Category Archives for "Managed Services News"

Mathison, an all-in-one diversity, equity and inclusion (DE&I) platform, today announced the launch of its new Equity Index. The index allows employers to build action plans, mobilize employees and measure the ongoing impact of their DE&I initiatives.

The Equity Index provides a framework for auditing the entire talent life cycle. It identifies changes that will advance diversity, recruiting and training. Employers can build and manage their DE&I road maps on an ongoing basis in the way they set goals, benchmark and report progress. The index is based on more than three years of comprehensive research. Hundreds of DE&I experts and HR professionals across more than 25 industries participated in the research.

Mathison was co-founded in 2019 by Dave Walsh and Arthur Woods. The company name honors Alan Mathison Turing. Highly influential in the development of theoretical computer science, Turing helped crack the German Enigma Code during World War II. Despite this, he never received the recognition he deserved and instead was persecuted for being gay. The company says that Turing “represents brilliance of mind, true innovation, genuine inspiration and triumph over adversity — core values that we strive to embody at our company today.”

Diagnostics and Direction

As Mathison explains on their website, “Wherever you are in the [DE&I] process, we meet you there and help accelerate your progress.” The Equity Index diagnoses organizations’ operations, policies and practices to gauge DE&I gaps and strengths. The system recommends personalized and prioritized DE&I goals that are mapped to an extensive knowledge base of DE&I guides, case studies and training. Teams are guided across every step of their DE&I journey. Progress is visible on an intuitive, downloadable dashboard, so the sharing of DEI progress and metrics is easy and powerful.

Beyond its being the right thing to do, data shows that companies who value diversity and inclusion outperform other companies by as much as 400% according to Great Places to Work.

Mathison’s Dave Walsh

“Despite the best intentions, we’ve seen countless organizations struggle to identify DE&I gaps, get buy-in and make ongoing progress,” said Walsh, who also serves as Mathison’s CEO. “We’re excited to roll out the new Equity Index to enable organizations to accelerate, manage and measure their DE&I impact and affect real change.”

D&H Distributing is set to begin offering the Microsoft Surface for Business portfolio of devices to its channel partners.

D&H will provide the portfolio of devices including Laptop 4, Laptop Studio, Laptop Go 2, Pro 8 and Pro 7+. The portfolio also includes Pro X, Go 3, Duo 2, Studio 2 and Hub 2S.

Along with Microsoft 365, these devices will play a major part in the distributor’s new modern solutions initiative. The strategy helps channel partners better deliver end-to-end, cloud-based software, hardware and services to a range of end-users.

Jason Bystrak is D&H’s vice president of modern solutions

D&H’s Jason Bystrak

“D&H is thrilled to add Microsoft Surface for Business, elevating our line card with this industry-leading computing solution for a range of verticals,” he said.

This gives D&H channel partners a “compelling” option for providing a suite of devices and accompanying MSP offerings, Bystrak said. D&H is helping its partners grow their practices toward more midmarket opportunities.

D&H’s Ongoing Focus on Work from Home, Business Continuity

The addition of Microsoft Surface for Business devices is essential to D&H’s ongoing focus on work-from-home and business continuity. It supports the evolving needs of the market as the hybrid workplace continues to take shape.

D&H said these Microsoft devices provide a new offering for its partners in target markets such as education and health care.

The distributor will offer the devices in conjunction with the Microsoft 365 solution as part of a bundle. It will deliver the bundle through a monthly subscription. This allows companies to assign IT expenses to their operational budgets, as opposed to the capital budget. That provides a more economical way to maintain an updated computing environment. In addition, it plays into D&H’s ongoing built for growth initiative, which continues to bring new opportunities and options to promote its partners’ expansion and profitability.

D&H’s Success Path to Cloud

D&H will fold content around Microsoft Surface for Business into its Success Path to Cloud program. This gives partners resources, training and support to help them create a successful managed services practice that incorporates cloud solutions. D&H will bundle white-glove and deployment services along with sales of the Microsoft devices to support solution providers as they deliver this technology on site at school, medical or other facility campuses.

Jason Jones is Microsoft‘s senior partner development manager for Microsoft Cloud.

“D&H has an upstanding reputation built on supporting its partners and developing their businesses, helping solution providers take advantage of high-performance computing as part of a richly functional, cloud-enabled workplace,” he said. “As the market continues to get more complex, involving different degrees of hybrid infrastructures, we’re glad to extend our relationship with D&H to include our flagship Microsoft Surface for Business devices.”

