to better protect customers’ infrastructures,” she said. “And this helps them with that by providing additional software to find and fix network or application vulnerabilities.”

Existing partners can add Beyond Security solutions to their offering, Bolseth said. Their customers and prospects will then have additional solutions to protect their infrastructure. Furthermore, existing partners will receive additional revenue streams.

Keep up with the latest channel-impacting mergers and acquisitions in our M&A roundup.

“Beyond Security partners will benefit from a robust partner program that provides them with additional marketing, sales, support and presales help,” she said. “They will also be given an opportunity to add HelpSystems solutions to their portfolio.”

Expanding Portfolio via Acquisitions

Jim Cassens is HelpSystems‘ president. He said HelpSystems has been building out its cybersecurity portfolio through eight strategic acquisitions over the last 18 months.

HelpSystems' Jim Cassens

HelpSystems’ Jim Cassens

Beyond Security is well known in the vulnerability management space,” he said. “We really like the team, the technology and their dedication to customers. The leadership at Beyond Security was looking for a way to take its company to the next step and felt HelpSystems was an ideal fit given our global approach and momentum in cybersecurity.”

This acquisition gives HelpSystems the industry’s top infrastructure protection suite, Bolseth said.

“By providing a robust set of cybersecurity solutions, customers and partners will have one vendor to work with for an integrated portfolio,” she said.

Aviram Jenik is Beyond Security‘s co-founder and CEO.

“HelpSystems’ global footprint and resources will empower us to continue to advance our vulnerability detection capabilities, and afford our customers the opportunity to benefit from HelpSystems’ extensive security and automation solution stack,” he said.

May 11

intY Taps Zoom, 8×8, Masergy for Master Agent Business Debut in UK&I

By | Managed Services News

ScanSource business intY launches a master agent business with eight vendors.

ScanSource’s cloud distribution business, intY, on Tuesday launched a master agent practice in the UK and Ireland.

intY launches with eight vendors: Zoom, 8×8, RingCentral, SCB Global, LogMeIn, Evolve IP, Masergy and Aryaka.

intY's Marcus Ollenbuttel

intY’s Marcus Ollenbuttel

“We’ve seen growth of the master agent business in Europe,” said Marcus Ollenbuttel, SVP, digital distribution, intY. “We’ve also seen the shift away from traditional agents being ex-telecom people, and more into an MSP play.”

Up to its acquisition by ScanSource in 2019, intY’s business was built around Microsoft, Symantec and Acronis. For the past 18 months, it has been adding solution areas around productivity, infrastructure, cybersecurity and communications.

intY’s master agent vendors are a mixture of UCaaS, CCaaS, connectivity and communications players.

“We don’t want to overwhelm our MSPs,” said Ollenbuttel. “We have other vendors in our stable, but we don’t want to go mad giving them lots and lots. We want to enable them with the right vendors.

“A lot of the solutions that we’re launching are Microsoft-centric. So MSPs already selling these solutions can extend [them] and get keep more share of their customers revenue.

“But also, we recognise that a lot of them are Microsoft houses. They may not have the knowledge of the other vendors and technologies. Obviously, the agency model provides that great facility that the vendor does all sales. They can sell into those different areas without knowing the technology in-depth and how to sell it, and how to support it. They have that recurring cheque coming in that bolsters their P&L without serious amounts of work to do so.”

Replicating U.S. Success

The master agent model is well-established in North America but is now gaining traction in Europe. The firm now hopes to replicate the success of fellow ScanSource distributor, Intelisys, in the U.S.

“In the UK, we’ve got a lot of resellers who like the vanity of the revenue. But they don’t always think about the sanity of the margin. A lot of them think that owning the customer means they have to do everything for them. It’s always on their paper.

“I think people are realising they can still own that relationship, or work with different vendors by adopting this model, and still get there. That’s one of the big reasons why it’s now starting to take off,” said Ollenbuttel.

He also said the role of the agent is changing. There is a move away from telecoms agents to “a more consultative trusted adviser.”  In addition, the MSP is picking up that role … to find solutions that meet their customers’ needs.