Mathison, an all-in-one diversity, equity and inclusion (DE&I) platform, today announced the launch of its new Equity Index. The index allows employers to build action plans, mobilize employees and measure the ongoing impact of their DE&I initiatives.

The Equity Index provides a framework for auditing the entire talent life cycle. It identifies changes that will advance diversity, recruiting and training. Employers can build and manage their DE&I road maps on an ongoing basis in the way they set goals, benchmark and report progress. The index is based on more than three years of comprehensive research. Hundreds of DE&I experts and HR professionals across more than 25 industries participated in the research.

Mathison was co-founded in 2019 by Dave Walsh and Arthur Woods. The company name honors Alan Mathison Turing. Highly influential in the development of theoretical computer science, Turing helped crack the German Enigma Code during World War II. Despite this, he never received the recognition he deserved and instead was persecuted for being gay. The company says that Turing “represents brilliance of mind, true innovation, genuine inspiration and triumph over adversity — core values that we strive to embody at our company today.”

Diagnostics and Direction

As Mathison explains on their website, “Wherever you are in the [DE&I] process, we meet you there and help accelerate your progress.” The Equity Index diagnoses organizations’ operations, policies and practices to gauge DE&I gaps and strengths. The system recommends personalized and prioritized DE&I goals that are mapped to an extensive knowledge base of DE&I guides, case studies and training. Teams are guided across every step of their DE&I journey. Progress is visible on an intuitive, downloadable dashboard, so the sharing of DEI progress and metrics is easy and powerful.

Beyond its being the right thing to do, data shows that companies who value diversity and inclusion outperform other companies by as much as 400% according to Great Places to Work.

Mathison’s Dave Walsh

“Despite the best intentions, we’ve seen countless organizations struggle to identify DE&I gaps, get buy-in and make ongoing progress,” said Walsh, who also serves as Mathison’s CEO. “We’re excited to roll out the new Equity Index to enable organizations to accelerate, manage and measure their DE&I impact and affect real change.”

D&H Distributing is set to begin offering the Microsoft Surface for Business portfolio of devices to its channel partners.

D&H will provide the portfolio of devices including Laptop 4, Laptop Studio, Laptop Go 2, Pro 8 and Pro 7+. The portfolio also includes Pro X, Go 3, Duo 2, Studio 2 and Hub 2S.

Along with Microsoft 365, these devices will play a major part in the distributor’s new modern solutions initiative. The strategy helps channel partners better deliver end-to-end, cloud-based software, hardware and services to a range of end-users.

Jason Bystrak is D&H’s vice president of modern solutions

D&H’s Jason Bystrak

“D&H is thrilled to add Microsoft Surface for Business, elevating our line card with this industry-leading computing solution for a range of verticals,” he said.

This gives D&H channel partners a “compelling” option for providing a suite of devices and accompanying MSP offerings, Bystrak said. D&H is helping its partners grow their practices toward more midmarket opportunities.

D&H’s Ongoing Focus on Work from Home, Business Continuity

The addition of Microsoft Surface for Business devices is essential to D&H’s ongoing focus on work-from-home and business continuity. It supports the evolving needs of the market as the hybrid workplace continues to take shape.

D&H said these Microsoft devices provide a new offering for its partners in target markets such as education and health care.

The distributor will offer the devices in conjunction with the Microsoft 365 solution as part of a bundle. It will deliver the bundle through a monthly subscription. This allows companies to assign IT expenses to their operational budgets, as opposed to the capital budget. That provides a more economical way to maintain an updated computing environment. In addition, it plays into D&H’s ongoing built for growth initiative, which continues to bring new opportunities and options to promote its partners’ expansion and profitability.

D&H’s Success Path to Cloud

D&H will fold content around Microsoft Surface for Business into its Success Path to Cloud program. This gives partners resources, training and support to help them create a successful managed services practice that incorporates cloud solutions. D&H will bundle white-glove and deployment services along with sales of the Microsoft devices to support solution providers as they deliver this technology on site at school, medical or other facility campuses.

Jason Jones is Microsoft‘s senior partner development manager for Microsoft Cloud.

“D&H has an upstanding reputation built on supporting its partners and developing their businesses, helping solution providers take advantage of high-performance computing as part of a richly functional, cloud-enabled workplace,” he said. “As the market continues to get more complex, involving different degrees of hybrid infrastructures, we’re glad to extend our relationship with D&H to include our flagship Microsoft Surface for Business devices.”

Technology service providers (TSPs) had a record-setting year for profit, and mergers and acquisitions, in 2021. So says Service Leadership, a ConnectWise solution and a data-driven TSP consulting firm.