With most of intY’s business in the UK&I, there are no current plans to extend the launch into Europe.

May 11

intY Taps Zoom, 8×8, Masergy for Master Agent Business Debut in UK&I

By | Managed Services News

ScanSource business intY launches a master agent business with eight vendors.

ScanSource’s cloud distribution business, intY, on Tuesday launched a master agent practice in the UK and Ireland.

intY launches with eight vendors: Zoom, 8×8, RingCentral, SCB Global, LogMeIn, Evolve IP, Masergy and Aryaka.

intY's Marcus Ollenbuttel

intY’s Marcus Ollenbuttel

“We’ve seen growth of the master agent business in Europe,” said Marcus Ollenbuttel, SVP, digital distribution, intY. “We’ve also seen the shift away from traditional agents being ex-telecom people, and more into an MSP play.”

Up to its acquisition by ScanSource in 2019, intY’s business was built around Microsoft, Symantec and Acronis. For the past 18 months, it has been adding solution areas around productivity, infrastructure, cybersecurity and communications.

intY’s master agent vendors are a mixture of UCaaS, CCaaS, connectivity and communications players.

“We don’t want to overwhelm our MSPs,” said Ollenbuttel. “We have other vendors in our stable, but we don’t want to go mad giving them lots and lots. We want to enable them with the right vendors.

“A lot of the solutions that we’re launching are Microsoft-centric. So MSPs already selling these solutions can extend [them] and get keep more share of their customers revenue.

“But also, we recognise that a lot of them are Microsoft houses. They may not have the knowledge of the other vendors and technologies. Obviously, the agency model provides that great facility that the vendor does all sales. They can sell into those different areas without knowing the technology in-depth and how to sell it, and how to support it. They have that recurring cheque coming in that bolsters their P&L without serious amounts of work to do so.”

Replicating U.S. Success

The master agent model is well-established in North America but is now gaining traction in Europe. The firm now hopes to replicate the success of fellow ScanSource distributor, Intelisys, in the U.S.

“In the UK, we’ve got a lot of resellers who like the vanity of the revenue. But they don’t always think about the sanity of the margin. A lot of them think that owning the customer means they have to do everything for them. It’s always on their paper.

“I think people are realising they can still own that relationship, or work with different vendors by adopting this model, and still get there. That’s one of the big reasons why it’s now starting to take off,” said Ollenbuttel.

He also said the role of the agent is changing. There is a move away from telecoms agents to “a more consultative trusted adviser.”  In addition, the MSP is picking up that role … to find solutions that meet their customers’ needs.

With most of intY’s business in the UK&I, there are no current plans to extend the launch into Europe.

May 11

IBM Explains How It’s Spending $1 Billion on Partners

By | Managed Services News

IBM channel chief David La Rose talks through new partner investments at IBM Think 2021.

IBM THINK — IBM is revealing how it is spending the just-announced $1 billion investment on its channel.

IBM's David La Rose

IBM’s David La Rose

Announced in conjunction with IBM Think, David La Rose, GM, IBM Partner Ecosystem, addressed partners Tuesday. He said there are three elements of the billion-dollar investment. It all revolves around competencies, training and new benefits.

La Rose lays it all out in the slideshow above.

May 11

intY Taps Zoom, 8×8, Masergy for Master Agent Business Debut in UK&I

By | Managed Services News

ScanSource business intY launches a master agent business with eight vendors.

ScanSource’s cloud distribution business, intY, on Tuesday launched a master agent practice in the UK and Ireland.

intY launches with eight vendors: Zoom, 8×8, RingCentral, SCB Global, LogMeIn, Evolve IP, Masergy and Aryaka.

intY's Marcus Ollenbuttel

intY’s Marcus Ollenbuttel

“We’ve seen growth of the master agent business in Europe,” said Marcus Ollenbuttel, SVP, digital distribution, intY. “We’ve also seen the shift away from traditional agents being ex-telecom people, and more into an MSP play.”