The findings were released in the Service Leadership Index 2022 Annual IT Solution Provider Industry Profitability Report.

Examining the performance of TSPs over the past 12 months, the report reveals a financially impressive year. TSPs continued to rise to the challenge of enabling their clients to work from home and increasing security measures. This happened asTSPs were going through the same challenges themselves.

ConnectWise’s Peter Kujawa

Peter Kujawa is vice president of Service Leadership.

“Despite the pandemic and supply chain issues that ran rampant last year, TSPs did remarkably well financially in 2021,” Kujawa said.  “We are seeing this trend continue; MSPs are extremely optimistic in their projections for 2022. They are budgeting 19% revenue growth in 2022, a 64% increase over budgets in 2021.”

Mergers and Acquisitions

In all predominant business models, 2021 was a year of profit growth, even exceeding strong revenue growth. Revenue grew nearly 9% from 2020 while adjusted EBITDA grew 13.5%. Not surprisingly, best-in-class firms grew the fastest.

The report also showed 2021 exceeded expectations for TSP mergers and acquisitions (M&As). This was driven significantly by aging TSP owners looking for an exit strategy. Private equity-funded TSPs also impacted M&A and accelerated the growth in the average size of TSPs, particularly MSPs. While the average MSP has increased in size, the industry is still dominated by smaller companies. More than four in five (82%) TSPs have less than $10 million in revenue and about 69% are under $5 million.

Notably, government financial aid programs made only a minor contribution to TSP profitability. The report showed many TSPs ultimately did not need the aid programs to survive, though many of their customers did. This was largely due to cost control measures taken by TSPs in mid-2020 and the sharp rebound in the economy that persisted through 2021. In addition, continuing work-from-home and security issues fueled increased demand for IT outsourcing, making a significant positive impact.

BUILD IT LIVE ’22 — IT By Design (ITBD) founder and CEO Sunny Kaila revealed two new high-profile partnerships during his keynote at the company’s fourth annual Build IT LIVE ’22 education conference Wednesday. IT By Design ranked No. 99 on the 2022 MSP 501 list.

Kaila announced partnerships with N-able and Vijilan Security.

IT by Design’s Sunny Kaila

Kaila noted that each partner brings functions that extend ITBD’s services. This will enable the company to provide greater value to its small and midsize MSPs. He also noted that these relationships will help ITBD be better prepared to weather the shifting economic climate in the face of a possible recession. They will also aid in protecting the tech space that is constantly under a barrage of cyber threats.

The N-able Partnership

ITBD boasts global operations of 24×7 network operations center (NOC) services and dedicated engineers. N-able brings its data protection as a service, security and RMM solutions. Many of ITBD’s MSP clients handle remote monitoring separately from its services. Now with N-able, ITBD engineers will be able to provide a one-stop NOC service that includes full management of a client’s RMM.

The benefits of a one-stop NOC services with RMM include:

• Efficient, effective scaling with profitability.
• The ability to address any lack of RMM talent.
• Offering MSPs the freedom of choice as ITBD’s NOC service is vendor-agnostic.
• Giving clients true 24/7 tech support.
• The experience and knowledge from a Master MSP that knows the challenges that MSPs face.

N-able’s John Pagliuca

“The managed services market is at a real tipping point of growth with healthy valuations and snowballing market demand,” said John Pagliuca, president and CEO, N-able. “But with that opportunity, MSPs are also challenged to move quickly enough with record labor shortages and increasing cloud and technology complexities. We’re thrilled to partner with a well-recognized market leader in ITBD and jointly deliver our N-central solution with their NOC services for an ‘all-in-one’ approach that gives scaling MSPs what they really need.”

The Vijilan Security Partnership

The partnership with Vijilan Security will allow ITBD to provide MSP-focused SOC and NOC operations services. This merging allows MSPs to receive a turnkey solution to detect, analyze and investigate cyberattacks. It also provides the ability to respond through threat containment and eradication. Vijilan consolidates, correlates and investigates security incidents through its U.S.-based SOC and engages MSPs to act. Vijilan’s incident response team will now engage ITBD engineers to validate, contain, eradicate and remediate its findings. This marks Vijilan’s first-ever MSP/NOC alliance.

“These two partnerships allow ITBD to use its existing successful services in a greater role for MSPs to help them grow and be profitable without incurring daunting investments of time and money,” said Kaila. “We’re very pleased to enter into these partnerships with two very reputable players in the MSP channel, and look forward to greater success for all of us.”

Vijilan Security’s Kevin Nejad

“As the threat landscape continues to evolve, cybersecurity efforts must follow suit,” said Kevin Nejad, CEO, Vijilan Security. “With SOC and NOC at the core of MSPs’ offense against threats, we will manage any threats on any networks, devices, users, data, and applications that come our way.”

Mathison, an all-in-one diversity, equity and inclusion (DE&I) platform, today announced the launch of its new Equity Index. The index allows employers to build action plans, mobilize employees and measure the ongoing impact of their DE&I initiatives.

The Equity Index provides a framework for auditing the entire talent life cycle. It identifies changes that will advance diversity, recruiting and training. Employers can build and manage their DE&I road maps on an ongoing basis in the way they set goals, benchmark and report progress. The index is based on more than three years of comprehensive research. Hundreds of DE&I experts and HR professionals across more than 25 industries participated in the research.

Mathison was co-founded in 2019 by Dave Walsh and Arthur Woods. The company name honors Alan Mathison Turing. Highly influential in the development of theoretical computer science, Turing helped crack the German Enigma Code during World War II. Despite this, he never received the recognition he deserved and instead was persecuted for being gay. The company says that Turing “represents brilliance of mind, true innovation, genuine inspiration and triumph over adversity — core values that we strive to embody at our company today.”

Diagnostics and Direction

As Mathison explains on their website, “Wherever you are in the [DE&I] process, we meet you there and help accelerate your progress.” The Equity Index diagnoses organizations’ operations, policies and practices to gauge DE&I gaps and strengths. The system recommends personalized and prioritized DE&I goals that are mapped to an extensive knowledge base of DE&I guides, case studies and training. Teams are guided across every step of their DE&I journey. Progress is visible on an intuitive, downloadable dashboard, so the sharing of DEI progress and metrics is easy and powerful.

Beyond its being the right thing to do, data shows that companies who value diversity and inclusion outperform other companies by as much as 400% according to Great Places to Work.

Mathison’s Dave Walsh

“Despite the best intentions, we’ve seen countless organizations struggle to identify DE&I gaps, get buy-in and make ongoing progress,” said Walsh, who also serves as Mathison’s CEO. “We’re excited to roll out the new Equity Index to enable organizations to accelerate, manage and measure their DE&I impact and affect real change.”

D&H Distributing is set to begin offering the Microsoft Surface for Business portfolio of devices to its channel partners.

D&H will provide the portfolio of devices including Laptop 4, Laptop Studio, Laptop Go 2, Pro 8 and Pro 7+. The portfolio also includes Pro X, Go 3, Duo 2, Studio 2 and Hub 2S.

Along with Microsoft 365, these devices will play a major part in the distributor’s new modern solutions initiative. The strategy helps channel partners better deliver end-to-end, cloud-based software, hardware and services to a range of end-users.

Jason Bystrak is D&H’s vice president of modern solutions

D&H’s Jason Bystrak

“D&H is thrilled to add Microsoft Surface for Business, elevating our line card with this industry-leading computing solution for a range of verticals,” he said.

This gives D&H channel partners a “compelling” option for providing a suite of devices and accompanying MSP offerings, Bystrak said. D&H is helping its partners grow their practices toward more midmarket opportunities.

D&H’s Ongoing Focus on Work from Home, Business Continuity

The addition of Microsoft Surface for Business devices is essential to D&H’s ongoing focus on work-from-home and business continuity. It supports the evolving needs of the market as the hybrid workplace continues to take shape.

D&H said these Microsoft devices provide a new offering for its partners in target markets such as education and health care.

The distributor will offer the devices in conjunction with the Microsoft 365 solution as part of a bundle. It will deliver the bundle through a monthly subscription. This allows companies to assign IT expenses to their operational budgets, as opposed to the capital budget. That provides a more economical way to maintain an updated computing environment. In addition, it plays into D&H’s ongoing built for growth initiative, which continues to bring new opportunities and options to promote its partners’ expansion and profitability.

D&H’s Success Path to Cloud

D&H will fold content around Microsoft Surface for Business into its Success Path to Cloud program. This gives partners resources, training and support to help them create a successful managed services practice that incorporates cloud solutions. D&H will bundle white-glove and deployment services along with sales of the Microsoft devices to support solution providers as they deliver this technology on site at school, medical or other facility campuses.

Jason Jones is Microsoft‘s senior partner development manager for Microsoft Cloud.

“D&H has an upstanding reputation built on supporting its partners and developing their businesses, helping solution providers take advantage of high-performance computing as part of a richly functional, cloud-enabled workplace,” he said. “As the market continues to get more complex, involving different degrees of hybrid infrastructures, we’re glad to extend our relationship with D&H to include our flagship Microsoft Surface for Business devices.”