Up to its acquisition by ScanSource in 2019, intY’s business was built around Microsoft, Symantec and Acronis. For the past 18 months, it has been adding solution areas around productivity, infrastructure, cybersecurity and communications.

intY’s master agent vendors are a mixture of UCaaS, CCaaS, connectivity and communications players.

“We don’t want to overwhelm our MSPs,” said Ollenbuttel. “We have other vendors in our stable, but we don’t want to go mad giving them lots and lots. We want to enable them with the right vendors.

“A lot of the solutions that we’re launching are Microsoft-centric. So MSPs already selling these solutions can extend [them] and get keep more share of their customers revenue.

“But also, we recognise that a lot of them are Microsoft houses. They may not have the knowledge of the other vendors and technologies. Obviously, the agency model provides that great facility that the vendor does all sales. They can sell into those different areas without knowing the technology in-depth and how to sell it, and how to support it. They have that recurring cheque coming in that bolsters their P&L without serious amounts of work to do so.”

Replicating U.S. Success

The master agent model is well-established in North America but is now gaining traction in Europe. The firm now hopes to replicate the success of fellow ScanSource distributor, Intelisys, in the U.S.

“In the UK, we’ve got a lot of resellers who like the vanity of the revenue. But they don’t always think about the sanity of the margin. A lot of them think that owning the customer means they have to do everything for them. It’s always on their paper.

“I think people are realising they can still own that relationship, or work with different vendors by adopting this model, and still get there. That’s one of the big reasons why it’s now starting to take off,” said Ollenbuttel.

He also said the role of the agent is changing. There is a move away from telecoms agents to “a more consultative trusted adviser.”  In addition, the MSP is picking up that role … to find solutions that meet their customers’ needs.

With most of intY’s business in the UK&I, there are no current plans to extend the launch into Europe.

May 11

intY Taps Zoom, 8×8, Masergy for Master Agent Business Debut in UK&I

By | Managed Services News

ScanSource business intY launches a master agent business with eight vendors.

ScanSource’s cloud distribution business, intY, on Tuesday launched a master agent practice in the UK and Ireland.

intY launches with eight vendors: Zoom, 8×8, RingCentral, SCB Global, LogMeIn, Evolve IP, Masergy and Aryaka.

intY's Marcus Ollenbuttel

intY’s Marcus Ollenbuttel

“We’ve seen growth of the master agent business in Europe,” said Marcus Ollenbuttel, SVP, digital distribution, intY. “We’ve also seen the shift away from traditional agents being ex-telecom people, and more into an MSP play.”

Up to its acquisition by ScanSource in 2019, intY’s business was built around Microsoft, Symantec and Acronis. For the past 18 months, it has been adding solution areas around productivity, infrastructure, cybersecurity and communications.

intY’s master agent vendors are a mixture of UCaaS, CCaaS, connectivity and communications players.

“We don’t want to overwhelm our MSPs,” said Ollenbuttel. “We have other vendors in our stable, but we don’t want to go mad giving them lots and lots. We want to enable them with the right vendors.

“A lot of the solutions that we’re launching are Microsoft-centric. So MSPs already selling these solutions can extend [them] and get keep more share of their customers revenue.

“But also, we recognise that a lot of them are Microsoft houses. They may not have the knowledge of the other vendors and technologies. Obviously, the agency model provides that great facility that the vendor does all sales. They can sell into those different areas without knowing the technology in-depth and how to sell it, and how to support it. They have that recurring cheque coming in that bolsters their P&L without serious amounts of work to do so.”

Replicating U.S. Success

The master agent model is well-established in North America but is now gaining traction in Europe. The firm now hopes to replicate the success of fellow ScanSource distributor, Intelisys, in the U.S.

“In the UK, we’ve got a lot of resellers who like the vanity of the revenue. But they don’t always think about the sanity of the margin. A lot of them think that owning the customer means they have to do everything for them. It’s always on their paper.

“I think people are realising they can still own that relationship, or work with different vendors by adopting this model, and still get there. That’s one of the big reasons why it’s now starting to take off,” said Ollenbuttel.

He also said the role of the agent is changing. There is a move away from telecoms agents to “a more consultative trusted adviser.”  In addition, the MSP is picking up that role … to find solutions that meet their customers’ needs.

With most of intY’s business in the UK&I, there are no current plans to extend the launch into Europe.

May 11

intY Taps Zoom, 8×8, Masergy for Master Agent Business Debut in UK&I

By | Managed Services News

ScanSource business intY launches a master agent business with eight vendors.

ScanSource’s cloud distribution business, intY, on Tuesday launched a master agent practice in the UK and Ireland.

intY launches with eight vendors: Zoom, 8×8, RingCentral, SCB Global, LogMeIn, Evolve IP, Masergy and Aryaka.

intY's Marcus Ollenbuttel

intY’s Marcus Ollenbuttel

“We’ve seen growth of the master agent business in Europe,” said Marcus Ollenbuttel, SVP, digital distribution, intY. “We’ve also seen the shift away from traditional agents being ex-telecom people, and more into an MSP play.”

Up to its acquisition by ScanSource in 2019, intY’s business was built around Microsoft, Symantec and Acronis. For the past 18 months, it has been adding solution areas around productivity, infrastructure, cybersecurity and communications.

intY’s master agent vendors are a mixture of UCaaS, CCaaS, connectivity and communications players.

“We don’t want to overwhelm our MSPs,” said Ollenbuttel. “We have other vendors in our stable, but we don’t want to go mad giving them lots and lots. We want to enable them with the right vendors.

“A lot of the solutions that we’re launching are Microsoft-centric. So MSPs already selling these solutions can extend [them] and get keep more share of their customers revenue.

“But also, we recognise that a lot of them are Microsoft houses. They may not have the knowledge of the other vendors and technologies. Obviously, the agency model provides that great facility that the vendor does all sales. They can sell into those different areas without knowing the technology in-depth and how to sell it, and how to support it. They have that recurring cheque coming in that bolsters their P&L without serious amounts of work to do so.”

Replicating U.S. Success

The master agent model is well-established in North America but is now gaining traction in Europe. The firm now hopes to replicate the success of fellow ScanSource distributor, Intelisys, in the U.S.

“In the UK, we’ve got a lot of resellers who like the vanity of the revenue. But they don’t always think about the sanity of the margin. A lot of them think that owning the customer means they have to do everything for them. It’s always on their paper.

“I think people are realising they can still own that relationship, or work with different vendors by adopting this model, and still get there. That’s one of the big reasons why it’s now starting to take off,” said Ollenbuttel.

He also said the role of the agent is changing. There is a move away from telecoms agents to “a more consultative trusted adviser.”  In addition, the MSP is picking up that role … to find solutions that meet their customers’ needs.

With most of intY’s business in the UK&I, there are no current plans to extend the launch into Europe.

May 11

intY Taps Zoom, 8×8, Masergy for Master Agent Business Debut in UK&I

By | Managed Services News

ScanSource business intY launches a master agent business with eight vendors.

ScanSource’s cloud distribution business, intY, on Tuesday launched a master agent practice in the UK and Ireland.

intY launches with eight vendors: Zoom, 8×8, RingCentral, SCB Global, LogMeIn, Evolve IP, Masergy and Aryaka.

intY's Marcus Ollenbuttel

intY’s Marcus Ollenbuttel

“We’ve seen growth of the master agent business in Europe,” said Marcus Ollenbuttel, SVP, digital distribution, intY. “We’ve also seen the shift away from traditional agents being ex-telecom people, and more into an MSP play.”

Up to its acquisition by ScanSource in 2019, intY’s business was built around Microsoft, Symantec and Acronis. For the past 18 months, it has been adding solution areas around productivity, infrastructure, cybersecurity and communications.

intY’s master agent vendors are a mixture of UCaaS, CCaaS, connectivity and communications players.