Mathison, an all-in-one diversity, equity and inclusion (DE&I) platform, today announced the launch of its new Equity Index. The index allows employers to build action plans, mobilize employees and measure the ongoing impact of their DE&I initiatives.

The Equity Index provides a framework for auditing the entire talent life cycle. It identifies changes that will advance diversity, recruiting and training. Employers can build and manage their DE&I road maps on an ongoing basis in the way they set goals, benchmark and report progress. The index is based on more than three years of comprehensive research. Hundreds of DE&I experts and HR professionals across more than 25 industries participated in the research.

Mathison was co-founded in 2019 by Dave Walsh and Arthur Woods. The company name honors Alan Mathison Turing. Highly influential in the development of theoretical computer science, Turing helped crack the German Enigma Code during World War II. Despite this, he never received the recognition he deserved and instead was persecuted for being gay. The company says that Turing “represents brilliance of mind, true innovation, genuine inspiration and triumph over adversity — core values that we strive to embody at our company today.”

Diagnostics and Direction

As Mathison explains on their website, “Wherever you are in the [DE&I] process, we meet you there and help accelerate your progress.” The Equity Index diagnoses organizations’ operations, policies and practices to gauge DE&I gaps and strengths. The system recommends personalized and prioritized DE&I goals that are mapped to an extensive knowledge base of DE&I guides, case studies and training. Teams are guided across every step of their DE&I journey. Progress is visible on an intuitive, downloadable dashboard, so the sharing of DEI progress and metrics is easy and powerful.

Beyond its being the right thing to do, data shows that companies who value diversity and inclusion outperform other companies by as much as 400% according to Great Places to Work.

Mathison’s Dave Walsh

“Despite the best intentions, we’ve seen countless organizations struggle to identify DE&I gaps, get buy-in and make ongoing progress,” said Walsh, who also serves as Mathison’s CEO. “We’re excited to roll out the new Equity Index to enable organizations to accelerate, manage and measure their DE&I impact and affect real change.”

D&H Distributing is set to begin offering the Microsoft Surface for Business portfolio of devices to its channel partners.

D&H will provide the portfolio of devices including Laptop 4, Laptop Studio, Laptop Go 2, Pro 8 and Pro 7+. The portfolio also includes Pro X, Go 3, Duo 2, Studio 2 and Hub 2S.

Along with Microsoft 365, these devices will play a major part in the distributor’s new modern solutions initiative. The strategy helps channel partners better deliver end-to-end, cloud-based software, hardware and services to a range of end-users.

Jason Bystrak is D&H’s vice president of modern solutions

D&H’s Jason Bystrak

“D&H is thrilled to add Microsoft Surface for Business, elevating our line card with this industry-leading computing solution for a range of verticals,” he said.

This gives D&H channel partners a “compelling” option for providing a suite of devices and accompanying MSP offerings, Bystrak said. D&H is helping its partners grow their practices toward more midmarket opportunities.

D&H’s Ongoing Focus on Work from Home, Business Continuity

The addition of Microsoft Surface for Business devices is essential to D&H’s ongoing focus on work-from-home and business continuity. It supports the evolving needs of the market as the hybrid workplace continues to take shape.

D&H said these Microsoft devices provide a new offering for its partners in target markets such as education and health care.

The distributor will offer the devices in conjunction with the Microsoft 365 solution as part of a bundle. It will deliver the bundle through a monthly subscription. This allows companies to assign IT expenses to their operational budgets, as opposed to the capital budget. That provides a more economical way to maintain an updated computing environment. In addition, it plays into D&H’s ongoing built for growth initiative, which continues to bring new opportunities and options to promote its partners’ expansion and profitability.

D&H’s Success Path to Cloud

D&H will fold content around Microsoft Surface for Business into its Success Path to Cloud program. This gives partners resources, training and support to help them create a successful managed services practice that incorporates cloud solutions. D&H will bundle white-glove and deployment services along with sales of the Microsoft devices to support solution providers as they deliver this technology on site at school, medical or other facility campuses.

Jason Jones is Microsoft‘s senior partner development manager for Microsoft Cloud.

“D&H has an upstanding reputation built on supporting its partners and developing their businesses, helping solution providers take advantage of high-performance computing as part of a richly functional, cloud-enabled workplace,” he said. “As the market continues to get more complex, involving different degrees of hybrid infrastructures, we’re glad to extend our relationship with D&H to include our flagship Microsoft Surface for Business devices.”