“We don’t want to overwhelm our MSPs,” said Ollenbuttel. “We have other vendors in our stable, but we don’t want to go mad giving them lots and lots. We want to enable them with the right vendors.

“A lot of the solutions that we’re launching are Microsoft-centric. So MSPs already selling these solutions can extend [them] and get keep more share of their customers revenue.

“But also, we recognise that a lot of them are Microsoft houses. They may not have the knowledge of the other vendors and technologies. Obviously, the agency model provides that great facility that the vendor does all sales. They can sell into those different areas without knowing the technology in-depth and how to sell it, and how to support it. They have that recurring cheque coming in that bolsters their P&L without serious amounts of work to do so.”

Replicating U.S. Success

The master agent model is well-established in North America but is now gaining traction in Europe. The firm now hopes to replicate the success of fellow ScanSource distributor, Intelisys, in the U.S.

“In the UK, we’ve got a lot of resellers who like the vanity of the revenue. But they don’t always think about the sanity of the margin. A lot of them think that owning the customer means they have to do everything for them. It’s always on their paper.

“I think people are realising they can still own that relationship, or work with different vendors by adopting this model, and still get there. That’s one of the big reasons why it’s now starting to take off,” said Ollenbuttel.

He also said the role of the agent is changing. There is a move away from telecoms agents to “a more consultative trusted adviser.”  In addition, the MSP is picking up that role … to find solutions that meet their customers’ needs.

With most of intY’s business in the UK&I, there are no current plans to extend the launch into Europe.

May 11

intY Taps Zoom, 8×8, Masergy for Master Agent Business Debut in UK&I

By | Managed Services News

ScanSource business intY launches a master agent business with eight vendors.

ScanSource’s cloud distribution business, intY, on Tuesday launched a master agent practice in the UK and Ireland.

intY launches with eight vendors: Zoom, 8×8, RingCentral, SCB Global, LogMeIn, Evolve IP, Masergy and Aryaka.

intY's Marcus Ollenbuttel

intY’s Marcus Ollenbuttel

“We’ve seen growth of the master agent business in Europe,” said Marcus Ollenbuttel, SVP, digital distribution, intY. “We’ve also seen the shift away from traditional agents being ex-telecom people, and more into an MSP play.”

Up to its acquisition by ScanSource in 2019, intY’s business was built around Microsoft, Symantec and Acronis. For the past 18 months, it has been adding solution areas around productivity, infrastructure, cybersecurity and communications.

intY’s master agent vendors are a mixture of UCaaS, CCaaS, connectivity and communications players.

“We don’t want to overwhelm our MSPs,” said Ollenbuttel. “We have other vendors in our stable, but we don’t want to go mad giving them lots and lots. We want to enable them with the right vendors.

“A lot of the solutions that we’re launching are Microsoft-centric. So MSPs already selling these solutions can extend [them] and get keep more share of their customers revenue.

“But also, we recognise that a lot of them are Microsoft houses. They may not have the knowledge of the other vendors and technologies. Obviously, the agency model provides that great facility that the vendor does all sales. They can sell into those different areas without knowing the technology in-depth and how to sell it, and how to support it. They have that recurring cheque coming in that bolsters their P&L without serious amounts of work to do so.”

Replicating U.S. Success

The master agent model is well-established in North America but is now gaining traction in Europe. The firm now hopes to replicate the success of fellow ScanSource distributor, Intelisys, in the U.S.

“In the UK, we’ve got a lot of resellers who like the vanity of the revenue. But they don’t always think about the sanity of the margin. A lot of them think that owning the customer means they have to do everything for them. It’s always on their paper.

“I think people are realising they can still own that relationship, or work with different vendors by adopting this model, and still get there. That’s one of the big reasons why it’s now starting to take off,” said Ollenbuttel.

He also said the role of the agent is changing. There is a move away from telecoms agents to “a more consultative trusted adviser.”  In addition, the MSP is picking up that role … to find solutions that meet their customers’ needs.

With most of intY’s business in the UK&I, there are no current plans to extend the launch into Europe.

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